Boardwalk Auto Center

Complaint: [redacted] I am rejecting this response because: The dealership should act as a Liaison to Nissan and assist in this matter Furthermore, the Dealership kept my vehicle for weeks and did not offer a loaner vehicle or assist in a solution to rectify the issue of my wife not having a vehicle while the dealership held it for several weeks longer than what I was originally told This dealership has not taken any accountability for holding my vehicle longer than what was discussed or the inconvenience and burden put on my family by not having transportationI leased this vehicle and signed a contract through the dealership, so I would at least expect the dealership to assist in any problems or issues relating to the vehicle Sincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2016/01/22) */ Contact Name and Title: General Manager Contact Phone: [redacted] Contact Email: [redacted] @bwalkauto.com I will have my Sales Manager call and exchange$ on dealer card for $reimbursement GM [redacted] Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/02/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) We received the $reimbursement

Initial Business Response / [redacted] (1000, 7, 2015/09/26) */ Dear Mr [redacted] , we are extremely upset to hear about your recent purchase from Boardwalk Chevrolet. We strive to make every customer a happy customer and provide a stress free purchasing environment. Customer satisfaction is a top priority.... This is not a typical purchase experience and we would very much like to speak with you about this. Please contact us at your convenience. Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/09/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) Please provide contact information along with extension where I can reach you.

this is a manufacturer ( NIssan ) issue customer has to deal with Nissan corporation on this matter

Boardwalk has no say in the TDI payout program under the current settlement program it is Between VW settlement program and the customer.VW gives Boardwalk no say in this matter he must contact VW settlement program

Hello,
My name is *** ***, and I am the General Manager at Boardwalk NissanThis complaint was recently escalated to me, and I've been working with Nissan North America on a resolution.
The customers complaint stems from warranty work required on his Pathfinder, and the burden is on
the manufacturer, and not the dealer to provide alternative transportation while the vehicle is under going repairsAs a show of good faith, I'm looking into refunding our customer a portion of his lease payment, prorated for the time the vehicle was out of serviceI'm awaiting a final response from Nissan North America to see if they will good will this refund, and if they will not, our franchise will take care of it.
Per the early lease termination, that situation needs to be rectified with Nissan Motor Acceptance Corp, which handles all leasingAt the franchise level, we have no control over the customers billing or automatic paymentsI'll instruct the customer how to resolve that issue.
If you have any questions, please feel free to reach out to me at ***, or my office line ***
*** ***General ManagerBoardwalk Nissan

Initial Business Response /* (1000, 7, 2015/08/10) */
Customer called Dealership in response to an add car only to find we made a mistake which was correctedCustomer never showed up at Dealership
Initial Consumer Rebuttal /* (3000, 9, 2015/08/12) */
(The consumer indicated he/she DID NOT
accept the response from the business.)
the same ad is still up on dealer's website (for a different VIN, which is the bait-and-switch tactic they are using)when I asked VW America assistance in helping me get the original deal (which is still, as of aug 12, posted on the website), the dealer told VW corporate they are not interested in dealing with meThe feeling is mutualI wasn't going to drive miles to the dealer unless they agreed to offer the deal
http://www.boardwalkvolkswagen.com/Special/new/XXXXXXXX
you can please close this case nowI am not interested in dealing with this businessMy only interest is alerting other consumers to their tactics

Complaint: ***I am rejecting this response because: We have been going back and forth for months now and keep getting the same responseFor a company/dealership that deals directly with Nissan, they would've given a response by now. Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/10/28) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
customer came in saturday October 17, with issues with her car without an appointmentvehicle was diagnosed and customer contacted on monday October 19th with a diagnoses of
a maf sensor being faulty and given an estimate of $540.Kristen ( owner of the car ) authorized the repairs also advised that part had to be ordered and will take some time.Part came in and was installed on thursday oct.22nd, after the installation of the maf sensor and quality control,vehicle was still not 100%, after rechecking the new sympton, it was determined that the catilytic convertors burned up due to the faulty maf sensor overheating, one failure caused the other, unfortunately not able to determine that failure until the main source was repaired, our advisor called and spoke to both ladies in regards to the additional findings on Oct 22nd and they ( kriten and *** ) authorized an additional $for the cat.convertor replacement.at that time the advisor offer some sort of compensation as a courtesy due to the delay of the additional findings, which Boardwalk wasnt/is responsible forvehicle was completed the following day ( Oct 23rd) the advisor offer to e as a courtesy due to the delay of the additional findings,The Customer came in the following day to pick up the vehicle, spoke to a intern manager on duty who had no clue in regards of the situation,customer insisting on getting compensation for the rental car that they had during the period that the vehicle was downWe dont provide alternate transportation while vehicles are down (its the custs responsibilty to find alternate transportation ) The compensation was a $discount on the repairs as a courtesy, Yes the service advisor agreed on some sort of a courtesy compensation after the repairs but never mention axactly what it would be.We will not provide anymore form of compensationThe invoice stands as is and customer needs to pick up the vehicle within the next days or they could be storage fees acrulled
best regards
*** ***
Service Manger
Initial Consumer Rebuttal /* (3000, 7, 2015/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I disagree with the events as outlined by the respondent and reject the position taken by the respondent
Specifically:
The respondent's statement that "unfortunately not able to determine that failure until the main source was repaired" is incorrectIt was possible to diagnose the issue with catalytic converter without the repair of the MAF
Since 1996, every car sold in the United States has had an OBD On-Board Diagnostic II system installed that tests the catalytic converter among many other things
Both *** and *** have told me that there is not code for diagnosing an issue with the catalytic converterThis too is incorrectCode *** will indicate whether or not the catalytic converter is performing per the established technical thresholds
Lastly the root cause of the issue was found, as documented by Boardwalk Nissan, by removing the front exhaust tube where the technician noted "found debree in cat..." It was not necessary to replace the MAF to find debris in the catalytic converter
Additional details disputing the respondent's data are as follows
*** *** owner of the car and I were told on Saturday, October 17th, that we would be provided with a diagnosis on Monday and that the car would be ready Monday eveningA diagnosis was provided on Monday, but the vehicle was not ready as previously communicated
The estimate to repair the MAF per the ***, the Nissan Service representative, was $Additionally, *** stated that replacing the MAF would resolve the issue and committed that the vehicle would be available on Wednesday, October 21st
I have requested that the repair shop provide the results of the testingSpecifically, the error codes and the readings from the testing of the MAF, including the air flow sensor ratioThey have been unable to provide the specific results of the threshold testing
No new symptoms were identified - per the mechanics notes that were provided to me from Boardwalk NissanThe documentation states, "still found some lack of power"Lack of power was the initial symptom
With respect to the diagnosis of the catalytic converter failure, this was communicated on Thursday, October 22nd***, the Nissan Service representative apologized as he previously communicated that replacing the MAF would fix the issue*** committed that the vehicle would be ready on Friday, October 23rdAdditionally, *** mentioned that he would speak with his manager to see if he could "help" with the rental car expenses
There was no communication from the Service Shop on October 23rd regarding the readiness of the vehicle
On Saturday, October 24th, *** *** and I returned to Boardwalk Nissan to inquire about the status of the carI spoke with the ***, the Interim Service ManagerHe pulled the vehicle notes in the system and noted that the vehicle was readyWe spoke about the rental car - and he told me that there could be days of compensation for the rental carI also requested that we speak about the nature of the diagnosis and the repairsAlthough he had access to the computer database where information about the car was stored, including the mechanic's notes, he was unable to do so and requested that I speak with ***
On Monday, October 26th, *** explained that the vehicle was ready on Friday October 23rd, but he was unable to complete the "paperwork" on the vehicle
Also on Monday, October 26th, ***, the Service Manager at Boardwalk Nissan communicated that all notes, including the rental car compensation were documented in the computer/databaseHis response to this complaint is that the Interim Service Manager "had no clue in regards of the situation"This is different from what he previously communicated and an example of a changing narrative from the team at Boardwalk Nissan
Lastly, *** stated that Boardwalk Nissan does not store vehicles and that he would place a Mechanics Lien on the carThis is different from what the respondent wrote in the response to the complaint that "customer needs to pick up the vehicle within the next days or they could be storage fees acrulled."
The requested "middle ground" is a reimbursement in the amount of $The details are as follows
Reimbursement of 50% of the cost to diagnose the issue $
Reimbursement of 30% of the cost to replace the MAF $
Nissan Boardwalk honor the commitment made by ***, the Interim Service Manager to provide days of credit for the rental car $
Final Business Response /* (4000, 9, 2015/11/03) */
We stands on the initial decision provided on the previous statementWe will not be responsible for any more courtesy compensation
best regards
Final Consumer Response /* (4200, 11, 2015/11/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response from Boardwalk Nissan, "We stands on the initial decision provided on the previous statementWe will not be responsible for any more courtesy compensation." is not accepted
The team at Boardwalk Nissan has not addressed the issues that lead to an exponential increase in the cost to repair the vehicleSpecifically:
The misdiagnosis of the root cause of the vehicle problem
The inability to provide the requested testing results
Missed commitments for completing repairs to the vehicle
Incorrect information about the ability to test for and diagnose issues associated with the catalytic converter
The Service Advisor's inability to complete the vehicle paperwork in a timely fashion
The lack of documentation/service notes in the computer/database at the repair shop
The requested "middle ground" to resolve and close this case is reimbursement in the amount of $The details are as follows
Reimbursement of 50% of the cost to diagnose the issue $
Reimbursement of 30% of the cost to replace the MAF $
Nissan Boardwalk honor the commitment made by ***, the Interim Service Manager to provide days of credit for the rental car $

Complaint: ***I am rejecting this response because:
*** from Boedwalk Chevrolet specifies that the damage may have occurred from neighboring treesThe damage to my vehicle occurred while it was in possession of the business for repairNegligence of the employees for parking the vehicle in an inappropriate area (under trees) should not result in damages to the customer. Sincerely,*** ***

Initial Business Response /* (1000, 7, 2015/09/26) */
Dear Mr [redacted], we are extremely upset to hear about your recent purchase from Boardwalk Chevrolet. We strive to make every customer a happy customer and provide a stress free purchasing environment. Customer satisfaction is a top priority....

This is not a typical purchase experience and we would very much like to speak with you about this. Please contact us at your convenience.
Initial Consumer Rebuttal /* (3000, 9, 2015/09/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please provide contact information along with extension where I can reach you.

Initial Business Response /* (1000, 5, 2015/07/31) */
Customer did not want to finish repair with our facility. Parts were special ordered and could not be cancelled. We did receive parts in timely matter. We are refunding customer cost of parts that were special ordered

Customer came in for repairs, vehicle was stored both inside and outside the shop, mostly inside,  while waiting for parts. due to weather ( strong wind and rain ) vehicle got wet, dirty and as per customer after picking up his vehicle  it had tree sap on it. ( we don't have trees in...

our property ) may have been caused by neighboring trees due to weather. Customer has rally stripes on the vehicle which has some discoloration due to weather and age of the vehicle. We agreed to  detail the vehicle as a courtesy. After the detail customer still complaining on the rally stripes on the vehicle, I [redacted] The service manager inspected the stripes and advised  the customer in person that the issues with the stripes are in deed due to age of the vehicle and industrial fall out ( small metal particles  from the air )  due to weather from aging. 
 
As I stated to the customer Boardwalk Chevrolet will not be responsible for any related issues caused by weather/mother nature events.
 
best regards
[redacted]
service Manger

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: The dealership should act as a Liaison to Nissan and assist in this matter.  Furthermore, the Dealership kept my vehicle for 3 weeks and did not offer a loaner vehicle or assist in a solution to rectify the issue of my wife not having a vehicle while the dealership held it for several weeks longer than what I was originally told.  This dealership has not taken any accountability for holding my vehicle longer than what was discussed or the inconvenience and burden put on my family by not having transportation. I leased this vehicle and signed a contract through the dealership, so I would at least expect the dealership to assist in any problems or issues relating to the vehicle.  
 
Sincerely,[redacted]

Boardwalk has no say in the TDI payout program under the current settlement program  it is Between VW settlement program and the customer.VW gives Boardwalk no say in this matter he must contact VW settlement program.

this is a manufacturer ( NIssan ) issue customer has to deal with Nissan corporation on this matter.

Initial Business Response /* (1000, 5, 2016/01/22) */
Contact Name and Title: General Manager
Contact Phone: [redacted]
Contact Email: [redacted]@bwalkauto.com
I will have my Sales Manager call and exchange$500
on dealer card for $500 reimbursement.
GM
[redacted]
Initial Consumer Rebuttal...

/* (2000, 8, 2016/02/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We received the $500 reimbursement.