Board of Municipal Utilities

In his complaint, Mr*** states he “notified BMU a year ago that I was leaving the location and to disconnect the service”. Mr*** made a similar statement to our Customer Service Supervisor, *** ***, in a recent conversation at our office. He stated that he called us to have
the service disconnected. It has always been our policy that we do not take disconnect orders over the phone. Every one of our Customer Service Representatives knows this policy and we do not deviate from it. If Mr*** called and requested a disconnection he would have been told that he must come into the office, present a valid ID and sign for the disconnect. He would have also been told if he is unable to come to our office he could mail or FAX us a written disconnect request along with a copy of his ID. I have included a copy of the Termination of Service section of the General Rules, Policies and Regulations of the Board of Municipal Utilities. This section includes our policy on disconnections. Since no disconnection order was ever received the service continued in the account name Mr*** set up and the statements were mailed to the last address he had given us. We are not sure what “other businesses” Mr*** is referring to. This account has been in the name *** ** *** since it was opened. As to Mr***’s claim that we do not read the meter on a regular basis, that is completely false. We read every meter in our system every month of the year. We can provide meter readings for every month this account has been billed. Our Customer Service Supervisor, Mr***, is willing to work with Mr*** to help him get the account current. The ongoing charges were strictly a result of Mr***’s failure to follow Board of Municipal Utilities’ policy and provide us with a proper disconnect order