BMW of Bayside

I have also submitted this review to [redacted].
"My first experience with this dealership was April of 2014, I went in looking to purchase a CPO 3 series. The salesperson I spoke with didn't even bother introducing himself, he asked me what I was looking for and when I told him, he told me simply "We don't have anything in your price range,". I didn't even tell him how much I was looking to spend and yet, he automatically knew that I can't afford anything off their floor. When I asked him what he drove he told me "I don't drive, I don't have a drivers license." How are you a car salesman without a license? Anyway, as horrible as that experience was, I decided to put it past me and to just get over it. I didn't continue looking to purchase a car for a while after these events transpired. Fast forward to November *, 2015; I get a call from BMW of Bayside to come check out a car I was looking at online. After going back and forth with them on the phone for about five hours, I was told to come in and that they would call me back and let me know what time. When I called back to see what time I should come in, the woman who answered the phone said that she had thrown out my number because she didn't think it was important, however I could come in any time. So I'm heading there and a salesperson named Charlie calls me and asks me where I was and I told him I was about 10-15 minutes away and I'd be in soon to which he responded "Okay, sounds good, I'll see you when you get in and we can get you in the car and check it out,". Well, I got there 15 minutes later and when I walked in, I found Charlie and he told me that they didn't have the car, it was being serviced and detailed. When I asked him why I wasn't told about this when I spoke to him on the phone, he said he didn't know. I proceeded to ask him if he had anything similar in inventory and he told me "In a manual transmission? Nope, sorry," to which I responded "The car I wanted to see was an A/T though..." He told me it wasn't and that I was wrong, sorry for wasting my time. I told him "You know, this is my second time dealing with you guys and, I've just gotta say...your customer service is absolutely HORRIBLE,". He just looked at me, smiled and said "Yeah...I know,". That was it. No explanation, no defense, nothing. Just a smile and "I know,". Unbelievable. After walking out, I get a text message from Charlie stating that I was in fact correct in thinking the car was an A/T, and that if I was willing to give them one more chance, he'd make it right. I'm not one to hold a grudge so I agreed and told him I would be in contact with him throughout the week to let him know my availability. I texted Charlie the next day and asked him to e-mail me the specs and a quote for the vehicle in question, to which he agreed and asked how much I planned to put down and what my credit score is like. After answering him, he told to give him some time to put together a quote for me. An hour later, Charlie texted me back and told me that the car was sold and that he was sorry but he would find other cars that are in my budget. Once again, I NEVER MENTIONED A BUDGET OF ANY KIND. After this horrible experience, I decided to call up and speak to their sales manager, a guy named Jonathan G[redacted]. Right off the bat, he was EXTREMELY rude on the phone, and when I called him out on it he was extremely defensive, telling me that I was wrong in feeling like his tone was rude and condescending and that I was wrong for feeling offended. I went on to tell him the horrible experiences I've had with his sales team and he told me that if I would calm down and relax, he has another car that's "same year, make and model, better equipped, lower mileage, and comparable price" and if I was interested. I said you know what, send me the specs and a price quote to which he replied that he would get it to me in a little bit. This phone call ended at 11:49AM. I waited until 5:30PM, still no call, no e-mail. I called at 5:36PM and asked to speak to Jonathan and was told by the receptionist that he had left for the day already. I then e-mailed the sales manager at their new car department asking if I could deal with someone who was not Jonathan because he was so unprofessional, to which I was forwarded to Jonathan anyway. At 7:48PM that night, Jonathan finally e-mailed me a link to check out the car, told me it wasn't a CPO, and asked me if I would like to leave a deposit on a car that I hadn't even seen yet to ensure he doesn't sell it. So, now it is November [redacted], I went to Rallye BMW (AMAZING SERVICE, the dealership you want to go to if you want to be treated with respect or at least if you want to feel like a human being) to check out a few cars, walked out with a quote, CarFax, and business card and told to expect a call within a few hours with an update on inventory (was called back maybe 45 minutes later). On my way back, I decided to stop by BMW of Bayside to speak to Jonathan, and the moment I walked in, the receptionist is playing a game on her phone as I stand in front of her desk. She finishes her game, looks at me and says "Sorry, just had to finish up some work," as if I hadn't seen what she was doing...with her phone on loud. I asked for Jonathan and she asked me "Who are you?" After telling her my name, she walks over to his office, tells him I'm there to see him and I see him look over at me and tell her to send me in. The moment I walked into his office he simply asked me, "What are you doing here?" WOW. Unbelievably rude. I told him I stopped in to speak to him and wanted to see if the car was ready yet since he told me it needed to be serviced and detailed the night before. He immediately went into defense mode stating "I told you last night it needed to be serviced and detailed, so no, the car is not here so I don't understand why you would show up here unannounced," EXTREMELY RUDE. So now, I'm extremely irritated with the way I'm being treated, and I asked him who his manager was and that I'd like to speak with him/her. He told me "I'm the manager here, you're speaking to the manager," to which I responded "You're the only manager here? So there's no one above you, that's what you're telling me. You're the one who runs this place like this?" He told me "Yes, I'm the manager," and I asked him "So if I look on your website, it's going to say you're the manager?" He looked at me and said "I don't understand why you're acting like this, did I not tell you yesterday that the car needed to be serviced and detailed, so I don't understand why you even came in here unannounced like this. I feel like I deserve your business because I've been nothing but professional to you," I told him to just give me his managers number, and he went on his computer and printed something out. I held out my hand expecting him to hand it to me, instead he began highlighting things on the papers he had just printed. He flipped it over and showed me that it was the e-mail exchange I had with him the previous night, reiterating what was said, telling me that at least over the e-mails I was acting like a man and a reasonable person. I told him to stop wasting my time and give me his managers number. He writes down a number on a post it and I asked him "Your manager doesn't have a card?" He looked at me, smiled, pulled out a card and wrote a number on the back of the card. He hands it to me and I leave. As I get into my car, I called the number and asked to speak to Frank A[redacted], the receptionist asked who was calling and I told her. She told me please hold as she transfers me, then transfers me to a dead line. I call the number again, same thing. I finally decided to look at the number on the card and flipped the card over. Jonathan had written his own number on the back of the card. I can only imagine that he instructed his receptionist to ask who was calling if someone called asking to speak to Frank A[redacted], and to handle the situation as she did."

Review: My vehicle I purchased 14 months ago has been in the shop over 80 days since I've had it. There has been a an engine recall which my car has been repaired twice for and also had the battery replaced twice, amongst other issues.Desired Settlement: I want the dealer to accept responsibility for the vehicle they sold me, wash out the difference so I can get another car.

Consumer

Response:

At this time, I have not been contacted by BMW of Bayside regarding complaint ID [redacted].Sincerely,[redacted]

Review: On the [redacted] of September I went in for a Oil change and a vacuum pump repair. I got my car back on the [redacted], I drove it home and parked it. Later on that night I decided to go for a drive and about 5-10 minutes into the drive I noticed a huge cloud of white smoke coming out from the back of the car so I quickly pulled over and turned the car off to inspect it. I didn't see no damages or anything out of the ordinary so I got back in and once I turned the car back on I could feel the car shaking from under the hood so I shut it off again and had it towed to the dealer on Monday. After about a week and a half my service advisor calls me and tells me that there wasn't any oil in the car which was due to a oil cooler line shattering which I quickly argued with her about because I just payed for a oil change and that comes with a 31 point courtesy inspection if there was anything leaking or damaged they would of picked up on it. So we went on back and forth until she asked if I wanted to contact my warranty company so I said yeah because I just wanted my car fixed. My service advisor (Melisa N[redacted]) went back and forth with my warranty company until they finally sent someone over. The warranty company declined the claim and when the dealership got the news they wanted their loaner car back. I spoke to a lawyer and was advised to get my car out of there and have the car inspected by another mechanic so the following week on the [redacted] of October I decided to drop off the loaner and get my car out of there and while I was loading the car onto it I noticed a piece hanging underneath my car so I said nothing took a couple of picture's and got my car to my local mechanic. Once he put the car on the lift we could see that it was a vice grip pinching the oil line and oil was leaking directly from there. I took pictures and talked to the dealership about it and they basically gave me the run around trying to cover themselves. I obtained pictures from my warranty company and you could clearly see everything was still intact so I don't know where they got the oil cooler line shatter info from even my insurance company after sending and inspector said that this is a major lawsuit. I tried reaching out to them but nothing, I want to try and resolve this without getting any lawyers involved but I will have to if there is no progress.Desired Settlement: Either repair or replace the car and compensate me for the time I was out of my car and the charges for the towing and fee's that they charged me for diagnostics and oil that I previously payed for

Business

Response:

The claimants vehicle was in our care for the replacement of the Vacuum pump, which is mounted on the top of the engine at the rear of the left cylinder head (as viewed from the front of the car). At some point after delivery for said repair, the Engine oil cooler pressure hose suffered a massive breach and leaked a significant quantity of oil out of the Engine crankcase in a very short time. The engine, running without oil suffered significant damage to the crankshaft and connecting rods. The engine requires replacement. The customers extended warranty does not cover "hoses" and has denied the claim on this basis as the uncovered component led to the failure of the engine. BMWNA has also denied participation as this claimant is significantly out of the warranty period with 67847 miles on vehicle at time of failure. The original BMW warranty had expired in both time and mileage parameters (4 years or 50,000 miles). He is also the 5th owner of this vehicle so the brand does not consider him eligible for any post warranty consideration. This vehicle also has accident history per [redacted].The customer was understanding of the situation right up until the point the extended warranty company denied the claim, then the failure became our fault within seconds. As shown in the photos attached, the area we worked on the vehicle is accessed through the top of the engine bay at the rear of the engine. The vacuum pump supplies vacuum (air at negative pressure) to run the power brake system. It is not part of the Engine oil cooling circuit and the Engine oil cooling circuit is not touched for this repair. The oil cooling hose that suffered the failure is located at the front of the engine near the bottom of the crank case and is not accessible or visible from the top of the engine bay. A hose clamp tool similar to a vice grip was installed on the leaking hose upstream of the leak to stem the loss of oil so the engine could be filled with oil and tested to determine extent of internal damage. It was through this diagnosis that the engine was determined to be failed internally due to loss of oil pressure. The claimant is mistaken in trying to affix blame for the failure to the tool we used to pinch off the oil supplied to the ruptured portion of the hose. The technician unwittingly left the clamp in place after diagnosis because the Service staff never informed him that the claimant was having the vehicle towed away until after it left...resulting in the loss of his tool.The replacement engine using BMW branded remanufactured parts where available is over $33,000.00. This far exceeds the fair market value for a vehicle that is not in good overall condition with a bad [redacted]. Most insurance companies would consider it a constructive total loss. While we are empathetic to the plight of all our customers, and even offering a substantial 20% discount to perform this work, we feel it would be a poor investment to pursue this repair based on valuation of the repaired vehicle being less than the expense to fix it.Although it is against our best judgment, should the claimant wish to pursue repair with us we will honor the 20% discount to do such. To expect this Dealership to absorb the cost of repair or replacement of a vehicle we did not sell on the basis of a single unrelated repair visit is completely without basis. The claimant should talk to the Dealer that sold it to him with that kind of demand. Respectfully, [redacted] General Manager, BMW Bayside.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]Why us the dealership trying to hide the fact that a oil change was done as well. As stated on the receipt there was a 31 point inspection and it also states that I had my car inspected by another mechanic shop like I told them. My car was thoroughly inspected by the mechanic shop I went to put on a lift all lines checked etc that's how I was able to tell my service advisor at bmw of bayside that I needed to have my vacuum pump changed I only bought it to them because that was a item that was supposed to be covered under bmw's customer care package so why are they still trying to deny all the work that was done? My car ran just fine before I took it to them for service minus the vacuum pump issue so why is it that on the same day I picked up my car from them was the same day that I experienced this issue? I have videos of when my car started to give trouble and there was no trace of oil anywhere even when it was being towed up until dropping it off at their service center no leaks no trails of oil what's so ever I believe that they just put that tool there to create a problem to cover for their mistakes and not take blame. Their service advisor even admitted to have about 2 quarts of oil in the car so where is the no oil in the engine statement coming from? I believe and was adviced by other mechanics that they didn't do a proper oil change just like they forgot to remove the tool underneath my car because they thought I was coming for it. It's a sloppy dealership and this is not the only complaint they have received recently I regret bringing my car there and would like to be compensated if they don't want to fix the engine for the damages they caused.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Dealership: fraudulent advertising on window sticker, unresponsive to requests for records customer is legally entitled to, bait-and-switch artists, stole my deposit, push BMW Tire & Wheel Coverage without disclosing that the tires are already guaranteed by the tire manufacturer, compulsive liars. Told me 2014 models were on discount due to rollout of 2015. High staff turnover.

Review: I was interested in purchase BMW X5 in this store, so I paied 1,000 USD in cash for deposite. Then they started working on checking my crdit system. After 2 days they tell me I can't purchase this car becuase the dealer worried about me sell the X5 to [redacted] so I purchase another car in other place. They told me 1,000USD check will mail to me shortly. However, I didn't receive it in three moths so I asked them where is mycheck. They advised checked has mailed to wrong address and will mail a new one to me but until now I still have not receive the check from them. I paied the deposite in Oct 2014 which has been over six months now.Desired Settlement: least they have to give my deposite back as soon as possible!!!

Business

Response:

We have no problem issuing the refund check. We did send a check to the address listed and our client advisor was contacted by the customer stating that they did not receive it and were in the process of moving. Please provide the correct address and I will have a check processed and mailed within 48 hours.Thank you[redacted] / [redacted]BMW of. Bayside

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], Once they send me the check then the issue been resolved.

Sincerely,

Review: I purchase a 2011 528i bmw with 12000miles .I was given 2 keys ; one was a defected key so I gave it back to the manager on the same day I purchased the car he told me not to leave as he would send the key to be fix at the service department ,and it would only take an hour I waited for more than an hour finally when the key was brought back it was not fix the manager told me that he would order a key for me and it would only take a week I agreed to wait a week for the key it has been almost 2 months now and after several calls and complain and promises I am still without the key .I am paying a lot of money for this car and I am totally unhappy of my situation. my 2 years old son at times take the one key I have and misplace it can u imagine frustration with only one key not a good feeling when you are in a hurry to go places.Desired Settlement: I need two months car payments plus my key

Business

Response:

I have reviewed the consumer issue and I will ensure that he receives a second key. We apologize for any inconvenience this has caused. Please let us know if customer wants to pick up key or have it delivered to their home or place of work.

Review: Oil leak repairs were done on my BMW 645 CI on December *, 2014. I went back the following month to report the leak persisted and was informed that another area of the car was leaking. I tried multiple times to call and speak to a [redacted] via telephone and email but did not get a response. I went to another BMW dealership in February for a second opinion and was informed that the alternator bracket seal was leaking. A third opinion informed me that it is not the alternator bracket seal leak. In addition, I notified BMWUSA of my concerns and they tried to contact the BMW of Bayside and was unsuccessful. Yesterday I called BMW of Bayside and did not get a call back form the [redacted], [redacted]. Today I called and spoke with [redacted], [redacted], for copies of invoices for my last to visits. He notified me that the [redacted] did speak with him some time ago regarding my prior telephone calls. However, as of today the [redacted] has not contacted me regarding my attempts to contact him.Desired Settlement: Resolve the oil leak by an independent mechanic or refund $4,319.79 cost for the repairs done in December. I don't trust the company to do a satisfactory job. I feel that these two BMW sites are untrustworthy.

Business

Response:

I will investigate this complaint and respond within the next 48 hours Thank you[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Hello,I did not hear from the company regarding my vehicle. I would like your continued assistance in this matter regarding BMW of Bayside,[redacted]

[redacted] Thanks, [redacted] Sent from my iPad

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

BMW of Bayside performed the repairs required in a complete and professional manner. In addition we offered the consumer fair alternatives. This is our final positionThank you[redacted]

[redacted]BMW of Bayside

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: BMW of Bayside is not willing to have an independent mechanic evaluate the car to determine if the repairs that were performed was not the cause for the leak as I was lead to believe. Since the leak was noticed so soon after the car was repaired by , it seems highly unlikely that the initial complaint was done correctly. In addition, the cost for the repairs I paid for was not refunded.

Sincerely,

[redacted]

Review: I recently leased a vehicle at BMW of Bayside. I picked up my 2014 BMW X3 on July **, 2013, with my temporary registration and insurance documents in hand; my temporary registration was noted to expire on 9/**/13. Assuming (mistakenly) that BMW Bayside was a professional and well-run dealership, it did not even cross my mind to follow up with the DMV regarding my registration status, since I was given a temporary registration sticker by their agent. I came home and forgot all about my registration, figuring everything was taken care of. However, several months later, with no permanent registration having come in the mail, I received my first parking ticket due to my temporary registration having expired. I immediately checked with the DMV, only to come to find out that BMW never registered my vehicle!

I called BMW of Bayside several times and left several messages for [redacted]. On 11/*/13 and spoke to a very unprofessional, rude, and downright vulgar employee named [redacted] or [redacted] (I’m not sure of her name as it was only later told to me by [redacted], as she had refused to identify herself during our call). With several of my co-workers present (I spoke to her on speakerphone at work), [redacted] proceeded to yell and cut me off throughout the entire conversation, not once offering any solution to my problem. When I asked what happened to her customer service skills, she rudely yelled, “I’M GIVING YOU CUSTOMER SERVICE!”. Seeing that my “conversation” with her was going absolutely nowhere, I got off the phone and instead called [redacted].

[redacted] proceeded to give me a long-winded explanation as to why my car was not registered; apparently, the DMV requires the insurance company to note that my plates were “replacement plates”, as opposed to new ones. [redacted] told me that he called me the day after I picked up my car to inform me of this. This, unfortunately, is not true, as I have no missed calls or voicemails from [redacted] or anyone else at the dealership; I have also checked my phone bill to make sure that no one from BMW Bayside called me after I picked up the car, as I do not appreciate being lied to. When I asked whether he left a voicemail when he allegedly called, [redacted] replied, “Well, I’m not sure…it went straight to voicemail”. I guess problems with registering a customer’s car are not important enough to warrant a voicemail (or even a telephone call, as, I assure you, he never called me). As I relayed to [redacted], he apparently had no problem leaving me multiple voicemails when he was trying to get me to come in to lease a car, but he could not leave me a voicemail to tell me that there was a problem with my registration?! This is downright appalling! While I completely understand that there may have been problems registering the vehicle, I cannot begin to understand why, if there was a problem, I was not contacted! I understand that [redacted] no longer needed my business, as he got his sale, but shouldn’t he have to forethought to consider future business and customer reviews for the dealership?

During this time, I have received three parking tickets for expired registration. Apart from that, I am unable to drive to work. I am currently employed as a [redacted] at [redacted], and the [redacted] requires up-to-date registration and insurance in order to receive a pass to drive onto [redacted]. Since I do not have valid registration, I have not been able to drive to my job. This is completely unacceptable. I have dealt with other dealerships in the past, and I have never come across such unprofessional and inefficient staff. It is now November **, and no one has reached out to me regarding this issue. I attempted to reach [redacted] earlier today but was told he was off; I asked for contact information for either [redacted] or [redacted] (General Managers), but was denied any information.

As of today, my car remains unregistered, my tickets remain unpaid, and I am unable to drive to work.Desired Settlement: Registering the vehicle as they were supposed to, complimentary service, and payment of parking tickets caused by their negligence and failure to follow up.

Business

Response:

I was contacted by this consumer on ** Nov ** in regards to her car not being registered. I reviewed the situation with the client advisor and the motor vehicle department at the dealership. The issue arose due to the original insurance card the customer obtained from her insurance company which was to list replacement plates and her middle initial. Department of motor vehicles rejected the motor vehicle work due to those errors.

Review: During the summer of 2014 my husband and I decided we will lease a new car. While shopping around we found BMW of Bayside. We went to BMW of Bayside and upon deciding on the car we are interested in we made a deposit for $500 so they can hold the car we are interested in. However, due to insurance issues we was unable to get the car. So in November 2014, I received a call from Mike D[redacted] (an employee of BMW) stating that they will refund my $500. IT IS NOW AUGUST OF 2015 and I HAVE NOT received any money from them. We've called, and called and everytime there's always an issue and they will put it in. My last called to BMW was July **, 2015 and I was told by Mike K[redacted] ( sales manager) he had put it in that same day. It it now August **, and I still CANNOT get my money from them. Everytime I called they keep telling me that someone will called me back. I have not received any called from ANYONE from BMW of Bayside.

My sales person is John T[redacted],

Mike D[redacted]- the first person that called saying they will refund my money,

Mike [redacted] ( sales manager) who guaranteed he refunded it on July **,2015.

I made another attempt on August **,2015. I was told Mike K[redacted] will call me back. It's now 2days later and I have not received any phone calls

It is now August **, 2015 and I cannot seem to get anyone to refund my money.

I made another attempt today August **, 2015. I ask to speak with Mike [redacted] and he was busy. I asked to speak to John T[redacted] and the receptionist told me " he explained the situation and will take a few more days". It is impossible that it takes this long for someone to do a refund.Desired Settlement: I would like to have my $500 refunded to me. And wanted to know what is the reason for them not wanting to give me back my money.

I owe them NOTHING nor did I do anything wrong.

They are the ones who owe my money and seems like they are refusing to give it back to me.

Business

Response:

I am looking into the situation now and will make sure that the cutomer receives their deposit.Thank youFrank A[redacted]General Manager/Center OperatorBMW of Bayside?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I live in NJ and work in NY & I have been leasing a 2012 BMW 135I from BMW of Bayside since 05/**/2011, in September of 2013 I decided to purchase this car and switch to financing, the dealer charged me both taxed NY sales tax 8.875% & NJ sales tax 7% ($2300) which I was told that NJ sales tax will be refunded to me within 3 months since there is a reciprocity between Ny & NY when it comes to tax . I have been trying to contact them since December 2013 to request an refund of the double tax ( NJ tax $2300) but all I get is vogue answers and run around. I have done extensive research and I know there is no law that requires me to pay double tax if I buy a car in a different state to where I register my car (registered in NJ ) where I live. This is very unfair and unlawful tactic that BMW of bayside is doing they should have charged me only NY sales tax and then when they registered my car at NJ DMV they should have presented proof of such tax payment and it should have been honored by NJ DMV due to the sales tax reciprocity by NY & NJ Laws. However this is not what happened and they claim they had to pay another sales tax to NJ DMV and will not issue me a refund, because they would have to deal with getting this reimbursed from NJ DMV but somehow they cant get anyone competent on the phone at NJ DMV to process this.this is dragging on for several months no one is able to give me straight answer and they do not return my phone calls or emails. At this point I feel like I have been scammed by BMW of bayside in paying double tax which is illegal.Desired Settlement: I would like BMW of Bayside to issue a NJ sales tax $2300 refund as they promised and do not give me any more run around

Consumer

Response:

At this time, I have not been contacted by BMW of Bayside regarding complaint ID [redacted].

Sincerely,

Review: I brought my Car into BMW of Bayside two weeks prior to making an appointment with the service department just to make sure I was following the proper steps in installing a blue tooth in my car. I met with the shop foreman Ray on a Saturday morning just to clarify what parts I needed in order to successfully have a working bluetooth in my X5. Since he was the shop forman of BMW Bayside service department, I assumed that he was well enough trained to know my vehicle. After numerous calls to the parts department and Ray we all came to the conclusion that I needed to spend over 2k to properly install the blue tooth. I brought my car in this morning to get the blue tooth installed and I received a loaner car THAT I HAD TO PAY FOR so I was assuming this would take a couple days to complete. After picking up the loaner, I was on my way back to New York City where I work. I received a call from Michael K[redacted] one hour after I left the dealership telling me that I have the bluetooth in my car, and I can come pick up the car. I said you have to be kidding me. He Told me all I owe is 350.00 not 2k. When I arrived at the dealership, I asked Mike to clarify the reason why I was getting charged, he got very frustrated and told me you can speak to my manager but he is not available right now. A Restocking fee, and one hour service fee you will have to pay in order to get your car back. Giving me know choice but to pay the bill. I decided not to pay the bill and sit there and wait to speak to Doug the service director. He never came, but Mike K[redacted] came back to me and told me I took care of the restocking fee and all you owe is a one hour service charge as he threw the paperwork down on the desk and walked away...VERY RUDE AND UNPROFESSIONAL. There is no reason I should be paying for anything since I made it my business to drive 1 hour away to ask the shop foreman what I needed to do to properly install a bluetooth. NOBODY AT THE DEALERSHIP KNOWS THAT MY CAR ALREADY HAD BLUETOOTH, THAT IS VERY SCARY ESPECIALLY SINCE THESE TECHS GO TO SCHOOL FOR THIS ..I WANT ALL MY MONEY BACK. THIS DEALERSHIP IS THE WORST AND WILL MAKE SURE TO KEEP CALLING TO TRY TO RESOLVE. SINCE I HAVE NOT GOTTEN ANYWHERE TODAY I DECIDED TO FILE THIS COMPLAINANT. I AM TRYING ALL ANGLES. I WILL ALSO TRY TO REACH JOHN B[redacted], THE OWNER..Desired Settlement: CREDIT OF 173.00

Business

Response:

I have spoken to [redacted] on the [redacted] of November and let him know that I was going to speak with all the employees involved and back to him in the next day or two. I will be able to provide you with our position once I complete that task. Thank youFrank A[redacted]General ManagerBayside BMW [redacted]

Business

Response:

I have read the Revdex.com complaint and our response follows. Regarding a refund, the question the claimant must ask

himself is why he is entitled to FREE work on our part? Under what

circumstances would we be required to perform services to his vehicle that

should be our responsibility? Just to be clear, his vehicle has NEVER serviced

with us before and it now has 109,000 miles on it. The claimant did come in on

a Saturday prior to the installation to inquire about an estimate to install Bluetooth

and took time to follow up with our team in regards to parts being received. We

agree with that. But from our vantage point, here is what we provided…On your appointment date…Did we provide you a FREE brand new 2016 BMW 528i xDrive

Loaner car for this work? Yes. Did we call you quickly when it was discovered

after minimal disassembly that your vehicle was in fact equipped with Bluetooth

(although it is not reflected on your vehicles build sheet as an installed

option)? Yes, within an hour or so of your departure. Did we waive the restocking fee for the return

of parts that I cannot return without charge from BMWNA? Yes. Did a BMW Master

technician spend an hour of time on your vehicle? Yes. So to quantify what we’ve

invested in your visit…New BMW 5-Series Loaner car (that we own and pay for): $100/DayReturn of $700 of parts ordered for your vehicle (@20%): $140 Paid to BMWNA to accept

return.An hour of shop labor paid to a BMW Master Technician: $159/Hr So we’ve invested in your visit a total of: $399Your complaint lays blame on my shop Foreman for not “knowing”

what equipment is installed in your vehicle. While we can understand your

feelings on this lets share perspective. All 2005 X5’s were equipped with a “TCU”,

also known as a telephone control unit. Most of these units served the purpose

of emergency call services only – the “SOS” function. On certain late

production X5 vehicles, Bluetooth logic was added to the TCU. It’s not a

visible change to the unit itself (both units look identical, it was just a

software change that year). There is also an additional module with a Bluetooth

logo (which is the only hardware indicator if Bluetooth is actually installed) printed

on it that can only be found after disassembly of the interior by a technician.

The Foreman obviously did not do this extensive inspection as there would have

been a charge to bring it in the shop and take it apart. Additionally, based on

the build options sheet, there was no reason to believe this vehicle had the Bluetooth

functionality. So our Foreman acted in good faith and assumed, based on a free crude

visual inspection and the vehicle build sheet, that the truck was not equipped

and ordered an installation kit as requested by you.When the installation began, the interior panels were

disassembled to access the connectors needed to install the kit. This is where

the Master technician discovered the concealed module with a Bluetooth logo. He

immediately stopped the install and attempted to pair his phone with your

system. After clearing a pairing error and re-enabling the TCU module (which

prevented pairing), he was successfully able to pair his phone and function

test the system. It operated normally. He reassembled the interior. He then

spent time with you showing you how to pair your phone to the vehicle. All this

time we have paid him for regardless of the kit being installed or not. Your

charges of $159+tax ($173) reflect the technicians time. The $240 (Loaner +

parts return charges) that we’ve not recovered from your visit means that we’ve

willingly agreed to take a loss on this project. We have not acted in bad

faith. The claimants desire to pay zero, as if we should be able to wave a

magic wand over his ten year old truck and know what it needed without taking

it apart seems disingenuous at best. We are a for profit business, and the

livelihood of all our employees hinges on customers paying for our time and

parts. That’s all this business is when boiled down, time and parts. Your parts

have cost me $140.00 to return. I have absorbed this because what we should have done when you came in the

first time is charge you an hour of shop time to disassemble your car and

investigate fully the “as built” or “as installed” condition so we could more

accurately estimate what the vehicle needed to be Bluetooth operable. Chances

are, based on the claimants complaint that our trained technicians should just

know what’s installed in any given vehicle leads me to believe that he would

not agree to pay for said inspection either. That it should be free, so the

Dealer should make the best guess and live up to the results and investment in

that guess. It shouldn’t work that way.The claimants attempt to “try all angles” at getting our

Dealership to pay for his visit in its entirety, including the restoration of

the Bluetooth system and the training provided in the pairing of a Bluetooth device,

as if it were owed to him, is completely unfair. And using the Revdex.com as a mechanism to try and

damage the credibility of our Dealership further indicates that the claimant

has no respect for the time of others. We’ve put $240 of our money into the

respect of his time. The claimant has invested $173, and now has a functioning Bluetooth

system and its somehow unfair? We will defend this Dealers right to charge

fairly for our time invested in any repair. We would only request that you reconsider

what’s fair. If in the end the claimant feels

we somehow owed him the FREE restoration of his Bluetooth system and training him

how it works, then we agree to disagree. Respectfully,Frank A[redacted]General ManagerBMW Bayside

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Your text told me he did not take the car apart, he pulled the car into the shop noticed that there was a Bluetooth access. He retrieved the code and paired the phone. The 172.00 was disputed and will not pay for that.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I have a 2011 bmw m3 at bmw of bayside service. My insurance sent them a check for damages that happened to my car. This service station started working on my car in September. They denied me a courtesy rental and never keep me updated, I have a 1 year old ill daughter that has been hospitalized 6 times during her first year of life and has therapy 4 times a week by 3 different therapist and I don't have a car to take her I'm struggling as well with getting to work on time and supporting my family. I had no choice but to go on without a courtesy vehicle while they work on my car thinking they will finish in 1-2 weeks but it has been 2 full months and they told me there not done yet and they never return my calls. I'm getting emotionally disturbed by the stress of waiting for my car to help me in supporting my familyDesired Settlement: Offer me a courtesy vehicle until my car is done being repaired

Business

Response:

This vehicle was towed to our facility on **May14. The vehicle experienced an Engine compartment fire and had extensive damage rendering it inoperable. BMWNA conducted an engineering investigation and determined the problem to be caused by abuse and denied responsibility. The customers insurance company inspected and then denied the insurance claim. The customer proceeded to abandon the vehicle and for up to two months was out of contact with us. The lien holder called and sent a partial payment to begin repairs on the vehicle. The lien holder represents that the customers insurance company had now agreed to handle the claim. The vehicle is about 85% complete at this time and we are awaiting the insurance company to conduct a final supplement inspection to pay for the additional repairs above that authorized in the initial payment. Our current concern is the Insurance company is being less than cooperative and the balance of the claim (over $20,000) is at risk.From our perspective, the customer suffered an insurance related loss and normally this would be handled by a rental car paid for by the policy. [redacted] (customer) opted to not buy rental coverage. To ask this facility to provide transportation at a cost of $54/day in addition to the real prospects of suffering financial harm by the insurance companies unwillingness to pay the claim balance is unfair and unacceptable. We did not pick the customers level of coverage when he insured and we did not abuse his car resulting in catestrophic loss, he did. BMW Bayside is an innocent party to this and yet has real financial exposure, not of our own doing.And finally, this customers willingness to abandon the vehicle here and become unresponsive for such an extensive time plays heavily into our decision to not absorb more financial burden in the form of transportation. He has not treated us fairly and was very evasive in trying to get resolution to this problem.

Review: Bait-and-Switch:

8/**/2014: I signed a Lease Order for a new 2014 BMW 328i xDrive Sedan (”BMW #1”) - VIN# [redacted]. Estimated delivery was 4 – 7 days from 8/*/2014.

8/**/2014: Dealership informed me that delivery of BMW #1 would be delayed 7 days

8/**/2014: Dealership informed me that it couldn't honor the executed Lease Order for BMW #1. Dealership offered BMW #2 in lieu of BMW #1 with free Cold Weather Package and guaranteed next day delivery.

8/**/2014: I signed a Lease Order for a new 2014 BMW 328i xDrive Sedan (”BMW #2”) - VIN# [redacted]

8/**/2014: Execution of Lease for BMW # 2 plus purchase of BMW Tire & Wheel Protection. [redacted] stated that one BMW Tire costs > $1,000 to replace. [redacted] stated that over 90% of his lease customers buy the coverage.

Problems:

1. According to Carfax, BMW #1 was delivered to the Dealership on 8/**/2014 and sold on 9/*/2014

2. The tires were already covered under tire manufacturer’s warranty and the value of the BMW Tire & Wheel Protection ($1,419), which I prepaid at closing, was added to my liability under the lease.

3. BMW #2 has safety defects and was deemed a total loss because repairs ($16K) to the airbag restraint systems didn't overcome the likelihood of the vehicle remaining a safety hazard.

4. The incentives to lease BMW #2 were worthless as the Dealership changed the price at closing.

5. My $500 deposit was stolen and used to extort me into leasing BMW #2.Desired Settlement: Refund of all lease inception costs plus my deposit plus cost of BMW Tire and Wheel Protection = $5,600

Business

Response:

After reviewing this this complaint and the customers issues here's what we have found1. The original car was delayed in being delivered by the factory to our dealership. The customer was offered a more expensive car without a change in pricing which they accepted2. The customer purchased tire and wheel coverage that goes beyond the factory warranty. However this policy is cancelable but must be canceled by the customer directly with the provider BMW or JM&A .3. The customer had the accident with the car which is reported on Car fax in OCT **The customer is only entitled to canceling his Tire and Wheel package and will receive a pro rated refund effective from the date of cancellation.Thank you[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Dear [redacted], In your response, you assign blame to “the factory” for the delays in delivery of the original car. Blame for the successive delays does not concern me. BMW of Bayside executed theoriginal lease order and failed to honor the original lease order. [redacted] and his supervisor informed me that the original car was no longer available to me. BMW of Bayside sold the original car to another party. You further state that I, as customer, was offered “a more expensive car without a change in pricing which [I] accepted.” This assertion is baseless. Please review the lease ordersand the lease agreement. The vehicles and vehicle economics were equivalent. Moreover, BMW of Bayside could have honored the original Lease Order and did not. The leased vehicle was deemed to be a lemon because the airbag restraint systems were defective. It defies logic to consider the leased vehicle a “more expensive" or valuable car. It is a lemon, which [redacted] determined would go to auction at best. You further state that I, as customer, purchased BMW Wheel and Tire Coverage “that goes beyond the factory warranty.” I prepaid this amount. This amount was added to Gross Capitalized Cost by BMW of Bayside. Why would my lease obligation increase by an amount I prepaid for third party coverage? The coverage period ended and was cancelled on 10/**/2014, the date of the accident. Please remit payment for the prorated amount through 10/**/2014.You don’t seem to address the $500 deposit, which BMW of Bayside, as dealership, retained contrary to the lease order. Please refund this amount this amount as well. Alternatively, I will bring this matter to small claims court. If you need documents evidencing the aforementioned, feel free to ask. I expect an amicable resolution. Sincerely, [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The customer is not understanding or recognizing the mathematical facts. The lease contract under the section of 9 B lists the amount to be paid in cash $5,544.49 which is comprised of his deposit of $500 and a charge on his credit card for $5,044.49 all this information is also documented on the buyers order. Obviously his deposit is not missing or disappeared. Secondly he purchased tire and wheel protection for the $1,419 that is why the final payment is $466. As mentioned in previous replies this is cancelable.If the customer hasn't already cancelled it and wishes to cancel now we can give him the cancelation instructions. The customer is only entitled to canceling the tire and wheel package. He is not entitled to any other refunds there is no violations of any sort in this lease transaction[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted], in his capacity as [redacted] of the Dealership, defers to personal jabs rather than directly addressing the fraudulent activity conducted by BMW of Bayside.

I address each of [redacted]’s statements individually below.“The customer is not understanding or recognizing the mathematical facts. “Frank, in his professional capacity as [redacted] of the Dealership, cites his adverse personal view of my aptitude in lease math as evidence to support the validity of fraudulent consumer lease transactions. [redacted] doesn’t explain specifically what [redacted] refers to as mathematical facts, choosing instead to opine on thecustomer’s mental capacity. This approach to covering up fraud is a credit to the Dealership’s reputation, business practices, sales tactics and regulatory compliance. “The lease contract under the section of 9 B lists the amount to be paid in cash $5,544.49 which is comprised of his deposit of $500 and a charge on his credit card for $5,044.49 all this information is also documented on the buyers order.”Section 9B of the Lease Agreement "How the Amount Due at Lease Signing or Delivery will be Paid” contains three line items. Line items 1 and 2 contain values of zero. Line item #3 reads: Amount to be paid in Cash $5,544.49The Original Lease Order dated 8/*/2014 as well as the bait-and-switch Lease Order dated 8/**/2014 read: TOTAL DUE AT LEASE SIGNING $5,044.49On 8/*/2014, I paid BMW of Bayside $500 (the “Minimum Deposit”)On 8/**/2014, I paid BMW of Bayside $5,544.49 The difference of $500 was not credited back to me. Please refund my deposit. “Obviously his deposit is not missing or disappeared.”It is obvious to [redacted] that my $500 deposit is not missing nor did it disappear. BMW of Bayside stole my $500 deposit and retained it. [redacted]'s choice of words are telling. Refund my $500 deposit. “Secondly he purchased tire and wheel protection for the $1,419 that is why the final payment is $466. As mentioned in previous replies this is cancelable.”Frank continues to evade the question. Why did BMW of Bayside increase my Lease Liability by $1,419 – money I prepaid for BMW Wheel &Tire Protection on 8/**/2014. Why did BMW of Bayside increase the price of the vehicle by $1,419? Why did BMW of Bayside increase the GROSSCAPITALIZED COST to me by $1,419? I prepaid this amount for BMW Wheel & Tire Protection yet it increased my liabilityunder the lease. Why did BMW of Bayside increase the cost of the vehicle to me by $1,419? BMW of Bayside might have used this line item as a stuff account to discreetly increase lease price. BMW of Bayside seems to back into a monthly lease payments without any basis for doing so ( “Lease Fraud”). Refund the entire $1,419. “If the customer hasn't already cancelled it and wishes to cancel now we can give him the cancelation instructions. The customer is only entitled to canceling the tire and wheel package.” Cancel it. Refund the entire $1,419. “He is not entitled to any other refunds there is no violations of any sort in this lease transaction”After voiding an executed Lease Order, BMW of Bayside did not provide any courtesies to as [redacted] states. BMW of Bayside executed a LeaseOrder, which it failed to honor. Joseph Colletti and his supervisor offered what they described as free incentives to induceme to lease BMW #2. Incentives comprised free cold weather package, a $550 price reduction for the difference inexterior color, free NAV and guaranteed next day delivery. NOT ONE SINGLE INCENTIVE WAS FREE OFCHARGE. Charges for these items were stuffed back into the price at signing.Deceptive Auto Safety AdvertisingUNBEATABLE SPORTINESSWITH A FEEL-GOOD FACTOR.“intelligent safety features…for that great feeling of knowing one is are always in safe hands.”“BMW provides occupants with the best possible protection”“The BMW 3 Series offers all you need to simply sit back and relax”“Ingenious occupant protection guarantees peace of mind in all seats”“best protection for the occupant, irrespective of their size or seating position”“BMW vehicles are equipped to keep you and your family safe, no matter where you travel”“Top Safety with all new BMW vehicles”“BMW is known for offering the most advanced safety features”“BMW will reduce your risk of collision and prevent injuries if the worst occurs.”“BMW's safety system is able to react with remarkable speed, thanks to the decentralized structure of the network.” “Safety with a high IQ: the safety systems in your BMW react in an accident in a split second,coordinating the deployment of all necessary safety features, from airbags toseatbelt pre-tensioners to active headrests. ““you and your passengers are assured of the best possible protection, whatever the type and intensity of collision.”

BMW safety restraint systems failed to perform as advertised by BMW of Bayside, as Dealership.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased the car from BMW of Bayside ( [redacted] ). It was mandatory for the car to have certain features among them were heated seats. I was assured by sales representative that my car was equipped with heated seats. Also the contract provided for the same. Eventually I found out that the car did not have heated seats. Needless to say the price of the car was higher with heated seats ( though the car doesn't have them) and I was paying out larger sums than I was supposed to. But most importantly I would not have bought the car without heated seats. BMW of Bayside refused to rectify the problem. Obviously they breached the contract by getting me in the contract for the car that I would not buy without listed features. I incurred higher expenses and did not get any meaningful proposals to remedy the situationDesired Settlement: To exchange/replace the car that I bought from them for the car with the heated seats the one I paid for it.

Business

Response:

We have been in contact with e customer and have reached a settlement. Thank you Frank A[redacted]General ManagerBmw of Bayside

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:General manager of BMW Of Bayside (Frank A[redacted]) promised me that he will send me a check for 1000$. It's been almost one month already and He never sent me a check. I called dealership and sent emails to him numerous of times to see what's going on and why he still didn't send me a check. Frank A[redacted] completely ignored my phone calls and emails.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

An email was sent to the customer earlier today. Outlining the following procedure1. A full and final release is being forwarded to the customers home they shoulders receive approx mid week the week of ** Jan 16. Step 2. They sign the release and mail back to the dealershipStep 3. The business will send out a check for the $1,000 in five business days from receiving the signed release. Thank you Frank A[redacted] General Manager / Center Operator BMW of Bayside [redacted]

Review: On 4/**/13 I, purchased a 2010 BMW X^ from Bayside BMW it took the [redacted] the entire weeked to finish the paper work on the BMW X6 iwas chged an extra $13,389.00usd on the BMW X6 $6,795.00 usd for extended maintance warranty that I did not need because the BMW truck still had original warranty left $5,995.00 usd wheel & tire warenty and $599.00 usd for tints witch he said it was free on the house (but what ever) when I asked the [redacted] why so much money for this warrenties he just replyed trust me you need it. I went back to the [redacted] twice about these warranties because I had alot of isue with the BMW X6 one of the isue was they kepped the truck for the first 10 day of me owning it becuse it was not service and clean properly the engine light was always lighting up so I told them I wanted to ghange this truck becuse iwas not happy with it, they did not and could not find nothing to my liking so I found another BMW dealer and got the right vehicle for me. Thats when I learned about the warrenty Bayside BMW had given me I learned with this BMW dealer and other BMW dealers that A warrenty for a 2010 BMW x6 does not cost $67995.00 usd. SO I went back to Bayside BMW to cansel the wheel & tire warrenty and the extended maintance warrenty on 6/2013 I spoke to the [redacted] on duty that day by the name of [redacted] I explane to him the situation he replyed no problem and cancel all my warrenties and said to wait 5 to 6 weeks for my rufunds and gave me cancelation form of both warrenties. ^ weekes pass and nothing I called them up to ask about my refund and the say they can only send me the wheel & tire not th extended maintance because its not refundable I replyed you gave me a cancelation form, so I get transferred to the Director of [redacted] and he tells me that they can not refund $1,700.00 for the extended warrrenty I replyed its more then that he said "oh" let me call you back.when he did call back he said sorry we can not refund you the money and thats when I new they over charged me $5,095.00 usd. And now after calling BMW USA numerus time and Bayside BMW they are willing to give me $1000.00 for my troubles beacuse I put down $1000.00 when in fact I put a down payment of $14,000.00 usd. my thing is this I know no warrenty cost almost seven thousend USD, I even told them listen I can take a hit for the $1,700.00 you guys mention but im not taking a lost of over five thousend USD I just want this mater done with and hope they wont do this to enyone else. PS I found out the [redacted] that did this to me was let go of Bayside BMW for not been honest { now lest leave that at that} the person ofering the $1000.00 usd is the Bayside BMW [redacted]Desired Settlement: I was beeing very fare to this matter and they just disregarded me I was not looking for no hand out I felt I was taken advantage of and they knew it and did nothing to fix the matter im looking for the hole refund of $6,795.00 usd. I simply when in to Bayside to buy a vihecle and trusted them in doing so and all I got was a bad taste for wanting a good product. I think BMWUSA should keep a very close eye on this dealer.

Business

Response:

I have previously reviewed all the paperwork regarding the purchase of aftersale items. Unfortunately maintenance plans cannot be cancelled per BMW guidelines. In an effort of customer goodwill BMW of Bayside offered a thousand dollar adjustment.