BMW of Manhattan, Inc.

Review: inspection done on 03/**/15 everything was computer check and change / paid $880.16/ car should be bring in 6 months for the next inspection. ON 05/ **/15 MY CAR SHOWED SERVICE ENGINE SOON I BROUGHT THE CAR BACK THEY SAID ONLY BAttery charted has to be done / diagnosis took 3 days with some repair bill on 05/**/15 $847. 09/ I was also not fully worked I need car for my work I am MD TODAY 0N 05/**/15 CAR COMPLETLY STOPED ON VERY BUSSY INTERSECTION I WE GOT ALMOST KILLED. Today towing and car servise paid $353.84 and [redacted] taxi $ 45 . And horror on this intersection was mine. Please help me tomorrow my car will be tow back to BMW.Desired Settlement: REFUN BOTH SERVICES $1900 plus towing plus taxi/ $400 dollars and repair what was broken / first time my car went only for inspection / state inspection $for 37 dollars/ they added parts to make car perfect/

Consumer

Response:

At this time, I have not been contacted by BMW OF MANHATTAN INC regarding complaint ID [redacted].Sincerely,

Review: BMW of Manhattan has failed to revoke the invoice for excess wear and tear from BMW Financial Services. I should not be liable to pay any portion of the $816.56 that BMW Financial Services is requesting for the following reasons:

When I leased the vehicle, I was authorized to drive 36,000 miles. However, I only drove, 28,814 miles during the lease period. When I leased the vehicle on May *, 2011 a BMW representative employee of BMW of Manhattan advised me that the unused mileage will be credited back to me and applied towards any excess wear and tear assessed at the end of the lease term and also, towards the $350 disposition fee. Since BMW charges 25 cents for miles used over, and I have used significantly less miles, I should have been granted an appropriate credit. BMW Financial Services has failed to honor its representation and BMW of Manhattan has committed fraud, failing to honor its statements to me. Please make BMW correct the invoice to reflect $0.00 owed due to the mileage credit - for the 7,186 miles I did not use.

Thank you for your consideration.

Sincerely, [redacted]Desired Settlement: Desired outcome: BMW writes me a letter confirming waiver of the $816.56 bill, that I do not have to pay this bill. I should not have to pay this bill. If anything, BMW should have given me money at the end of my lease for all of the unused miles. Thank you for your help.

Business

Response:

Unfortunetly [redacted] is not entitled to a refund for unused mileage on his leased vehicle. BMW Financial Services does offer a low mileage refund under specific circumstances outlined below.

"BMW Financial Services is pleased to announce an enhancement to the customer Unused

Mileage Loyalty Program. The program is designed to reward customers who have not

used all of their contracted miles. The new process will not only be extended to those

customers that do not incur any excess wear and tear charges at lease-end, and purchase

a new BMW that is financed/leased through BMW Financial Services, but will now also provide a

credit on the customer’s new account in recognition of their continued loyalty."

Additionally the lease contract clearly states all excess wear & tear is the responsabilty of the leasee. If [redacted] were intitled to any mileage credit it would have been credited to his new BMW account.

Please feel free to contact me with any additional questions or concerns.

Review: I currently lease a vehicle from BMW of Manhattan. I am now on the third year of the lease, which will end coming up in September. Not once has the brake pads been changed since the origination of the lease. I have close to 38,000 miles on it. Last August, the first time I complained about a brake problem, [redacted] told me that it was fine. The second time, only a month later in September, the brake light went on to replace the brake pads. Of course when I attempted to make an appointment for a loaner, the representative told me the next possible date was "only" 3 weeks away. I complained and spoke to a "[redacted]" and eventually got an appointment with a loaner immediately. When I brought it in that time, [redacted] told me that there was a problem with the sensor and that the brake pads were only worn down about 70%, so naturally, instead of replacing the brake pads anyway, considering the fact that it is covered under the warranty and I had 35,000 miles on the car, he decides it would be best to wait. In addition, it took them over 4 days to fix my car, only to tell me that there wasn't actually a problem with the brake pads. They also didn't bother looking at the dashboard which said that there was a problem with the parking lamp. They claimed to have driven it on the street and even though the brake light was on AND I could feel a longer stopping distance and a squeaking noise that was never noticeable until then, they decided not to change it. Flash forward to now, the brake light is on, again, and they claim that the next loaner appointment is 3 weeks away, again. Instead of trying to remedy the problem and admitting his mistake, he doesn't even attempt to find me a loaner more quickly. He tells me to call the appointment line myself. The service here is terrible.Desired Settlement: I would like them to schedule me an appointment for a loaner more quickly then they have estimated, which is 3 weeks. I require my car for my livelihood and I would not have to deal with this problem if they had just replaced the brake pads originally. I complained several times about the brakes not being up to standard and they didn't do anything. Not only could I have gotten into an accident, but this car is a lease and they should be worrying more about the car conditions than I should.

Review: Brought vehicle in for repair on 11/**/14 for "Engine Malfunction" warning light. Paid diagnosing fee and BMW determined that Bank 2 Engine Valve was not functioning properly, but indicated that Bank 1 Engine Valve was functioning properly as well as the power and voltage output. Picked up vehicle after repair, which cost $816.00, on 11/**/14, and later on that day, the "Engine Malfunction" light re-appeared. Took vehicle back to BMW on 11/**/14, and was told that Bank 1 Engine Valve and Control Module was no longer functioning correctly - despite that this was checked on 11/**/14 and told that both were working fine. BMW tried to charge me $1,400 for repair, after I had already paid $816.00 when I picked up the car. I brought the car in to address the warning light initially and the light should to have returned hours after picking up the vehicle. It is strongly believed that this was intentional on BMW's part as a way to make more money through their negligence in diagnosing the vehicle's error message initially. After declining the repair cost and demanding my vehicle be fixed correctly, BMW refused. I picked up my car on 12/*/14 only to learn that BMW lost the key to my vehicle. After speaking to the [redacted], he offered to replace the key at MY EXPENSE, but stated that I would be charged wholesale price. I refused to pay as they were responsible for the safekeeping of my key. TO date, BMW has not replaced my key.Desired Settlement: I would like BMW to refund my money for repairs as they did not deliver services. Additionally, I would like for BMW to either return my car key and/or replace the key - at their expense since they lost it.

Consumer

Response:

At this time, I have not been contacted by BMW of Manhattan, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: We went to Mini of Manhattan today with every intention of buying a new Mini Cooper to replace my current one. In response to an email I received about a sales event, we made an appointment for 4:45pm. I got a call a couple of days ago to confirm the appointment. We arrived at that time, and we weren't greeted by anyone, which I thought was a bit weird, but I figured that they were busy and someone would get to us once free. We spent the next 15 minutes looking at the model we were interested in. No one came by. At 5pm, the lights flipped on and off. It seemed there was some little electrical surge. Nope, they continued to flip on and off and I realized that it was a signal that the dealership was closing. Flipping your lights on and off might be an OK way to close a dive bar at 3am, but, if you're operating an establishment where the cheapest thing on the menu is $20,000, maybe consider using some type of communication that gives the impression that you at least maybe think of your customers as human beings. At this point, we walked up to a table where a woman was sitting, looking at papers. Behind her were two other employees, also staring blankly at papers. And we stood there. And they stared at papers. And one by one, they would slyly glance up to see what we were doing, but while deftly avoiding any eye contact which would, of course, cause us all to spontaneously combust. And I said, loudly: "Well this is strange." The woman at the table looked up, and asked how she could help us. "We had an appointment for 4:45pm," I said. "We're closed now, the sale ended at 5" she said. "Well we've been waiting around for someone to talk to us for 15 minutes," I said. "Look, I can give you a free gift bag," she said. "I don't want a free gift bag," I said, "I want to buy a car." Exasperated by my incessant attempts to give them tens of thousands of dollars, she asked for my name. I gave her my name. She asked me to spell it. I then had to spell my first and last name, one letter at a time, while she wrote it on the back of one of the important papers at which she had previously been staring blankly. She then walked off. And we stood and waited. And she returned and sat down at the table. And I said, "You know what--never mind, we'll buy a car elsewhere," and walked out. As we were walking out, I heard one of the automatons behind the counter say to the woman: "Don't worry about it."Desired Settlement: Train your staff not to be rude to potential customers. It wouldn't be that hard and I can assure you you'd make more money that way.

Business

Response:

To whom it may concern:

On behalf of MINI of Manhattan we sincerely apologize for the unpleasant experience [redacted] had at our July sale event. Regardless of the time the external staff hired for the event should have worked to honor [redacted]'s appointment and we have addressed this issue with the company directly. As per our last correspondence we would be happy to work with [redacted] on the sale of a vehicle and ensured him that he would receive all the benefits of the sale event.

Our customers are extremely important to us and we are more than willing to make this right

Customer Relation Manager

Thank you [redacted]:

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I LEASED a 328 from BMW of Manhattan on or about June ** 2013. Previously (May 2013), I had told the client advisor [redacted] that this was my FIRST Time dealing with BMW. [redacted] on June ** stated that the Dealership was operating a promotion in the month of June giving a $500 credit towards payment of the monthly bill and that "we were lucky" as we qualified for this payment. I vividly remember this as my husband [redacted] who was present stated that we would only owe .22 . [redacted] agreed. When I received my bill it was for $500.22. My husband contacted [redacted] who stated that he "misspoke", "did not mean to mislead us" and that the "second floor of the dealership would not honor it". Calls to BMW's National 1800 number were fruitless as "[redacted]" a customer service rep said "BMW would not contact the dealership" to help settle the matter. A voice mail for [redacted], General Manager of the dealership, was ignored.Desired Settlement: I was misled by [redacted] who engaged in an improper selling practice. I want BMW of Manhattan to honor their committment to pay $500 as stated in their promotion (as [redacted] stated)

Consumer

Response:

At this time, I have not been contacted by BMW of Manhattan, Inc. regarding complaint ID [redacted] instead they have contacted my husband.

Sincerely,

Review: I gave my BMW 328i 2007 for a simple oil change plus quote on changing all four rotors and break pads. I declined the original quote for break pads and rotors for $1,600.00 since I had found the OEM parts for a much cheaper price and requested only the oil change. After receiving my vehicle back I have discovered that my wheel lock key is missing and compartment where it was located is open. The representative has not returned three of my phone calls or replied to any of my voicemails. I have called his supervisor and left hime a voicemail. He returned my phone call within a few hours and tried to assure me that none of their technicians use wheel lock key since they have a special device measuring thickness of rotors and wheel is not required to be taken off. However, the car has been washed and vacuumed inside and the fact stays the same: the wheel lock key is missing after I received my vehicle back.Desired Settlement: I would like to receive my wheel lock key back as soon as possible. If it is not returned then I would like a new set to be installed with a new copy.

Review: I AM SO ANGRY WITH BMMW MANHATTAN THEY LIED TO ME TELLING ME THAT MY PASSENGER FRONT AND PASSENGER REAR TIRE WAS DAMAGED AND BENT . I TOLD THEM GO AHEAD WITH THE REAR BECAUSE THEY TOLD ME THAT WAS THE WORST ONE, I AUTHORIZED THEM TO GO AHEAD WITH THE REAR $1127 I WAS TOLD WHEN I GOT THERE 1275. I THEN TOO THE TIRE TO A REPAIR SHOP FOR THEM TO CHECK IT AND NOTHING WAS WRONG WITH THE RIM ONLY TIRE WAS DAMAGED SO THEY WERE TRYING TO CHARGE ME FOR 2 RIMS AND 2 TIRES ONLY ITEMS THAT WAS NEEDED WAS 2 TIRES RIMS WERE OK BMW $2500 AND THEY WERE NOT RELEASING THE CAR UNTIL IT WAS FIXED I WAS TOLD BY THE ADVISOR AND [redacted] BECAUSE THE TIRE HAS TO BE BMW APPROVED WHICH I WAS BUY THE SAME TIRE FROM GOOD YEAR THE MANUFACTURE SO THEY TRYING TO TELL ME THEY MAKE GOOD YEAR TIRES I NEED MY MONEY BACK FOR THE RIM THAT I WAS CHARGED FOR THAT WAS NOT NEEDED AND THEY BROKE MY AIR VENT ACCUSING THE TOWING COMPANY BROKE IT AND I CAME WITH THE CAR I WAS OVER LOOKING EVERYTHING THAT WENT ON. SOMETHING HAS TO BE DONE ABOUT THIS MATTER THANKS YOUDesired Settlement: I NEED THE MONEY BACK FOR THE 1 RIM AND I NEED THE MONEY FOR THE CENTER VENT THAT THEY BROKE

Review: Complaint relates to end of lease practice. Dealer has always scheduled inspection for me. I have been a BMW customer since 1988 and with this dealer since 2005. I always bring the car in to my shop, fix everything, and have never been billed for any lease end damages as there have been none. This time I was informed the same process would occur yet I received a bill for $1, 742.00. Research from BMW Financial services revealed that indeed the dealer had scheduled a lease end inspection on February * for the inspector to come out to the dealer, as they had in the past . However, the dealer cancelled the inspection on May ** and sent the car to auction on May **, 2014. I was not informed of this change, was not given the opportunity to schedule my own inspection, and received a bill for reported damages. I spoke with my salesperson on multiple occasions and was informed the dealer had contacted BMW Financial Services. When I contacted BMW Financial services, they reported that there was no communication from my dealer about the reported damages. I left a message for the [redacted] of the dealer, [redacted], to call me in regards to this issue and my phone call was never returned. There was a concern voiced on one of my phone calls from BMW Financial Services that a possible scam was going on at the dealer to falsely charge their customers at the end of the lease. I have had to pay the amount to avoid a credit bureau report. As of this date, I have not received any phone calls from either my salesperson, [redacted], or the [redacted], leading me to question the validity of the damages allegedly sustained by my car. I have a receipt from my repair shop detailing all repairs to the car. Thank you for your assistance in this matter.Desired Settlement: 1. Refund of the charges billed me.

2. Revdex.com to investigate the practices of this dealership.

Business

Response:

After a complete review of [redacted]'s circumstances BMW of Manhattan will be reimbursing the charges levied by BMW Financial Services.

These charges were not levied by BMW of Manhattan however we will work with BMW FS to recover our monies and release the client of further fustration.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here

I will wait until payment has actually been issued to accept the business response. I was contacted this week by BMW of Manhattan and was informed that BMW Financial services reported to BMW of Manhattan that they had waived payment. I informed BMW of Manhattan this was not the case. BM of Manhattan then stated that BMW Financial services stated they would decrease the payment and they would pay half. I informed BMW of Manhattan that this too was incorrect as I had paid the full amount to avoid a negative credit report.

BMW stated that they will follow up to reimburse me what I paid. As there have been multiple erroneous communications regrading this matter, I will accept the business' response once I am reimbursed in full.

Thank you,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I recently leased a new BMW 328i M Sport line one month ago (MRSP 53,000). The sales associate had made explicit indications that I would be afforded certain services and packages. I was told that my vehicle would have the Concierge Service inluded for the duration of the three year lease period included as part of the purchase agreement. This was a point that was extremely important to me, because it was a decision point between the BMW and a competitor, that ultimately lead to me leasing the BMW. When confronted about setting it up in my vehicle upon possession, the agent seemed dismissive, and told me to do it "at a later date". This seemed problematic, but I felt that I was capable of doing it on my own at a different time. I later went on to utilize and set up the service, and was told that I was not enrolled in the service, and that I must pay extra. I then notified the dealership, several times over the course of two weeks, without resolution, or so much as a returned phone call. The service has not been fitted to my vehicle, nor have they made any attempts to resolve the issue. Secondly, I was told that I would have Sirius Satellite radio for the duration of the lease period. As it so happens, I was only given a 1 month trial, that has subsequently expired. Finally, I was told that my vehicle would be fitted with a premium sound system. My vehcile has not been fitted with this system, and has a basic system installed.Desired Settlement: The actions of the corporate dealer, and the subsequent handling of customer complaints, and failed resolution, has led to me to question the purchase of my vehicle. This is a brand that prides itself on luxury vehicles, with a superior standard of service. This dealership (a corporate dealership), has failed to exemplify such ideals. They misrepresented themselves, their brand, and gave false information in order to secure a contractual lease agreement. Furthermore, they failed to acknowledge and rectify such misconduct. The services offered me were key decision points that ultimately led me to choose this vehicle as opposed to competitor brands (Mercedes, Infinity), that did not provide these services. This was effectively communicated by myself to the agent, and he was well aware of my requests. I in essence have received a different vehicle from which I was promised. Unfortunately, I am under a long term contractual agreement with this company. I would like a refund of my deposit (5,000 USD), termination of the contractual lease, and refund of the one month payment of 480.44 USD I have already paid. Realizing that my ultimate possession of the vehicle has resulted in a rapid depreciation of the cars value, if this is not agreeble to the dealership, I would like a full refund of the 5,000 USD deposit placed on the vehicle. In addition to the deposit refund, if subsequent contract termination is not possible, continued contractual leasing would be agreeable if the services promised are restored to the vehicle.

Consumer

Response:

At this time, I have not been contacted by BMW of Manhattan, Inc. regarding complaint ID [redacted].

Sincerely,