BMW of Springfield

During our sales consultants' negotiation with [redacted], he made us aware of the fact that he was highly over-miles on his current lease, and had payments remaining.  As a part of the lease on his new vehicle, Agata, his sales consultant, offered to pay 3 remaining payments, and contribute to...

the over mileage payment, which at the time of the lease turn in was approximately $13,000.  There at no time was any agreement to assume financial responsibility for that entire sum.  A lease agreement with a dealer assuming that much debt would be beyond financially irresponsible.  BMW of Springfield send a check to BMW Corporate for $7136, which was the agreed upon amount during the negotiation of the new lease.  $6,000 was put down by [redacted], which was for taxes, fees and a down payment to help bring the monthly payments down.  The fees and our contribution were agreed upon prior to the deal becoming consummated, and the terms have not changed.  BMW of Springfield is not responsible for the amount claimed by [redacted].

Thank you for taking the time to speak with me today.  Regarding [redacted] request for a refund of $204.50 for DMV tag fees for [redacted], we have refunded [redacted] that total amount, however I did email him a breakdown of the charges, a copy of which is listed below, sent 9/28/2016...

at 3:22 pm.The actual amount owed to him was $6.96, but since he felt as though we did not respond to him quickly enough, we refunded his entire amount in the interest of customer satisfacation.  Please let me know if you have any questions at all.

[redacted] Thank you for taking the time to reach out to me.  I have spoken with Tino, our service manager, who was able to provide me with more detail surrounding your vehicle and the concerns you had.  I  understand that your low oil light had come on, and has subsequently...

required a repair based on the vehicle having a slight leak from the oil pan gasket.  Tino is an exceptionally knowledgeable BMW service manager, and has assured me that his team will be certain the vehicle has no other concerns that will prevent you from confidently enjoying your M6.  We will stand behind the vehicle and all repairs done, and with your warranty coverage, we expect you to have the peace of mind we provide to all guests who trust our dealership with their BMW purchase.  Tino’s team will reach out to you as soon as the work is completed, which we expect will be by the close of business tomorrow, and will personally make sure all concerns are addressed.   Thank you for your time and response, and please do not hesitate to reach out to me if you have any further questions.   Brad

Regarding the referenced complaint, any payments that are offered by any dealer during a lease turn in process are noted on the buyer's order and signed by Sales Management and the customer in order to prevent any misunderstandings such as this.  Unfortunately, there is no mention of an offer...

to cover 3 payments on [redacted] trade in and no offer present on the buyer's order which bears his signature.