After the customer opened the complained, our technical support team was able to assist the customer with their issue The customer was refunded for the non-working service, and retains other services with us at this time
Customer has never requested a refund for service. We are happy to provide a pro-rated refund for unused service time.We have attempted to assist the customer, but required additional information for troubleshooting their issues. Our questions have not been answered, so we have not been
able to further assist. We request the customer answer our questions for troubleshooting purposes, or, if a refund is preferred, simply send a message to our support team asking to cancel service and receive a refund for unused service time, which we will happily provide
The customer closed their support ticket prior to support having an opportunity to respond to assist, so we do apologize for not being able to help initially, but the support request was not seen by staff due to it being closed by the customer.Additionally, a refund request was opened during a...
period of high volume. A staff member responded, saying that the billing department would address his concern as soon as possible, and provided a time frame (During normal business hours Monday through Friday 9am to 5pm).Customer was never denied a refund or support, and we are happy to provide a refund. This will be done shortly following this response.
We have searched and can not find a record of the cancellation request from the customer. We have completed the cancellation process and removed the $11.26 invoice. The customer will no longer be billed going forward.
After the customer opened the complained, our technical support team was able to assist the customer with their issue The customer was refunded for the non-working service, and retains other services with us at this time
Customer has never requested a refund for service. We are happy to provide a pro-rated refund for unused service time.We have attempted to assist the customer, but required additional information for troubleshooting their issues. Our questions have not been answered, so we have not been
able to further assist. We request the customer answer our questions for troubleshooting purposes, or, if a refund is preferred, simply send a message to our support team asking to cancel service and receive a refund for unused service time, which we will happily provide
The customer closed their support ticket prior to support having an opportunity to respond to assist, so we do apologize for not being able to help initially, but the support request was not seen by staff due to it being closed by the customer.Additionally, a refund request was opened during a...
period of high volume. A staff member responded, saying that the billing department would address his concern as soon as possible, and provided a time frame (During normal business hours Monday through Friday 9am to 5pm).Customer was never denied a refund or support, and we are happy to provide a refund. This will be done shortly following this response.
We have searched and can not find a record of the cancellation request from the customer. We have completed the cancellation process and removed the $11.26 invoice. The customer will no longer be billed going forward.