We purchased a Tuff brand above ground pool from the Patio Pools location on east 22nd Stand we recently had a few problems with the hoses running to and from the poolWhen we contacted Patio Pools to see if they could fix these they said no - that they no longer carry that brand of pool (company went out of business) and they don't service above ground poolsWhen we purchased the pool they gave us the impression that they would back up their product but that was not the caseThey wouldn't even suggest or recommend anyone else to do this work but, fortunately for us, we contacted JDA Pool Care and they fixed the issues quickly and for a reasonable priceWe haven't put this in the form of a complaint since we don't want to deal with Patio Pools anymore nor would we recommend anyone else do so either
My pool is almost years old and is flawless, so their quality warrants the higher priceThe techs are always good, but recently I ran into a problem with patioMy underground wiring conduit they installed years ago disintegrated from water insideI called patio to have them do an estimate, was tools they don't do wiring repairs (even on the pool they built) but if I were to renovate my pool, they would THEN do the wiringI wasn't asking for free repairs, so that's shocking ( no pun here)
I asked for a recommended electrician to fix this, they had nothingWhy in the world would you not have someone to do these repairs? Don't want anything from them, ill hour an electrician, but if you are buying a pool and spa from them like I did, beware down the road
On Saturday, January 29, 2017, I visited BMW of Little Rock with intentions on buying a 4 or 5 series. Prior to the visit, I had emailed & spoken with a sales rep (Roy) about a car I had seen on the internet that I was very much interested in. The BMW I have was bought from them. I just wanted some much needed features that my car did not have. To make a long story short, I will begin by stating that I had looked at several cars between meetings I had on this day. I visited the dealership twice. When I was not there, Roy & I continued to communicate. There was one car in particular that I was interested in but there was not any information on the website on the car. By this time, I had to leave to go to my schedule 2:00 pm meeting. So, the sales rep. (Roy) had to inquire with the Used Car Manager (Eric M.) for the sales price. Roy called and told me that [redacted] stated the sales price for the car (528i) was $50,000 but he would reduce it by $5,000 (returning customer discount) to $45,000. I later discovered on Sunday morning the asking price for the car was $41,800. ($3,200 less) So after a LONG wait for the final numbers, the monthly note was NOT where I wanted it to be. So, I stated to them I had to think about it, review the numbers & I would get back with them on Monday, January 30th. So, over the weekend, I saw the SAME car posted on the internet at a lower cost ($41,800). Please do not think [redacted] was not pressuring me into signing the papers at the higher cost that night because he was over & over again. I personally feel as though I was being pressured to finalize the deal so that the excess monies would be pocketed. On Monday, I called him out on it, the Used Car Manage ([redacted]) & General Manager (Owen F.) stated that it was a system flaw that cause the problem. The GM ([redacted]) went as far to say, another general manager at another location change the price in the system on their car which happens to be this car. I felt as though I was being told lies after lies. How could someone from another dealership change your prices??? Then Owen states the lower price is being advertised incorrectly ($41,800) and would be changed on January 31, 2017 but it was change before noon on Monday. So, now they agreed to sale me the car that the lower cost ($41,800). I asked them, how I would know if this is the correct asking price? The GM then assures me that he is an honest man, church going and does not lie. For my troubles, I asked them to reduce the cost more since it is not much less than the "Kelly Blue Book" the car. He stated that the blue book was not accurate. The car is valued much higher. The GM decided after much talking he would only reduce it by $500 more dollars (now $41,300). He stated that was all he could do. Please remember I stated, I was told by Roy that the Used Car Manager-Eric M. was discounting the car because I was a returning and loyal customer. He was discounting the $50,000 to $45,000. But when I called them ([redacted] & [redacted]) out on their shady business antics, they refused to honor the $5,000 returning customer discount. So, much for good "CUSTOMER SERVICE" with the new management. Owen also stated he hated to lose my business but he was not going to reduce the car anymore. He was not going to reduce it anymore to keep my business. So, he pretty much told me to take my business elsewhere. He ended the call with "Thanks for calling". Have a good day! For the record, I did not call him, he called me.
I, then called back the dealership requesting the GM's supervisor. The New Car's Sales Man (can't remember his name) told me Owen did not have a boss. Owen F. was considered the boss. Then I ask the man who was Mark M.. He said he is the owner and that he was everyone's boss. I asked if he had a number where I could reach him. He told me no. So, I researched the internet and was able to reach David S.'s office on Wednesday, February 1, 2017. I did speak with the Director of Human Relations, Kelly K. After we had spoken about the whole incident, she assured me that she would speak with David S. and make sure I would get the deal I was told I would get. She agreed with me on everything & stated that I should get the extra $5,000 discount. She assured me that she would get back with me the next day (Thursday, February 2nd). Well, Thursday & Friday went by and no phone call from Mrs. K. On Saturday, I texted her from my phone and she responded. In so many words, she said there was nothing she could do. She reneged on everything she assured me would happen. I still have the text. So later that day, I did speak back with Owen F. and again, they would not honor the $5,000 discount for being a loyal and returning customer. He just lowered the interest rate from 1.9% to .99%. That was not enough for me.
This is poor business practice. I feel as though they lie about the pricing of their cars, etc...
We purchased a Tuff brand above ground pool from the Patio Pools location on east 22nd St. and we recently had a few problems with the hoses running to and from the pool. When we contacted Patio Pools to see if they could fix these they said no - that they no longer carry that brand of pool (company went out of business) and they don't service above ground pools. When we purchased the pool they gave us the impression that they would back up their product but that was not the case. They wouldn't even suggest or recommend anyone else to do this work but, fortunately for us, we contacted JDA Pool Care and they fixed the issues quickly and for a reasonable price. We haven't put this in the form of a complaint since we don't want to deal with Patio Pools anymore nor would we recommend anyone else do so either.
We purchased a Tuff brand above ground pool from the Patio Pools location on east 22nd Stand we recently had a few problems with the hoses running to and from the poolWhen we contacted Patio Pools to see if they could fix these they said no - that they no longer carry that brand of pool (company went out of business) and they don't service above ground poolsWhen we purchased the pool they gave us the impression that they would back up their product but that was not the caseThey wouldn't even suggest or recommend anyone else to do this work but, fortunately for us, we contacted JDA Pool Care and they fixed the issues quickly and for a reasonable priceWe haven't put this in the form of a complaint since we don't want to deal with Patio Pools anymore nor would we recommend anyone else do so either
My pool is almost years old and is flawless, so their quality warrants the higher priceThe techs are always good, but recently I ran into a problem with patioMy underground wiring conduit they installed years ago disintegrated from water insideI called patio to have them do an estimate, was tools they don't do wiring repairs (even on the pool they built) but if I were to renovate my pool, they would THEN do the wiringI wasn't asking for free repairs, so that's shocking ( no pun here)
I asked for a recommended electrician to fix this, they had nothingWhy in the world would you not have someone to do these repairs? Don't want anything from them, ill hour an electrician, but if you are buying a pool and spa from them like I did, beware down the road
On Saturday, January 29, 2017, I visited BMW of Little Rock with intentions on buying a 4 or 5 series. Prior to the visit, I had emailed & spoken with a sales rep (Roy) about a car I had seen on the internet that I was very much interested in. The BMW I have was bought from them. I just wanted some much needed features that my car did not have. To make a long story short, I will begin by stating that I had looked at several cars between meetings I had on this day. I visited the dealership twice. When I was not there, Roy & I continued to communicate. There was one car in particular that I was interested in but there was not any information on the website on the car. By this time, I had to leave to go to my schedule 2:00 pm meeting. So, the sales rep. (Roy) had to inquire with the Used Car Manager (Eric M.) for the sales price. Roy called and told me that [redacted] stated the sales price for the car (528i) was $50,000 but he would reduce it by $5,000 (returning customer discount) to $45,000. I later discovered on Sunday morning the asking price for the car was $41,800. ($3,200 less) So after a LONG wait for the final numbers, the monthly note was NOT where I wanted it to be. So, I stated to them I had to think about it, review the numbers & I would get back with them on Monday, January 30th. So, over the weekend, I saw the SAME car posted on the internet at a lower cost ($41,800). Please do not think [redacted] was not pressuring me into signing the papers at the higher cost that night because he was over & over again. I personally feel as though I was being pressured to finalize the deal so that the excess monies would be pocketed. On Monday, I called him out on it, the Used Car Manage ([redacted]) & General Manager (Owen F.) stated that it was a system flaw that cause the problem. The GM ([redacted]) went as far to say, another general manager at another location change the price in the system on their car which happens to be this car. I felt as though I was being told lies after lies. How could someone from another dealership change your prices??? Then Owen states the lower price is being advertised incorrectly ($41,800) and would be changed on January 31, 2017 but it was change before noon on Monday. So, now they agreed to sale me the car that the lower cost ($41,800). I asked them, how I would know if this is the correct asking price? The GM then assures me that he is an honest man, church going and does not lie. For my troubles, I asked them to reduce the cost more since it is not much less than the "Kelly Blue Book" the car. He stated that the blue book was not accurate. The car is valued much higher. The GM decided after much talking he would only reduce it by $500 more dollars (now $41,300). He stated that was all he could do. Please remember I stated, I was told by Roy that the Used Car Manager-Eric M. was discounting the car because I was a returning and loyal customer. He was discounting the $50,000 to $45,000. But when I called them ([redacted] & [redacted]) out on their shady business antics, they refused to honor the $5,000 returning customer discount. So, much for good "CUSTOMER SERVICE" with the new management. Owen also stated he hated to lose my business but he was not going to reduce the car anymore. He was not going to reduce it anymore to keep my business. So, he pretty much told me to take my business elsewhere. He ended the call with "Thanks for calling". Have a good day! For the record, I did not call him, he called me.
I, then called back the dealership requesting the GM's supervisor. The New Car's Sales Man (can't remember his name) told me Owen did not have a boss. Owen F. was considered the boss. Then I ask the man who was Mark M.. He said he is the owner and that he was everyone's boss. I asked if he had a number where I could reach him. He told me no. So, I researched the internet and was able to reach David S.'s office on Wednesday, February 1, 2017. I did speak with the Director of Human Relations, Kelly K. After we had spoken about the whole incident, she assured me that she would speak with David S. and make sure I would get the deal I was told I would get. She agreed with me on everything & stated that I should get the extra $5,000 discount. She assured me that she would get back with me the next day (Thursday, February 2nd). Well, Thursday & Friday went by and no phone call from Mrs. K. On Saturday, I texted her from my phone and she responded. In so many words, she said there was nothing she could do. She reneged on everything she assured me would happen. I still have the text. So later that day, I did speak back with Owen F. and again, they would not honor the $5,000 discount for being a loyal and returning customer. He just lowered the interest rate from 1.9% to .99%. That was not enough for me.
This is poor business practice. I feel as though they lie about the pricing of their cars, etc...
We purchased a Tuff brand above ground pool from the Patio Pools location on east 22nd St. and we recently had a few problems with the hoses running to and from the pool. When we contacted Patio Pools to see if they could fix these they said no - that they no longer carry that brand of pool (company went out of business) and they don't service above ground pools. When we purchased the pool they gave us the impression that they would back up their product but that was not the case. They wouldn't even suggest or recommend anyone else to do this work but, fortunately for us, we contacted JDA Pool Care and they fixed the issues quickly and for a reasonable price. We haven't put this in the form of a complaint since we don't want to deal with Patio Pools anymore nor would we recommend anyone else do so either.