Acknowledge reciept of the complaints. We have reviewed the case and found that it is mis-understanding due to the late response time. Customer placed order on Dec 14th and picked express delivery, we have arranged immeidate production upon receipt of the order. We checked our phone record and...
realised that customer would like to cancel the order with concern of delivery cost. In fact, we have finished the printing at that time and communicated on this case. The order is finished and being sent to customer via [redacted] with tracking number:[redacted]074 and the parcel will arrive customer on Dec 20th. You can track the parcel via below link: [redacted] Honestly, we are fair company and working to provide best services and products to customer. We do not want to disappoint customer as we take part of responsibility not able to answer customer inquiry on timely manner. We are willing to offer discount on the delivery cost and refund back US$15.00 to customer in couple of days. Best regards, [redacted] [redacted]
Acknowledge reciept of the complaints. We have reviewed the case and found that it is mis-understanding due to the late response time. Customer placed order on Dec 14th and picked express delivery, we have arranged immeidate production upon receipt of the order. We checked our phone record and...
realised that customer would like to cancel the order with concern of delivery cost. In fact, we have finished the printing at that time and communicated on this case. The order is finished and being sent to customer via [redacted] with tracking number:[redacted]074 and the parcel will arrive customer on Dec 20th. You can track the parcel via below link: [redacted] Honestly, we are fair company and working to provide best services and products to customer. We do not want to disappoint customer as we take part of responsibility not able to answer customer inquiry on timely manner. We are willing to offer discount on the delivery cost and refund back US$15.00 to customer in couple of days. Best regards, [redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.