BMW Of Bellevue

We have sent a letter to BMW financial Service on May 11th to remove Mr [redacted] late payment mark on this credit report I have talked to Mr [redacted] and also emailed him a copy of the letter sent to BBMW FS for removalHis account with BMW will be good standing If you need any other information please let me know Kjell [redacted] S [redacted] BMW of Bellevue [redacted] @autonation.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

We have refunded the check to Mr***I was a error on the manufacture part at time of lease return I have emailed the client twice letting him know this and we have a check waiting for himTried calling but voicemail is fullPlease let me know if there is anything else we can do Thank you Kjell D S [redacted] BMW of Bellevue

We are going to refund the customer his money

The issue with Mr [redacted] s vehicle was pre-existing and as a gesture of GOODWILL we offered to repair the problem for a third of the actual estimate.Mr [redacted] agreed and now he is complaining againWe even agreed to him paying $at the time of pick up and the other $by the 25th of Feb.It is expected that Mr*** completes his agreement with us

I am responding to complaint # [redacted] from [redacted] We are aware of the situation and have had communication with BMW NA on this issueThey are aware of the situation of Mr [redacted] vehicleThe car is fixed and repaired and Mr [redacted] is in possession of his vehicle at this time MrK [redacted] email did offer Mr [redacted] some options to try and help him with the SituationThe option that were given to Mr [redacted] regarding the lease agreement termination with BMW financial, does come with financial obligations to Mr [redacted] including miles, remaining payments, and any damage on the vehicleThis issue is with BMW North America and the selling Dealer BMW Northwest in fife Let me know if you need any further information Thank you Kjell [redacted] S***

WE have talked to the Client and we refunded his check to himThe check went out March 1stThe client was suppose to contact youLet me know if you need anything moreThanks for your help and follow up KDS

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Revdex.com: Thanks for the quick following upI have reviewed the response made by the business in reference to complaint ID [redacted] Yes, the BMW of Bellevue service manager Engell P [redacted] involved on my case from yesterday 06/and is helping to resolve the issue activelyI had a face to face communication with Engell to share my experience, and he is friendly, warm and showing empathy to my experience, which is very helpful for me to rebuild the trust for BMW service After the conversation with Engell, his direct report took over and helped me to process my caseThere was some communication gap between Engell and his direct report, which made me go back and checked with Engell againOverall I think the service makes me feel much better nowI am looking forward for a happen ending for my BMW car repair experience this time and also in the future continuously Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] *** I was forced to pay this amount they have my car and its under warranty I have also filed a complaint with the state attorney they are saying that BMW is violation their BMW warranty and customer service agreement Subject: AGO Complaint [redacted] ,Thank you for contacting the Consumer Protection Division of the Attorney General's Office The consumer complaint you submitted through our online form was received on 2/15/Your complaint is very important to us and we have assigned it to a consumer resource center specialist for review You will be provided with a complaint number and the status of your complaint within business days During times when we experience peak complaint volumes, it may take up to business days for us to contact you with your complaint number and status Thank you for your patience during this time.Please do not respond to this email address The mailbox is not monitored If you have questions, please contact our Consumer Resource Center at 1-800-551-4636.Information Submitted: [redacted] ***Duvall AVE NE S1611Renton, WA Thank you for contacting the Consumer Protection Division of the Attorney General's Office The consumer complaint you submitted through our online form was received on 2/15/Your complaint is very important to us and we have assigned it to a consumer resource center specialist for review You will be provided with a complaint number and the status of your complaint within business days During times when we experience peak complaint volumes, it may take up to business days for us to contact you with your complaint number and status Thank you for your patience during this timePlease do not respond to this email address The mailbox is not monitored If you have questions, please contact our Consumer Resource Center at 1-800-551-Information Submitted: [redacted] [redacted] Duvall AVE NE SRenton, WA Contact Phone: 253-921-Alternate Phone: Email: atm***@msn.com Age Range: 40-Are you an active duty service member, a military dependent, retired from active duty, or a veteran: Yes If English is not your first language, what is your first language: [redacted] Business Name: BMW of Bellevue AUTONATION NE 20th St Bellevue, WA Bus Phone: 425-243-Email: Website: bmwbellevue.com Names and addresses of any other businesses involved in your complaint: Transaction date: 02/01/Amount in dispute: [redacted]

The body shop paint should be good but because they are painted against metal and plastic it looks slightly different.Client can come in and compare with a car on the lotIf we both agree the color is wrong we will repaint it.The clear plate will be installed as soon as the client is happy with the
paint

Complaint: ***I am rejecting this response because: it's not just my credit report, it also has effected my relation with BMW finance (back office, not the office in BMW Bellevue dealership), and would like to see that fixed as well. Sincerely,*** ***

To whom it may concern
*** *** *** car is here now and we are handling the situation, My Service Manager Engell is personally handling the car with the ***'sI appreciate you bring this to our attention
Kjell S***
General Manager
BMW of
Bellevue

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] I was forced to pay this amount they have my car and its under warranty I have also filed a complaint with the state attorney they are saying that BMW is violation their BMW warranty and customer service agreement..  Subject: AGO Complaint[redacted],Thank you for contacting the Consumer Protection Division of the Attorney General's Office.  The consumer complaint you submitted through our online form was received on 2/15/2018. Your complaint is very important to us and we have assigned it to a consumer resource center specialist for review.  You will be provided with a complaint number and the status of your complaint within 5 business days.  During times when we experience peak complaint volumes, it may take up to 7 business days for us to contact you with your complaint number and status.  Thank you for your patience during this time.Please do not respond to this email address.  The mailbox is not monitored.  If you have questions, please contact our Consumer Resource Center at 1-800-551-4636.Information Submitted:[redacted]  [redacted]650 Duvall AVE NE S1611Renton, WA 98059 Thank you for contacting the Consumer Protection Division of the Attorney General's Office.  The consumer complaint you submitted through our online form was received on 2/15/2018. Your complaint is very important to us and we have assigned it to a consumer resource center specialist for review.  You will be provided with a complaint number and the status of your complaint within 5 business days.  During times when we experience peak complaint volumes, it may take up to 7 business days for us to contact you with your complaint number and status.  Thank you for your patience during this time. Please do not respond to this email address.  The mailbox is not monitored.  If you have questions, please contact our Consumer Resource Center at 1-800-551-4636. Information Submitted: [redacted]  [redacted] 650 Duvall AVE NE S1611 Renton, WA 98059 Contact Phone: 253-921-5026 Alternate Phone: Email: atm[redacted]@msn.com Age Range: 40-49 Are you an active duty service member, a military dependent, retired from active duty, or a veteran: Yes If English is not your first language, what is your first language: [redacted] Business Name: BMW of Bellevue AUTONATION 13617 NE 20th St Bellevue, WA 98005 Bus Phone: 425-243-5201 Email: Website: bmwbellevue.com Names and addresses of any other businesses involved in your complaint: Transaction date: 02/01/2018 Amount in dispute: 1200.00 [redacted]

I did respond to this complaint yesterday the 23rd of Feb.I explained our situation and gave you a copy of Mr. [redacted]s email committing to paying $1,200 for the $3,500 repair.Regards,Sean

The issue with Mr. [redacted]s vehicle was pre-existing and as a gesture of GOODWILL we offered to repair the problem for a third of the actual estimate.Mr. [redacted] agreed and now he is complaining again. We even agreed to him paying $600 at the time of pick up and the other $600 by the 25th of Feb.It is...

expected that Mr. [redacted] completes his agreement with us.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Thank you for the Complaint. We will refund Mr [redacted] money for the floor mats delay in the amount of $7.02 and also give him a 10% discount on his next order. My parts manager Brian K[redacted] with contact the client and apologize and get the refund started. Once again, thank you for making...

us aware of the situation ..
 
Kjell * S[redacted]
General Manager

We have contacted the Client and confirmed the payoff has been made on her car and Also hand delivered/ installed  her plates  Saturday morning. Thanks for following up.

We have refunded the check to Mr. [redacted]. I was a error on the manufacture part at time of lease return.  I have emailed the client twice letting him know this and we have a check waiting for him. Tried calling but voicemail is full. Please
let me know if there is anything else we can...

do..
 
Thank you
 
Kjell D S[redacted]
BMW of Bellevue