I am very sorry for the issues Mr[redacted] has had with his vehicle.Our company took over ownership April of There fore we were not the company who leased the vehicle.I do show that Mr [redacted] had his vehicle in for service ,However it left fixedI have no record of it coming back.We have no cintrol over this customer's lease agreementthe constomer service line for BMW is [redacted] [redacted] Executive Assistant P [redacted] ***C [redacted]
Complaint: [redacted] I am rejecting this response because: The car did not leave fixed In fact, I came back with the issue once again, and was offered no solution and was told nothing else can be done I had to go to a different dealership to get the part replaced; this can be verified with BMW internal records Thereby, proving that I was leased/sold a defective car and my complaints were valid Thus, either my lease should be cancelled or car taken back by dealership or alternative compensation offered Sincerely, *** ***
I am very sorry for the issues Mr[redacted] has had with his vehicle.Our company took over ownership April of There fore we were not the company who leased the vehicle.I do show that Mr [redacted] had his vehicle in for service ,However it left fixedI have no record of it coming back.We have no cintrol over this customer's lease agreementthe constomer service line for BMW is [redacted] [redacted] Executive Assistant P [redacted] ***C [redacted]
Complaint: [redacted] I am rejecting this response because: The car did not leave fixed In fact, I came back with the issue once again, and was offered no solution and was told nothing else can be done I had to go to a different dealership to get the part replaced; this can be verified with BMW internal records Thereby, proving that I was leased/sold a defective car and my complaints were valid Thus, either my lease should be cancelled or car taken back by dealership or alternative compensation offered Sincerely, *** ***