BMW of Roseville

I am rejecting this response because: I will close out complaint only once I have received what is owed to me

customer was never told weeks All cancellations are processed at our corp office in Texas They are submitted by us to the specific bank that the vehicle is financed with and they are the ones that issue the refund We have no control over the time it takes for the bank to issue the refund That being said it generally is a 4-week turnaround In this case the customer did do what was asked of her to cancel the warranty and gap but the cancelation of the warranty form was misplaced or lost Prior to receiving this complaint we had already spoken and made arrangements with her to pick up her check on Friday the 31st There was no intent to stall the process and we are disappointed that she felt it necessary to file a complaint We informed her of the status every time we received new information from the bank

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
I appreciate the assistance of the Revdex.com, without which this matter would not have been resolved.Sincerely,Dr*** ***

The process was started as stated to Mrs, ***. Then process has taken a little longer than expected but will be completed and the check will be sent to the lien holder

We are still waiting for the title and then we will reimburse BMW will be verifying that the said vehicle has been paid off then funds will be released Thank you, *** ***

We explained the nature of the repairs to the customer in great detail along with the necessary steps to diagnose the fault, following BMW's test planWe have repaired the car to the customers satisfaction and discount the repairs over $1,to help the customer with the cost Customer
left our dealership satisfied*** *** - Service Manager

I am rejecting this response because: BMW of Roseville did not specify when the refund would be processedI have already
been waiting three months, which is more than "a little" delayI require an anticipated date of completionI do not want to wait an indefinite amount of time to see this matter resolvedThank you, *** ***, PhD

The situation was resolved once an explanation of the process was explainedClient is satisfied and has received all due

I am rejecting this response because: I do not appreciate being called a liar. I was in fact told "4-weeks but running closer to 4". With that said, I did pick up my check on Friday July

I am rejecting this response because:It seems the manager was out of the loop. Yes, he said to call back with my credit card number, I never denied that, but it is impossible to give them my credit card number if they never pick up the phone or call back. I was FINALLY able to get a hold of the manager and give him my card number today (who in his original message told me to contact [redacted] and give it to her). He made things right, however, it seems that [redacted] had mentioned to him that she had reached out to me several times which she had not. In the end, it seemed the manager was misinformed. He was trying to do the right thing, which I appreciate, but he was also not getting the full picture. In the end, all was made right and I appreciated his efforts.

Business office approved check for $205 and it will be send to the lienholder and that will complete the total refund of $2700 as  MRS [redacted] card was charged Kind  Regard [redacted] Finance  Director

I am rejecting this response because: I will close out complaint only once I have received what is owed to me.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Customer said we overcharged him by $36.00 for windshield moulding clips that he did not authorize. We replaced the windshield molding with a part he supplied (without clips). We've agreed to reimburse him the $36.00 but he hasn't been able to give us his credit card number so we can process the...

reimbursement. I've given him my personal cell phone number so I can get the information from him . The last voicemail he left was heated and said he was going to leave crappy reviews on all the social media sites and that we could keep the $36.00.Sent on: 2/13/2018 5:34:54 PM

Please see attached, cancellation has been submitted to the administrator for the [redacted] warranty as of 5/2/16- Mr. [redacted]'s cancellation was at a standstill due personnel changes in our Finance Dept. during the month of February. We are now waiting for the [redacted] warranty...

administrator to complete processing once completed we should be given a quote to process Mr. [redacted]'s refund. Our apologies for the oversight on the dealerships behalf.  We will get this taken care of within the next 7-10 days.Thank you,[redacted] AutoNation Roseville CABusiness Office- SSC CoordinatorBMW, Honda, Dodge Chrysler Jeep RAM,Mazda Subaru & Fiat[redacted] Direct [redacted] Fax

customer was never told 4 weeks.  All cancellations are processed at our corp office in Texas.  They are submitted by us to the specific bank that the vehicle is financed with and they are the ones that issue the refund.  We have no control over the time it takes for the bank to issue...

the refund.  That being said it generally is a 4-6 week turnaround.  In this case the customer did do what was asked of her to cancel the warranty and gap but the cancelation of the warranty form was misplaced or lost.  Prior to receiving this complaint we had already spoken and made arrangements with her to pick up her check on Friday the 31st.  There was no intent to stall the process and we are disappointed that she felt it necessary to file a complaint.  We informed her of the status every time we received new information from the bank.

MY BROTHER IS THE OWNER OF A 2008 535I THAT HE BOUGHT IN AUG. 2014. I HAVE BEEN DEALING WITH THIS SERVICE DEPT SINCE OCT 2015 TO CURRENT TOTALING 7 TIMES FOR MY BROTHER WHOM IS OVERSEAS & IS A DISABLED VETERAN OF OUR U.S. AIR FORCE, MY BROTHERS INITIAL SERVICE IN AUG 2014. MAKING GRAND TOTAL OF 8 TIMES. THE SAME PROBLEM HAS BEEN THERE EVERY TIME! "HIGH BATTERY DRAINAGE'" AKA "INCREASED BATTERY DISCHARGE". THE G,M, TOM KLEIN, WONT RETURN MY CALLS. SRVC. MGR. ALAN, HAS BEEN PATRONIZING THE SITUATION SRVC. ADVISORS: ERIC TRIEBULL AND PATRICK McGARRITY HAVE TOLD SO MANY LIES THEIR NOSES SHOULD BE A MILE LONG. MY BROTHER SPENT $$$ FOR A NEW BATTERY IN 8/2014 BUT THE PREVIOUS OWNER HAD REPLACED THE BATTERY IN 11/2013 (STILL UNDER WARRANTY) $700 THEN OCT-NOV-DEC 2015 SAID TO REPLACE SUNROOF, MODULES, BATTERY+ (5 TIMES IN SHOP) $5900. APR-JUNE 2016 (IN SHOP 10 WEEKS) RADIO HEAD $1580 AND AUG 2016, ALTERNATOR $1750 & TOLD ME BATTERY CHECKED OUT FINE BUT PAPERWORK SAYS A DIFFERENT STORY!! CAR STILL NOT REPAIRED CORRECTLY AND THIS SHOP IS JUST CHARGING WHAT THEY CAN BECAUSE THEY THINK I'M A DUMB FEMALE!!! WRONG MY DAD WAS A MECHANIC AND I BUILT MY OWN ENGINE IN MY 1ST CAR!!

Review: I turned in a leased vehicle back on March 20th, 2016. It was turned in early, but the salesman assured me that that was ok, they would roll over the amount owed into a new vehicle. The car was solely in my name, so we wanted to get a smaller, cheaper car into my wife's name (we were looking to buy a home, and for me to have both vehicles solely in my name was making it difficult to get a reasonable home loan).

That being said, we went in on sunday, March 20th. For over 6 hours they kept coming back trying to talk me into signing, since my wife's credit score was fairly low, there was resistance with only her name on the loan. I told them that if I had to sign a new loan, then we might as well just keep the loan we have. Finally they told us they could make it happen.

About a week and a half later, they call us and tell us we need to return the vehicle and there was nothing they could do. Long story short, my wife was able to sign for the car, but I had to be a co-signer.

During this whole process, the staff has been AWFUL. All empty promises, giving us one offer, but changing agreed upon amounts after we came upon an agreement.

This leads me to the reason for my complaint. I turned in the vehicle on March 20th, and have the release of liability to prove it, whoever BMW of Roseville has yet to pay off the amount to the BMW leasing department. I am now showing a 90 day hit on my credit, along with the finance company harassing me daily to pay off the amount. I have spoken to the collections department multiple times, but am being accused of not paying. The BMW financial portion of the deal tells me I am responsible for making BMW of Roseville pay their balance.

I have called the manager [redacted] three times with no response, and the General Manager [redacted] twice now, and he too refuses to call me back. I don't know what more I can do to resolve this...Desired Settlement: I want my credit fixed immediately. I don't care how it has to happen, but BMW of Roseville NEEDS to do whatever they need to do to payoff BMW financial so that all this harassment goes away. I've called, I've emailed, I've even spoken to the finance department, but this is getting me nowhere. Please help me Revdex.com. Thank you

Review: On 2/6/2016 I went in to the bussiness office at Roseville Bmw and spoke with finance manager [redacted] about cancel and getting a refund for an extended warranty I bought couple months before in the amount of $2100 for a 2011 BMW z4.I did paid cash for it and was not financed.On 2/4/2016 I sold/trade in this car,so I dint need the extended warranty any more

I signed the form and I was told will take 3 to 4 weeks to get a refund

After a month I contacted the dealer in person and over the phone numerous times,every time I got about the same answer, just wait a little bit more,our business office screwed up,your warranty was cancelled will take onother 10 days

In the last week or so,nobody's returning my calls

It is been almost 3 months and I haven't receive my refund

Also ,today,I called direct the warranty company [redacted] and I was told that my policy was never cancel and the dealership never send them any cancelation request

I am realy upset about this especially after buying several cars for myself,family and friends from this dealershipDesired Settlement: Refund my money

Business

Response:

Please see attached, cancellation has been submitted to the administrator for the [redacted] warranty as of 5/2/16- Mr. [redacted]'s cancellation was at a standstill due personnel changes in our Finance Dept. during the month of February. We are now waiting for the [redacted] warranty administrator to complete processing once completed we should be given a quote to process Mr. [redacted]'s refund. Our apologies for the oversight on the dealerships behalf. We will get this taken care of within the next 7-10 days.Thank you,[redacted] AutoNation Roseville CABusiness Office- SSC CoordinatorBMW, Honda, Dodge Chrysler Jeep RAM,Mazda Subaru & Fiat[redacted] Direct [redacted] Fax

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: When I financed a new BMW X3 series on August 22, 2015, I separately charged an optional surface protection product (Clear Bra Stage 3) in the amount of $2,700. When the product still had not been scheduled for installation four days later, I emailed the dealership to cancel its installation. (The Finance Manager had told me I would have this option). After numerous phone calls and emails to the dealership, I have not received any form of refund for a product which I have never received. The dealership (owned by AutoNation) said that it was impossible to refund the money to my credit card. However, they assured me that the money would be credited to [redacted], the company through which the vehicle is financed. On September 30, 2015, I received an AutoNation invoice from the Finance Manager, showing that the refund process was proceeding. The invoice had been dated September 16, and he expected the refund to arrive in four to six weeks. It has now been nearly eight weeks since AutoNation began processing the refund, and nearly 11 weeks since I requested the cancellation of the product. When I tried to contact the Finance Manager this week, the dealership informed me that he is no longer employed at BMW of Roseville. My emails to the General Manager have been ignored as have my attempts for assistance from the Director of Finance. I fear that BMW of Roseville either does not intend to refund the $2,700 or intends to delay the refunding of money indefinitely.Desired Settlement: I would like the refund that I requested on August 26, 2015 in the amount of $2,700 applied to my [redacted] account as promised by BMW of Roseville. I would like this done before the end of the year, as I have already been waiting almost three months.

Business

Response:

The process was started as stated to Mrs, [redacted]. Then process has taken a little longer than expected but will be completed and the check will be sent to the lien holder.

Consumer

Response:

I am rejecting this response because: BMW of Roseville did not specify when the refund would be processed. I have already been waiting three months, which is more than "a little" delay. I require an anticipated date of completion. I do not want to wait an indefinite amount of time to see this matter resolved. Thank you, [redacted], PhD

Business

Response:

Business office approved check for $205 and it will be send to the lienholder and that will complete the total refund of $2700 as MRS [redacted] card was charged Kind Regard [redacted] Finance Director

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

I appreciate the assistance of the Revdex.com, without which this matter would not have been resolved.Sincerely,Dr. [redacted]