Boatwright Real Estate and Property Management

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Just to bring you up to date:  I am a license d real estate broker in The Commonwealth of Virginia in good standing.  I buy and sell properties for my clients, as well as manage rental property for...

myself and other clients.  The property in discussion is located at [redacted]  [redacted]  [redacted]  [redacted].  I own this property myself and have managed it for the past 10 years.  There are 18 units in this building which has a high turnover since 90% of my tenants are undergraduate students at [redacted].  In these two Cases, the sons of both [redacted] and [redacted] rented and lived in the apartment for one year.  Both parents were co-signers and guarantors of the lease.  All of my legal rental documents are in place according to the Code of Virginia's Virginia Residential Landlord Tenant Act.
 
Please review the attached documents which include:
(1.)  Move out information sent to both tenants as soon as I received written notice that they were not going to renew the lease
(2.)  A follow up email reminding them of the necessity of moving out as indicated
(3.)  Legal Security Deposit Transmittal complete with detailed description of the damages.
 
As a note:
(1.)  Tenants did not schedule a move out inspection with me as offed in the move out packet and as specified in the Lease Agreement
(2.)   I was personally at the property from 11:00 am until 5:00 pm on July 31, 2014.  I checked with the tenants and parents numerous times throughout the afternoon asking when they would be finished.  No definite answer given.  I took my painter in the apartment while they were cleaning up and packing to discuss with him which walls needed painting.  I put blue painters tape on each wall that was dirty and marked up.
(3.)  Later, I went back in the apartment again to point out several things [redacted] that needed to be  cleaned (ceiling fan, grease on kitchen walls, spills on hardwood floor, etc.).  Again, nobody mentioned anything about when they would be out, give me keys, inspection, etc.
(4.)  At 4:30 as I was preparing to leave.  They pulled out of the parking area with the moving truck and said nothing about keys or an inspection.
(5.)  When I returned on August 1, 2014, I did my inspection and made notes.  My painters and cleaners were already there working and my new tenants were taking possession of the property at 9:00 am.
[redacted], Realtor
Principal Broker, ABR, GRI, CRS
Boatwright Real Estate Services LLC
Office: [redacted]
Fax: [redacted]
Cell: [redacted]
[redacted]

Just to bring you up to date:  I am a license d real estate broker in The Commonwealth of Virginia in good standing.  I buy and sell properties for my clients, as well as manage rental property for myself and other clients.  The property in discussion is located at [redacted]...

 [redacted]  [redacted]  [redacted].  I own this property myself and have managed it for the past 10 years.  There are 18 units in this building which has a high turnover since 90% of my tenants are undergraduate students at [redacted].  In these two Cases, the sons of both [redacted] and [redacted] rented and lived in the apartment for one year.  Both parents were co-signers and guarantors of the lease.  All of my legal rental documents are in place according to the Code of Virginia's Virginia Residential Landlord Tenant Act.
 
Please review the attached documents which include:
(1.)  Move out information sent to both tenants as soon as I received written notice that they were not going to renew the lease
(2.)  A follow up email reminding them of the necessity of moving out as indicated
(3.)  Legal Security Deposit Transmittal complete with detailed description of the damages.
 
As a note:
(1.)  Tenants did not schedule a move out inspection with me as offed in the move out packet and as specified in the Lease Agreement
(2.)   I was personally at the property from 11:00 am until 5:00 pm on July 31, 2014.  I checked with the tenants and parents numerous times throughout the afternoon asking when they would be finished.  No definite answer given.  I took my painter in the apartment while they were cleaning up and packing to discuss with him which walls needed painting.  I put blue painters tape on each wall that was dirty and marked up.
(3.)  Later, I went back in the apartment again to point out several things [redacted] that needed to be  cleaned (ceiling fan, grease on kitchen walls, spills on hardwood floor, etc.).  Again, nobody mentioned anything about when they would be out, give me keys, inspection, etc.
(4.)  At 4:30 as I was preparing to leave.  They pulled out of the parking area with the moving truck and said nothing about keys or an inspection.
(5.)  When I returned on August 1, 2014, I did my inspection and made notes.  My painters and cleaners were already there working and my new tenants were taking possession of the property at 9:00 am.[redacted], Realtor
Principal Broker, ABR, GRI, CRS
Boatwright Real Estate Services LLC
Office: [redacted]
Fax: [redacted]
Cell: [redacted]
[redacted]

Review: The business is a real estate company that we rented an apartment from, upon expiration of the lease we were charged $400 to paint the apartment for what the company claimed was damage, but no damage was apparent. Normal wear and tear is not the responsibility of the tenant per Virginian statute. Additionally we were charged $376 for rekeying the locks of the apartment when we were told to leave both sets of keys on the apartment counter when we left, which we did. We believe we should not have been charged for either expense, but if we are to be charged we should be provided an itemized work order for the damage and the rekeying, both charges are too high for the type of work performed.Desired Settlement: The landlord return $676.00 ($338.00 to each lease) of the security deposit.

Business

Response:

Just to bring you up to date: I am a license d real estate broker in The Commonwealth of Virginia in good standing. I buy and sell properties for my clients, as well as manage rental property for myself and other clients. The property in discussion is located at [redacted]. I own this property myself and have managed it for the past 10 years. There are 18 units in this building which has a high turnover since 90% of my tenants are undergraduate students at [redacted]. In these two Cases, the sons of both [redacted] and [redacted] rented and lived in the apartment for one year. Both parents were co-signers and guarantors of the lease. All of my legal rental documents are in place according to the Code of Virginia's Virginia Residential Landlord Tenant Act.

Please review the attached documents which include:

(1.) Move out information sent to both tenants as soon as I received written notice that they were not going to renew the lease

(2.) A follow up email reminding them of the necessity of moving out as indicated

(3.) Legal Security Deposit Transmittal complete with detailed description of the damages.

As a note:

(1.) Tenants did not schedule a move out inspection with me as offed in the move out packet and as specified in the Lease Agreement

(2.) I was personally at the property from 11:00 am until 5:00 pm on July 31, 2014. I checked with the tenants and parents numerous times throughout the afternoon asking when they would be finished. No definite answer given. I took my painter in the apartment while they were cleaning up and packing to discuss with him which walls needed painting. I put blue painters tape on each wall that was dirty and marked up.

(3.) Later, I went back in the apartment again to point out several things [redacted] that needed to be cleaned (ceiling fan, grease on kitchen walls, spills on hardwood floor, etc.). Again, nobody mentioned anything about when they would be out, give me keys, inspection, etc.

(4.) At 4:30 as I was preparing to leave. They pulled out of the parking area with the moving truck and said nothing about keys or an inspection.

(5.) When I returned on August 1, 2014, I did my inspection and made notes. My painters and cleaners were already there working and my new tenants were taking possession of the property at 9:00 am.

[redacted], Realtor

Principal Broker, ABR, GRI, CRS

Boatwright Real Estate Services LLC

Office: [redacted]

Fax: [redacted]

Cell: [redacted]

Review: Landlord unreasonably charged (deduct from deposit) for damages and missing keys. Landlord has also refused to answer questions regarding specifics of charges.Desired Settlement: Return remaining deposit in the amount of $1,278.

Business

Response:

Just to bring you up to date: I am a license d real estate broker in The Commonwealth of Virginia in good standing. I buy and sell properties for my clients, as well as manage rental property for myself and other clients. The property in discussion is located at [redacted]. I own this property myself and have managed it for the past 10 years. There are 18 units in this building which has a high turnover since 90% of my tenants are undergraduate students at [redacted]. In these two Cases, the sons of both [redacted] and [redacted] rented and lived in the apartment for one year. Both parents were co-signers and guarantors of the lease. All of my legal rental documents are in place according to the Code of Virginia's Virginia Residential Landlord Tenant Act.

Please review the attached documents which include:

(1.) Move out information sent to both tenants as soon as I received written notice that they were not going to renew the lease

(2.) A follow up email reminding them of the necessity of moving out as indicated

(3.) Legal Security Deposit Transmittal complete with detailed description of the damages.

As a note:

(1.) Tenants did not schedule a move out inspection with me as offed in the move out packet and as specified in the Lease Agreement

(2.) I was personally at the property from 11:00 am until 5:00 pm on July 31, 2014. I checked with the tenants and parents numerous times throughout the afternoon asking when they would be finished. No definite answer given. I took my painter in the apartment while they were cleaning up and packing to discuss with him which walls needed painting. I put blue painters tape on each wall that was dirty and marked up.

(3.) Later, I went back in the apartment again to point out several things [redacted] that needed to be cleaned (ceiling fan, grease on kitchen walls, spills on hardwood floor, etc.). Again, nobody mentioned anything about when they would be out, give me keys, inspection, etc.

(4.) At 4:30 as I was preparing to leave. They pulled out of the parking area with the moving truck and said nothing about keys or an inspection.

(5.) When I returned on August 1, 2014, I did my inspection and made notes. My painters and cleaners were already there working and my new tenants were taking possession of the property at 9:00 am.

[redacted], Realtor

Principal Broker, ABR, GRI, CRS

Boatwright Real Estate Services LLC

Office: [redacted]

Fax: [redacted]

Cell: [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: Upon Move out I was charged $85.00 to unjam a garbage disposal and to tighten a toilet which I discussed with [redacted] on 3 different occasions reminding her that nothing in my contract held the lessee accountable for appliance and plumbing repairs it was the responsibility of Boatwright Property Management. Additionally, I was also charged $270 for carpet cleaning to which upon moving into [redacted] a questionnaire was completed documenting pet odors, pet stains and various other stains remaining for the previous renter, an employee of Boatwright Management, who did not have the carpet cleaned, neither did Boatwright Property Management.Desired Settlement: My concern is that Boatwright Property Management is conducting unethical property management practices. I would like a full refund of $355.00, an apology, and a promise to ethically adhere to rental agreement contracts, documents and Property Manager responsibilities.