Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
I have not been in contact with the General Manager. I will provide the original [redacted] which was given to me by the sales man to the dealership if necessary. In addition, I have pictures and statements from [redacted] where they specifically point out the damages prior to repairing the scratches (I will bring any original document). The vehicle was repaired, based on what I was told by an employee at BMW, at one of [redacted] repair shop.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: their written response to the Revdex.com does not reflect the verbal response they gave to me and which they would not put in writing. Normally, when a company receives a written complaint they will follow up with a written response. This company did not do that. They left me voice mails and continued to try to reach me by phone. I am not going to keep carrying this thing out. I have better things to do with my life than deal with this misrepresentation of how things are for this complex. However, When [redacted]l stated in their written response that my wife and I talked about whether or not I should move in (as she was ease dropping and listening to our conversation), it had nothing to do with the RR noise, at that time she had not yet disclosed that a train would only come by a "few times during the day". What we were discussing was the fact that my right hip needs replacement and I am trying to postpone that for as long as possible. What my wife was referring to and what [redacted]l overheard was whether or not I wanted to be on the second floor (19 steps). I have been under doctor's care and in PT for two years trying to prolong this surgury. I hope to put that off for two more years. Additionally, I believe that [redacted]l is probably a good person and probably does regret the fact that she midlead my wife and I when she stated "a train will only come by a few times during the day". she would have probably not said that at all if the management team would not try to hide that fact. (read the 25 complaints regarding railroad noise on line) Regarding the call from the manager, well, he didn't bother to put in the letter to the Revdex.com that it was on the third floor. After hearing my situation with my hip, do you really think that is an option?I have reconsidered the moving expences, and, as trying to come to a reasonable conclusion, even though I have already paid moving expences once, to get away from all this noise, would pay those myself if the complex would not hold back any of my deposits in the future. I guarantee, this appartmetn I live in is cleaner now than before I moved in...I have cleaned all of the mold out of the restroom and kitchen. [redacted]l became beligerant and hung up on me when I told her I would post videos of the trains going by, saying I was threatening her, well, if the complex doesn't have anything to hide, why would that be considered a threat. anyway, if they would agree to let me move to another side of the buidling on the first or second floor, I would sign a non disclosure agreemetn stating I would not post these videos on social media. Like I said, I believe [redacted]l is a good person who regrets telling me the train traffic was minimal. And, I am not a person who holds grudges or wants to get even--all I am praying for is a good night sleep. Hopefully, they will do the right thing.
Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. While the issue is not resolved, it is a move in the appropriate direction. This unreasonable distraction impedes me from being 100% at work and at home. I eagerly await the acceptable resolution.
Respectfully,
We understand Mr. [redacted] frustration with the situation and apologize for any inconvenience to him.
Unfortunately BMW and other automobile manufacturers...
have large
scale airbag recalls on their vehicles and are unable to supply the dealers with the needed airbag parts.
We are doing are best to get the parts as fast as we can, but it is
controlled by the manufacture’s ability to get them from their Takata
supplier. The only thing that I can
recommend at this time is for Mr. [redacted] to reach out to BMW NA’s Customer Relations
Department at 1.800.831.1117 to see if they can assist him with the matter.
We will work closely with our AutoNation Collision Center where Mr. [redacted] car is being repaired to get the airbag part as soon as we can.
Regards,
Randy J. [redacted]
General Manager
BMW of Houston North
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
I have not been in contact with the General Manager. I will provide the original [redacted] which was given to me by the sales man to the dealership if necessary. In addition, I have pictures and statements from [redacted] where they specifically point out the damages prior to repairing the scratches (I will bring any original document). The vehicle was repaired, based on what I was told by an employee at BMW, at one of [redacted] repair shop.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
The customer is being reimbursed $500 to address their concerns.
[redacted]
BMW of Houston North
Complaint: [redacted]
I am rejecting this response because: their written response to the Revdex.com does not reflect the verbal response they gave to me and which they would not put in writing. Normally, when a company receives a written complaint they will follow up with a written response. This company did not do that. They left me voice mails and continued to try to reach me by phone. I am not going to keep carrying this thing out. I have better things to do with my life than deal with this misrepresentation of how things are for this complex. However, When [redacted]l stated in their written response that my wife and I talked about whether or not I should move in (as she was ease dropping and listening to our conversation), it had nothing to do with the RR noise, at that time she had not yet disclosed that a train would only come by a "few times during the day". What we were discussing was the fact that my right hip needs replacement and I am trying to postpone that for as long as possible. What my wife was referring to and what [redacted]l overheard was whether or not I wanted to be on the second floor (19 steps). I have been under doctor's care and in PT for two years trying to prolong this surgury. I hope to put that off for two more years. Additionally, I believe that [redacted]l is probably a good person and probably does regret the fact that she midlead my wife and I when she stated "a train will only come by a few times during the day". she would have probably not said that at all if the management team would not try to hide that fact. (read the 25 complaints regarding railroad noise on line) Regarding the call from the manager, well, he didn't bother to put in the letter to the Revdex.com that it was on the third floor. After hearing my situation with my hip, do you really think that is an option?I have reconsidered the moving expences, and, as trying to come to a reasonable conclusion, even though I have already paid moving expences once, to get away from all this noise, would pay those myself if the complex would not hold back any of my deposits in the future. I guarantee, this appartmetn I live in is cleaner now than before I moved in...I have cleaned all of the mold out of the restroom and kitchen. [redacted]l became beligerant and hung up on me when I told her I would post videos of the trains going by, saying I was threatening her, well, if the complex doesn't have anything to hide, why would that be considered a threat. anyway, if they would agree to let me move to another side of the buidling on the first or second floor, I would sign a non disclosure agreemetn stating I would not post these videos on social media. Like I said, I believe [redacted]l is a good person who regrets telling me the train traffic was minimal. And, I am not a person who holds grudges or wants to get even--all I am praying for is a good night sleep. Hopefully, they will do the right thing.
Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. While the issue is not resolved, it is a move in the appropriate direction. This unreasonable distraction impedes me from being 100% at work and at home. I eagerly await the acceptable resolution.
Respectfully,
[redacted]
Resident Care Management Director
We understand Mr. [redacted] frustration with the situation and apologize for any inconvenience to him.
Unfortunately BMW and other automobile manufacturers...
have large
scale airbag recalls on their vehicles and are unable to supply the dealers with the needed airbag parts.
We are doing are best to get the parts as fast as we can, but it is
controlled by the manufacture’s ability to get them from their Takata
supplier. The only thing that I can
recommend at this time is for Mr. [redacted] to reach out to BMW NA’s Customer Relations
Department at 1.800.831.1117 to see if they can assist him with the matter.
We will work closely with our AutoNation Collision Center where Mr. [redacted] car is being repaired to get the airbag part as soon as we can.
Regards,
Randy J. [redacted]
General Manager
BMW of Houston North