BNS Construction

I'm really confused as to why these customers have chosen this way to solve this issue. First things first the sub contractor in question was paid in full for his time. As to why my customer has my sub's phone number or my sub having his is odd. I was hired as stated and I meet with customer and did there kitchen layout for cabinets. I personally took them to purchase there cabinets and let them use my veterans discount which saved them $500 on there purchase. I also suggested they use a flooring store that I use which they did and saved $1000 on flooring. During this first week the electrician were working, floor demo was done, cabinets were picked up and assembled, ceiling was being scraped. The following week Monday the ceiling was being repaired from electricians and sanded for tape and bedding. Tuesday tape and bedding was completed and a sample texture was sprayed. Customer called me that night and said how good it looked and if I would do another wall which I did at no charge. Wednesday the ceiling and all the walls were textured. Thursday ceiling and walls still drying. Friday the ceiling got its first coat of paint. I was fired Monday morning. Customer was upset that I wasn't installing cabinets, hanging lap siding, etc while ceiling was being done. No contractors I know has other work going on inside while texture is being done. All the cabinets were not even in yet. I did the hardest part of the job and was fired with this excuse. I did agree at one time to refund but the more I thought of it I was not in agreement with that and I filed a small claims court action to let a judge decide what is right. I don't understand why they say I took money and ran. I was in constant contact with them. I gave them a great deal and saved them thousands and was fired for no cause.

I'm certainly sorry you feel this way. I have always responded to you for any issue you have had with service. I received your start up check on January XX XXXX and the concrete forms were set for pouring. I also have pics with a date stamp showing this. I received the completion check on March 22, 2017. With pics as well. That is a 8 week completion time frame not 8 months. The first issue came about in July of 2017 to which I immediately responded and solved the issue. Services come with a 1 year warranty which for Ms. would have ended in March 2018. I received a message from Ms. in January of 2019 with a water issue. I immediately visited with her and found the issue was a faulty plumbing fixture. I agreed to repair at my expense even though she was a year out of warranty. Ms. had unrealistic ideas as to how it should be repaired. I'm repairing at my expense I will repair the way I believe it needs to be done. I've responded every time she has contacted me and tried to fit her unrealistic time frame. She even stopped us from working on several days because she had to leave. She hired another contractor because I wouldn't do something (install tile and grout on the same day).

Thanks for the kind words. I'm certain I would never have said "what do you want now" to a customer. I use my phone on speaker a lot and I'm sure it was I hit the button before I was ready to talk. Will be calling with an apology.