He put a walkin refrigerator that has leaked since he put it inHe will not come out and fix itIt is still under warrantyHe will not return phone callsHis employee toldiscount me to sue him He will not honor the warranty
Revdex.com:Please help me
I would call them and they would not respondThey would hang up on me and told me to sue them I treated them with respect and they would not respond *** there person that they sent out threatened me and told me to sue them .I have tried many times to cantact them and they will not honor there waranty I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]
Regards,
*** ***
Bo's Service Company, lncEasum Road Louisville, KY 40299October 13, 2016Dear Mr.***:I sent a note on 10/6/letting you know our plans to addressing your complaint regarding the installation of a cooler at ***'s Baxter Liquors.Our technician, *** was out last week to address the problem with the compressor running all the timeHe made some adjustments of the equipment which should have corrected the length of time the compressor runsIf you notice this happening again, please let us know by calling our business telephone number at ###-###-####.In my last note I told you that *** ***, who installed the box, would be contacting youMy understanding is that he has talked with you and told you what steps he was going to take to correct the problem of water accumulation on the roofHe had planned to do this work this week but had some medical issues which required physical therapy this weekHe does plan to do the work in the upcoming week of October 17, 2016.Sincerely,Bo's Service CompanyCo: Revdex.com
See attachment for original document response.We are responding to a complaint submitted recentlyWe were unaware of any problem as We had no phone call and there were no messages left on our business phone or our home phoneYour letter was our first notice of a problem.During the installation
process there were several incidents of the owner being very unreasonable and verbally abusiveThe installer of the refrigerated box and his men were ordered off the property on several occasions, only for the owner to then change his mind and ask them to continue with the installationBotried to reach out to the owner to see what the problem was on several occasionsThe owner could not be reasoned with and was hung up on each timeBo then made a trip to his store to try and have a reasonable conversation with the owner but he, too, was ordered off the propertyIn the end this job was discounted heavily, to the point that we lost money in trying to appease the owner.The installation of a refrigerated box and installation of refrigeration was quoted at $30,We discounted this price and was actually paid $28,020.94.In our years of being in business, this is the first time we have ever had a complaint registered against usWe pride ourselves on the quality of our work, fairness in pricing and having a good working relationship with our customers.We did make contact with the owner several days ago through the subcontractor who installed the refrigerated boxThe owner was calm and respectful in this encounter and was assured that we would take care of any problem with the installation as per his warranty.Sincerely,*** ** *** **
He put a walkin refrigerator that has leaked since he put it inHe will not come out and fix itIt is still under warrantyHe will not return phone callsHis employee toldiscount me to sue him He will not honor the warranty
Revdex.com:Please help me
I would call them and they would not respondThey would hang up on me and told me to sue them I treated them with respect and they would not respond *** there person that they sent out threatened me and told me to sue them .I have tried many times to cantact them and they will not honor there waranty I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]
Regards,
*** ***
Bo's Service Company, lncEasum Road Louisville, KY 40299October 13, 2016Dear Mr.***:I sent a note on 10/6/letting you know our plans to addressing your complaint regarding the installation of a cooler at ***'s Baxter Liquors.Our technician, *** was out last week to address the problem with the compressor running all the timeHe made some adjustments of the equipment which should have corrected the length of time the compressor runsIf you notice this happening again, please let us know by calling our business telephone number at ###-###-####.In my last note I told you that *** ***, who installed the box, would be contacting youMy understanding is that he has talked with you and told you what steps he was going to take to correct the problem of water accumulation on the roofHe had planned to do this work this week but had some medical issues which required physical therapy this weekHe does plan to do the work in the upcoming week of October 17, 2016.Sincerely,Bo's Service CompanyCo: Revdex.com
See attachment for original document response.We are responding to a complaint submitted recentlyWe were unaware of any problem as We had no phone call and there were no messages left on our business phone or our home phoneYour letter was our first notice of a problem.During the installation
process there were several incidents of the owner being very unreasonable and verbally abusiveThe installer of the refrigerated box and his men were ordered off the property on several occasions, only for the owner to then change his mind and ask them to continue with the installationBotried to reach out to the owner to see what the problem was on several occasionsThe owner could not be reasoned with and was hung up on each timeBo then made a trip to his store to try and have a reasonable conversation with the owner but he, too, was ordered off the propertyIn the end this job was discounted heavily, to the point that we lost money in trying to appease the owner.The installation of a refrigerated box and installation of refrigeration was quoted at $30,We discounted this price and was actually paid $28,020.94.In our years of being in business, this is the first time we have ever had a complaint registered against usWe pride ourselves on the quality of our work, fairness in pricing and having a good working relationship with our customers.We did make contact with the owner several days ago through the subcontractor who installed the refrigerated boxThe owner was calm and respectful in this encounter and was assured that we would take care of any problem with the installation as per his warranty.Sincerely,*** ** *** **