BMW of Oyster Bay

BMW of Oyster Bay has one of, if not THE WORST customer service I have ever experienced in my lifetime. Furthermore, they are degenerate liars as well. I will break down my review into three sections: Purchase, Customer Service, Detailed Conclusion.

Purchase: So, I decided to come to this dealership because it was the closest to my area of living. I dealt with a nice guy named David at the time (Who quit, and now I understand why.) He was very professional and polite. Unfortunately, he lacked the knowledge. Listen, its a BMW - The car pretty much sells itself, but read up on your material for every model so when someone like an experienced buyer comes in, you don't try and bs him or her. Finally, I bought the car and he gave me a gift bag with a mug, a hat, and some other cool stuff. That was a great gesture, but a short lived one. After David disappeared, it was almost impossible to ask anyone at this dealership anything without having an attitude. AVOID BMW OF OYSTER BAY.

Customer Service: I have dealt with only one nice young fellow recently - Akeem. He always smiled and tried his best to the make the best of any issue. Also, he seemed somewhat proficient in returning my calls and making sure anything I pointed out was fixed. Anthony S[redacted] is a different story. He is a terrible customer service advsior because he lacks the main ingredient in his job - CUSTOMER SERVICE. He had an attitude on him like no other, and he played dumb every time I strictly mentioned to him and made him write down. At the time, the car wasn't even fixed and left the dealership with numerous amounts of marks and scratches. Sanjeev N[redacted] was somewhat fair at his job. He definitely made sure everything I mentioned was addressed BUT DIDN'T FOLLOW THROUGH WITH THE MAJOR CONCERNS. Car was brought in at 8A.M. and the car didnt get back to me until 3 days later. Noel explained to me that I would have the car back in a hour to Saturday to no calls being returned. Michelle (Secretary) is generally nice unless she has a bad day, but that could be forgiven. She stated that N[redacted] wasn't in on the next day, and the mechanic didn't even show up to work on my car. This is POOR SERVICE. Noel Stated "Front Brakes were changed." Result: Front brakes were cleaned and not changed. Also, they charged me $10 bucks to fail my brand new car with the tires they recommended me. Just to make me more disappointed in this dealership, they expressed there were 2 minor bubbles on 2 of my tires. I took it BMW of Bayside and BMW in Jersey to address the issues that they chalked. They stated "These are not minor bubbles, and the tires are in perfect condition." I also took it to 2 other shops with written statements stating tires were in perfect condition. Inspection was passed. Nice try BMW of Oyster Bay. The only thing they did follow through with was change my wipers. I still don't think they even changed my oil even though they stated they did. Lastly, Bob the Service Manager never returns any calls, and is very inexperienced at his job. If you can't do the job you are asked to carry out, QUIT.

Conclusion: I will keep this very detailed and short. The Purchase was a decent experience. The Customer Service and Service department is TERRIBLE. They lack professionalism and mannerism. They tell you one thing to make you think they are on your side, and do the exact opposite. Listen, I really can't make this up . This is all a true story and if you look at the reviews on this site, you will mainly see 1 STAR reviews for a reason. Yeah, I am sure BMW of Oyster Bay will apologize to me on here for the bad experience and try to make it up to me. In reality, the next time I go in there - they will do the same stuff all over again. They only try to be professional online, because the Internet has a big impact in today's world of business, corporations, and small shops as well. This is a 1/5 Star dealership at best. STAY AWAY FROM THIS DEALERSHIP. THIS IS A TERRIBLE DEALERSHIP. YOU COULDN'T MAKE THIS STUFF UP, SERIOUSLY. BMW OF OYSTER BAY PLEASE DON'T EVEN COMMENT ON THIS BAD REVIEW, BECAUSE EVERYONE WHO KNOWS THAT THEY GOT STIFFED AND ABUSED HERE WON'T BELIEVE A [redacted] THING YOU GUYS SAY.

I was referred by a friend to go to BMW of Oyster Bay, it was out of my way considering I live in the Bronx but I said hey why not. I already knew what car I wanted and how I wanted it now it was time to just purchase it. My experience went all downhill when I had a sales representative by the name of Johnathan T[redacted] help me. He seemed pushy at first but I figured to brush it off because I knew exactly what I wanted. Big mistake on my part. This guy is the true definition of complete arrogant sales representative. I went in on Oct.26th and he told me that my car would be in on no later than November [redacted]. When we placed the order on October [redacted] because it needed to be shipped from the Port. I asked JT for the vin number so that I could track it myself, sounds good right? No. he gave me the wrong tracking number to a car that wasn't even mine. Now I'm getting upset, every time I would call the office he's always not available and doesn't return any voicemails . Upset because now my car was supposed to be in on Nov [redacted] and I have no idea where it's at. Finally I get in touch with JT and here's the kicker he states that his grandmother is in the hospital and that he is there with her because she is terribly ill. That's all fine if it were TRUE! He lied because I had my wife and ask for him and low and behold he was in the office. That's miraculous how he could be in two places at the same exact time! I mean a true Houdini! So now I just show up and speak with him in person. JT states that he just hung up with the Manager of the Port and tells me "your car is on the truck and will arrive today or tomorrow, so I say ok, and again the liar strikes again, a truck had arrived but my car wasn't on it! My car was still at the port because it was missing a part that needed to be shipped from Germany. Now I am at the point where I drive back to Oyster Bay and wanted a full refund of my deposit. It's not like I left a $500 dollar deposit I left a $40,000 down payment. Being angry because JT is now a pathological liar and is jerking me around at this point and he isn't even at the office for me to get my deposit back! Front desk doesn't even know if he will be coming in. What kind of business doesn't know if their employees are coming in? What kind of business are they running over there? So angry and annoyed the manager Mike E[redacted] and a sweet woman Paula begin to assure me everything will all work out. I have never met a woman so knowledgable and assuring, she made me give BMW of Oyster Bay another chance. I did not want to ever do business or speak with such an evil, disrespectful liar of a sales representative JT. Paula was heaven sent. She was responsible respectable and honest. She never told me anything that wasn't true. Paula was the only reason I didn't get my deposit back and go elsewhere. She never gave me false dates or told me what I wanted to hear. The icing on the cake was I even told JT that Paula had sold a 750i BMW to my friend but she was gone for the day and he assured me he would tell her, I'm sure you can guess how that went, he never told her and wanted to keep the sale for himself. This guy JT is some character. I would never recommend him to anyone. For someone to lie on their grandmother is just sick. But ultimately after all the headache and stress Paula came to the rescue. If you go to Oyster Bay and you see that Paula is busy trust me, wait for her, it will definitely be worth the wait. I finally received my car about a month later with missing items that were promised to be on the vehicle.

After writing this review, I started receiving numerous phone calls from the dealer and Jonathans cell phone which I finally answered. He proceeded to curse me out and act very irate asking me why would I leave a review like that? I then stated to him not to call my phone anymore and he continued to act Irate. Before hanging up the phone on me, he stated that he had sold me a damaged car!!!! I recorded the whole conversation because I know that the dealership would not believe that one of their employees would ever call a customer and harass them like that!

Review: I purchased a pre-owned BMW 328i vehicle from BMW Oyster Bay in late 2011. At the time of the purchase, BMW Oyster Bay's sales personnel sold me a 5-year tire insurance contract, which states that I can cancel it at any time and get pro-rata refund of the purchase price of the tire insurance contract.

In October 2013, I sold my vehicle and contacted [redacted] at BMW Oyster Bay for the partial refund of the tire insurance contract purchase price. I provided him with all the requested contract and vehicle information in order to cancel the contracts. I was informed by the insurance company that the cancellation was processed on November **, 2013 and I would need to contact BMW Oyster Bay directly for the refund check.

I have followed up with [redacted] numerous times for refund status. After many attempts, I got an email from [redacted] on March **, 2014 stating that the refund check will be sent to my home in a week from the corporate office.

However, I have not received the refund the check as of today, August [redacted], 2014. During the past five months, I have been patiently contacting [redacted] to request for a status update numerous times, but he never called me back once. I left numerous voice mails to him through [redacted] (BMW Oyster Bay [redacted]) but that still did not help at all.

I finally got hold of him once in July 2014 on the phone and he promised to check the status and call me back at the same day. However, he has not called me back since then. I then called BMW Oyster Bay office three times and left messages. However, I still have not received my check nor got one phone call from [redacted] since July.

As a current BMW customer, I used to have great experience with BMW Oyster Bay sales and service personnel. I fee very frustrated on the unprofessional behavior of [redacted] and would demand my refund back from the cancellation of the tire insurance contract. It has been five months since [redacted] told me in email that the check was on the way and there has been no communication from [redacted] in any form despite of my polite attempt to request status update through emails and voicemails.Desired Settlement: I would like to receive my entitled refund as soon as possible according to the terms of the contract.

Business

Response:

BMW Of Oyster Bay Issued a check to BMW Financial services. We had requested proof of payoff from the customer in order to send the check directly to the customer. Since we did not gather that information the check was then forwarded to BMW financial services. We can provide you with a copy of the check that was sent over on 2/**/2014 . Please contact ###-###-#### if you require any further information.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I never received the check. When I received the requests for additional doc from [redacted] at BMW Oyster Bay. I provided all the documents and he confirmed by emails that it's all set and I would receive the check in my email. Please contact me to explain why there was no one can explain this situation to me in the last 5 months when I called and resend me the check.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I have been trying to obtain a refund due me since 3/**/2012 as the result of canceling tire coverage through Safeguard. The policy was cancelled on 3/**/2012 and Safeguard sent the necessary paperwork to BMW of Oyster Bay. I have been trying to obtain the prorated dollar amount of $931.09 however even after numerous telephone calls and emails I have still not received the check. I was told by [redacted] in [redacted] that the paperwork was approved and sent to the corporate offices but that was over 5 weeks ago. ( [redacted])

I am only requesting that they reimburse me the funds due to me. I also verified that they did not in fact apply the funds towards the lien on the vehicle.Desired Settlement: That the company reimburse me the funds owed to me.

Review: I leased a new vehicle on 6/**/13. Shortly after at about 800+ miles the computer system kept shutting off and restarting (Radio, bluetooth, etc). I dropped it off at the dealer who told me after assessing it the CIC computer system needs to be fixed, its on back order and I'm not the only one; yet my service advisor [redacted] said shes never seen this before on such a new car. I run into my salesperson [redacted] while dropping the car off, I tell him what happened and his response was " Well I don't build them I just sell them" Nice response yet typical of a car salesman. When I picked it up I spoke with the [redacted] who said this is the first he's heard of it! I was told they don't have a fix for the car also from the [redacted] and this is an unusual situation and I just have to sit back and wait until BMW North America tells them how to address it! I try calling the next day when [redacted] tells me well there's a bulletin via BMW so they're working on it and there should be a resolution sooner than later. Days go by nothing. I call [redacted] again and what a surprise he does not take my calls or my emails. I call again and said I would hold on until he comes to the phone. He tells me the same lies: bulletin via BMW, its nationwide and I should complain to corporate as they are the ones with the resolution. To this day no responses to emails and no updates whatsoever. I also called various dealers and one out of state. Not one of them know anything about this issue! So I've been lied to as this is just an issue with my car and my car only and I have to drive a brand new car that's defective until I shop another service dept to fix it. The most disgraceful dealership I've ever stepped foot in! I've had better customer service with my cell phone carrier!Desired Settlement: Money back, a new car or out of my lease.

Review: I have purchased a 2012 BMW X5 from BMW of Oyster BayI. I took my car to the dealership for service October *, 2015. I was offered an extended warranty by one of their representative upon which I accepted and the contract was signed. I was rescheduled for work to be done October **,2015 and was denied service. I have made several telephone contacts to the dealership to resolve the matter which have been unsuccessful.

Sincerely, [redacted]Desired Settlement: I would like for the warranty contract to be honored.

Consumer

Response:

IAt this time, I have not been contacted by BMW of Oyster Bay regarding complaint ID [redacted].Sincerely,[redacted]

Review: In February of 2014, I purchased a 2011 X3 from BMW of Oyster Bay. It was agreed that the vehicle would be delivered to me with a service known as BMW Assist [BMW's equivalent of [redacted]. I would not have purchased the car without this service [driving directions and emergency assistance] and so informed the [redacted]. When I picked up the car, the salesperson told me he would input the needed information into the computer and I would be connected right away to the BMW Assist program. After a few days and no connection to the program, I stopped back at the dealership and asked the salesperson about this; he told me he was having problems getting it connected, that he was looking into it, and would call me. Needless to say, I never received a call and started making regular stops back at the dealership with similar responses. Eventually, I spoke with a fellow in the service department who I was told knew all about the issue. He advised that BMW Assist could not be connected to my car [BMW cannot communicate with a BMW?]. I then spoke with the [redacted] I dealt with in purchasing the car. After several more conversations and repeated visits to the dealership, he informed me that he could get an Onstar mirror adapted to the BMW and would have it and install it for me within a months time. When I returned a month later, that [redacted] was no longer with the dealership, allegedly because of health reasons, and no one knew anything about the Onstar mirror. I was then referred to the [redacted] who offered me a personal assistant program. I did not know what that was but he assured me that it would resolve the issue. When I returned a week later, I was asked for my information so the program could be set up for me [the dealership already had my information from purchasing the car]. I gave the people my information anyway once again. When I returned a week later, I was told by the [redacted] that he had made application for the program for me and it would be no longer than another day or so and everything would be in place. I was also told that I would be called as soon as the program was set up. It is now three weeks since that advice was received and no communication of any kind has been received by me from this dealer. And, I still do not have the service the dealer agreed to provide.

Incidentally, my daughter just informed me how angry she is with this dealership when it tried to sell her some very expensive, unnecessary parts for her X5 when she went to this dealer for an oil change and inspection. Furthermore, and coincidentally, I recall a fellow at the next door service station telling me how surprised he is to get as much BMW business at his service station as he does when this dealership is right next door. I was at the service station getting an insurance inspection a day or so after I picked up my car.Desired Settlement: At this point, the dealership should do the right thing and replace my car.

Consumer

Response:

I have just been contacted directly by BMW of Oyster Bay in response to a request from BMW USA; however my complaint has NOT been resolved because we have not had the chance to have a conversation.

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: A website states: “BMW has always been known for high quality and great interiors”, well things have changed everyone. Growing up my family taught me to have integrity, be honest, to work hard, get an education, have empathy towards others and do the right thing. BMW of Oyster Bay should teach this dealership all of those attributes. My daughter and I financed a 2006 BMW from BMW of Oyster Bay on September **, 2014. I was advised the finance manager would get back to me regarding incorporating a warranty into our monthly payments. Not only did I never receive a call back, but within the first week, the car smelled like mildew had a rough idle, and the car was shaking poorly when you started the car. I called BMW who on 9/**/14 looked at it, kept it overnight refitted steering coupler panel as well as cleaned out the AC/Heating vents. Returned to me with rough idle. Not even a month later, as I am driving to work my car dies on a busy service road. The car is sticking out and can be hit, I call BMW frantic and speak to service manager Rob C[redacted] and they advise me to call my Triple A to tow it to their shop-I live in Suffolk and they are in Nassau. I advise them to pick it up as this should not be happening to this car when I didn’t even have it for a month. They pick it up and replace the Water Pump and see the belt tensioner is defective. I call them again in November as the car is still bucking which I have told them from the start and have to replace six ignition coil and six spark plugs. Then the following month, I find out the car has a massive oil leak and is all over the engine due to multiple oil leaks found. Then a few months later, the car stops running and I call the service manager and he doesn’t return my calls. I called again, no return calls. I now have to take time off from work to get the car towed and they replace the battery and alternator, guess what? The car doesn’t start again and it is towed again to another shop that tests the new alternator and new battery and says it’s not the battery or alternator which I paid close to $1,000 for, but it is electrical. There is a electrical drainage. I call BMW and no return calls. I now have to borrow other people’s car to get to work and school, when I can’t, I miss work and school hours, have no other way to get around and they don’t return my calls. I have to now take it to another shop and they advise me it needs harnesses and there is drainage. I pay another $1, ooo only to have it die again as it is clearly electrical and there is drainage somewhere. In the 8-9 months I have had the car; I have driven it maybe a little more than half that time and still am paying my monthly payments for a defective car. By now I call BMW who has sold me a lemon and am told by a Dawn P[redacted] (obviously Rob C[redacted] decided not to do the right thing and call me back, but had this ridiculous, service advisor take over his role) she calls me and tells me it is the battery. Boy BMW, not only did you sell me a lemon, mistreat a paying customer (which pays your salary) you have this pompous person try to tell me it’s the battery and clearly I just had it changed and tested, but you never mention the ignition switch where my key keeps popping out-which is also an electrical component. I had to ask for a loaner a couple of times since I did not have a car and once again was missing work. Dawn P[redacted] calls me on a Friday afternoon after a person by the name of Michele tells me I “would have to pick up the loaner because they do not drop loaners off”. Really BMW?? You want me to walk from Suffolk to Nassau to pick up a loaner when my car is back in your shop for the zillionth time due to you selling me a lemon and you want me, who doesn’t have a ride or car, to come down there and pick up the loaner when your message while you are on hold states “for your inconvenience we will gladly pick you up from your home or office and drop you off and give you a loaner”. Wow. Dawn calls me back with some sob story that they don’t have enough manpower to do this so maybe I can pick it up on Saturday which again I cannot get there and now have to go another weekend without a car. She then says that they will drop off the loaner on Monday at my job as “she sympathizes with me and I trying to help”. Help???? She then tells me “well you knew the car had high mileage on it when you bought it” WHAT??? Did I just hear admittance of guilt that it is because of the high mileage it has all these problems? I told her “How dare you ask me that, why would BMW put a car with high mileage in the show room to sell to the public if this is what they are contributing to being the reason for its mechanical issues”?? Face the reality, you sold me a car that had electrical issues and other problems from the start and don’t want to admit that you sold a decent hard working individual a lemon. Not only do you not have a ‘Stellar” reputation any longer, everyone where I work (top notch organization that has over 20,000 employees and has a repore with Rallye BMW, who I should have gone to but in good faith went to BMW Oyster Bay) knows about what has happened to me and the car and how we have been treated and plan on going to Rallye-word of mouth spreads, it is one of the best social medias that exists. Latest flash, Dawn calls me (we supposedly keep missing each other’s calls-she is in a meeting or not there for the day and then miraculously leaves me a voice message last night-thought you were off) That it may be the JBE component but since they put in the ten hours of labor (really?) that I would have to pay for the part per Rob C[redacted]. Are you kidding me?? It may be the part?? You want me to pay for something that was caused by you selling me a lemon and all the stress and hours that I have missed and inconvenienced my job, my education, the stress of not knowing how I was going to get anywhere, the physical and emotional stress and hours and days of not having a car?? Bottom line BMW, YOU CAN’T FIND THE DRAINAGE AND ARE TRYING TO GET SOME MONEY BACK. I am sure the department of transportation will be delighted with this. I hope they investigate you to the fullest and see how unethical and disgusting you truly are.Desired Settlement: BMW replace the car with a much better car that actually works (not the bad one your sales offered to me stating that I would not be interested in at and they would try to keep the payments close to what I pay now since in their eyes I do not pay much-which I actually do pay quite a bit monthly and don't even get to use it and all along have full coverage )and will be checked by my mechanic as well as taking accountability for selling a lemon with so many problems and returning the $2,000 that I had to laid out since you didn't return my calls when I first started calling you about this particular issue, due to what was mechanical and electrical problems all along that you knew about when you sold it, as well as apologizing for the emotional stress and lost hours at work and making sure this is done quickly as I have one evening summer class (besides getting to work) to take to obtain my degree and God help BMW if they prevent me from taking this class due to their lemon vehicle and if I lose my job due to no transportation, they will compensate for their mistakes as well as the health issues this stress has caused me.

Review: I purchased an X5 from on July **, 2013 from this dealership. Together with the car, I signed up with a "complete care" service recommended by the dealer, and was told I could cancel it within two months for full-refund. The service contract costs $895 + tax. I did some homework afterward and found out the service was not what I imagined initially, so I decided to cancel it. In early August, I went to the dealer again and met with my sales person ([redacted]) and their [redacted]. I told them very clearly that I'd like to cancel the service. They told me that everything was taken care of and I would receive a refund to my BMW account in one month. I believed in them. But to my surprise when I checked my BMW account in November, 2013, there was no refund at all.

I contacted the dealer again. They said the [redacted] forgot to send in the cancellation documents and apologized for the delay. They said this time the cancellation was done. I received both voice message and email from the dealer confirming that the cancellation was done and I just need to be patient to receive the refund. This was in late Dec., 2013.

Now it is March, 2014 and I still haven’t seen any refund. The new story from them is that the refund will show up when I pay off the balance. It is another lie since I can choose a pay-off quotation, which does not show this refund at all. I send them all the evidence that no refund has been issued, but they stopped to respond to me. I’m really sick of all these lies.

It seems other people buyding cars from this dealership have similar experience with me when I did an internet search.Desired Settlement: I'd like to receive a full refund-check. No more "refund to your BMW account in a month".

Consumer

Response:

At this time, I have not been contacted by BMW of Oyster Bay regarding complaint ID [redacted].

Sincerely,

Review: purchased a contract on my leased car. contract was to cover tires and rims for any damage that happend during lease. paid over $1600 for a 3 year contract. returned car at lease end and contract still had 9 months on it. asked for a partial refund since contract was only used for 27 months. was first told I would be getting partial refund but it would take a few weeks. it took almost 2 months and than I was told that I would not get a refund. they claimed that since I had 3 claims during that period I had used up all the premium. nowhere on the contract does it state that fact. I have proof that the cost for the 3 repairs was only approx $900. I have all emails from the dealership regarding this case. I figured out I am owed about $200 or more.. the dealership just said to me go screw myself an attitude that does not belong in a BMW dealershipDesired Settlement: refund for about $200 or more based on what was used against what was paid.

Consumer

Response:

At this time, I have not been contacted by BMW of Oyster Bay regarding complaint ID [redacted].

Sincerely,

Review: I bought a used 2010 BMW 650i from this dealership. I dealt with [redacted] and [redacted]. I gave them a personal check to pay for the car. They called me to pick up the car next day. I went to the dealership from NJ driving 1 hour to the dealership again only to discover that they deposit the check after hours and it will take them 2-3 more days to process the check. They asked me if I could pay for the car using credit card and they will refund me the check money. I did pay for the car using my credit card and took the car on the same day. Later they denied to refund me the check money or credit card money. They DOUBLE CHARGED ME FOR THE CAR. They are just avoiding my calls and giving me a runaround till this day (2 weeks after the purchase). This is pure stealing. I am going to sue them. The price of the car was $52,500 including all taxes and registration fees and I have pad $97,500 for the car and they have not issued me a refund till this day.Desired Settlement: I want to sue them for missing out credit opportunities and stealing from me. I want my money back plus damages.

Consumer

Response:

At this time, I have not been contacted by BMW of Oyster Bay regarding complaint ID [redacted].

I have tried contacting multiple times but they are just avoiding my phone calls. I have emailed them a couple of times as well but it seems like they just don't care.

Sincerely,