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BMW of Peoria

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BMW of Peoria Reviews (5)

Initial Business Response /* (1000, 5, 2015/10/07) */
Dear Revdex.com,
We appreciate the opportunity to respond to this complaint. Unfortunately, Mr. [redacted] purchased this unit "AS IS".
A California Notary Public [redacted] witnessed signatures on paperwork involving this purchase that also...

included multiple documents explaining what an "AS IS" purchase entailed and any risks involved with said purchase. The client also initialed the "Used Vehicle, Vehicle Sold "As Is" section that clearly states:
"Buyer is not relying upon any representations of the sellers employees, agents, servants, officers, or directors regarding the vehicle's current condition or how the vehicle will perform or if the vehicle has been safety checked or inspected except for those representations noted on new and used vehicle disclosure signed separately by buyer (this form has no representations and was also signed by the client)".
These documents are available if requested and Mr. [redacted] should have all his copies from the transaction.
We always encourage out of state purchasers or anyone who has not physically seen the vehicle they are buying to have the vehicle inspected before purchase and delivery by an independent source.
In regards to California inspections, we are an Illinois dealer and it is not our responsibility to ensure a vehicle passes another states guidelines. This unit is a 1996 with 196,230 miles, and it should be expected that some repairs might be needed in order to satisfy any required state inspections.
We stand by the definition of an "AS IS" purchase in this matter.
Sincerely,
BMW of Peoria

Revdex.com,We have reached out to Mr. [redacted] to discuss any issues he is having with the delivery of his vehicle. The damage in question was noted by the transport company during pick up. It was under the front spoiler scuff plate located underneath the vehicle and unseen by us. The driver stated it was...

light scratches that could be buffed out. We took his word as such and believe this was related to the transport company and to Mr. [redacted]. The light scratches were noted on the bill of lading and the vehicle was loaded by the carrier driver with no other contact from any party. We have asked for an estimate at this point to try to resolve the repair cost. We are unaware of the other issues he had stated in his complaint, so requested that he provide us more details. It was learned that the delivery coordinator failed to send a 30 day "Drive Away" permit that Mr. [redacted] had paid for. He immediately produced the permit and has sent to the customer. It should be his possession or arriving soon. Sincerely,BMW of Peoria

We have reviewed the new information as well as the email correspondence in regards to this complaint. Normally the customer would bring the vehicle back to the dealership and we would cover the repairs needed to the light scratches as described by the transport company. We understand that this is very difficult due to the distance involved. Within reason, our second option would be to have the customer repair the vehicle at another shop of their choosing. This repair normally would be handled internally at our BMW Body Shop for around $250-$300. The dealership is willing to forward $400 in order to resolve the matter.Sincerely,BMW of Peoria

I have reviewed the response made by BMW of Peoria in reference to complaint ID [redacted] Although the offer made by Jon [redacted] (General Manager of BMW of Peoria) is unfairly low, it is clear at this point that they will do no better. As such, I am forced to accept their offer of $400 restitution for the undisclosed damage to the vehicle.

Dispute Resolution Department RE: [redacted]. [redacted]   We repaired the customer’s vehicle in October of 2016 after she hit a deer. Once finished, we delivered the vehicle to the customer and did not hear from her for 8 months. She then called about the connector problem that had caused the engine...

light to come on. As a one time goodwill gesture, we agreed to pay for the repairs to that area. To repair the problem, the repair facility in Ohio had to remove and then reattach the bumper cover. At that time, as the customer states, the bumper was damaged by said repair shop. Due to both their action and the time between the original repair, it is impossible to determine who may have caused the unsatisfactory work. The liability shifted from our facility to those who last removed and repaired the bumper cover. We recommend that the customer contact that service center for any restitution.

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