Boardwalk Apartments at Dewberry Landing

To whom it may concern:In the complaint above [redacted] stated that she first contacted our office about her problem around August When she first initially started complaining there no manager at this propertyI am not sure who she spoke with prior to my hire date, but they did not satisfy her account and it left her owing a balance for her daughters leaseWhen I? first spoke with [redacted] it? was on November 19, and I told her I was not working at the property at the time, so I could not verify if what she was saying was true or not; so therefore my regional manager would have to make the decision of whether she would have to pay this balance or notI explained to her that we had just switched management companies, and that my new regional had to attend a conference and then she was scheduled to be on vacationI assured her that I would let my new regional know and get back to her as soon as I had her final decisionShe asked for her contact information but I explained to her that we are not allowed to give that information out, but I did forward her a copy of the letter that I sent to my regionalI told her that my regional would be visiting the property after her vacation and if I had not received a response via email I would speak to her about it then.My regional visited the property and I told her of Mrs [redacted] 's situation, as I told her I wouldSince we had a completely new staff and no one could verify if the situation happen or not;? my regional? gave me the decision that it was ok to? clear her accountI called Mrs [redacted] and let her know that they we were? clearing the balance in our system and procollectShe thanked me and, to my knowledge,? was satisfied with the final decision.? Thank you, [redacted]

To whom it may concern:In the complaint above [redacted] stated that she first contacted our office about her problem around August When she first initially started complaining there no manager at this propertyI am not sure who she spoke with prior to my hire date, but they did not satisfy her account and it left her owing a balance for her daughters leaseWhen I first spoke with [redacted] it was on November 19, and I told her I was not working at the property at the time, so I could not verify if what she was saying was true or not; so therefore my regional manager would have to make the decision of whether she would have to pay this balance or notI explained to her that we had just switched management companies, and that my new regional had to attend a conference and then she was scheduled to be on vacationI assured her that I would let my new regional know and get back to her as soon as I had her final decisionShe asked for her contact information but I explained to her that we are not allowed to give that information out, but I did forward her a copy of the letter that I sent to my regionalI told her that my regional would be visiting the property after her vacation and if I had not received a response via email I would speak to her about it then.My regional visited the property and I told her of Mrs [redacted] 's situation, as I told her I wouldSince we had a completely new staff and no one could verify if the situation happen or not; my regional gave me the decision that it was ok to clear her accountI called Mrs [redacted] and let her know that they we were clearing the balance in our system and procollectShe thanked me and, to my knowledge, was satisfied with the final decisionThank you, [redacted]

To whom it may concern:
In the complaint above *** *** stated that she first contacted our office about her problem around August When she first initially started complaining there no manager at this propertyI am not sure who she spoke with prior to my hire date, but they
did not satisfy her account and it left her owing a balance for her daughters leaseWhen I first spoke with *** it was on November 19, and I told her I was not working at the property at the time, so I could not verify if what she was saying was true or not; so therefore my regional manager would have to make the decision of whether she would have to pay this balance or notI explained to her that we had just switched management companies, and that my new regional had to attend a conference and then she was scheduled to be on vacationI assured her that I would let my new regional know and get back to her as soon as I had her final decisionShe asked for her contact information but I explained to her that we are not allowed to give that information out, but I did forward her a copy of the letter that I sent to my regionalI told her that my regional would be visiting the property after her vacation and if I had not received a response via email I would speak to her about it then.My regional visited the property and I told her of Mrs***'s situation, as I told her I wouldSince we had a completely new staff and no one could verify if the situation happen or not; my regional gave me the decision that it was ok to clear her accountI called Mrs*** and let her know that they we were clearing the balance in our system and procollectShe thanked me and, to my knowledge, was satisfied with the final decision
Thank you,
*** ***

To whom it may concern:In the complaint above *** *** stated that she first contacted our office about her problem around August When she first initially started complaining there no manager at this propertyI am not sure who she spoke with prior to my hire date, but they did not
satisfy her account and it left her owing a balance for her daughters leaseWhen I? first spoke with *** it? was on November 19, and I told her I was not working at the property at the time, so I could not verify if what she was saying was true or not; so therefore my regional manager would have to make the decision of whether she would have to pay this balance or notI explained to her that we had just switched management companies, and that my new regional had to attend a conference and then she was scheduled to be on vacationI assured her that I would let my new regional know and get back to her as soon as I had her final decisionShe asked for her contact information but I explained to her that we are not allowed to give that information out, but I did forward her a copy of the letter that I sent to my regionalI told her that my regional would be visiting the property after her vacation and if I had not received a response via email I would speak to her about it then.My regional visited the property and I told her of Mrs***'s situation, as I told her I wouldSince we had a completely new staff and no one could verify if the situation happen or not;? my regional? gave me the decision that it was ok to? clear her accountI called Mrs*** and let her know that they we were? clearing the balance in our system and procollectShe thanked me and, to my knowledge,? was satisfied with the final decision.? Thank you,*** ***

To whom it may concern:In the complaint above [redacted] stated that she first contacted our office about her problem around August 2015. When she first initially started complaining there no manager at this property. I am not sure who she spoke with prior to my hire date, but they did not...

satisfy her account and it left her owing a balance for her daughters lease. When I first spoke with [redacted] it was on November 19, 2015 and I told her I was not working at the property at the time, so I could not verify if what she was saying was true or not; so therefore my regional manager would have to make the decision of whether she would have to pay this balance or not. I explained to her that we had just switched management companies, and that my new regional had to attend a conference and then she was scheduled to be on vacation. I assured her that I would let my new regional know and get back to her as soon as I had her final decision. She asked for her contact information but I explained to her that we are not allowed to give that information out, but I did forward her a copy of the letter that I sent to my regional. I told her that my regional would be visiting the property after her vacation and if I had not received a response via email I would speak to her about it then.My regional visited the property and I told her of Mrs. [redacted]'s situation, as I told her I would. Since we had a completely new staff and no one could verify if the situation happen or not; my regional gave me the decision that it was ok to clear her account. I called Mrs. [redacted] and let her know that they we were clearing the balance in our system and procollect. She thanked me and, to my knowledge, was satisfied with the final decision. Thank you,[redacted]