Complaint: [redacted] I am rejecting this response because:I felt the response was poor I did get my key purchased from the BMW dealership working but completely on my own with no assistance from them Their communication and overall standing behind their product is horrible However, I reprogrammed the key on my own and it is now working The claim can be closed I am hoping I do not have repeat problems with the item purchased from themThank you Regards, [redacted]
This issue is related to how the client was treated under the previous ownershipWe did not own the dealership when this issue started, our parts manager has reached out to the client to resolve this issuePlease have someone contact me in regards to updating contact informationThank you*** [redacted]
I completely understand what the customer is feeling since this has been an ongoing issue, however I need to follow a process with BMW especially since his issue still exist I'm working with multiple parties with BMW so this could take some time, but I have express that the customer's faith in BMW is wearing thin
Complaint: [redacted] I am rejecting this response because: I have clearly stated the dates in which the BMW dealership failed to be available or contact me back when messages were left The dates were in the last days so unless the ownership of the dealership has changed in the last days the response given is unacceptable I still have not heard back from either party I spoke with in the parts department [redacted] and or Mr [redacted] I am not happy with the service I have received and do not consider the matter closed Regards, [redacted]
I have spoken with Mr*** and have pressed his washer fluid concern to my market team, along with some of BMWs field engineers I sent the request on 8/4/and I'm currently waiting on their response As soon as I have further information from BMW I will contact Mr***
Complaint: ***
I am rejecting this response because:I will keep this case open until I hear back from dealershipI was told that I can expect to hear back from dealership soon (when I was there to talk to service manager, *** *** I was told that I can expect to hear back as soon as the same day, which was yesterday, or tomorrow, which is today).
Regards,
*** ***
I have looked into Mr***' concern, and at the present time, my shop foreman, and several technicians have come to the agreement that the vehicle is currently not leaking any power steering fluid We noted that the lower engine covers have been absent from the vehicle since December
Those covers play a valuable role in protecting suspension parts, lines, and hoses With those missing and 9,miles of driving there is no telling what has happened to the parts that were repaired back in March If the customer does not want to take the time to replace the engine covers than why would I warranty any repairs that could have had some damage to them in the time gaps The customer is responsible for maintaining the vehicle, and he has told my technicians that he was worried about what was replaced prior, and not current issues with his BMW My technicians stated that his BMW was not losing any power steering fluid, it was not low, and he was not having any drive ability issues I understand that the customer has taken his vehicle to other independent shops for advise, however I stand by my decision not to make any repairs at this time Mr***, mentioned that he would seek further diagnosis from another BMW dealer to see if they could help
understand what the customer is feeling since this has been an ongoing issue, however I need to follow a process with BMW especially since his issue still exist. I'm working with multiple parties with BMW so this could take some time, but I have express that the customer's faith in BMW is wearing thin.
Complaint: [redacted]
I am rejecting this response because:BMW of Corpus Christi is using the lack of under tray covers as an excuse for denying the work. The two times I took the vehicle in for the high pressure line leak, the covers were missing. The dealership did not note this nor did they deny work at those times. Nor did they claim the leak to be "normal seepage" during the previous two visits either. In fact, they acknowledged the leak. The first time, they cleaned off debris from the fittings. The second time, after a continued leak, they re tightened the same fitting. If this is not an acknowledgment of an issue, then I do not know what is. It appears they are attempting to tip toe their way around the warranty obligations due to their incompetent tech which no longer works for the dealership. As for the crack on the subframe, it coincides with a loose bolt that the shop foreman tightened as is noted in my receipt. It allowed the stabilizer bar system to have excessive play which in turn stressed the weld attached to the bracket. The tech, which has since been released from the dealership, failed to follow proper BMW technical specifications. BMW of Corpus Christi should explain why that bolt was left grossly un-torqued and then explain that the loose bolt did in fact not effect the welds. BMW of Corpus Christi should uphold their written warranty of 2 years and UNLIMITED miles on parts and labor. The dealership seems to imply that the amount of miles I have put on my vehicle is an issue despite the unlimited mileage coverage warranty. Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I have clearly stated the dates in which the BMW dealership failed to be available or contact me back when messages were left. The dates were in the last 30 days so unless the ownership of the dealership has changed in the last 30 days the response given is unacceptable. I still have not heard back from either party I spoke with in the parts department [redacted] and or Mr. [redacted]. I am not happy with the service I have received and do not consider the matter closed.
Regards,
[redacted]
In response to customer, [redacted], he did bring his vehicle in for 2 seperate issues. The first was the engine slow to turn over, which he also mentioned a warning light coming on. The second was that the engine feels like the engine wants to die at idle, at times the rough...
idle is worse. The technician states the the vehicle needed the Negative battery cable and to charge the battery. The estimate for that repair is $762.07. Mr. [redacted] called back and requested that the battery be replaced because he felt uneasy with just charging the battery. The battery cost was $331.13 additional on top of the original estimate of $762.07. As for the second concern of the rough idle, we were unable to find any faults in the system initially, however during a road test we were able to determine that cylinder #5 has a misfire. We gave Mr. [redacted] the estimate of $243.00 to replace the 1 coil, however the service adivsor, [redacted], recommended to Mr. [redacted] about an issue with the coils and suggested to replace all 6 coils for $783.01. The complete estimate would have been $1876.21. Mr. [redacted] said that the cost was too high and that he couldn't do all the repairs at this time. He mentioned to only do the starting issue and battery complaint, and nothing for the idle concern. So to answer the question of him still having the same problem he brought the vehicle in for, yes, but because he declined the repairs. As for his concern about the price and estimate, Mr. [redacted] was suprised to find out that the price was much higher than the original $762.07. Mr. [redacted] explained that the cost was higher because the battery was also replaced. I think Mr. [redacted] thought that the Negative Battery Cable, Adapter Lead, and Battery were all part of the same $762.07 estimate, but unfortunately they were not. Now I can't speculate as to if the advisor stated to Mr. [redacted] about the additional charges, or Mr. [redacted] heard battery cable and assumed battery, but somewhere in that exchange was the additional cost. So we removed the battery from his vehicle and repair cost which brought the price back down, and Mr. [redacted] added a discount of $127.20 which brought his new total to $529.12. I would be more than happy to assist Mr. [redacted] in repairing the idle issue concern, and offer him a discounted price on the battery. Please let me know how you would like to proceed, or if you have any further questions.
Complaint: [redacted]
I am rejecting this response because:I felt the response was poor. I did get my key purchased from the BMW dealership working but completely on my own with no assistance from them. Their communication and overall standing behind their product is horrible. However, I reprogrammed the key on my own and it is now working. The claim can be closed. I am hoping I do not have repeat problems with the item purchased from them. Thank you
Regards,
[redacted]
This issue is related to how the client was treated under the previous ownership. We did not own the dealership when this issue started, our parts manager has reached out to the client to resolve this issue. Please have someone contact me in regards to updating contact information. Thank you. [redacted]...
Complaint: [redacted] I am rejecting this response because:I felt the response was poor I did get my key purchased from the BMW dealership working but completely on my own with no assistance from them Their communication and overall standing behind their product is horrible However, I reprogrammed the key on my own and it is now working The claim can be closed I am hoping I do not have repeat problems with the item purchased from themThank you Regards, [redacted]
This issue is related to how the client was treated under the previous ownershipWe did not own the dealership when this issue started, our parts manager has reached out to the client to resolve this issuePlease have someone contact me in regards to updating contact informationThank you*** [redacted]
I completely understand what the customer is feeling since this has been an ongoing issue, however I need to follow a process with BMW especially since his issue still exist I'm working with multiple parties with BMW so this could take some time, but I have express that the customer's faith in BMW is wearing thin
Complaint: [redacted] I am rejecting this response because: I have clearly stated the dates in which the BMW dealership failed to be available or contact me back when messages were left The dates were in the last days so unless the ownership of the dealership has changed in the last days the response given is unacceptable I still have not heard back from either party I spoke with in the parts department [redacted] and or Mr [redacted] I am not happy with the service I have received and do not consider the matter closed Regards, [redacted]
I have spoken with Mr*** and have pressed his washer fluid concern to my market team, along with some of BMWs field engineers I sent the request on 8/4/and I'm currently waiting on their response As soon as I have further information from BMW I will contact Mr***
Complaint: ***
I am rejecting this response because:I will keep this case open until I hear back from dealershipI was told that I can expect to hear back from dealership soon (when I was there to talk to service manager, *** *** I was told that I can expect to hear back as soon as the same day, which was yesterday, or tomorrow, which is today).
Regards,
*** ***
I have looked into Mr***' concern, and at the present time, my shop foreman, and several technicians have come to the agreement that the vehicle is currently not leaking any power steering fluid We noted that the lower engine covers have been absent from the vehicle since December
Those covers play a valuable role in protecting suspension parts, lines, and hoses With those missing and 9,miles of driving there is no telling what has happened to the parts that were repaired back in March If the customer does not want to take the time to replace the engine covers than why would I warranty any repairs that could have had some damage to them in the time gaps The customer is responsible for maintaining the vehicle, and he has told my technicians that he was worried about what was replaced prior, and not current issues with his BMW My technicians stated that his BMW was not losing any power steering fluid, it was not low, and he was not having any drive ability issues I understand that the customer has taken his vehicle to other independent shops for advise, however I stand by my decision not to make any repairs at this time Mr***, mentioned that he would seek further diagnosis from another BMW dealer to see if they could help
I completely...
understand what the customer is feeling since this has been an ongoing issue, however I need to follow a process with BMW especially since his issue still exist. I'm working with multiple parties with BMW so this could take some time, but I have express that the customer's faith in BMW is wearing thin.
Complaint: [redacted]
I am rejecting this response because:BMW of Corpus Christi is using the lack of under tray covers as an excuse for denying the work. The two times I took the vehicle in for the high pressure line leak, the covers were missing. The dealership did not note this nor did they deny work at those times. Nor did they claim the leak to be "normal seepage" during the previous two visits either. In fact, they acknowledged the leak. The first time, they cleaned off debris from the fittings. The second time, after a continued leak, they re tightened the same fitting. If this is not an acknowledgment of an issue, then I do not know what is. It appears they are attempting to tip toe their way around the warranty obligations due to their incompetent tech which no longer works for the dealership. As for the crack on the subframe, it coincides with a loose bolt that the shop foreman tightened as is noted in my receipt. It allowed the stabilizer bar system to have excessive play which in turn stressed the weld attached to the bracket. The tech, which has since been released from the dealership, failed to follow proper BMW technical specifications. BMW of Corpus Christi should explain why that bolt was left grossly un-torqued and then explain that the loose bolt did in fact not effect the welds. BMW of Corpus Christi should uphold their written warranty of 2 years and UNLIMITED miles on parts and labor. The dealership seems to imply that the amount of miles I have put on my vehicle is an issue despite the unlimited mileage coverage warranty. Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I have clearly stated the dates in which the BMW dealership failed to be available or contact me back when messages were left. The dates were in the last 30 days so unless the ownership of the dealership has changed in the last 30 days the response given is unacceptable. I still have not heard back from either party I spoke with in the parts department [redacted] and or Mr. [redacted]. I am not happy with the service I have received and do not consider the matter closed.
Regards,
[redacted]
In response to customer, [redacted], he did bring his vehicle in for 2 seperate issues. The first was the engine slow to turn over, which he also mentioned a warning light coming on. The second was that the engine feels like the engine wants to die at idle, at times the rough...
idle is worse. The technician states the the vehicle needed the Negative battery cable and to charge the battery. The estimate for that repair is $762.07. Mr. [redacted] called back and requested that the battery be replaced because he felt uneasy with just charging the battery. The battery cost was $331.13 additional on top of the original estimate of $762.07. As for the second concern of the rough idle, we were unable to find any faults in the system initially, however during a road test we were able to determine that cylinder #5 has a misfire. We gave Mr. [redacted] the estimate of $243.00 to replace the 1 coil, however the service adivsor, [redacted], recommended to Mr. [redacted] about an issue with the coils and suggested to replace all 6 coils for $783.01. The complete estimate would have been $1876.21. Mr. [redacted] said that the cost was too high and that he couldn't do all the repairs at this time. He mentioned to only do the starting issue and battery complaint, and nothing for the idle concern. So to answer the question of him still having the same problem he brought the vehicle in for, yes, but because he declined the repairs. As for his concern about the price and estimate, Mr. [redacted] was suprised to find out that the price was much higher than the original $762.07. Mr. [redacted] explained that the cost was higher because the battery was also replaced. I think Mr. [redacted] thought that the Negative Battery Cable, Adapter Lead, and Battery were all part of the same $762.07 estimate, but unfortunately they were not. Now I can't speculate as to if the advisor stated to Mr. [redacted] about the additional charges, or Mr. [redacted] heard battery cable and assumed battery, but somewhere in that exchange was the additional cost. So we removed the battery from his vehicle and repair cost which brought the price back down, and Mr. [redacted] added a discount of $127.20 which brought his new total to $529.12. I would be more than happy to assist Mr. [redacted] in repairing the idle issue concern, and offer him a discounted price on the battery. Please let me know how you would like to proceed, or if you have any further questions.
Complaint: [redacted]
I am rejecting this response because:I felt the response was poor. I did get my key purchased from the BMW dealership working but completely on my own with no assistance from them. Their communication and overall standing behind their product is horrible. However, I reprogrammed the key on my own and it is now working. The claim can be closed. I am hoping I do not have repeat problems with the item purchased from them. Thank you
Regards,
[redacted]
This issue is related to how the client was treated under the previous ownership. We did not own the dealership when this issue started, our parts manager has reached out to the client to resolve this issue. Please have someone contact me in regards to updating contact information. Thank you. [redacted]...
[redacted]