BoatU.S.

October 3, Dear *** ***:We are in receipt of your September 26, correspondence reporting a complaint *** *** submitted to you on September 24, and assigned your ID # ***The complaint states that the BoatU.Shas not settled his claim.On
July we sent *** *** a settlement that was in accordance with the terms and conditions of his BoatU.S, Yacht Policy.We are working with *** *** to resolve the outstanding issues *** *** has with his claim.I am available from 8:00am - 4:30pm EST, Monday through FridayPlease feel free to contact me if you have any questions regarding this claimSincerelyBonnie T
Claims Adjuster

October 16, 2014
Dear [redacted]:Thank you for notifying us of the complaint filed by our insured, [redacted].[redacted]'s damage claim was settled on October 6, 2014 in accordance to the terms and conditions of [redacted]'s Yacht policy.We will be following up directly with [redacted]...

to answer any questions he may have regarding his settlement,Best Regards,Portia J
Marine Insurance Claims

January 12, 2015
Dear [redacted],
We received your letter of January 2, 2015 regarding the complaint you received from [redacted].
A review of our records show that on December 14, 2014 we dispatched our approved local towing licensee to assist a BoatU.S. Member who...

was onboard a disabled boat and in need of assistance. Our approved towing company was also contacted by the police who requested they respond and provide assistance. Our tower responded to the scent and provided assistance by towing the disabled boat to the destination requested by the Member, Pier **. At some point [redacted] contacted our local tower, claimed he was the rightful owner of the boat and requested to know where it was being taken. Our tower informed [redacted] of the boats final destination.On December 19 our local tower was again contacted by the USCG who reported the same boat was again disabled on the water and in need of assistance. The USCG requested that our tower again respond and provide assistance. When our tower arrived on scene the USCG was completing a boarding of the vessel. The same BoatU.S. Member from the previous towing incident was again onboard. The USCG made no mention of concern over the ownership of the vessel. The Member this time requested the boat be towed to [redacted] Island. Our tower followed that request.
In both instances our tower responded to provide assistance to a boat disabled on the water at the request of the local authorities. Failing to respond and leaving a boater adrift on the water could lead to an unsafe situation. In both cases the boat was towed to the location requested by the person onboard the boat. In neither incident did the authorities involved raise a question of ownership. To date we’re not aware of [redacted] providing our tower with any documentation supporting his claim of ownership. In both instances our tower has provide [redacted] with the boats final destination so that [redacted] could follow up on any claim of ownership he chose to pursue.
On December 19, 2014 [redacted] joined BoatU.S. and requested to have the boat in question towed form its location in [redacted] Island. Our program does not provide for dock to dock tows within the first 30days and, after the first 30 day, towing from a dock isprovided for up to 25 miles. As a result, [redacted]’s request that we provide for the cost to have the boat towed was declined. Further, as the boat is now secured at a dock and not adrift, our local tower is not willing to provide towing assistance, regardless of who will be paying the bill, until he receives some form of clarification from the polic; as to the proper ownership of the boat,On December 23, 2014 [redacted] contacted our offices to file a complaint with us. As [redacted] knew the boats location we directed him to contact the proper authorities if he believed someone had stolen his boat. He indicated at that time that had contacted the authorities and the he was driving the San Francisco the next day to meet with the police. To date we have had no further contact from [redacted]. We have submitted FOIA requests to both the USCG and local authorities in hopes of learning what transpired, Regardless, our local approved towing licensec responded to provide assistance to a boat stranded on the water at the request of local authorities. The question of ownership clearly remains unresolved but that matter does not involve BoatU.S. or the local towing company. Once the issue of ownership is cleared up we’ll be happy to discuss available towing options with the rightful owner.If you have any additional questions please let us know.
Sincerely,
Chip F.
Manager Towing Customer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
you are lying chip!!!!!
I had on;y 1 claim against you for 1 tow, and you dragged it from June 2014 writing me false info that you "mailed" a check 4 times.
 to claim its my 2nd claim and that I received a check in June/July in a lie and I can prove it since I have all of our prior emails.
the truth is you dragged me around for over a year and once I made a Revdex.com complaint you mailed the check in a day, that just show you are scamming people and understand only power, I will contact your supervisor for this respond, you should be ashamed!
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Review: I was sold on a policy from Boat US as they said I was covered for the agreed upon value of my vessel. When I submitted a claim they applied appreciation which equaled 80% of the value.Desired Settlement: I would like the repair paid in full minus the deductible. When I was contacted and sold the policy they said I was covered for the agreed upon value or my vessel and they even covered fishing equipment. My claim number is 1413488

Business

Response:

October 16, 2014Dear [redacted]:Thank you for notifying us of the complaint filed by our insured, [redacted].[redacted]'s damage claim was settled on October 6, 2014 in accordance to the terms and conditions of [redacted]'s Yacht policy.We will be following up directly with [redacted] to answer any questions he may have regarding his settlement,Best Regards,Portia JMarine Insurance Claims

Review: Our family boat was stored at [redacted] in [redacted], mi. We took the boat cover off the beginning of June to find plants growing all over our boat, water in our gas, water all over our boat and water in our engine. We called our insurance company, Boat US. A surveyor came out to inspect our boat the next week. We took our boat to [redacted] after the surveyor looked at it to try to assess the damage that had been done to our boat over the winter. Boat US sent us a payment to pay for part of the damage so that we could go on vacation the second week in July. [redacted] could not get the boat started - so we did not have it for vacation. After vacation we received the final bill from [redacted] - which we forwarded to Boat US so they could compare the final repairs with the surveryors report. That was around July 24. It is now September 24 - two months later. Our claim has not been resolved. [redacted] dumped our boat off in front of our house without an engine. I called our insurance representative on Monday and she told me that she is still waiting for more information to resolve our claim. I called twice to speak to a manager to try to resolve our claim - I still have yet to speak to a manager regarding our claim. I was told that a manager would call me within 24 hours - that was three weeks ago. How can Boat US think it is acceptable to not settle a claim for three months - basically the entire summer. You would think that of all insurance companies - Boat US would have the respect for boaters, and would try to settle their claims in a prompt fashion to get them out boating again. That was not the case with us. I have been with Boat US for several years - and the results of my loyalty - our boat is ruined and inoperable, they ruined our vacation with their disregard for our claim and they ruined our summer.Desired Settlement: I would like Boat US to settle our claim - finally - so we can try to get our engine back because right now our boat is destroyed. Thank you Boat US - for nothing!

Business

Response:

October 3, 2014Dear [redacted]:We are in receipt of your September 26, 2014 correspondence reporting a complaint [redacted] submitted to you on September 24, 2014 and assigned your ID # [redacted]. The complaint states that the BoatU.S. has not settled his claim.On July 9. 2014 we sent [redacted] a settlement that was in accordance with the terms and conditions of his BoatU.S, Yacht Policy.We are working with [redacted] to resolve the outstanding issues [redacted] has with his claim.I am available from 8:00am - 4:30pm EST, Monday through Friday. Please feel free to contact me if you have any questions regarding this claim.Sincerely.Bonnie TClaims Adjuster

Review: My boat was damaged around June, 2012 when a tree fell on it during a bad storm. I took the boat to a repair facility that was recommended by the the surveyor who came out to survey the damage on the boat before I took it anywhere. After 6 months at the repair facility, (a repair that should have taken 6 weeks), I got the boat back with additional damage, missing parts, and improperly repaired damage. I was given a partial refund for some of the damage caused by the repair facility. I refuse to take the boat back to where the work was done because of the quality of work they do and Boat U.S. refuses to pay for the full cost of the repairs of the damage caused by the repair facility. I have done all the leg work to find the parts I need and the cost of other repairs and I also plan on installing the missing parts myself to save some repair cost.Desired Settlement: I would like payment for the full repair cost of the additional damage and improperly repaired items.

Business

Response:

Check Message tab or see attached.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I used a boat repair facility recommended by [redacted], the surveyor. Because of this recommendation more damage was caused and faulty repairs were made. Please see in the attached pictures, the damage that my boat came home with from the repair facility.

Regards,

Business

Response:

Check Message tab or see attached.

Review: A couple of years ago I requested an online quote for boat insurance. I did not purchase or pursue insurance with this company. Since then, they keep sending me on-line and mail solicitations. I have requested multiple times over these last two years to stop contacting me and they have refused to do so. Can you get them to take me off their solicitation and mail lists and stop contacting me. Thank you.Desired Settlement: Written apology and confirmation to stop contacting me.

Business

Response:

November 11, 2013

Dear Ms. Freeman,

We are in receipt of your letter dated November 4, 2013 concerning the complaint filed by [redacted]

I have checked our records and confirmed that [redacted] did contact us on January 26, 2011 via email to request that his information be removed from our mailing list. According to our records this information was forwarded to the appropriate parties internally at BoatU.S. to add [redacted]'s information to our opt-out list. I have confirmed that [redacted] is removed from our mailing and email contact list for all of the departments at BoatU.S.

On occasion one of BoatU.S. marketing partners in the boating industry will send email offers on our behalf to their list of subscribers and supporters. If that is the case, [redacted] will need to direct other boating organizations that he receives correspondence from not to send information from their marketing partners.

We will reach out to [redacted] with our apology and confirmation that he has been removed from our mailing lists.

If you have any questions, please do not hesitate to contact me.

Sincerely

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I filed a claim with Boat U.S. following an incident that resulted in damage to my boat trailer. I had the repair shop provide a quote for the damage. Boat U.S. agreed to cover the damage except for a flexible break hose that they claimed was previous damage, and elected to reduce the quoted labor costs by the amount that was provided in a suveyor report. When speaking to the Boat U.S. adjuster, [redacted], I was informed that Boat U.S. would cover the repair work except for the flexible brake line ($63.52) and the estimated labor to replace a break line ($40) based on the suveyors report (not itemized in the repair shop quote). I agreed that Boat U.S. did not have to cover the break line, but disagreed about the $40 in labor. The reason is that the labor would be included in the normal course of repair and replacement of the trailer actuator, which Boat U.S. agreed to cover. I explained that the labor would not be above and beyond the repair work already covered and thus the labor should be included. In other words, the flexible brake hose would need to be disconnected and reconnected when replacing the actuator, and therefore, whether the hose needed to be replaced or reused, the labor is still needed to be included or the repairs could not be completed as agreed. During the conversation, [redacted]l agreed. He stated that the reimbursement amount would include the $40 labor. During the conversation, the settlement amount was agreed to include the $40, and there was a clear meeting of the minds. When I received the check in the mail, however, the reimbursement amount did not include the $40. I had not been contacted by Boat U.S., or [redacted]l, to notify me of any change with our agreement. The itemized reimbursement indicated that the $40 was not included. I contacted Boat U.S. on 3 seperate occasions over 2 weeks, and was finally able to reach [redacted]l. He stated that after our conversation, he met with his manager and they elected to not include the $40. He appologized for not calling, but stated there was nothing more he could do. He acknowledged that we did agree to include the $40, but that it was his manager who decided to change the amount. I asked to speak with the manager and he said all he could do was email someone and that I had to wait for a return call. I think the approach that Boat U.S. took with the claim is incorrect and irresponsible, and furthermore, Boat U.S. is in breach of an agreement regarding the reimbursement amount.Desired Settlement: Boat U.S. should pay the additional $40 to settle the claim as agreed with the claims adjuster.

Business

Response:

November 4, 2013

To [redacted]:

We acknowledge receipt of your letter dated 10/23/2013 and wish to reply to the request for assistance made on behalf of our insured to the Revdex.com regarding the above referenced claim.

As requested, we have reviewed the concerns raised by our insured.

Prior to receipt of your letter, we spoke with our insured and were able to address and satisfy his concerns. Following receipt of the letter from your office we contacted our insured to again verify that all of his concerns had been addressed. He agreed that the issue has been resolved and that no further action is required.

Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,