BMW of Silver Spring Reviews (10)
Dear [redacted] : Thank you for your taking my call today Happy Easter As we discussed, please stop by at your convenience, and I would be more than happy to review the service history and records we have here on your *** Sincerely, *** ***Customer Relations Manager BMW of Silver Spring
On 8/31/our general manager, Elon B [redacted] , met with the consumer and reached an amicable agreement to resolve this matter We do not believe we caused the window regulator to fail but we have agreed to order the part and when it is available, we will install it at a significantly reduced cost to the consumer
The consumer's reply to our response stated that a screen capture of a recent "unsubscribe" request was included in the consumer's reply. Nothing was attached for our review. I am very happy to further investigate the concern but without an example, I have no way to conclude this matter as this name and email address used by the consumer in the original complaint does not come up in our database. Please invite the consumer to contact me directly.
Dennis T***, Division President, *** ###-###-####
We have investigated this matter and we do not find any one with this name "*** ***" or this email address, "***" in our database and we have no record of any emails going to this email address. We have a process in place
to remove anyone who unsubscribes from our emails and we certainly have no intent to continue to send any emails once someone has unsubscribed. We will be happy to pursue the matter further if Mr*** has been receiving our emails at a different email address or can provide an example of one of the emails he believes came from us. Sincerely,
On July 23, 2018 I left my perfectly working 2010 BMW 335D with BMW-SS to complete 2 factory recall items: replace positive cable on power supply system and replaced hardness on blower motor wiring. The work was completed a day later and I picked up the car on 7/24/18. On July 31st, while driving the car less than 200 miles after the recall work was completed, a power failure system alarm sounded and the car lost power. I called Kristina Williams, my purple team service rep and left a voice mail that I was bringing the car in. I drove the car to BMW-SS, picked up a loaner car and she stated that they would look to see what happened to the car. August 1, 2018 Kristina texted me to say that my alternator failed and to repair the car would cost $2,257.00. I explained that BMW-SS had just performed recall work, I had driven my vehicle less than 300 miles and alternator failure was related to the recall work performed on my vehicle less than 6 days prior. On 8/2/18, I spoke to the Joe Diss, the Service Manager who dropped the price to $1468, but stated that since I had driven the car for 1,000 since the recall work was performed, BMW-SS wasn't liable for the failure of the alternator or recall related work. Turns out, I have overwhelming 3rd party evidence that BMW-Silver Spring intentionally misrepresented my vehicle's odometer reading by approx 600 miles, which is a felony punishable by up to 7 years in jail. I am in the process of submitting my evidence to the MD State Attorney General's office to file a complaint and to open an investigation on BMW Silver Spring practices - they intentionally lied and tampered with odometer readings of my car so that it would appear that I had driven the car extensively before the alternator failed. I will never take my car to them again. I have also filed a compliant at BMW North America.
On 8/31/16 our general manager, Elon B[redacted], met with the consumer and reached an amicable agreement to resolve this matter. We do not believe we caused the window regulator to fail but we have agreed to order the part and when it is available, we will install it at a significantly...
reduced cost to the consumer.
Thank you for your taking my call today. Happy Easter. As we discussed, please stop by at your convenience, and I would be more than happy to review the service history and records we have here on your [redacted].
[redacted]Customer Relations Manager
BMW of Silver Spring
I ordered several parts and accessary the other day.
Customer service is very good.
Their delivery is very quickly.
Review: I have been servicing my car at the dealership since 2009. In the beginning, I performed routine maintenance and any issues that a car usually undergoes. The repairs started to added up significantly, especially in the past two years. Once I dropped off the car for service and found that back side door wood not open. I went on and fixed that without questioning. I had Coolant hose replaced twice and till today the coolant leaks (I paid for fixing this issue). The heater only works on one side after I picked up the car from service. I have been intentionally charged for unnecessary repairs.
The most recent issue and the reason why I no longer have patience and decided to make a complaint is a 1 half week ago I took the car in for service since the car was shaking when Idle (gotten Engine Malfunction message), I was asked to drop off the car, they charged me for running analysis (which is fine), they found that 2 coils needed to be changed (I was fine with that as well) and had it fixed. The following 2 days the same issue occurs and in addition a whistling noise started, when I dropped off the car this time they mention that it will cost an additional $700-$800 dollars, since now it appears other coils also need replacing. Note that this issue which happened a maybe 2 years back, the service center fixed the issue by replacing the spark plugs. Within the a month I have paid over $3,500 for repairs that are not being addressed and additional damage occurs each time. Also to add to this, I paid $2,600 for few fixes that also included Radiator fix which appears to smoke once in a while, which I believe did not need replacing.
I trusted the dealership since they have all original parts and hoped to get professional service but in return I have been deceived and scammed.Desired Settlement: I want justice. Either fix the car and or adjust the bill so I can have my repairs at another location or mechanics.
Dear [redacted]:Thank you for your taking my call today. Happy Easter. As we discussed, please stop by at your convenience, and I would be more than happy to review the service history and records we have here on your [redacted]. Sincerely,[redacted]Customer Relations ManagerBMW of Silver Spring
Review: I purchased a pre-owned 2010 BMW X5 SUV in July 2012. I was told by the finance officer that BMW offered a warranty that covers the vehicle until the end of 2015. About 2 weeks later, I requested a refund and was told that I could not get a refund. March 2013, I got the car refinanced and again requested a refund and was told that I could not get a refund. I told him that was impossible because they could cancel the presidency. He did not explain or say anything else. He got a phone call I left. On August 10, 2013, I sold the car. Emailed [redacted]; no response. So I called him and requested a refund of the unused portion of the contract. For the first time, I was told by [redacted] that this is a maintenance contract that stays with the vehicle. This is not a warranty contract. I told him that he never explained that to me and never offered the 2 different contracts, why didn't you say that when I purchased the SUV, and why would anyone purchase a contract of any kind and continue agree to pay for it when the vehicle belongs to someone else or if it was totaled lost. He explained that I used it and can't get a refund. I think he is referring to coolant lamp light on and BMW topped it off and air in the tires.? The other look and see was never a problem. Most of the contract is still usable on a truck that I no longer own. I do not have money to pay for repairs to a vehicle that I do not own and/or that belongs to someone else. THIS IS FOUL PRACTICE FOR ANYONE TO USE AND ESPECIALLY A COMPANY AS LARGE AS BMW TO TAKE AND IMPOSE ON ITS CUSTOMERS. On July 7, 2012, I was never told that this was a maintenance contract and not refundable. If so, I would not have purchased it.Desired Settlement: BMW should refund the contract in full because of this unethical and immoral practice. At the least refund the unused portion of this so called maintenance contract. If BMW has their customers best interest, they should tell customers the difference in the warranty contract and the maintenance agreement. BMW should put in writing and state to their customers that the vehicle is covered even if it is sold, total lost, owned by someone else. THE MAINTENANCE CONTRACT IS NOT REFUNDABLE BECAUSE THEIR INTEREST IS TO KEEP THE VEHICLE IN GREAT CONDITION AND IT DOES NOT CARE WHO OWNS IT AND WHO HAS TO PAY IT.
Dear staff at Revdex.com:
My name is [redacted] and I am a General Sales Manager/Client Relations Manager here at BMW of Silver Spring.
Please review attached documents that clearly shows that our client purchased a 2010 Certified Pre-Owned X5 and had elected to purchase the Pre-Paid Maintenance which extends the maintenance up to 6yrs OR 100,000 miles whichever comes first.
In reading the statements, there seems to be a confusion as to the maintenance vs. warranty. The vehicle purchased already has the certification protection warranty until 11/25/2015 or 100,00 miles.
I have interviewed our business manager, and he stated that he has explained to client during all phone calls received , the details of the maintenance program as well as how the program works. We also have checked his email records for his email address: [redacted] and there is no email from client in his inbox, junk mail, etc... He also reiterates that he explained the details of the pre-paid maintenance program at time of sale last July 2012.
At BMW of Silver Spring, we take all of our clients concerns and feedback seriously. Please feel free to have our client contact me directly at ###-###-#### or by email at [redacted], so I can further assist her in clarifying this matter.
General Sales Manager
BMW of Silver Spring