Boardwalk Real Property Management LLC

To whom it may concern,After the tenant vacated the property, the property manager surveyed the property and noticed a pet smell Because of this and because she did not use one of the approved carpet cleaning companies listed in the move-out instructions, attached, that were sent to her via email, attached, after she gave Boardwalk notice to vacate, he asked one of the approved companies to test the carpets for urine The vendor used a device designed to alert on recent urine stains The device does not alert on stains that havedried and crystalized Because the device alerted on numerous stains, the carpet was pulled up and rolled back to show the underside of the carpet Recent urine stains are yellowish-brown while those that have dried and are crystalized are white and at least years old There were numerous areas of recent urine stains This is the reason for the carpets were re-cleaned and treated for pet urine Based on this fact and an email we sent to the tenant, attached, due to a call from a local pet rescue shelter notifying us that was asking to adopt a pet, the charges will remain I have also attached her mocondition form where she never mentions carpet smell Also, no one from Boardwalk ever mentioned replacing the carpets, The real estate agent who showed her the property is an independent agent who works for another company,.I am sorry for this situation and appreciated the fact that the tenant always paid her rent in a timely manner

In response to the complaint We had no knowledge of any pets having been kept in this property I will point out that the tenant accepted the property by signing the lease and moved into the property on November 2, I have attached a copy of their move in condition report on which there is no mention of any problems with regard to carpets, dog hair or dust I have also attached a copy of the carpet cleaning bill from the previous tenant, done after they vacated the property We have had repair request, one for a plumbing leak that was repaired and one on January for pest control that have been set up Until yesterday, January 15, we had not mention of any other problems I will be happy to have one of our vendors clean under the stove and behind the refrigerator However, I will not have the carpets re-cleaned I would suggest that they contact the vendor who did the carpet cleaning to see if they might be able to help them

We have been in contact with the tenant, the hole in the roof has been temporarily repaired until we can get the whole roof replaced due to hail damage We have employed a pest control company to catch and remove the racoon The interior hole in her closet ceiling has been temporarily repaired We will repair it permanently once the racoon is removed The water in the carpet has been removed and the carpets and walls cleaned

Complaint: ***
I am rejecting this response because now this company is clearly finding anything they can use to justify me being responsible for this pet urine on these carpets that should have been changed before I moved inThe same stains were on some areas of the carpets when I first saw the home. Again, the realtor said the carpets needed to be changed and that clearly was not the case when I moved inI just got to the area and had already paid the deposit so I had to move inUpon move-in, I recalled some type of pet smell but it was not in every room.I was aware that the animal shelter would call property management on my behalf to see if we can own a pet because they informed me that they wouldIt was no secretWhen the animal shelter informed us that property management would not allow us to have a pet, they did not give us one, we never got one, and we never owned one.Again, look at the moinspection formThere was nothing on that form that had carpets as part of the inspection so I could not write anything about the carpetsI should not be paying for an oversight on their partI am not an expert on machines, but the company trying to discredit me, a veteran of almost years, is a complete insult and it shows the integrity of this companyThere have been numerous tenants that lived in this house before I did, and I know that one of them use to have a girlfriend and a dogThey are not going to pin this one on me
Regards,
*** ***

I appreciate the tenants response. However, if you do look at the mocondition form, that was attached in our original response, you will see that there is a line called "Flooring" for each room where the tenant did report the stains on the carpeting. Again, no one from this company ever suggested that the carpets were to be replaced however the carpets were professionally cleaned prior to her move-in. After she vacated and we had the property and carpets professionally cleaned the property rented almost immediately. Currently the tenant has an outstanding balance owed to the owner. In my discussion with the owner, he is willing to credit the tenant $to bring their balance to $0.00, rather than send them to collections. If this is acceptable with the tenant then we will consider the situation closed

In response to the complaint.  We had no knowledge of any pets having been kept in this property.  I will point out that the tenant accepted the property by signing the lease and moved into the property on November 2, 2015.  I have attached a copy of their move in condition report on...

which there is no mention of any problems with regard to carpets, dog hair or dust.  I have also attached a copy of the carpet cleaning bill from the previous tenant, done after they vacated the property.  We have had 2 repair request, one for a plumbing leak that was repaired and one on January 13 for pest control that have been set up.  Until yesterday, January 15, 2016 we had not mention of any other problems.  I will be happy to have one of our vendors clean under the stove and behind the refrigerator.  However, I will not have the carpets re-cleaned.  I would suggest that they contact the vendor who did the carpet cleaning to see if they might be able to help them.

We have been in contact with the tenant, the hole in the roof has been temporarily repaired until we can get the whole roof replaced due to hail damage.  We have employed a pest control company to catch and remove the racoon.  The interior hole in her closet ceiling has been temporarily...

repaired.  We will repair it permanently once the racoon is removed.  The water in the carpet has been removed and the carpets and walls cleaned.

To whom it may concern,After the tenant vacated the property, the property manager surveyed the property and noticed a pet smell.  Because of this and because she did not use one of the 5 approved carpet cleaning companies listed in the move-out instructions, attached, that were sent...

to her via email, attached, after she gave Boardwalk notice to vacate, he asked one of the approved companies to test the carpets for urine.  The vendor used a device designed to alert on recent urine stains.  The device does not alert on stains that havedried and crystalized.  Because the device alerted on numerous stains, the carpet was pulled up and rolled back to show the underside of the carpet.  Recent urine stains are yellowish-brown while those that have dried and are crystalized are white and at least 3 years old.  There were numerous areas of recent urine stains.  This is the reason for the carpets were re-cleaned and treated for pet urine.  Based on this fact and an email we sent to the tenant, attached, due to a call from a local pet rescue shelter notifying us that was asking to adopt a pet, the charges will remain.  I have also attached her move-in condition form where she never mentions carpet smell.  Also, no one from Boardwalk ever mentioned replacing the carpets,  The real estate agent who showed her the property is an independent agent who works for another company,.I am sorry for this situation and appreciated the fact that the tenant always paid her rent in a timely manner.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]