BMW of Greenwich

Alex Stone was my salesperson and I bought a 2022 BMW X5. I'm 70 and have literally had every high line car there is. Never have I had the pleasure of dealing with an "Alex Stone" before. Knowledgable, courteous, listens, honest, and in general just a pleasure to deal with. One visit or a call will prove me right! Thank you Alex

I purchase a ** and was very happy with the buying experience the sales rep was excellent he made me feel I was doing business with family even after the transaction was complete I will make my next purchase from them. Thanks. Ruben

I purchased a certified car from BMW Greenwich several months ago. Unfortunately after a month the adaptive headlight started malfunctioning. The front driver side wood trim came loose and the AC was not emitting cold air. I felt like I was sold a lemon car. I attempted to contact the sales person by phone and email to inform him about the issue to no avail. Not once he returned my phone calls or responded to my voice mail concerning the issue.
I never experienced suck lack of professionalism. This is the last time that I will ever purchase a vehicle from Greenwich BMW. I will contacting the BMW corporate office and express my concern about this issue.

Review: I brought my BMW in for a diagnostic as my check engine light was on. They advised me that my engine misfired and I needed a new coil. They also recommended an oil valve/gasket service. I got the coil replaced. I picked my car up and while driving home, my car's electrical system started malfunctioning. My seats, ignition, Bluetooth and SOS. This has not occurred before bringing my car into the shop and I when I called my service adviser the very next day, she would not return my calls. I called the main number to and asked the receptionist to transfer me to a manager and she hung up on me twice. This was all before explaining my situation, which leads me to believe they new something went wrong with my service. A manager Mr. [redacted] called me and set up an appointment. When I told him his employees continually hung the phone up on me, he brushed it off. They tried to charge me for another diagnostic and said that they are not responsible for anything that may occur with car once it leaves them and they didn't touch anything electrical and it was a "funny coincidence". My new service adviser explained I'd have a hard time proving anything was their fault. When I contacted BMW corporate, they explained they can only take the word of the technicians, sorry. This is unacceptable. Now I have an additional quoted $2500 worth of repairs that BMW caused.Desired Settlement: I would like my Electrical Repairs performed by another BMW service and reimbursed by the [redacted] who performed the work that led to the electrical issues.

Business

Response:

Website Complaint Response

Ms. [redacted] brought her 2008 BMW to our Service Center in [redacted] for the first time on October 31, 2013 requesting routine maintenence services , wiper blades and to have a recall performed. The vehicles mileage was 63381 upon arrival and 63390 after our QC road tests were completed. These services were covered under her warranty. In addition, the client asked us to diagnose why her check engine light was on and the vehicle was running rough. We did so, performing a computerized short test that gives us a list of fault codes stored in the various computers onboard. Among the extensive lists of faults was a misfire code directly relating the the rough running condition. We replaced an iginition coil as indicated by the diagnostic test. Among the other faults displayed and documented on that day were the following TCU - for multiple reasons - microphone, blue tooth interface, disrupted communication with the airbag control module, in addition we have undervoltage faults, CAS fault for selector lever input being implausible (ignition key holder). Non of these other faults were complained about by the client but existed in memory on October 31. Because there were no complaints associated with these complaints we do not follow through with any further diagnosis or recommended repairs as they may be one time codes stored. Ms. [redacted] paid her bill for the ignition coil, declined recommendations to replace a leaking valve cover gasket and oil filter housing and took her vehicle. Ms. [redacted] returned to the dealer in November with complaints of the driver seat heater light flashes on and off, The SOS warning light comes on and says its inactive and and the start button must be depressed multiple times to start the car. We provided he a BMW loaner to use while her vehicle was being looked at. We found the seat heater mat (located under the leatherette seat cover) to need replacement, the TCU control unit to be intermittantly faulty (this is the communication computer and effects the SOS dial out function) and the key acceptor not holding the key position requiring the start button to be pushed multiple times. As previously stated , the TCU fault and the CAS fault existed on the vehicles first visit to us. The only new fault we saw was the JBE (seat heater mat) fault. We did not create these issues (as suggested by Ms. [redacted] in her complaint) They existed prior to her bring the vehicle to us for the first time as is indicated by the diag test printouts, all of which are available to be viewed. While we understand Ms. [redacted]s position that none of these items happened before she brought her vehicle to us, with our test documents, we can show definetively those faults already existed within her computers on her first visit. We did not perform any repairs that led to the failures of these components. We would be happy to show Ms. [redacted] these documents. We always look to maintaingood relationships with our clients and Ms. [redacted] is no exception. We will be happy to work with her on discounted pricing for the repairs needed should she bring her vehicle to us for repair. We cannot however, pay another repair facility to fix her vehicle. Thank you for the opportunity to respond to Ms. [redacted]'s concerns. If you need any further information please do not hesitate to contact me at the email provided.

Sent on: 12/6/2013 12:43:30 PM

I purchased a certified car from BMW Greenwich several months ago. Unfortunately after a month the adaptive headlight started malfunctioning. The front driver side wood trim came loose and the AC was not emitting cold air. I felt like I was sold a lemon car. I attempted to contact the sales person by phone and email to inform him about the issue to no avail. Not once he returned my phone calls or responded to my voice mail concerning the issue.
I never experienced suck lack of professionalism. This is the last time that I will ever purchase a vehicle from Greenwich BMW. I will contacting the BMW corporate office and express my concern about this issue.