Boardwalk Realty & Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Sarah * T***,Hello Sarah,I am sorry to hear about the issues that you have been experiencing over the term of your lease I would like to respond to your complaint so that you may better understand the situation As frustrations build regarding the experiences you have been
encountering, even the smallest of issues can seem immensely important as they are compounded upon larger, more relevant issues First I would like to apologize for these issues and those frustrations Each and every issue has been addressed and/or is being addressed with a timely response The most important thing that I want you to understand is that we do not own the property We did not do the renovations on the propertyNot one All of the renovations were done by the owner of the property or the owners crew and contractors We cannot control the workmanship of those individuals After the renovations, the property was presented to us, as a property management company, to market and fill with good, qualified tenants You were shown the property and a move in-inspection was performedThe condition was noted and you were aware of the property Shorty thereafter issues were found after use of the intended item and we were notified We worked diligently with the owner of the property to get these items rectified as quickly as possible You were clearly communicated with that we needed owners approval for such items and kept up to date with the progress Certain items did take a little longer than our desired time frame due to the owner wanting to use his guys that originally performed the work as it was still under warrantyHowever, they were still dealt with in an acceptable time-frame Most of the items reported, however where fixed within several days The A/C that didn't exist, was quickly installed within less than a week The water heater issue cited was repaired within days You have lived in the property now for a while As a tenant if you feel that the home is not suitable for habitable living you have the right to note the deficient conditions, serve them to the landlord, and if they are not fixed within the time frame allowed you can leave within a day periodYou get your deposit back and no longer have obligation to the rest of your lease Your complaint states that you notified our Ogden office several times of issues in February, yet this complaint is in July So several months have passed since then and yet you have continued to live in the home Even when the flood happened you were offered to stay at a hotel for a per diem amount more than your actual per diem rent amount yet you refused and continued to stay in the property Even in alternative to this your May and June rents were discounted from the original $monthly rent to $rent You have also been given the alternative of leaving and breaking your lease without any penalty several times, yet you have elected not to follow this option and have requested to stay until the end of your lease If the property is so terrible why would you choose to stay in the property with an offered option to do differently without penalty?There is another tenant living in the same building, and although we do not deny there have been issues that you have experience, the other tenant has not complained of a single one.Each and every issue you have notified us of has been completed, save a few that have required a progressive approach and continue to be worked on as the owner of the property approves.Your request for the disputed amount in the complaint will not be granted as you have already been discounted for rent and have continued to live in the property, even when offered the option of leaving The deposit will be treated as any other move out situation at the end of a lease The property will be inspected at your move-out and any damages will be noted Obviously any of the issues that are not a result of your tenancy are not your responsibility. Again I am sorry for your frustrations and the experience you feel you have had But every effort has been made on our part to make a better situation for you.Thank you,Boardwalk Property Management

I am sorry for the misunderstanding The Lease to which you are referring to was signed on January 4th and states clearly that the term is through the 29th day of February It does not say on or before, but rather definitive start and stop dates The Lease also has a number of
other terms to be kept What I believe you are referring to is not the Lease, but rather is the notice that was delivered to you which is called the NOTICE TO VACATE This states in paragraph that this is notice to vacate on or before the 29th of FebruaryIt also states in that same paragraph to review the rules of the Lease regarding the moveout The very last sentence of, still this same paragraph, states, YOU MUST STILL PAY ALL RENT AND FEES DUE THROUGH THE DATE ABOVE Which is the 29th This notice is simply a notice for you to be out at the end of your lease If you elect to move out early, which is certainly your choice, you can You are still bound, however, by the terms of the Lease Agreement The Lease Agreement is the binding document which you and our representative signedThe NOTICE TO VACATE is simply signed by our representative and is simply a notice I apologize for any misunderstanding regarding this and we will certainly work with you regarding any owed money to help spread this out if need be, but this is your obligation I hope this is a better explanation for your understanding

Sarah,I am sorry that you are not satisfied with my previous response, but this is the best explanation I can offer.  Obviously you were not happy with the property and the condition. I understand this, but I do not understand why you did not take the opportunity to move out as it was given to you several times.  You were told that it would be a mutual termination of lease, which means you would have no obligation to continue paying rent on a property that you no longer lived in nor had obligation to a lease.  I am sorry that your closing on purchasing a home was pushed back many times, but you elected to remain in the property to satisfy your own needs. And using that as an excuse and then coming back to make claims against our company for not trying to work with you, or not fixing the issues with the property is not the correct way to go about this.   No one forced you to remain there.  We did not create the issues with the property. It was not intended to have the property have issues. Every effort was made to rectify the situations as they happened as quickly as possible. You were made aware of this during the whole process.  I'm sorry you do not see it that way.  Good luck in all future endeavors.Boardwalk

Complaint: [redacted]
I am rejecting this response because:
First, the major A/C problem that was mentioned in the business' response was not accurate. The issue was reported on June 2, 2015. It was not fixed until June 9, 2015. It took an entire week with temperatures breaching 100 degrees before the problem was fixed. One contractor came the very next day (June 3) but said he could only give a quote and couldn't make the repairs until the owner approved them. That is what took a week. All we had were some floor fans to try to keep cool. Additionally, this was only one of the many problems with this duplex. The complaint date is listed in February, as that is the first complaint that was made. And we did try to move out of this unit, several times. We were in the process of purchasing a home and our closing date was pushed back multiple times, and ended up being delayed for weeks. Otherwise, we would have been out of the unit well before our lease ended. Additionally, the hotel that was offered to us was given a limit of $50/night. First, a family of five and two cats cannot fit into a room that small and expect to live comfortably for the three months that were remaining on the lease (since the flooding/carpet issues were never fixed, even up until the last day of our lease). Second, there are no hotels that we could find for near that price. And anything over the $50/night rate, I would not be reimbursed for. And lastly, there are no hotels near our duplex. My children walk to and from school, and would have no way of getting there if we had to stay in a hotel in the next town. All of the conditions listed in the complaint were unacceptable. The discounted rent in the last two months were helpful, but did not cover all of the problems we had to deal with. And finally, if I am obligated to pay rent to this duplex, I can't afford to go ahead and move out and pay rent or mortgage somewhere else at the same time. Our lease clearly states that the landlord is responsible for keeping the unit in habitable conditions and responding to all maintenance requests in a timely manner. All requests had to be sent via email or text multiple times to get a response, sometimes up to a week before we even heard back. I have kept all email communications to support my claims.
Sincerely,
Sarah T[redacted]

Hello,The nature of the complaint was due to the fact that we did not have authorization to release the tenant from the Lease agreement. The property was purchased by and the new owner became our client. There was miscommunication regarding the verbal release of the tenant from the contract.Since...

this time we have met with the tenant and the new owner of the property and have all come to an agreement.  The situation has been resolved in with all parties in mutual agreement.