BMW of Ridgefield

Hello and Good Morning Revdex.com, The client appears to have retained an attorneyWe can not answer any questions regarding this complaint at this timeThank you

Complaint: [redacted] I am rejecting this response because: Research shows that the diagnostics done were inadequate The problem is not with the drivetrain or brake systemThe problem is related to the cruise control-throttle connection The BMW diagnostics are not taking all factors into account The problem was noted earlier in March, and the service department did not give me informed notification that the problem could happen again because they could not detect the flaw Just because the flaw was not detected does not mean there was no problemIt simply means that they don't have the equipment that would detect the flaw that led to the malfunction Sincerely, [redacted] ***

To whom it may concern, To reply to the updated note Mr [redacted] sent in regards to this complaint, we stand behind our original response Best Regards, [redacted] Marketing & Communications | [redacted] of [redacted] Office [redacted] Center of Excellence Winner – 2015, 2014, &

Hello Revdex.com, BMWNA performed an inspection of the client's vehicle in late Oct2016No faults or defects found with the vehicle's drivetrain or braking systemThank you

Complaint: [redacted] I am rejecting this response because: My rebuttal is that I have not retained an attorney in this matter Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:hey *** did you forgot the part where I call u back yesterday and u said u can't help me anymore just like when you said u didn't had to replace the water pump and u told me it was gonna go bad and u replace itWell just like the trust arm bushing it can go bad in a week or a month my point is you guys know the bushings are bad and you guys are still not replacing them I'm so not happy with you guys over at ridge field bmw your sale guy *** is a liar he told me the car is perfect but was not at all inspected you guys could not even give me and inspection sheet that you guys did on the car what about the scratch on my driver side door that happen at BMW of Richfield you guys told me The engine when I was change but was not until I brought it to your attention two weeks of my warranty got thrown away be cause the car was sitting at BMW of ridge field I will take farther action to [redacted] and see if they can help me.like I said I thought the car because of low mileage most of the miles on the car was put on by driving to bmw of ridge field The only thing you guys did to the car was the air duct for the brakes on top of that you guys scratch my door and saying it wasn't you thanks for everything ***! Sincerely, [redacted]

Hello Revdex.com,
We had a meeting with the client and the client's husband
and reviewed most of the content in this Revdex.com complaint
Thank you

Complaint: ***
I am rejecting this response because:
My rebuttal is that I have not retained an attorney in this matter
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: The response was not satisfactory At the meeting, the dealership did not accept responsibility for the vehicle problem that caused the accidentThe dealership did not acknowledge liability for the accident even though I had taken the car to their service department in March, for the problem of unintended accelerationTheir diagnostics did not detect the problem but that does not mean the flaw does not existTheir diagnostic equipment was not able to assess problems with the computer system or the cruise control and throttle connectionThey refused to cover damage costs related to the accidentThey refused to do the research on unintended acceleration to further understand the problem and the resulting accident that fractured my sternum and damaged my house
Sincerely,
*** ***

As per *** of ***'s response I herby reject what they said because it is all statements, the smell in the vehicle is still there and I explained that to them in emailsI did not spend and hour at time of deliveryI never ever agreed in any way that the other *** (one *** they showed me) not as they made it sound as more than one, in fact it was just the opposite I argued the fact that the other *** did not sound like the one they sold me, the one they showed me sounded normal, and also stated the fact that several other mechanics stated that that sound was not nor was the vibration of the engineI never ask them for a *** ** they were the ones that suggested it to me, and made me believe that they were doing it for my trouble with all the issues I was in fact having, but turns out they were just trying to make another sale out of this, also I was never made aware of the financial data until they gave me the contract and I saw that they had played games with the numbers to make the payment almost the same but it was not even close to the same price as they said, and they changed what I put down on the car by $5,Also they are not working with me on this as they said or I would not be complaing to the , Revdex.com, *** of North America and arranging a peaceable assembly in front of the dealership in which I have been in contact with the Town Of *** and the Police Department to make sure that they are aware of it and to make sure I did not need a permit, also if the Revdex.com can tell me how I would submit this complaint to the *** *** *** office, or you can submit it for me, and also if it is aware of any media outlet that would do a story on this, I would appreciate it thr helpThey are not being honest again just like with everything along the way with this deal! Thank you!
Sincerely,
*** ***

Hello Revdex.com, BMWNA performed an inspection of the client's vehicle in late Oct. 2016No faults or defects found with the vehicle's drivetrain or braking system. Thank you.

Hello Revdex.com, We had a meeting with the client and the client's husbandand reviewed most of the content in this Revdex.com complaint. Thank you.

Hello and Good Morning Revdex.com, The client appears to have retained an attorney. We can not answer any questions regarding this complaint at this time. Thank you.

Complaint: [redacted]
I am rejecting this response because:  My rebuttal is that I have not retained an attorney in this matter.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  Research shows that the diagnostics done were inadequate.  The problem is not with the drivetrain or brake system. The problem is related to the cruise control-throttle connection.   The BMW diagnostics are not taking all factors into account.  The problem was noted earlier in March, 2016 and the service department did not give me informed notification that the problem could happen again because they could not detect the flaw.  Just because the flaw was not detected does not mean there was no problem. It simply means that they don't have the equipment that would detect the flaw that led to the malfunction.  
Sincerely,
[redacted]

Dear Revdex.com,
 
We have tried to satisfy this complaint. The client feels the thrust arm bushings need to be changed. The condition of the thrust arm bushings
are consistent with that of a six year old vehicle. The client stated he will purse other channels at this time. Our apologies that we could find
a mutual resolution with the client.

Complaint: [redacted]
I am rejecting this response,  because:  Mr. [redacted] and I and or any other techs have not taken a test drive with me  till this day.. As far as the bushings Mr [redacted] has stated that the bushings are cracked and they will not replace them. it can get worse in a matter of months and I will be dealing with a heavy bill then. They have  had my car for over two weeks since I have owned the car. I have a 60 day warranty on the car from the dealer which two weeks is lost to them keeping my car longer then the repaired time. Since I have owned the car its been nothing but trouble.  Most of the mileage I put on the car was from back and fort to the dealer which I bought the car because of low mileage. Every time I have taken the car to the dealer, I get it back with some other problem. The last time I took the car to them I got it back with a long scratch on the driver door Mr. [redacted] told me it didn't happen there.  He ask me to send him a picture of the scratch. I did and by him looking at my picture he told me that it could have not happened here. This time I got the car back on Saturday 12/6/2014 my front halo driver side light is not working,I tried that day to show them but when picked the car up neither the adviser or management are not available. it seems to me they don't inspect the cars at all before letting someone drive away with a safety issue. I've been trying to call the service dept all day but now feel as if they are trying to avoid me until warranty is done. on 12/08/2014 I got no answer. At this point I feel as if I bought a car that is going to cost me a lot in service issues and when I bought from BMW of ridge-field I was told by [redacted] that this car was up to date on all paper work and any recalls and services due. which I have now had to do my own research by bringing it to a reputable [redacted] service center and found all these things wrong and now I have to beg to get these things done which should have been caught at the time of the sale when inspected as I was told by [redacted].  i now will have to go to [redacted] and make a formal complaint against the dealer and see if they can help me more. this dealer should buy back this car from me as the car nearly spent a quarter of its life in my ownership in the dealer for service. and yet still not completed till this date. they had me wait 2 hours for a loaner vehicle when I was told to come down to take care or these request. and still nothing got resolved. I spent 300 on two inspections on the car to show the dealer what was wrong and they are still avoiding me and telling me nothing of issue. 
Sincerely,[redacted]

Hello Revdex.com,
 
BMWNA performed an inspection of the client's vehicle in late Oct. 2016
No faults or defects found with the vehicle's drivetrain or braking system.
 
Thank you.

Hello Revdex.com,
 
We have viewed the 2008 [redacted] # [redacted] on our lift with Mr. [redacted] present. The missing air duct has been installed during a previously visit. The brake flush and recall have already been performed as well.
The engine was making a...

growling noise which has been diagnosed as being the water pump, which we are replacing currently. Mr. [redacted] and I have also inspected the thrust arm bushings which are showing signs of minor cracking which are not failed. The right rear axle seal was not leaking during our inspection with Mr. [redacted]. We will road test with Mr. [redacted] when the vehicle is completed.
Thank you.
 
[redacted]

Complaint: [redacted]
I am rejecting this response because:hey [redacted] did you forgot the part where I call u back yesterday and u said u can't help me anymore just like when you said u didn't had to replace the water pump and u told me it was gonna go bad and u replace it. Well just like the trust arm bushing it can go bad in a week or a month my point is you guys know the bushings are bad and you guys are still not replacing them I'm so not happy with you guys over at ridge field bmw your sale guy [redacted] is a liar he told me the car is perfect but was not at all inspected you guys could not even give me and inspection sheet that you guys did on the car what about the scratch on my driver side door that happen at BMW of Richfield you guys told me The engine when I was change but was not until I brought it to your attention two weeks of my warranty got thrown away be cause the car was sitting at BMW of ridge field I will take farther action to [redacted] and see if they can help me.like I said I thought the car because of low mileage most of the miles on the car was put on by driving to bmw of ridge field The only thing you guys did to the car was the air duct for the brakes on top of that you guys scratch my door and saying it wasn't you thanks for everything [redacted]!
Sincerely,[redacted]