BNT Services Reviews (%countItem)
BNT Services Rating
Address: 590 SW 9th Terrace Suite 1, Pompano Beach, Florida, United States, 33069
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Excellent Service, product and a wonderful service crew Thiago and Robert, the Brazilian crew the best, as the installation is done, the clean up was done too. Truly recommend.
I can't say enough about how great this company is to work with. Starting with sales rep Chris, who was very knowledgeable and didn't mind me asking a lot of questions and taking my time to do research and get other quotes before deciding to go with BNT. Their price was competitive and their work was excellent. The team who came out here was so thorough and professional with the installation. The office staff was great with communication and service and the final step was with the City to come out and do the inspection and BNT was here waiting with me to make sure there wasn't a problem and that I passed.
I love my new hurricane impact French Doors! Thank you to everyone at BNT for making this a pleasant experience.
If you're looking to replace any windows or doors, I highly recommend you contact BNT!!
False advertisement, made an appointment for Saturday, received a Call back about we do Miami but we Don't. You advertise you do Miami-Dade, Broward & Palm beach but its a lie. they have a fake radar of all the counties they do, again Fake. Don't trust companies with fake advertisement
While BNT does offer their services from the Treasure Coast down to the Southern Most Point in Key West there are a few municipalities that have existing fee structures and bureaucracy that make doing any sort of projects in that city extremely difficult and cost prohibitive. BNT always assesses each project to make sure we can deliver what we promise. In this case (sir/madame) your city would fall into the few areas we don't offer our services for the reasons mentioned. It saddens us that we have to turn away potential homeowners and can't be involved in their home improvement projects, but we can't sacrifice our standards or veer from our mission statement and have to increase our price just to work in a few select cities. Thank you again for contacting us and we wish you the best in finding a qualified company that will take care of you.
Regards,
BNT Services
XXX-XXX-XXXX
This company is a complete disaster
A brief summary: they damaged my property, left a dirty mess, refused to refund, then I cancelled my CC payment after that got some attention.
During those 6 months of trouble, they came to my place 4 times, but they still have to change the sliding doors frame.
Meanwhile, to claim they were not responsible for the mess, their employee made a hidden video of my father cutting some wood on the balcony, they were smart enough to talk about it with me even after I mentioned it was a federal offence...anyway, I even have this video in my email as well.
So, if you are willing to have someone come and go to your place for over 6 months by fixing uncompleted job, as well as having contractors who infringe your privacy and violates laws - feel free to use them.
As for me - I'm getting an attorney to boost their motivation to complete the project which another hassle.
fix the frame, provide the reimbursement for the whole situation which happened
Document Attached***
July 26, 2018
Revdex.com Case#: XXXXXXXX
***
Thank you for the opportunity to reply to the complaint dated 7/23/18.
On December 12'n 2017 BNT and *** entered into an agreement for BNT to remove and replace (6) windows and (2) sliding glass doors for a total amount of $13,000 (See exhibit A). The contract includes "Removal and disposal of existing windows, exterior weatherproofing,
replacement and/or drywall, sills, tiles etc. that *** be damaged during installation. Material
warranties from manufacturer. Labor Warranty from BNT Services Inc. (2 year)". The contract DOES NOT INCLUDE: Re-installation of any alarm contacts, painting interior or exterior or Re-installation of existing blinds or window coverings. On December 16' 2017 BNT's measure tech *** went to the property and final measured for the material in the contract to be ordered. The order for ***'s windows and doors was placed at the end of the day on December 16th 2017. The expected ship date for the order was January 17th 2018.
On January 17th 2018 ***, BNT's installation manager, called the customer to set an install for
January 18'n 2018, the customer agreed. On January 18th 2018 BNT sent its install crew out to the property to install ***'s job. In the process one of the crew members damaged the ceiling of the homeowner, and we were alerted to some issues by the customer via a phone call to ***, the BNT sales representative that initially quoted the homeowner for his project. The conversation was translated to notes in our software to this:
"@*** @*** called me complaining about the dust on the walls not being cleaned off and asked if we have a cleaning service. He said there was also dust on his beds but he will wash that. He also is stating there are multiple scratches on the frames."The response internally from our installation manager follows: "I spoke with *** he mentioned homeowner was already doing bunch of demo in the house. He put plastic on working area @*** If there's any scratches we can use touch up paint need be."As you can see the customer was already doing work in his home and we were careful and put up what they call a zipwall to try to contain any dust that happens when we need to install windows. We have pictures of the house while we are at the
property as well as the zipwall we used when installing the sliding glass doors. (Exhibit B 4 photos).
On January 19' 2018 the customer sent an additional email of some evidence of damage to his
ceiling we caused during installation of a window in a bedroom. The customer had a custom stretched ceiling and there was a small puncture. We received the pictures and notification from
customer. ***, the sales associate representing BNT, went to ***'s residence on January 19th
2018 after we were alerted of the situation from the ceiling. We told customer that we would research companies to see if it could be fixed at no additional cost to customer or if needed to be replaced.
There was a delay in the customer's Homeowner's Association Approval Process so we weren't able
to schedule a final inspection on the install until April 5th. Prior to inspection it seems a punch list was given to an employee but was never relayed to our service department so on ***h 26th 2018 the homeowner disputed the $7,900 payment he made which had paid his account in full since he felt we weren't following up on his service issues and the ceiling. While we deeply apologized to *** when we spoke to him after this, we assured him that we would make his account a priority. On
***h 26th 2018, after finding out of the issues, *** called *** to get a list of outstanding items to be addressed. ***s comments from the conversation: "@*** Spoke to ***
and he wants a screen installed correctly, the scuffs on the vinyl frame repaired or replaced, $600 credit for the stretch ceiling and $200 credit for cleaning. Once this is done and when the permit is closed he will pay the balance. The scuffs are pretty deep scratches, however that can be corrected. He is not being arrogant so we should be able to appease him without a dispute."
Clearly the customer just wanted us to pay attention since we did drop the ball, we admittedly made a mistake but after this we continued to address his concerns. Later that day *** made several phone calls to companies in the area that deal with stretched ceilings to see if we could get estimates to repair his ceiling. On ***h 28th 2018, *** spoke with the homeowner and instead of a credit he wanted a new ceiling to be replaced, so we contacted a few companies to get this taken care of. While we were working on the ceiling issue the inspection that was scheduled on April 5th 2018 failed. Seems the inspector failed us for a non structural issue of not having a screen rail for one of the sliding glass doors. While at the property for the inspection our senior service tech *** had completed the outstanding issues per the customer: -"Sgd Screen rail installed and screen installed, All window door frames cleaned and nicks and scratches addressed, SH screw covers and BUTTONS COVERS installed here.. vinyl ..hate these, corner bead of wall patched ready for paint, and his issues with the single-hung Factory vinyl bead welds at corners sealed with silicone, see photos when upload - @*** @*** @*** we are complete here no need for service to go back - Permit left with homeowner for inspection on Monday homeowner to sit on"
Our service department identified the panel that needed to be replaced and we got it into the queue
to be ordered, our ETA for the panel to be replaced was April 25th 2018. We resolved the screen rail issue brought up by the inspector who failed the job initially and rescheduled the inspection for the homeowner to be present on April 9th 2018. On April 9th 2018 we got word back that a new stretched ceiling for the customer would be $1500. In addition, we got back word from the city that the inspection we had scheduled passed *** the job was complete besides the new panel due on April 25th 2018 and the resolution of the ceiling. On April 19th 2018, *** Director of Operations, spoke to *** the homeowner. The conversation was that the customer agreed to a new invoice for $5,000 and would hold onto $2,900 until we resolved the ceiling issue and the few nicks and dents he said he noticed AFTER the service tech left from the last time BNT was there on April 5th 2018. We scheduled the panel swap with the customer on *** 11th 2018 with no issues. On *** 11th, *** spoke to the customer again and received pictures, this was brought to the service department's attention and a VM was left from *** on *** 11' 2018. After discussion with the senior service tech, the customer did not have window sills installed because he was renovating his interior at the time. After looking closer we had to order ANOTHER new panel due to the manufacturer. On *** 17" we updated the homeowner via telephone that the new panel replacement that was a defect from the manufacturer would come in on June 6'h 2018. At this time, *** went back to the customer's house to meet with the customer since he refused to pay the agreed $5,000 that he had in place with *** form BNT. At this meeting, *** demanded a larger credit than the $1,500 for the ceiling and the $200 credit for the "mess" he claims BNT made while installing. Homeowner was contacted on June 8' 2018 of a service appointment for June 28th 2018. Notes from the service appointment on June 28" 2018 from our senior service tech ***: "Panel swap complete caulk all window sills h/o installed them wanted us to caulk.. done .. He was questioning about his sliding glass door was out of plum because we had to shim out panel a little .. I explain to him that the his walls were also out of plumb installer was accommodating a visual effect
on door to not look so wacky.. door operates fine.. Also explain the only way to fix it is nearly to be reinstalled 6 hours of work drilling noise dust Etc in a way he kind of backed off we are all complete here @*** @*** @***".
As of June 28th 2018 the work on ***'s residence was complete and a credit of $1,700 in total was offered to him and the homeowner refused to pay his final ***. I am not sure many other
companies would have gone the distance with this customer. As for the "federal offence", there
is no law being violated as it is 100% COMPLETELY LAWFUL TO VIDEO SOMEONE WITUT PRIOR CONSENT, I have attached a video of someone cutting wood that is not part of BNT (Exhibit C). Clearly someone else is working in the home cutting wood and potentially causing a mess, yet BNT was still willing to credit customer for a $200 credit to their account. The customer has gone on multiple social media sites to bash BNT, he has every right to do so, but clearly BNT has stepped up and did everything in its power to complete the project and get the homeowner to pay. The resolution stands, $1,700 credit to his *** and a final invoice of $6,200.00 (Exhibit D) since his panel swap was completed on June 28" 2018 or BNT will use all means necessary to get full payment plus penalties from homeowner. We await the
homeowner's response.
(The consumer indicated he/she DID NOT accept the response from the business.)
I hope that response will be accessible to the public and the whole situation gets attention of the potential customers, since they have to know about all the possible outcomes when picking up a contractor.
Even though my situation with BNT Windows and Doors went way too far and literally into a confrontation (they've filed a lien against my property), there are many factors which are combined into their poor behavior and any client can face any/all/none of them.
By their sheer response and actions during the whole situation they have already proved themselves to be a poor performer as a contractor, but I'm willing to provide another response and update of the current situation.
First, I'll post a paragraph by paragraph to BNT's response, then I'll post an update of the situation.
P.1. - all clear, no comments
P.2. - that is lie and there was no demo, the walls were just painted at that point and I even sealed the ducts as well as cleaned the HVAC system since all the dirty jobs were done.
Their workers kept my entrance door open all the time even after a few of my objections because they were doing their wood cutting outside, thus bringing in all that sawdust on their clothes and shoes. I even got complaints from my neighbor who is extremely delicate about the mess they created outside since he couldn't pass *** the catwalk.
Their zipwalls had no effects, but the 2nd day, when they made that video, they covered all my furniture with plastic, *** they realized they were wrong.
However, they were too unmannered to admit that to their boss.
Also, I've paid the $13000 full invoice amount BEFORE the installation just a sign of my good *** in the company because I really liked the overall process, but unfortunately I talked only to *** at that point who is probably the only nice person in that company
P.3. - I notified *** by email and asked for a refund of $200 for cleaning and $600 for the ceiling, emphasizing that I have no hard feelings (I was too naïve at this point) and they still did a great job, stating at the same time that the price of replacement is at least twice more than I asked for. And all those emails I still have on file. *** promised to forward my emails to *** but I had no attention until I actually called discover in 2 months and disputed the charge.
Not to mention I contacted him multiple times before I did that. They never provided any comments/feedback, so their statements about that research is a pure lie.
P.4. - They talk about a delay here, but they installed the windows w/o even letting me know they had any problems with A, and that fact actually doesn't explain why their job performance was so poor.
So, here it comes! The money is off their bank account and *** immediately called my on my cell, making sure I wanted my $800 back (it was just peanuts at that time), plus remove the stains and scratches.
There was no apologies as they mentioned, *** called me and started question me about the ceiling, if I had invoices, where I got that from and etc. At this point I told him - "if you don't want to pay that money, do your own research and bring your contractor who is going to fix that ceiling".
We were still on the same page about me paying the balance after they fix everything we talked about.
In a few days a guy came to examine the ceiling and he told me it was at least $1600 to reinstall it, I *** felt really sorry about being so rude and cheap.
Then I got a call from *** who was trying to explain to me that the ceiling is not even worth a *** and that was the first time they encountered that and so on, asking to pay $5000 and keep the rest until they do the job, which I refused saying that they had a *** to do it properly and they would never get another one from me. His tone of voice went up, so we had to finish that unpleasant conversation.
P.5. - So, here comes another lie - they claim I wanted my ceiling replaced, but I already explained that above. They simply found out the price of the installation and offered a $1500 refund, plus $200 for the cleaning and $200 for the aggravation, total of $1900, demanding I pay them $5000 (Yeah, *** again lost his temper and said I was causing his blood pressure go up again, I told him they made the situation go that bad.)
Regarding that sliding door - it was supposed to be installed the same day, but due to their lack of integrity they simply left it standing there for 3 months before the inspector made them fix it - *** did it the same day! That's what I call motivation!
Also, here comes another lie - they inspector found a few SCREWS, not the covers, which were not installed in the frames. Can you imagine that lack of attention???
After the inspection I decided to inspect my windows in more details and I found that both the sliding doors were damaged!!! Their crew installed damaged products just to cover their own butts! The window frames were not leveled neither horizontally, nor vertically, they had gaps and all that was just a disaster and disappointment.
P.6. - Another lie - they were both was identified by me, described above. And *** from their company was talking to me with such attitude like it was me who damaged the doors and made them fix all that. Can you imagine?
So, here comes another issue with the sliding door frame which they had to shim - *** confirmed that it had to be replaced and then just backed off...And it's a labor issue which has 2 years of warranty. What they write is that there is a problem with my wall which is a BS - they just didn't install the frame properly and at this point I was not surprised since 2 window frames were not leveled, but they surely had an explanation - "We'll just caulk it". Anyway, that is an evidence of very poorly skilled manpower they use to do those jobs.
P.7. Finally, when they got that panel on June 28th, which is 6 months!!! from the date of installation, I asked the crew about the frame and just backed off saying I was supposed to talk to my sales rep about it. Well, *** was silent of his emails for a month by then.
Since the job wasn't completed, I didn't pay that *** they sent to me and decided to write multiple complaints over social networks, Revdex.com, Dept of Agriculture and just get more attention.
I can confirm that the video they made discretely in my condo is not a federal offence unless it's proven by the court however it can be proven, but at this point it's not, however it doesn't exclude the fact of their low morals ethics since day 2 of the installation when I still was of a very high opinion of them.
UPDATE as of August 10, 2018:
They sent me a lien and I called them on 08/04/18, we agreed to redo the frame, I paid the 30% of the installment as per contract which was about $2400 (still less than $5000 they wanted), I owe them about $3400 which will be paid after the job is finished, I still haven't got the ETA of that though, a week after we talked about it last time. That could be another 6 months, so good luck with this contractor.
Also, I'm attaching the picture of their "job" done with all the leveling issues which they haven't mentioned.
We addressed Mr. final issue with his sliding glass door track and he agreed our work was complete. After all you read above the customer accepted our credit and paid the 2nd payment after our first response and now has paid the account in full. The paperwork to get the lien removed has commenced and we are done with this customer 100%.
(The consumer indicated he/she ACCEPTED the response from the business.)
After 9 months of waiting, that project has finally been completed.
The last part which was the frame adjustment (they refused to fix it many times by providing various excuses like my walls were not even, lol) was accomplished in less than 2 hours. Just to let you know: that last part was spoken about in the beginning of June, then I got the lien in the end of July, then they kept rescheduling...
Finally they sent a guy 2 weeks ago who wanted to patch my walls. When I told him that I need the frame adjusted he was surprised not less than I was. We had a nice *** and I sent him back. At this point I took it as something expected and wrote them another email, literally their head doesn't know what the legs are doing.
Anyway, I'm glad to have finished with them, but even in their last response they couldn't specify the job which has to be addressed, not mentioned my last name being misspelled, I don't really care but it's good to notice that the amount of mistakes they make everywhere for which obviously a regular customer always pays.