Boat Dockter, LLC

Boat Dockter, LLC [redacted] March 11, Revdex.com Corporation Office [redacted] Ref: Complaint [redacted] in response to [redacted] complaint regarding billing or collection issues: On Saturday, February 14th, I ennailed [redacted] a reply to her request of having their boat serviced and ready to go for the first week in MarchDue to the habitual slowness of Mrs [redacted] paying their bills to Boat Dockter, we attached a letter stating we were now requesting credit cards be on file for work doneAs a business; we had discussed requiring credit cards on file, some customers are slow pay and we are a business that expects to be paid in a prompt matterIt states on our invoices, that invoices are due upon receiptWe have several customers who allow us to have their credit cards on file and after the invoice is emailed, we call and get approval to run the credit card for the amount of the invoice1) Attached is a copy of said email and Mrs [redacted] reply2) [redacted] did call her to respond to her statement about preferring not to provide their credit card 3) We have had Mrs [redacted] credit card on file in the past, but in December when I called to get permission the credit card needed to be updated with the expiration date4) The statement from Mrs [redacted] about it being illegal to store/keep cardit card information unless you are PCO level compliant is illegalWe are compliant not only through our credit card processing provider but also in our accounting program5) Mrs [redacted] statement of "If so, congratulations and please send us your certification, is another example of how she could be rude6) Mrs [redacted] has been rude on numerous occasions when I have called her to get her credit card number to pay their outstanding billsEither she was too busy, or did not have her wallet with herAt Christmas when I called to get the updated expiration date — I was told not to use that credit card because she had spent too much money on Christmas and would have to wait until her husband got paidI asked her when we could expect the payment and she said in weeks7) Her statement that I would call for a credit card without emailing an invoice is untrue, I always email invoice then would follwith the customer for a payment8) Mrs [redacted] statement that the owner(***) called back a few hours later and yelled at her is an exaggerationI was sitting at my desk with in hearing range of ***, he raised his voice, but never yelled at Mrs [redacted] 9) Mrs [redacted] call back to [redacted] the following week and acting like everything was fine between Boat Dockter and them, then let [redacted] know she would never be using us again10) Mrs [redacted] ' request for an apology, is out of line, if anything she should apologize to Boat DockterIf she chooses to take her business elsewhere that is certainly he, cho,ce11) Being petty enough to file a complaint with the Revdex.com Corporation Office, is further indication of her attitude about paying her bill and,not being the type of customer she has tried to establish herself asRegards, [redacted] ***

Boat Dockter, LLC [redacted]                                               March 11, 2014...

Revdex.com Corporation Office [redacted] Ref: Complaint [redacted] in response to [redacted] complaint regarding billing or collection issues: On Saturday, February 14th, I ennailed [redacted] a reply to her request of having their boat serviced and ready to go for the first week in March. Due to the habitual slowness of Mrs. [redacted] paying their bills to Boat Dockter, we attached a letter stating we were now requesting credit cards be on file for work done. As a business; we had discussed requiring credit cards on file, some customers are slow pay and we are a business that expects to be paid in a prompt matter. It states on our invoices, that invoices are due upon receipt. We have several customers who allow us to have their credit cards on file and after the invoice is emailed, we call and get approval to run the credit card for the amount of the invoice. 1)   Attached is a copy of said email and Mrs. [redacted] reply. 2)   [redacted] did call her to respond to her statement about preferring not to provide their credit card 3)   We have had Mrs. [redacted] credit card on file in the past, but in December when I called to get permission the credit card needed to be updated with the expiration date. 4)   The statement from Mrs [redacted] about it being illegal to store/keep cardit card information unless you are PCO level 1 compliant is illegal. We are compliant not only through our credit card processing provider but also in our accounting program. 5)   Mrs. [redacted] statement of "If so, congratulations and please send us your certification, is another example of how she could be rude. 6)   Mrs. [redacted] has been rude on numerous occasions when I have called her to get her credit card number to pay their outstanding bills. Either she was too busy, or did not have her wallet with her. At Christmas when I called to get the updated expiration date — I was told not to use that credit card because she had spent too much money on Christmas and would have to wait until her husband got paid. I asked her when we could expect the payment and she said in 3 weeks. 7)   Her statement that I would call for a credit card without emailing an invoice is untrue, I always email invoice then would follow-up with the customer for a payment. 8)   Mrs. [redacted] statement that the owner([redacted]) called back a few hours later and yelled at her is an exaggeration. I was sitting at my desk with in hearing range of [redacted], he raised his voice, but never yelled at Mrs. [redacted]. 9)   Mrs. [redacted] call back to [redacted] the following week and acting like everything was fine between Boat Dockter and them, then let [redacted] know she would never be using us again. 10) Mrs [redacted]' request for an apology, is out of line, if anything she should apologize to Boat Dockter. If she chooses to take her business elsewhere that is certainly he, cho,ce. 11) Being petty enough to file a complaint with the Revdex.com Corporation Office, is further indication of her attitude about paying her bill and,not being the type of customer she has tried to establish herself as. Regards, [redacted]