BNG Enterprises Inc.

We have received your letter concerning a complaint from *** *** *** regarding a rebate submission We offer rebates on several of our products The information on how to redeem the rebate directs the consumer to our website *** The consumer enters
the information and then an email is sent to them with the rebate instructions.Per our Rebate form:"Please print this email submission form and mail along with the original purchase receipt and UPC barcode from this product to BNG Enterprises" The form also states that: "Only this printed rebate form, the original receipt and the UPC barcode from this product will constitute a valid manufacturer's rebates."In order to resolve the dispute we will waive our policy and issue the rebate to the consumerSincerely,*** *** *** ***

To whom this may concern:Due to system issues, the customers information was not received in a timely manner, thus, his remittance was rejected.  In an effort to provide excellent customer service, we will honor his request for refund.  It will be processed within 10 business days. ...

We will contact the customer regarding the refund letting him know the issue is resolved.Should you have additional questions or concerns, please don't hesitate to contact us.Thank you, Maggie L[redacted]Copy to:  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and while I was unable to find any reference to the "original UPC barcode" in the instructions I first received, I would find the proposed resolution satisfactory.  I will wait until for the business to send a rebate check for the full amount of $15 to my new address at:[redacted]Once the check is received and clears, I will mark the issue as resolved. 
Regards,
[redacted]

We have received your letter concerning a complaint from [redacted] regarding a rebate submission.  We offer rebates on several of our products.  The information on how to redeem the rebate directs the consumer to our website [redacted]  . The consumer enters...

the information and then an email is sent to them with the rebate instructions.Per our Rebate form:"Please print this email submission form and mail along with the original purchase receipt and UPC barcode from this product to BNG Enterprises"  The form also states that:  "Only this printed rebate form, the original receipt and the UPC barcode from this product will constitute a valid manufacturer's rebates."In order to resolve the dispute we will waive our policy and issue the rebate to the consumer. Sincerely,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and while I was unable to find any reference to the "original UPC barcode" in the instructions I first received, I would find the proposed resolution satisfactory.  I will wait until for the business to send a rebate check for the full amount of $15 to my new address at:[redacted]Once the check is received and clears, I will mark the issue as resolved. 

Regards,

Review: I bought a supplement from BNG enterprises via [redacted]. The supplement included a mail in rebate for the amount of $15 . In the rebate instructions, the product's "UPC code" was requested which I gave in writing along with receipt of purchase. I received a letter back saying that my rebate could not be processed because I did not include the "UPC (Bar code) off the box bottom or label off the bottle" The wording was different. By this time I had thrown out the bottle (It was several weeks later and so I could not comply with the new request. So I sent a letter back explaining that the original wording did not as for the physical label and that I had included the UPC code as required. This second letter was returned to sender without even being opened. I would consider this to be fraud.Desired Settlement: I would like my $15 rebate as well as an apology from the company if possible. Barring that, I would at least like to make consumers more aware of this issue so that they do not fall victim to the false rebate claims of BNG enterprises.

Business

Response:

We have received your letter concerning a complaint from [redacted] regarding a rebate submission. We offer rebates on several of our products. The information on how to redeem the rebate directs the consumer to our website [redacted] . The consumer enters the information and then an email is sent to them with the rebate instructions.Per our Rebate form:"Please print this email submission form and mail along with the original purchase receipt and UPC barcode from this product to BNG Enterprises" The form also states that: "Only this printed rebate form, the original receipt and the UPC barcode from this product will constitute a valid manufacturer's rebates."In order to resolve the dispute we will waive our policy and issue the rebate to the consumer. Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and while I was unable to find any reference to the "original UPC barcode" in the instructions I first received, I would find the proposed resolution satisfactory. I will wait until for the business to send a rebate check for the full amount of $15 to my new address at:[redacted]Once the check is received and clears, I will mark the issue as resolved.

Regards,