BMW of Reading

January 27, 2016Dear [redacted] ***,:Thank you for informing us of [redacted] 's concerns [redacted] purchased the vehicle with an individual named [redacted] I am enclosing a copy of the repair order showing the repairs made to state inspect the BMW prior to their purchase.At the time this work was done (9/10/15) there were no engine lights onAlso, the tires were legal at 6/and 5/The oil filter housing leaked and was replaced The valve cover gasket leaked and that was also replacedWe performed a coolant flush and replaced the wiper bladesWe offered them an extended warranty at the time of purchase but they declinedThe vehicle was years old and had 86,miles on it when they bought itAt this time we do not owe them any additional repairsIf I can be of further assistance, I can be reached at [redacted] , ext [redacted] or email, [redacted] @masano.comSincerely, John MPresident

In response to [redacted] stating that he has contacted BMW of North America about his combox deactivation, I would like to obtain the number and name of the individual that he spoke with I have called BMWNA on my side and they are stating that everything has been done and there is nothing else I need to do to get him his gift card I would like to call the representative he spoke with and understand what they are seeing on their end and provide any information needed to get the customer his gift cardThanks, Kevin P***General Manager

Dear Revdex.com, I am sending you this letter in regards to complaint [redacted] Despite many contradictions Victoria Solomon has made, I stand with my service departments PA inspection and safety check on this vehicleWe did spent over $to upgrade the vehicle and pass state inspection standardsWe have our attached repair order with a complete breakdown and prices of the services performed on this vehicle.Sincerely, Phil FGSM

On 7/10/17, I was told there were two steps to receiving a gift cardHaving my information forwarded. This was doneGoing to the dealership for the deactivationThey had trouble finding that I had been to the dealership to get the deactivation completed. Even though I had a waiver signed by myself and the dealership representative.After a few more calls on my part the card arrived on July 28, 2017. So this complaint can be closed. Never got a call back on voice messages I left for dealership personnel. Another fine example of lack of customer relations during this 1/month process.

*** *** was in our dealership for this repair and to receive a $gift card from BMW of North America once the repair is completed Everything has been completed on our end and he is now able to go and redeem for his gift card from BMW of North America. *** *** should call BMW
customer service in order to get this finalized - ***. Thanks, Kevin P***General Manager

February 25, 2016Dear *** ***,:We are aware of the concerns that *** *** has and have rectified all of the issues.On 2/18/we sent her a copy of the MV38-L to show proof that we requested TomM*** Inc be removed as the lienholder from her titleWhen this is completed the stateWill send her a
new title with only her name on itWe anticipate this to take - weeks.If I can be of further assistance, I can be reached at ***, ext *** or email, ***.com.Sincerely,John M. President Tom M

*** *** was in our dealership for this repair and to receive a $gift card from BMW of North America once the repair is completed Everything has been completed on our end and he is now able to go and redeem for his gift card from BMW of North America. *** *** should call BMW
customer service in order to get this finalized - ***. Thanks, Kevin P***General Manager

February 25, 2016Dear *** ***,:We are aware of the concerns that *** *** has and have rectified all of the issues.On 2/18/we sent her a copy of the MV38-L to show proof that we requested TomM*** Inc be removed as the lienholder from her titleWhen this is completed the stateWill send her a
new title with only her name on itWe anticipate this to take - weeks.If I can be of further assistance, I can be reached at ***, ext *** or email, ***.com.Sincerely,John M. President Tom M

January 27, 2016Dear *** ***,:Thank you for informing us of ***'s concerns*** *** purchased the vehicle with an individual named *** ***I am enclosing a copy of the repair order showing the repairs made to state inspect the BMW prior to their purchase.At the time this work
was done (9/10/15) there were no engine lights onAlso, the tires were legal at 6/and 5/The oil filter housing leaked and was replaced The valve cover gasket leaked and that was also replacedWe performed a coolant flush and replaced the wiper blades.We offered them an extended warranty at the time of purchase but they declinedThe vehicle was years old and had 86,miles on it when they bought it.At this time we do not owe them any additional repairs.If I can be of further assistance, I can be reached at ***, ext *** or email, ***@masano.com.Sincerely,John M.President

On 7/10/17, I was told there were two steps to receiving a gift cardHaving my information forwarded. This was doneGoing to the dealership for the deactivationThey had trouble finding that I had been to the dealership to get the deactivation completed. Even though I had a waiver signed by myself and the dealership representative.After a few more calls on my part the card arrived on July 28, 2017. So this complaint can be closed. Never got a call back on voice messages I left for dealership personnel. Another fine example of lack of customer relations during this 1/month process

In response to *** *** stating that he has contacted BMW of North America about his combox deactivation, I would like to obtain the number and name of the individual that he spoke with I have called BMWNA on my side and they are stating that everything has been done and there is nothing else I need to do to get him his gift card I would like to call the representative he spoke with and understand what they are seeing on their end and provide any information needed to get the customer his gift card. Thanks, Kevin P***General Manager

Dear Revdex.com,I am sending you this letter in regards to complaint ***Despite many contradictions Victoria Solomon has made, I stand with my service departments PA inspection and safety check on this vehicleWe did spent over $to upgrade the vehicle and pass state inspection standardsWe
have our attached repair order with a complete breakdown and prices of the services performed on this vehicle.Sincerely,Phil F.GSM

In response to [redacted] stating that he has contacted BMW of North America about his combox deactivation, I would like to obtain the number and name of the individual that he spoke with.  I have called BMWNA on my side and they are stating that everything has been done and there is nothing else I need to do to get him his gift card.  I would like to call the representative he spoke with and understand what they are seeing on their end and provide any information needed to get the customer his gift card. Thanks, Kevin P[redacted]General Manager

Dear Revdex.com,I am sending you this letter in regards to complaint [redacted]. Despite many contradictions Victoria Solomon has made, I stand with my service departments PA inspection and safety check on this vehicle. We did spent over $1500.00 to upgrade the vehicle and pass state inspection standards. We...

have our attached repair order with a complete breakdown and prices of the services performed on this vehicle.Sincerely,Phil F.GSM

January 27, 2016Dear [redacted],:Thank you for informing us of [redacted]'s concerns. [redacted] purchased the vehicle with an individual named [redacted]. I am enclosing a copy of the repair order showing the repairs made to state inspect the BMW prior to their purchase.At the time this work...

was done (9/10/15) there were no engine lights on. Also, the tires were legal at 6/32 and 5/32. The oil filter housing leaked and was replaced The valve cover gasket leaked and that was also replaced. We performed a coolant flush and replaced the wiper blades.We offered them an extended warranty at the time of purchase but they declined. The vehicle was 8 years old and had 86,659 miles on it when they bought it.At this time we do not owe them any additional repairs.If I can be of further assistance, I can be reached at [redacted], ext [redacted] or email, [redacted]@masano.com.Sincerely,John M.President

Dear Revdex.com,
I am sending you this letter in regards to complaint [redacted]. Despite many contradictions Victoria Solomon has made, I stand with my service departments PA inspection and safety check on this vehicle. We did spent over $1500.00 to upgrade the vehicle and pass state inspection...

standards. We have our attached repair order with a complete breakdown and prices of the services performed on this vehicle.Sincerely,
Phil F.
GSM

January 27, 2016Dear [redacted],:Thank you for informing us of [redacted]'s concerns. [redacted] purchased the vehicle with an individual named [redacted]. I am enclosing a copy of the repair order showing the repairs made to state inspect the BMW prior to their...

purchase.At the time this work was done (9/10/15) there were no engine lights on. Also, the tires were legal at 6/32 and 5/32. The oil filter housing leaked and was replaced The valve cover gasket leaked and that was also replaced. We performed a coolant flush and replaced the wiper blades.
We offered them an extended warranty at the time of purchase but they declined. The vehicle was 8 years old and had 86,659 miles on it when they bought it.
At this time we do not owe them any additional repairs.
If I can be of further assistance, I can be reached at [redacted], ext [redacted] or email, [redacted]@masano.com.
Sincerely,
John M.
President

First, two sales people from BMW Reading engaged me in dialogue about a vehicle purchase, only to tell me 48 hrs. later -- after I'd made work arrangements, insurance quote queries and credit report submission -- that the vehicle was actually not for sale, and being purchase by a BMW Reading staff member. I then found two other possible vehicles with BMW Reading; on consulting with a different sales rep. over both e-mail and phone, was only told after the fact that the dealership requires a "protective deposit" in order to run my credit, a fact he doubtlessly knew about, but elected not to tell me until the last possible opportunity, long after I'd already submitted personal info, soc. security number, etc. DO NOT TRUST THIS DEALERSHIP.

Review: I bought a 2007 pathfinder from bmw of reading and 6 months later I am out 3600.00 for a bad transmission that they were aware of. there was a design flaw from nissan and this has been known in the car world since 2005. also my wife and I were told no extended warranty would be offered at time of sale. when I called back to speak to gen manager there he said I should have purchased the extended warranty??? Its pretty obvious they knew about it. nobody should ahve to spend that much money 6 months after purchase.Desired Settlement: I want them to cover our bill, and we have receipts from [redacted] where it was fixed. Its the right thing to do.

Business

Response:

{Please see attachment.}

Review: November 2012 we purchased a BMW 545i from this dealer with the promise that the active steering and check engine light issues would be resolved. After a few attempts to correct them ourselves, and the refusal to honor the verbal agreement (and via email) by the dealer, we took it to be diagnosed locally. The outcome is that the dealer was aware of the issue, reset the light, ignored the active steering faults, and now the car is next to worthless without close to 6,000$ in repair. It's an emissions issue that would not caused further damage by the length of time we've driven the vehicle.Desired Settlement: Repair at your expense, or refund the prorated amount of the vehicle with a mutual agreement from buyer.

Business

Response:

September 27, 2013

**. [redacted]

Revdex.com 50 West North St.

Bethlehem, PA 18018-5789

Re: [redacted]

Dear **. [redacted]:

Thank you for informing us of **. [redacted]’s concerns. I am enclosing a copy of the repairs we made on the 545i for **. [redacted] totaling $4467.36. Unfortunately we are not in the position to do any additional repairs after 10 months of **. [redacted] owning the car. He has not returned to our dealership since the purchase.

If I can be of further assistance, I can be reached at ###-###-####, ext [redacted] or email, [redacted].

Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: