That is all I haveThey have mentioned that we signed something saying it was "satellite prep", but I couldn't find anything stating that when I pulled out the documents so I could send them to you I do remember being shown a copy of the bill of materials by the salesman when we first came to the dealership to look at the car, and I believe that's what brought up the question of what "satellite prep" meant, because it was on the bill of materialsI kept all of the documents we were given from the purchase together, so apparently if we signed a copy of the bill of materials during the sales process, we were never given a copy I think all along both they and we have agreed the car has "satellite prep" but when I clarified with them what that meant, I was told something different before the sale than I was told afterBut unfortunately that part was verbalObviously I have regretted not making them put that explanation in writing, but I thought they were a reputable business who I could trust to make good on their wordIf you have any more questions please let me know
She saw a list of the options on the car before she purchased it, she was made fully aware that the satellite radio was not includedShe even told BMW customer service on her first call she realized it wasn't included, but felt it should be since it was certified She has later changed her story to what it is now, however she was FULLY aware of the satellite radio prep, which she states in her complaint She knew prior to purchase that this car didn't have satellite radio, she keeps trying to slander us to get reimbursed for something she knew didn't come with the car
Mrand Mrs*** were well aware that the car was in an accident. Mr and Mrs *** even picked the car up to have a their own, non biased third party inspection done on the car before they purchased it, AND their personnel mechanic gave a clean bill of health We
had no way of knowing what was going to happen in the future mechanically, She has bashed us on social media, and now with the Revdex.comHowever, she never explains that she had it inspected also by a third party!!!!!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThis is not a resolution and not even an apologyMy response is below:
To Whom It May Concern:
In regards to your claim that I received a clean bill of health from a personal mechanic, I am very unsure as to how and why you think I ever had thatFirst, I have no “personal” mechanicEvery car I’ve ever driven has been taken to their designated dealerships to be serviced or to be repaired if neededSecond, we did not take the car to be inspected by anyone because we at the time felt comfortable with the steps BMW claimed it took in ensuring the vehicle was safe to driveIf I had gotten this additional inspection you’re claiming I did, I definitely would not be contacting you about this, nor would I have ever visited the dealership back in December to try and talk to someone about it because it would obviously be completely on my bill.
In regards to the accident, we were aware, yes, the vehicle had been in an accident; however, were continued to be reassured that the car met all safety standards the day of purchaseWhen I spoke to your Service Manager on December 21(the day I was told no paperwork could be found), he told me that even though just a general visual inspection occurred, that you don’t allow cars to leave the lot unless they are safe to do so.
I have taken to the Revdex.com and other outlets simply because no one will do anything about it, nor will they even admit fault, where there is obviously faultI just do not want this to happen to anyone else and if BMW is willing to let this go without even an apology, there’s no telling what else they’re doing to other customers or what they will do
Regards,
*** ***
That is all I have. They have mentioned that we signed something saying it was "satellite prep", but I couldn't find anything stating that when I pulled out the documents so I could send them to you.
I do remember being shown a copy of the bill of materials by the salesman when we first came to the dealership to look at the car, and I believe that's what brought up the question of what "satellite prep" meant, because it was on the bill of materials. I kept all of the documents we were given from the purchase together, so apparently if we signed a copy of the bill of materials during the sales process, we were never given a copy.
I think all along both they and we have agreed the car has "satellite prep" but when I clarified with them what that meant, I was told something different before the sale than I was told after. But unfortunately that part was verbal. Obviously I have regretted not making them put that explanation in writing, but I thought they were a reputable business who I could trust to make good on their word. If you have any more questions please let me know.
To whom it may concern,
The diagnostics were performed on the vehicle as authorized by plaintiff, and according to the faults found we recommended to replace the transmission. No repairs were made at this time however the charges were for the technicians time. The recommendations were made...
She saw a list of the options on the car before she purchased it, she was made fully aware that the satellite radio was not included. She even told BMW customer service on her first call she realized it wasn't included, but felt it should be since it was certified.
She has later changed...
her story to what it is now, however she was FULLY aware of the satellite radio prep, which she states in her complaint.
She knew prior to purchase that this car didn't have satellite radio, she keeps trying to slander us to get reimbursed for something she knew didn't come with the car
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I do not accept the response made by the business to resolve this complaint. because if the technician did a full inspection of the transmission he would have known it was low on fluid. Fluid does not repair transmissions the car has been working well since I got it home this dealer tried to charge me 4k dollars for a used unit and all that was wrong with mine was low fluid. I also fill that the tech needs to be retrained.
That is all I haveThey have mentioned that we signed something saying it was "satellite prep", but I couldn't find anything stating that when I pulled out the documents so I could send them to you I do remember being shown a copy of the bill of materials by the salesman when we first came to the dealership to look at the car, and I believe that's what brought up the question of what "satellite prep" meant, because it was on the bill of materialsI kept all of the documents we were given from the purchase together, so apparently if we signed a copy of the bill of materials during the sales process, we were never given a copy I think all along both they and we have agreed the car has "satellite prep" but when I clarified with them what that meant, I was told something different before the sale than I was told afterBut unfortunately that part was verbalObviously I have regretted not making them put that explanation in writing, but I thought they were a reputable business who I could trust to make good on their wordIf you have any more questions please let me know
She saw a list of the options on the car before she purchased it, she was made fully aware that the satellite radio was not includedShe even told BMW customer service on her first call she realized it wasn't included, but felt it should be since it was certified She has later changed her story to what it is now, however she was FULLY aware of the satellite radio prep, which she states in her complaint She knew prior to purchase that this car didn't have satellite radio, she keeps trying to slander us to get reimbursed for something she knew didn't come with the car
Mrand Mrs*** were well aware that the car was in an accident. Mr and Mrs *** even picked the car up to have a their own, non biased third party inspection done on the car before they purchased it, AND their personnel mechanic gave a clean bill of health We
had no way of knowing what was going to happen in the future mechanically, She has bashed us on social media, and now with the Revdex.comHowever, she never explains that she had it inspected also by a third party!!!!!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThis is not a resolution and not even an apologyMy response is below:
To Whom It May Concern:
In regards to your claim that I received a clean bill of health from a personal mechanic, I am very unsure as to how and why you think I ever had thatFirst, I have no “personal” mechanicEvery car I’ve ever driven has been taken to their designated dealerships to be serviced or to be repaired if neededSecond, we did not take the car to be inspected by anyone because we at the time felt comfortable with the steps BMW claimed it took in ensuring the vehicle was safe to driveIf I had gotten this additional inspection you’re claiming I did, I definitely would not be contacting you about this, nor would I have ever visited the dealership back in December to try and talk to someone about it because it would obviously be completely on my bill.
In regards to the accident, we were aware, yes, the vehicle had been in an accident; however, were continued to be reassured that the car met all safety standards the day of purchaseWhen I spoke to your Service Manager on December 21(the day I was told no paperwork could be found), he told me that even though just a general visual inspection occurred, that you don’t allow cars to leave the lot unless they are safe to do so.
I have taken to the Revdex.com and other outlets simply because no one will do anything about it, nor will they even admit fault, where there is obviously faultI just do not want this to happen to anyone else and if BMW is willing to let this go without even an apology, there’s no telling what else they’re doing to other customers or what they will do
Regards,
*** ***
That is all I have. They have mentioned that we signed something saying it was "satellite prep", but I couldn't find anything stating that when I pulled out the documents so I could send them to you.
I do remember being shown a copy of the bill of materials by the salesman when we first came to the dealership to look at the car, and I believe that's what brought up the question of what "satellite prep" meant, because it was on the bill of materials. I kept all of the documents we were given from the purchase together, so apparently if we signed a copy of the bill of materials during the sales process, we were never given a copy.
I think all along both they and we have agreed the car has "satellite prep" but when I clarified with them what that meant, I was told something different before the sale than I was told after. But unfortunately that part was verbal. Obviously I have regretted not making them put that explanation in writing, but I thought they were a reputable business who I could trust to make good on their word. If you have any more questions please let me know.
To whom it may concern,
The diagnostics were performed on the vehicle as authorized by plaintiff, and according to the faults found we recommended to replace the transmission. No repairs were made at this time however the charges were for the technicians time. The recommendations were made...
as a result of factory test plans.
She saw a list of the options on the car before she purchased it, she was made fully aware that the satellite radio was not included. She even told BMW customer service on her first call she realized it wasn't included, but felt it should be since it was certified.
She has later changed...
her story to what it is now, however she was FULLY aware of the satellite radio prep, which she states in her complaint.
She knew prior to purchase that this car didn't have satellite radio, she keeps trying to slander us to get reimbursed for something she knew didn't come with the car
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I do not accept the response made by the business to resolve this complaint. because if the technician did a full inspection of the transmission he would have known it was low on fluid. Fluid does not repair transmissions the car has been working well since I got it home this dealer tried to charge me 4k dollars for a used unit and all that was wrong with mine was low fluid. I also fill that the tech needs to be retrained.