Boat Club LLC

This customer's order was shipped on May 1st, and we have a delivery confirmation on May 5th, We just received an email from the customer stating they never received their order and unfortunately the USPS tracking number has expiredSometime ago and unrelated to this order we discovered that the USPS tracking numbers were disabled by the post office after days, which would open the door for non-received order fraud, so we made sure that our website included Informed Delivery®This system would send our website and the customer a delivery confirmation, which it did as shown in the timeline below I plan to have the post office research this to find out if the tracking information can be recovered I also told this customer that I would file an insurance claim on their behalfThank You Fulfillments [redacted] DeliveredCarrierUSPSTracking number [redacted] Delivery dateMay 5, 2017Items× Cherry Plum Tree (pack)× Red Maple Tree (Pack)× American Tulip Tree (Pack)× American Sycamore Tree (Pack)× Purple Smoke Tree MAY 5, 2017Shipment delivered email was sent to [redacted] ).1:43pmMAY 1, 2017Shipping confirmation email was sent to [redacted] *** ( [redacted] ).6:30pmResend emailYou archived this order.6:29pmYou fulfilled items.6:29pmAPRIL 10, 2017You updated the shipping address for this order.7:12pmAddress1updated from east emerald rd to PO BOX 86Cityupdated from san simon to RodeoZipupdated from to 88056Provinceupdated from Arizona to New MexicoNorthern Ridge Nursery7:08pmold address = [redacted] ***Northern Ridge Nursery7:08pm [redacted] ***FEBRUARY 28, 2017You ([email protected]) sent a follemail to [redacted] ).6:41pmNorthern Ridge Nursery6:40pmSPRING 2017You captured $USD on PayPal Express Checkout.6:40pmFEBRUARY 27, 2017Order confirmation email was sent to [redacted] 11:01pmResend email$USD was authorized on PayPal Express Checkout.11:01pm [redacted] placed this order on Online Store (checkout # [redacted] )

Naming calling.Its no fault of mine,if you can not handle the truthSlander,suit .Hah ahaBe it known;I can sue you.for taking my money ,and not delivering to me what I had ordered.Now,enough BS.Get your facts straightI called your ,company on March 1st Not a year laterYou need to do your researchNot II can sue your company & you personally for thief.You took my money .I did not receive anything trees from youI can sue you,for the money I had paid,damages and lawyer & court cost and personnel damages & stress. I can & will tell others ,of youI have the freedom ,to voice my own appendThere is no law against it.However,I have proof,that money was taken from my bank account by you.Statements ,from the USPS ,stating -that nothing had come in from you- this companyphone calls,first made on March 1st 2017.Among other docI will not be recommending you to anyoneNo fault of mine ,you refuse to refund ,or replace the trees I orded. Do your research. The faults is yours!Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
I have repetitively contacted this company,by phone & mail.Since March 1st 2017.Asking ," when will my order be shipped?"Now nearly a year later,the company's responds is it was shipped & receivedI have already mailed proof from the post office,nothing had been sent from this company to me.I have repetitively contacted the post office,UPS and FED XThis company has a unconditional refund policy.Now, how stupid do they think I am ? No live plant ,will live without water.You should be able to see ,that this company is no goodI first contacted this company Mar 1st 2017.Was told ,'order would ship for the next planting season 2018."Why is the company insisting the order had been shipped?When it was not.Than to go on and state .,the customer waited too long, to contact the companyWhat a LIE!! Company claims."it is too late to file a claim with the post office"Poo.The USPS keeps records for many years!Therefore ,any real tracking number can be traced and verified.,Providing it is a correct number,that had given out by the USPS, been paid for to the USPS,and scanned into their system.At the USPS.All of this has been proved to me by the USPS,and sent to this company.That has been doc by the USPsThe fault is the company'sThe order had been placed & paid for.Yet had not been sent.Not through the USPS,UPS,or FEd X

This is unfortunate, your order was shipped during the shipping window you agreed to in our checkout to the address you changed via email on April 9, 2017, please see the email log attached. If you made a mistake with the address we will work with you, however name calling and slander will only result in a defamation of character lawsuit. Thank You

This customer's order was shipped on May 1st, 2017 and we have a delivery confirmation on May 5th, 2017.  We just received an email from the customer stating they never received their order and unfortunately the USPS tracking number has expired. Sometime ago and unrelated to this order we...

discovered that the USPS tracking numbers were disabled by the post office after 120 days, which would open the door for non-received order fraud, so we made sure that our website included Informed Delivery®This system would send our website and the customer a delivery confirmation, which it did as shown in the timeline below.  I plan to have the post office research this to find out if the tracking information can be recovered.  I also told this customer that I would file an insurance claim on their behalf. Thank You Fulfillments[redacted]DeliveredCarrierUSPSTracking number[redacted]Delivery dateMay 5, 2017Items1 × Cherry Plum Tree (2 pack)1 × Red Maple Tree (3 Pack)1 × American Tulip Tree (2 Pack)1 × American Sycamore Tree (2 Pack)1 × Purple Smoke Tree MAY 5, 2017Shipment delivered email was sent to [redacted]).1:43pmMAY 1, 2017Shipping confirmation email was sent to [redacted] ([redacted]).6:30pmResend emailYou archived this order.6:29pmYou fulfilled 5 items.6:29pmAPRIL 10, 2017You updated the shipping address for this order.7:12pmAddress1updated from 8903 east emerald rd to PO BOX 86Cityupdated from san simon to RodeoZipupdated from 85632 to 88056Provinceupdated from Arizona to New MexicoNorthern Ridge Nursery7:08pmold address = [redacted]Northern Ridge Nursery7:08pm[redacted]FEBRUARY 28, 2017You ([email protected]) sent a follow-up email to [redacted]).6:41pmNorthern Ridge Nursery6:40pmSPRING 2017You captured $47.70 USD on PayPal Express Checkout.6:40pmFEBRUARY 27, 2017Order confirmation email was sent to [redacted]11:01pmResend email$47.70 USD was authorized on PayPal Express Checkout.11:01pm[redacted] placed this order on Online Store (checkout #[redacted]).

This customer ordered after the ordering deadline for fall shipping.  The customer was alerted to this in our checkout and informed if they would like to reserve plants for the next season beginning March 15th, 2017 they could check the box and complete the transaction, which he did.  In...

February we received an email from the customer indicating that he did not receive his order and we replied with a copy of what he agreed to in our checkout and asked him to respond within (48) hours as to how he wanted to proceed.  We did not get a response, so the order was cancelled and the payment was reversed.  I placed a copy of the refund transaction details below.  Thank You.[redacted]========= SECURITY STATEMENT ==========It is not recommended that you ship product(s) or otherwise grant services relying solely upon this e-mail receipt.========= GENERAL INFORMATION =========Merchant : Northern Trading Company (1161465)Date/Time : 10-Feb-2017 6:59:45 PST========= ORDER INFORMATION =========Invoice : 5477Description : Cancellation of Privet OrderAmount : 169.98 (USD)Payment Method: MasterCard xxxx6794Transaction Type: Credit============== Line Items ============================ RESULTS ==============Response : This transaction has been approved.Auth Code :Transaction ID : 20414991224Address Verification : AVS Not Applicable==== CUSTOMER BILLING INFORMATION ===Customer ID :First Name : [redacted]Last Name : [redacted]Company :Country : USPhone : 5019517018Fax :E-Mail * [redacted]==== CUSTOMER SHIPPING INFORMATION ===First Name : [redacted]Last Name : [redacted]Company :Address : [redacted] [redacted] **
[redacted] [redacted]Country : US======= ADDITIONAL INFORMATION ======Tax :Duty :Freight :Tax Exempt :PO Number :