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Boat Wrench Inc.

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Reviews Boat Wrench Inc.

Boat Wrench Inc. Reviews (2)

Worst experience everMark is incredibly difficult to deal with even when he ships you a bad out drive
I purchased a rebuilt Volvo Penta out drive When installed by an authorized dealer, the out drive was whirring incredibly loud I immediately called Mark and let him know what was going onHe told me that it was commonThat there are "very tight tolerances and they all whir" He told me to keep using it and if there was a problem he would make it right Well, it failed and to save the remainder of my short boating season, I offered to pay for a replacement and he could refund me the money when my drive arrivesHe said NO His policy is that you ship it back, he takes the time to repair your unit and he ships it back
In my opinion, that would be fine if it failed unexpectedly while in use but in my case it was clearly a bad drive that was shippedYou would think he would have the decency to go above and beyond to make things rightInstead he argues and continuously puts words in you mouth
What a way to run a business..And, BTW the owner is not interested in talking to customers from what I can seeOne employee tells you he is there and busy while the other tells you hes not in the officeDon't they realize that a lie is a lie?

My boyfriend took our mastercraft stars and stripes in for the transmission to be taken out and we would provide a transmission to be put inThey were like sure we can do thatSo we take the boat inWe never got any calls from them, days goes by we decide to call and see whats going onThey said they were busy but that we need a marine carborator( We had just bought the boat a month earlier and new some it put a car carborator in itHowever thats not what we put it in for.) I said i'm well aware of the carborator but one thing at a timeFirst we needed the transmission taken outThey said okThen a few more days go by and never heard anything so again we called and they said well it's a safety issue we need the carborator doneAgain I said thats not what it's in for( Now I know the mechanic side of things I am well aware of the carborator but the boat is not running and it needed transmission work first.) So they tell us we will see what we can doAt this time weeks they have had the boat and nothing was done of what we asked cause they are so into the carboratorI called and found a very good place for the boat *** *** in OrlandoSo I called Boat Wrench again and they again said well I am accually looking for a carborator I said the boat came in for transmission work he said well we have been busyI said for weeksHe said yes I said you mean to tell me you have been on the same boats that you were working on when I dropped the boat offHe said you can come pick up your boatI said no problemThe next day I took it to another shop which is *** *** Marines they told me that the transmission needed a clutch pack and we were good to goLess than a week it took *** *** Marine and Boat Wrench all they could worry about was the carboratorYou lost my business Boat WrenchThey are crooks and liars and obessed with nothing of what you say

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Address: 720 N US Highway 17 92, Longwood, Florida, United States, 32750-3293

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