Mr*** purchased this item from us on December 21st not December 14th and shipped out on the 22ndHe mentioned the problem occurred on December 20th and he didn’t receive his order from us until Monday December 29th when UPS delivered it to him at 2:54pm. Mr*** emailed us
later that day on the 29th saying the bushing is too big and won’t fit *** our sales rep replied back to him questioning him about his email and did mention to him that most of our shipping locations are closed until Monday due to the holidayShe then started his return processBy the time he emailed her back our office was closed and his email came through Tuesday morning Dec 30th which he was then told his return instructions were sent to him. He spoke to *** that same day Dec 30th that he wanted a prepaid shipping label sent to him for the return that he wasn’t paying to ship the item back saying our web site description was misleading for him*** also emailed him speaking to him that this item was to be installed with turning Point propeller and if that’s was what he had. On Wednesday December 31st we were closed until January 2nd because of the holidayOnce we opened on January 2nd *** spoke to Mr*** and he said he wasn’t using the hub kit on the propeller it is for that he wants to return it because it doesn’t fit his motorHe ordered the wrong item and return policy sates customer is responsible for the return shipping costI did decide I would just send a pre paid UPS return label to himI emailed him that I sent him one and explained why the item he purchased didn’t fit*** also spoke to him on the phone about the return label and Mr*** told him he already sent it back to credit him another $for his return shipping cost*** told him we would need a copy of the receiptWhen *** informed me of this I also emailed him back that I would need a copy of the return receipt as well. On December 31st he wrote this complaint against my company and also to find out on January 1st our bank received a charge back from him. We were ion contact with Mr*** from the day he received his order about this during our open hours and I do have all the emails as wellHe mentioned to us he sent the item back and as of this day we have not received it back nor has the UPS return label tracking number *** I sent him was usedCustomer satisfaction is my number one priority and issued the return label to him to help him out for the return costAs it looks he received his money back from our bank and I don’t have my product back which he does need to send back to us. If you have any other questions please feel free to call me at call at *** ext *** Thank you,***SJK Products***
[redacted]>5:45 PM to me Hello, Mr. [redacted] placed his order on Saturday February 7th at 4:42 PM. The item he ordered stated it usually ships three to four business days. On Monday February 9th, because of the fraud score that come up when processing...
his order we needed to verify his order with him over the phone to protect both our customer and company. [redacted] contacted Mr. [redacted] and was able to verify his order with him and was processed and sent to our shipping dept. At 12:40 Mr. [redacted] received his email stating: Thank you for your order! Unfortunately the item is temporarily backordered. We are expecting them shortly and will ship yours the day they arrive. The credit card was not charged as he stated, that is just the approval from his back for when we do ship his order we can charge his credit card. We do not charge credit cards until the order ships out to the customers and then they will receive the confirmation and tracking number showing their order shipped. Our office hours are 9:30 to 5:00, Mr. [redacted] replied back to the email at 5:15PM the same day asking when he can expect shipment. With the office being closed his email wasn’t seen until the next day February 10th. My sales rep [redacted] replied back to him and also called him and spoke to him on the phone about his order through out the whole day on the 10th still waiting to here the ETA from the manufacture. He was informed on the 11th that the item was in transit from the manufacture and due in any day. [redacted] also tried to see if it was possible for the warehouse to get a tracking number from the manufacture. [redacted] always kept Mr. [redacted] update about the status of his order either by email or telephone conversation and always apologized for the delay with his order. He started getting frustrated with her and raising his voice. Mr. [redacted] said he expected to have his order over nighted to him once we receive it since he was expecting it by the end of the week. [redacted] did inform the shipping dept. about what the customer said and they denied the upgrade because when the item was ordered it was stated it was not in stock and told him it was denied. He then wanted to speak to a manager. Mr. [redacted] talked to [redacted] complaining about his order not shipping. At that time the customer knew the item was in transit from the manufacture for our warehouse to receive it any day. [redacted] explained to him that we do not have any control over the manufacture of when they would ship out their products. This item was stated it usually ships three to four business days and [redacted] did say he couldn’t upgrade the shipping and asked if he would want to cancel the order. At the end of the day I have spoke to [redacted] and [redacted] about this issue to find out more of what was going on and was informed [redacted] did tell [redacted] to change his shipping to second day air. The next day [redacted] called in the request to change the shipping to second day air but was informed the item came in stock and already shipped out to the customer. Because the order already shipped out I informed them to credit his shipping cost for any inconvenience. Our web site does not have false advertising. The item stated when customer placed the order ships three to four business days. Monday February 9th was the first business day his order was processed. His order shipped out on the 12th Mr. Esteben even stated in his complaint about being frustrated about this and also growing more frustrated so it can be possible with him being frustrated and speaking to [redacted] and what he had to say was taken the wrong way. If Mr. [redacted] felt he was spoken to poorly from [redacted] I do apologize. Customer service is my top priority and will do what’s right for my customers. Mr. [redacted] did receive free shipping. Thank you,[redacted]SJK Products440-542-9100 ext 102
Mr*** purchased this item from us on December 21st not December 14th and shipped out on the 22ndHe mentioned the problem occurred on December 20th and he didn’t receive his order from us until Monday December 29th when UPS delivered it to him at 2:54pm. Mr*** emailed us
later that day on the 29th saying the bushing is too big and won’t fit *** our sales rep replied back to him questioning him about his email and did mention to him that most of our shipping locations are closed until Monday due to the holidayShe then started his return processBy the time he emailed her back our office was closed and his email came through Tuesday morning Dec 30th which he was then told his return instructions were sent to him. He spoke to *** that same day Dec 30th that he wanted a prepaid shipping label sent to him for the return that he wasn’t paying to ship the item back saying our web site description was misleading for him*** also emailed him speaking to him that this item was to be installed with turning Point propeller and if that’s was what he had. On Wednesday December 31st we were closed until January 2nd because of the holidayOnce we opened on January 2nd *** spoke to Mr*** and he said he wasn’t using the hub kit on the propeller it is for that he wants to return it because it doesn’t fit his motorHe ordered the wrong item and return policy sates customer is responsible for the return shipping costI did decide I would just send a pre paid UPS return label to himI emailed him that I sent him one and explained why the item he purchased didn’t fit*** also spoke to him on the phone about the return label and Mr*** told him he already sent it back to credit him another $for his return shipping cost*** told him we would need a copy of the receiptWhen *** informed me of this I also emailed him back that I would need a copy of the return receipt as well. On December 31st he wrote this complaint against my company and also to find out on January 1st our bank received a charge back from him. We were ion contact with Mr*** from the day he received his order about this during our open hours and I do have all the emails as wellHe mentioned to us he sent the item back and as of this day we have not received it back nor has the UPS return label tracking number *** I sent him was usedCustomer satisfaction is my number one priority and issued the return label to him to help him out for the return costAs it looks he received his money back from our bank and I don’t have my product back which he does need to send back to us. If you have any other questions please feel free to call me at call at *** ext *** Thank you,***SJK Products***
[redacted]>5:45 PM to me Hello, Mr. [redacted] placed his order on Saturday February 7th at 4:42 PM. The item he ordered stated it usually ships three to four business days. On Monday February 9th, because of the fraud score that come up when processing...
his order we needed to verify his order with him over the phone to protect both our customer and company. [redacted] contacted Mr. [redacted] and was able to verify his order with him and was processed and sent to our shipping dept. At 12:40 Mr. [redacted] received his email stating: Thank you for your order! Unfortunately the item is temporarily backordered. We are expecting them shortly and will ship yours the day they arrive. The credit card was not charged as he stated, that is just the approval from his back for when we do ship his order we can charge his credit card. We do not charge credit cards until the order ships out to the customers and then they will receive the confirmation and tracking number showing their order shipped. Our office hours are 9:30 to 5:00, Mr. [redacted] replied back to the email at 5:15PM the same day asking when he can expect shipment. With the office being closed his email wasn’t seen until the next day February 10th. My sales rep [redacted] replied back to him and also called him and spoke to him on the phone about his order through out the whole day on the 10th still waiting to here the ETA from the manufacture. He was informed on the 11th that the item was in transit from the manufacture and due in any day. [redacted] also tried to see if it was possible for the warehouse to get a tracking number from the manufacture. [redacted] always kept Mr. [redacted] update about the status of his order either by email or telephone conversation and always apologized for the delay with his order. He started getting frustrated with her and raising his voice. Mr. [redacted] said he expected to have his order over nighted to him once we receive it since he was expecting it by the end of the week. [redacted] did inform the shipping dept. about what the customer said and they denied the upgrade because when the item was ordered it was stated it was not in stock and told him it was denied. He then wanted to speak to a manager. Mr. [redacted] talked to [redacted] complaining about his order not shipping. At that time the customer knew the item was in transit from the manufacture for our warehouse to receive it any day. [redacted] explained to him that we do not have any control over the manufacture of when they would ship out their products. This item was stated it usually ships three to four business days and [redacted] did say he couldn’t upgrade the shipping and asked if he would want to cancel the order. At the end of the day I have spoke to [redacted] and [redacted] about this issue to find out more of what was going on and was informed [redacted] did tell [redacted] to change his shipping to second day air. The next day [redacted] called in the request to change the shipping to second day air but was informed the item came in stock and already shipped out to the customer. Because the order already shipped out I informed them to credit his shipping cost for any inconvenience. Our web site does not have false advertising. The item stated when customer placed the order ships three to four business days. Monday February 9th was the first business day his order was processed. His order shipped out on the 12th Mr. Esteben even stated in his complaint about being frustrated about this and also growing more frustrated so it can be possible with him being frustrated and speaking to [redacted] and what he had to say was taken the wrong way. If Mr. [redacted] felt he was spoken to poorly from [redacted] I do apologize. Customer service is my top priority and will do what’s right for my customers. Mr. [redacted] did receive free shipping. Thank you,[redacted]SJK Products440-542-9100 ext 102