BMW of El Cajon

Review: September of 2013 I purchased a 2013 bmw at a dealership BMW of El Cajon within days of having the car I began having technical problems where warning signals was coming up products was not working and I instantly called and complained I spoke to a manager [redacted] that told me take the car into the dealership for repair, because I told her I did not want a car that's having problems within the first week of me having a 2013 car. I went into the dealership and the experience I experienced when shopping for the car had now disappeared. No one wanted to deal with me because I had a complained I asked for the sales manager that worked with me after a few days they told me nothing is wrong with the car and to prove it I have to record it while it is happening (which means I will be driving trying to record the defect) the problem continued and I continued to call and make complains. I no longer live in San Diego and I took my car to the Huntington BMW dealership because the problems continued. Within hours I received a call that there is a defect with my car that needs a new part. The exact same problem I have been complaining about. I called the customer service number wanting to speak to [redacted] again because I knew I was being taken advantage of and because it was only days of having the car and I wanted it exchanged everyone including manager gave me the run around. Not getting onto [redacted] I was put onto [redacted] that continued to make a fool of me letting me know nothing is wrong and I'm not being inconvenienced. How am I not being inconvenienced if I purchased a brand new car that's suppose to be the best to avoid problems yet I can not enjoy a car because it's in the dealership. I am displeased I was in the time frame to make the exchange to avoid me constantly having to put my car in the shop. I had a 2010 Nissan and I chose to upgrade to a more reliable car, ironically the reliable car I chose a bmw is far from being reliable the customer service was not taking my complains seriously. Unsure if it's now because they got the car off their hands they are no longer interested in dealing with me. Customer service has given me nothing but the brush off By saying at least I have a rental no I do not want a rental I want my car. As a customer I was mislead. Given false information and [redacted] was very insensitive to tell me that at least I have warranty to have the car fixed. Bmw is not doing me any favors that's the reason I make my payments every month on time. I pay for service and I am definitely not receiving any.Desired Settlement: What I am looking for is a reliable car not a car I have to take to the dealership every times. The things I expected when I purchased the car. A car that functions with no warning signs that pops up. I am hesitant to call customer service because of the negligence. No one attempts to listen to my problems or help resolve the issues I have been having since day one of buying the car. The sad part is I was in the time frame and no one including the managers paid attention. The problem could of been worse that could of involved my life because no one at BMW listened to my legitimate complained. I am rather disappointed and I have been saying that from day one

Business

Response:

to Whom it May Concern.

First off, the names of Customer Sevice that this customer refers to, are not employed by BMW of El Cajon. We do not know who these people might be.

Our Service department has this to say regarding her service issues.

We tested her aftermarket Au

connector cord and found the noise related to her Non BMW cord, and confirmed

this by testing with the BMW Y connector. Not sure what the other issue she had

was with. We also replaced the tail lights. Her complaint of the engine

shutting off at stops is due to the Start/ Stop Feature in the vehicle. As far

as the seatbelt chime, there were no faults stored while we looked at the

vehicle. Dave Miller was the technician, and is very thorough about verifying

concerns.

Review: I bought my 2009, M3 on June 13, 2014. It is Dec. 11th and the car is still not in my name. The BMW dealership failed to provide their office with the necessary paperwork to properly change title name which has exceeded the 90 day legal requirement of a car purchase. I called The BMW of El Cajon a few weeks ago and explained that the DMV did not have record of my car in my name. They advised me to call the dealership which I did so that day. The dealership returned my call the same day and told me that the car had not yet been smogged. They explained to me that was the registration hold up. Although, this happened 6 months after purchase and the dealership did not call me to have the car smogged, I had to call them due to not having registration yet. A few weeks has gone by since they had my car smogged, but the car is still not in my name. Meanwhile I have made over 5 months worth of payments, traded in two of my vehicles, and still I am not the legal owner of my BMW.Desired Settlement: I would like the value of both of my trade in's back which is approximately 10,000. I would also like to be completely reimbursed for the 5 payments that I have made to their finance company.

Business

Response:

Hi [redacted], I spoke with Mrs. [redacted] I believe on 1/7 at which point she shared her experience of the service visit on 9/17/14, RO#[redacted]. The vehicle came in with a check engine light. She had just purchased this vehicle a couple of months before. The vehicle had a 60 day 50/50 linited warranty that came with the vehicle, but I believe it had just expired. The vehicle faults were checked and there was a low fuel fault stored. In the original technician recommendations this was noted :55583 possible sending unit issue 1.00 found misfire faults- all cylinders along with empty tank fault. Poss. loss of fuel, or sending unit issue. The estimate was $1273.08. At this point she was not happy with the fact that there would be a repair needed just after purchasing the vehicle. At this point the service advisor escalated this to the Used Car managers. They came back with an offer to split the cost, and her portion would be $636.54. This is where the customer recounting of the events differs from the service advisor's. She states the original estimate was $2400, which I have nothing that indicates that on file, and that her half was the $1200, and it was after the fact that the service advisor had offered $636.54. My service advisor had written the $636.54 on the repair order to document the split. Afet furhter discussions, the Used Car manager called back and offered to reduce her part to $400.00 which she declined as well.Her stance was she was lied to. After looking into the matter, and the fact the fault was cleared and did not return, that the fault was either a 1 time fault or she ran the fuel too low. I believe that at the point she became aggrevated, any furhter testing or diagnosis stopped. I met with Ms. [redacted] and listened to her concerns, accussations she was lied to. I offered to investigate and that I would get back to her later that day. After our initial meeting I had several email exchanges letting her know what I had found, and that what I saw was a possible misunderstanding of numbers, given the multiple people that had contacted her. She still felt she was intentionally lied to. What I find intersting was that the vehicle was seen one more time after that without any concerns or issues. During her visit she was not charged for the initial diagnosis, or any repairs. Please let me know if there is anything else that I can provide. Sincerely, [redacted]Service ManagerBMW of El Cajon

Review: WORST CUSTOMER RELATIONSHIP MANAGER EVER @ BMW of El CAJON

I never even asked to talked to her. I called the dealership to ask Ms. [redacted] about my lease. My call was routed to CUSTOMER RELATIONSHIP MANAGER. After saying trashing their receptionist as being new, hence not knowing why the call was transferred to a wrong extension, she repeatedly asked "what can I do to help". I continuously repeated that I did not need her help and instead had a question about my lease. She repeated this process 6 times, hung up the phone and asked me to never call again.

The dealership has a problem with following up on action items. I has given the general sales manager an action item. 3 weeks later, nothing was ever done.Desired Settlement: I have escalated to BMW NA. I would think that they should know what is going on at their dealership and preserving their brand.

Business

Response:

I am [redacted], the Customer Relations Manager that Mr. [redacted] is referring to. The situation: Mr. [redacted] called on Monday, February 15th around noon. I happen to stand with the receptionist as his call came in. One of the receptionists alerted me that she had a customer that was upset and that was asking to speak to our GM. Since our GM had just left the building, I asked her to transfer the call to me. I answered his call with (which is our standard procedure) "Thank you for holding, this is [redacted], Customer Relations Manager, how can I assist you?" He responded, in a rather condescending voice "why am I talking to you?" I explained who I am and how I could assist him, as it seems that there is a problem. He said "why am I talking to you?" and I repeated my answer. He then said: "are you deaf?" in a now VERY unprofessional tone of voice. I stayed calm and asked what it is he is looking for and I would be happy to help him, but would need to know what is going on. He AGAIN said "Are you DEAF!" screaming at me now. I asked again what is going on and then he asked to speak with [redacted]. I explained that she is not in that day, and again, to tell me more so I can direct him. He then said "I want to *......... talk to [redacted]!", screaming it at me. At this point I said that I am not talking to him any longer if he uses foul language like this and that I would hang up on him now. And at that point, I did. Our company has a zero tolerance for harassment and profanity. Yes, at some point did I explain to him that we are training a new receptionist, and in order to help her, I had asked her to send this call to me so I can see who the call needs to be transferred to. He constantly interrupted me when I was saying something. And I did not trash the receptionist, I was trying to defend them.Appx. 5 minutes after the call, he went online to take our survey, that comes after a purchase and rated us with the lowest scores possible, BUT to the question if he would refer people, he answered "definitely would". In the survey it was very clear that he took his anger and frustration out on us, when clearly, he was angry and/or frustrated about our phone conersation, and the survey is not a reflection of his recent purchase, which he had given us an excellent review on Yelp for (which he apparently just took down on Monday).Later that day I found out that Mr. [redacted] had also yelled and screamed at my receptionist on the weekend and used foul language on her. He also had this foul language and behavior to our General Sales Manager as well as Sales Manager when he called in for them over the weekend. It has also come to my attention that he had texted his sales person (female) unprofessional conversations. I did what I was felt was right, taking his call, as this is my role as the Customer Relations Manager and see how I can assist a customer, especially if there is a situation that needs resolution. At no time did I raise my voice to him or behaved unprofessional. In fact, I am the one that feels threatened and a personal attack on my reputation. Please let me know if I can assist in any other way. Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I do not wish to receive a response from this individual again since it is confirmed that she has no authority to speak on company's behalf.

I was very impress and amaze with John Hart (service manager) ability to resolve an issue with my 2007 BMW 525i. He took personal interest in to ensure his customers are fully satisfied with level of care for their BMWs. Mr. Hart is a breath of fresh air in the service car industry. He show great pride in his service staff and repair technicians ability to complete their work on time. I found one small issue with my car after I left the repair center. I quickly contacted Mr. Hart via email and he responded the next day with a time slot to come and get the issue repaired at no cost. Thank you John Hart for all you done for your customers and BMW of El Cajon.

Review: BMW of El Cajon Service Manager [redacted] and Service Technician [redacted] repeatedly attempted to overcharge me for repairs to my vehicle a 2008 X3 and after I discovered each attempt to overcharge me, they neither apologized nor explained why the actual cost was so much less than what they tried to charge me. I do not believe that this is approved or typical behavior for BMW service professionals and wanted to bring it to your attention after trying so hard to resolve the issues directly with them. They ignored opportunity after opportunity to take ownership of the problem and make things right in an acceptable manner and the final straw was Service Manager [redacted] flat refusal to provide information that could have settled the matter one way or the other. The unethical attempts to overcharge me have prompted me to escalate this as high as possible.

I assure you, I neither exaggerate or fabricate and have documentation and/or tape recordings to support my allegations.

Facts:

From approximately Jan 7-13, [redacted] attempted to charge me 4.8 hours of labor for a job for which standard labor manuals including the one used by BMW says would take no more than 7.2 hours. The warranty company had agreed to pay 7.2 hours of labor so [redacted] was insisting that I pay out of pocket for this cost. When this overcharge was revealed, neither an apology nor explanation was offered.

On Jan 10-11, [redacted] attempted to charge me personally for 3 hours of labor to replace a 2nd engine mount when the warranty company authorized a full 6 hours of labor charges to replace one engine mount making the labor to replace to the second mount probably 10 minutes. When this was pointed out, no effort was made to explain or justify why he chose those actions.

When I came to pick up my vehicle after being told my out of pockets costs would be around $570, I learned that I was being an additional $250+ for labor that was included in the 7.2 hours authorized by the warranty company. I have been disputing this charge with [redacted] and [redacted] requesting that they provide a written description for the work from the labor manual. I was sent an incomplete description which omitted the most important description and when I again asked for it, [redacted] refused to continue working with me to resolve this so I am appealing for your assistance.

I am requesting a refund in the amount of $250 as I have spoken to experienced mechanic who have assured me that the steps to replace solenoid valves replacement are all performed when replacing the exhaust vanos unit. But I was charged .9 hours of labor for labor that was already performed and paid for. The part was not covered so I paid for it but [redacted] himself told me that replacing the solenoids was part of replacing the vanos unit.

I have also seen written descriptions of vanos unit replacement that detail the vanos solenoid must be accessed and removed and reinstalled to effect the exhaust manos replacement step so on this I am very confident in my position and know that asking to see a complete written description of the work performed on my car is a reasonable request. And since my trust has been completely betrayed, I must insist in seeing the written description of the procedure BMW undertook to complete the repair. If it turns out that I was not overcharged, and that none of the steps required to perform the exhaust vanos unit replacement/repair are the same steps required to perform vanos solenoid replacement, which I highly doubt but deserve to be able to examine for myself and to have an qualified independent review, then the question begs...why not send the information I asked for so we could resolve everything if my allegations are baseless?Desired Settlement: I want a true written description of the steps undertaken when performing a exhaust vanos repair on my vehicle

I want a refund of the labor overcharge for replacing the vanos solenoid WHILE in the process of replacing, repairing or installing the exhaust vanos

I want an apology for the repeated attempts to overcharge me and explanation why it happened and how it won't happen again.

Business

Response:

To whom it may concern:

We have attached the string of emails with this customer, explaining our position. She apparently has since disconnected her phone. Customer only came in once. did not buy car with us (not a problem at all, we service customers that have bought cars elsewhere all the time).

As you can see with the email on February 4th, we have extended every consideration and have fullfilled our obligation.

We do not feel that we owe her $ 902.

Sincerely

Review: I took my BMW in for an oil change, the mileage was at 61,000 and it had just over 2 years since I purchased the vehicle and the service warranty. I was told that my warranty expired, so I would have to pay $225. I Informed him that I paid for a 6 year/100,000 mile extended service warranty and he stated that BMW does not have a warranty like that. I recently found my sales receipt for the car, and it stated my service warranty was for 72 months/100,000 miles! Between that day, and when my car recently hit 100,000 miles, I paid $250 for 2 oil changes(From a less expensive independent repair shop) $50 for 2 air filters and $600 for rear brakes that should have been covered. That is a total of $900 that I paid for service due to being lied to about my warranty being expired.Desired Settlement: I would like a check for $900.

Business

Response:

to Whom it may concern:

After researching customer complaint we found that:

1. customer did not purchase vehcile with us, we have no record of him having purchased an extened warranty

2. the car has a BMW extended Warranty for 10 years and NO LIMITS on miles of an airbag issue ONLY

3. The car at some time was certified and had an experation of 9/20/11 or 100K,for the warranty, whichever occurs first

4. The car at some time had and extended Maintenance warranty (which covers oil changes, brakes, inspections etc) until 9/20/2011 or 100K, whichever occurs first

The car was seen at a BMW dealership the last time on 12/23/10. The above mentioned warranties are ONLY to be conducted at authorized BMW Dealerships.

Indepenedent Repair shops are not covered by BMW under this warranty and cusomter will have to pay them,. BMW has set up this srevice to keep customers at authorized BMW Dealerships.

Customer states that "the problem occured" on 3/1/2011, but had he brought the vehicle into a BMW dealership he would not have had to pay for oilservices, as long as the car was stil under the 100.000 miles. On 12/23/2010 the vehicle showed 70K.

We do not see where we can help here. Where did he buy the warranty? If he was told at 61K that the warranty expired, he was told wrong. AFter he bought the extended maintenance, he took his car in for an oil service at 63K, that was fully coverd by BMW. the dealership he took it too was BMW of Escondido.

Sincerely

Customer Relations Manager

BMW of El Cajon

Review: I recently purchased a BMW i3 in December 2015 from [redacted] BMW. BMW of El Cajon had possession of the vehicle before [redacted] BMW ordered it from them.

The DMV issued "Clean Air Vehicle" decals to BMW of El Cajon on August 13, 2015. The decals were not sent to [redacted] BMW or myself when the vehicle was ordered from BMW of El Cajon for me. Also, I was not notified that actually BMW of El Cajon holds the decals when I bought the car. As a side note, I can not request new decals by myself according to DMV.

[redacted] BMW assisted with following up with BMW of El Cajon beginning on January 18, 2016. As of today, February 11, 2016, BMW of El Cajon has yet to reply to inquiries. During this period, they even disregard BMW USA's request to touch base with me.Desired Settlement: It would be great the decals can be delivered to me ASAP. Otherwise, please give me a new i3 through trade-in for the loss occurred during this period.

Business

Response:

We request the HOV "clean air vehicle" stickers for the convenience of our customers. The only reason we have the stickers is because we are ahead of the game, not mandatory from BMW corporate. If we dealer trade the car, we will mail the sticker to the corresponding BMW store, which in this case would be [redacted] BMW. At that point we are no longer responsible for distribution of stickers from other BMW store to their clientele. BMWUSA reached out to us on 2/11/16 which is the same day Mr. [redacted] filed his complaint with the Revdex.com. We informed BMWUSA of what happened and also provided them with a form Mr. [redacted] can fill out to request a duplicate since it seems to have been misplaced. Since Mr. [redacted] didn't purchase the car from us, we can not reach out to him as that would involve asking for personal information and he is not our customer. We followed up with BMWUSA today and were informed that they spoke to Mr. [redacted] and he is now happy with the info BMWUSA provided to him based on what we communicated to BMWUSA.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

If

BMW of El Cajon didn't mail the stickers to [redacted] BMW, then they have been illegally in

possession of my belongings, the stickers. I feel that sending the stickers to

the current owner should be mandatory. I also strongly believe that I should be

compensated for any losses incurred due to the delay of my belongings being

delivered. If this matter is not handled ASAP, BMW of El Cajon will leave me no choice but

to consult my lawyer about it.

On 2/3/2016, [redacted] at BMW USA told me that BMW of El Cajon would promptly contact me.

Below are my interpretations of the reasons for them not responding until after

I filed a complaint with the Revdex.com. I will confirm this with BMW USA as well.

o I was flat out lied to by [redacted] at BMW USA.

o [redacted] at BMW USA asked them to contact me. they couldn't and didn't, since

contacting me would involve asking for personal information. Given that fact,

they also didn't tell BMW USA that they wouldn't call.

o This means that they lied.

I have never been happy with the info that BMW USA has provided to me. Again,

either BMW USA lied to them or they lied to me/Revdex.com. I will confirm this with BMW USA.

Sincerely,

Review: My Car was purchased from BMW of El Cajon in 2010 at the time of purchase they offered to keep the aftermarket wheels and tires that were on the car at negotiation of deal for an aditional $1500 along with a warranty for the wheels and tires from a third party called AutoKnight for an additional $800. I elected to purchase both. On Several occasions I took my wheels in for service to BMW dealer and I was first told that the wheels were in fact cracked and they would be repaired under warranty, but the car would need to be in there possesion for a weeks time. I was unable to render the car to them at the moment so I came back a few months later and my claim was denied saying deffects were cosmetic. At that time I was told that I needed to purchase two tires out of my own pocket even though they should of been covered under warranty. Upon my third visit to service center I was told that the wheels were in fact cracked and they would be repaired, shortly there after I was told that the warranty that was sold to me did not in any way cover the wheels and or tires that were on the car at time of delivery. I have made several attempts to resolve this matter with BMW of El Cajon and this matter has lingered on for three weeks, I have left several messages and few if any of my calls have been returned.Desired Settlement: My desired outcome is reimbursement of cost of tires that should of been covered under warranty I purchased, along with reimbursement of warranty that was deceptively sold to me and does not cover my product, reimbursement of cost of aftermarket wheels that I would not have purchased if I knew there was no warranty to cover them for defect and finally provided stock manufacturer wheels that should of originally come with vehicle.

Business

Response:

We are sending new wheels to customer after the matter was discussed with our GM

Review: In December we purchased a vehicle from BMW of El Cajon. Their DMV clerk improperly registered the vehicle. We have been after them for two weeks to correct the matter but we were only getting "tomorrow" responses until today when we were told the matter is in "limbo". This is a simple matter to correct the DMV registration and we cannot understand why it cannot be promptly resolved and REALLY cannot understand why we cannot get an intelligent response from them.Desired Settlement: Get the vehicle properly registered.

Business

Response:

All required DMV registration documentation was hand delivered to DMV on 2/8/16. Please see our DMV Clerk's comments:

Ok everyone this has been handled on February 8.[redacted] personally walked this correction to a DMV field office.The deal was under Beach Transportation.At this point, the processing is going to be in DMVs hands which we have little influence on.Sincerely, [redacted]Service ManagerBMW of El Cajon

Business

Response:

All required DMV registration documentation was hand delivered to DMV on 2/8/16. Please see our DMV Clerk's comments:

Ok everyone this has been handled on February 8.[redacted] personally walked this correction to a DMV field office.The deal was under Beach Transportation.At this point, the processing is going to be in DMVs hands which we have little influence on.Sincerely, [redacted]Service ManagerBMW of El Cajon

If I could give 0 stars I would. The car buying experience is never really pleasant but you should never feel as though you are being threatened by the Sales Manager of ALL people. I shopped around for the car that I wanted and I found it at BMW of El Cajon. I immediately went home and got pre-approved for a loan from USAA. Over the course of the week, I went back and forth with the dealer to obtain the price that was fair. The sales person acted like I was trying to steal money from him and was never really nice. I decided to walk on the deal. Wouldn't you know it? He called back three days later saying that he had worked something out and he was willing to meet my price request. I was thrilled. I sent over the form from my bank to have the money transferred over. The sales man told me to hurry up and get down there so we could lock this deal down. Upon arriving, I spent two hours only for them to tell me that they would not release the car to me until they had money in hand. It took them two additional hours to fax the forms to USAA (that closes on central time). The next day (today), I called USAA and they said that not only did they have all of the paperwork from the car dealer but they had initiated the transfer of funds to them. USAA faxed them an approval with the amount but the dealer refused to accept this. In addition, it was difficult to get anyone at the dealer on the phone. When I finally got the sales manager, [redacted], on the phone, he proceeded to degrade me and threaten me with canceling the contract. He said despite the contracts being signed, they would not allow me to take possession of the car. Even after my husband informed him of clause 8a, stating that they HAD to give us possession of the car upon signing of the contracts, he proceeded to yell at him, "You have no idea what you're talking about!!". My husband then told him to cancel the contract and [redacted] proceeded to hang up on him. When I called back to get verification that the contract was cancelled and ensure that I was going to get something in writing, he threatened me, raised his voice at me, interrupted me and made me feel overall unsafe. He screamed that I would have to come down to fill out some forms. Due to the fact that I feel so threatened and scared, I will not be stepping foot in that dealership. They will need to deliver the papers to my home or work.

Review: I purchased a 2007 BMW 328i in 2010 with the CPO program. The CPO vehicle did come with addiotnal 3 years or 100000 miles Protection Plan and I also purchased a 72 months or 100000 miles Maintenance program. The vehicle mileage at pruchase time was 35,899. In Aug 2012, I heard a ticking noise when I started up the car so I took in for repair. The service advisor said it was an issue with a lifters and since the car is under warranty, there is no repair cost. At the time I picked up the car, the service advisor told me that the repair work came with 2 years unlimited mileage warranty. Almost two years later, on early Aug, 2014, the noise came back and I took the car back to the dealership for repair and was told by the service advisor that I am still within two years repair warranty so I left the car there for repair. Few days later, I received an email from the service advisor stated that the BMW of El Cajon is only pay for the parts and I have to pay for the labor cost because I did not pay the first time they fixed the problem (since it was under warranty). I am confused since when the customer had to pay labor cost for a warranty job. As best I know, a warranty item or repair work means the item is free of defective and if the problem come back within warranty period then the repair should be performed at no charge. The labor cost came about $1500.00. Since I need the car so I went ahead with the repair. At the end of the second repair, the advisor also told me that I have two years unlimited mileage warranty. Well to tell the truth, I don't know what I will be cover this time if the problem occur again next two years. I felt that BMW did a double-talk on their repair warranty. When you purchased a warranty item, that item is free of defective and should it break, within warranty period the item is replaced for free. Further investigation, I found out that the lifters problem is known issue with the BMW car maker.Desired Settlement: Refund the labor cost to fix the lifters issue since the repair job was under warrranty

Business

Response:

The customer is right as far as the Lifter being covered under warranty. BMW covers the Part and Labor under warranty. When he brought the car the first time, BMW stood by the warranty and did the work to no cost of the customer. The parts came with a two year (customary) warranty on the parts (NOT labor). BMW has changes its warranty rules on those repairs, that they now pay only parts, but NOT labor. This is a manufacturer decision and not on a Dealership level.

The Repairs and warranty is such that IF the customer pays for a repair it comes with a two year manufacturer warranty ON PARTS. So, in that case, he would be covered should the item malfunction again.

We understand the customer's confusion, and apologize if it was not explained clearly.

In summary, BMW will cover the item BUT not the labor part of it. As long as the car is under the original warranty, they cover everything. IF the customer purchases an extended warranty, parts and labor are covered, minus a deductible usually. Again, THE ITEM will be covered under the warranty (and that is the ITEM SPECIFIC warranty, not car warranty) but not the labor.

Mercedes has the same program and initiated this a few years ago already and now the other manufacturers are heading the same way.

We usually have discounts on labor and when customer comes in next time, please have him ask for that.

Sincerely

Customer Relations Manager

BMW of El Cajon