BMW of Charlottesville

I walked in with my son Wed 6/8 to drop off his ** for service.
Stood at the service attendant's desk for over 5 min with no acknowledgement or greeting.
Once we were acknowledged, he took my son's information and said he would call when service was complete.
Later in the afternoon, I told my son to call to check on the service. He was told the car was going through the car wash. NO ONE ever called to discuss what was found to be wrong or that service was complete.
My husband is a previous Crown customer. New staff seems to have NO desire to build relationships or sell cars. If they did, they would focus on improving relations with ALL of their customers - even those with older vehicles.
I will NEVER recommend this dealership to anyone.
Richmond may be an hour away, but their customer service is FAR superior.
Though, ultimately, I will always send people to [redacted].
Their service department is first class.
Most of the time they are greeting you at your car before reaching their office, and always personally greet you - that is common courtesy after all.

Review: 4 years ago my car broke down in Charlottesville. They fixed the car. Then they began to send us emails. We live in Fairfax and have no need to drive to their business to get it fixed. I have deleted and blocked their emails, but they simply change domains. After 4 years of being unable to block their domains, I finally called them and asked them to stop. The gentleman I spoke with assured me they would. They didn't. I wrote them a letter and c.c.'d you. Your letter came back, wrong address. Since that letter, they've emailed me 3 more times. I've got a terminal illness (angiosarcoma), I don't want to spend another precious second dealing with these jerks. Can you help me?Desired Settlement: An apology would be nice, but isn't necessary. They don't know the backstory of the people they are constantly hassling. They are bullying me and belittling my simple request. I'd love it if they would switch their business practice; but baring that, I wish they would just leave me alone to die in relative peace.

Thank you in advance for any help you can give me in this matter.

Business

Response:

Revdex.com spoke with the business. He looked up the consumer's name and email address. From the records they have and the information provided there is no longer a consumer by that name with that email in their system.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Perhaps they have indeed take me off their email list. However, between the time I wrote to them to take me off their list and today, I have received emails on the following dates: 5/22, 5/11, 4/29, 4/24 (and 4/10, but that was around the date I wrote to them so that should be disregarded).As today is 6/12, I am not yet convinced they have taken action. However, given that you contacted them...perhaps they have. I guess if I do not get anything from them by the end of the month, I'll be convinced. I am truly grateful for the assistance you have given me. Even though my complaint had to be viewed as minor, you still took the time to follow up on it. You have (probably) made my world a better place. I thank you for it!!!

Regards,

Review: BMW of Charlottesville initially advertised a [redacted] (stock #[redacted]) for $26,991. I saw this ad both on their own website as well as on [redacted] (I have saved these advertisements if needed). I called the dealership right away and told a sales associate that I would like to purchase the vehicle at the advertised price. He emailed me so that I could send him my information so that he could prepare the deposit and payment. However, before I could send him my information, he called me back to let me know that there was a "mistake" and the car's actual price is $33,991. I said that I don't understand how there could be that kind of mistake and that kind of price increase on an 8 year old car with nearly 46K miles-- it felt like false advertising and bad faith. The general manager told me she would follow up with me about the pricing after the car had finished going through their inspections but she never did. I was the one who had to contact her and although she did leave me a message, she has yet to return my subsequent phone call. In the following weeks, I heard another sales agent from the company had said that in fact they saw pricing for this type of** at a specialty dealer and that's why they increased the price. When I heard this, I again tried to resolve this issue with the dealership and even informed them that this appeared to be false advertising/fraud under [redacted]. The sales manager that I spoke with this time insisted that he had spoken to corporate and that they told him "he could do whatever he wants with the pricing." Unfortunately, it appears that this company exercised bad faith in their advertised price of this vehicle and are too arrogant to realize that they are currently (they have lowered the price to $29,581) only off their original asking price by less than $3,000 and they still do not want to honor their original asking price.Desired Settlement: I want them to sell me the car at the price they initially advertised the vehicle for, i.e., $26,991.

Business

Response:

Hi[redacted], Thank you for the opportunity to reply. Customer satisfaction is our top priority, and while we are sorry that [redacted] is not happy, my dealership handled this matter properly. [redacted] saw the vehicle on [redacted], which is an independent consumer resource website that is not managed by my dealership. She saw the vehicle incorrectly listed on [redacted] from her home in[redacted], and called us to get more details about the vehicle. I spoke to [redacted] personally to address any confusion. We discussed that when she saw the [redacted] listing, the car was not physically at our dealership, but out having needed reconditioning before we put it in inventory. At that time I told her that we would not be determining the exact selling price until we saw the completed product. As she mentioned in her complaint, there were other similar vehicles available for sale, many closer to her location, that were priced thousands of dollars more than our eventual asking price. The original listing on [redacted] was clearly an error and not misleading. [redacted] is located thousands of miles from our dealership and was unharmed by this listing error. There error was quickly clarified with little inconvenience to her. Upon notification of the incorrect pricing we took the necessary steps to have it corrected at the third party website Sincerely, [redacted]BMW of Charlottesville[redacted]

BMW Charletsville VA

Didn't do anything they said they would do after signing on the bottom line.

Sold a used car-- 2011 (non BMW ) to a family with two young children that had the back breaks totally worn out.Only had one key to the car.Didn't hook up ** radio.Vibration in tires that they didn't fix as promised.

Didn't detail car as promised.When sales manager was confronted about problems was told it wasn't part of the deal.In my opinion--NOT A GOOD PLACE TO BUY A CAR