[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: When the vehicle broke down and we discovered it was an issue with the keys being deprogrammed, I called them and asked how could I have keys cut and programmedThey told me it would need to be towed inThey then called and said that did not work and made the statement about it being the transceiver and cluster assembly (They never called me and asked to "diagnose" anything)I had my vehicle towed home and sold it months later due to it just sittingThe vehicle was sold AS IS NOTHING WAS EVER DONE TO IT AFTER BOB ALLEN FORD had itUntil the guy that bought it plugged in his laptop, ran a simple program, and it came back "fake keys"He then went to Bob Allen Ford had two new keys cut and programmed (which he DID NOT HAVE TO PAY FOR because I ALREADY PAID FOR THAT SERVICE, that WAS never done), came back to my house, put the key in and drove my car offI then contacted the Service Manager he just kept saying he couldn't understand how that happenedHe offered to refund me the price of my keys $163.17, and which I would not accept because I am out THOUSANDS on a new car I did not need to purchaseI told him I felt I was owed the value of my vehicle, he then said the General Manager was out of town and when he got back he would get with him, because what I was asking for he couldn't authorizeI never heard back, even tried to call the Service Manager back again left voice mails and NEVER got a call back until my Facebook Post 12/30/I then received a call from the Internet Director, whom was by far the nicest one I've dealt withHe came back with the offer of giving me what I sold it for ($700) and I could come in Tuesday 1/3/when the GM got back in with my Bill of Sale and he would cut me a checkI then stated I DO NOT ACCEPT that offer, because I am out a lot of moneyHe said that if I gave them until Tuesday the General Manager and the Owner would be back in and they would give me a callThe only call I received on Tuesday 1/3/was from the Service manager and he was nothing but rudeI have never heard back from anyone elseMoral of it is, the vehicle was taken to Bob Allen Ford to have keys cut and programmed (when really it didn't need to be there) and the service was never done, instead other things were said to be wrong (which have never been replaced) which lead us to sell a vehicle we owned (no payments) and purchase a vehicle that now has payments and then after we sell it the guy fixes it the same way we asked Bob Allen to , CUT AND PROGRAM KEYS!!! Regards, [redacted] ***
Revdex.com TEAM,In response to the consumer's last notes we say: The vehicle in question happens to be twelve years old and has/had over 207,miles on itThe cars have thousands of parts many of which are operated by tiny modules or computers which require communication to operateWhen dealing with electronics we know that many times they can have a mind of their own and work one minute and then not anotherOr in some cases they fail entirely and no longer operateIn the case where a car has extended use or age on it these failures become more frequent and costlyBased on the information gathered from the consumer and the technician and Ford engineers it is high likely that the car in question had multiple items causing various symptoms one of which caused the engine not to crankAs well multiple items discovered also would show reasons why the conditions existed and the car engine would not crankOnce information was learned we shared that with the consumer who opted to not have us go any further.to try and make it operateThey took possession of the carMany months later a discussion was had and the events reviewed mutually and an offer was made to the customerUpon not hearing back from the customer a nasty Facebook review was posted towards the dealership by the consumerWe promptly responded and internally at that time another discussion was had with customer who to this point did and has repeatedly rejected a refund of an additional amount(based on market value of 200,unit) from the one given originallyWe have had no contact with the customer since the Revdex.com claimWe are not sure what we can do to satisfy this consumerWhat would you like us to do? Lee W***913-208-
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: When the vehicle broke down and we discovered it was an issue with the keys being deprogrammed, I called them and asked how could I have keys cut and programmedThey told me it would need to be towed inThey then called and said that did not work and made the statement about it being the transceiver and cluster assembly (They never called me and asked to "diagnose" anything)I had my vehicle towed home and sold it months later due to it just sittingThe vehicle was sold AS IS NOTHING WAS EVER DONE TO IT AFTER BOB ALLEN FORD had itUntil the guy that bought it plugged in his laptop, ran a simple program, and it came back "fake keys"He then went to Bob Allen Ford had two new keys cut and programmed (which he DID NOT HAVE TO PAY FOR because I ALREADY PAID FOR THAT SERVICE, that WAS never done), came back to my house, put the key in and drove my car offI then contacted the Service Manager he just kept saying he couldn't understand how that happenedHe offered to refund me the price of my keys $163.17, and which I would not accept because I am out THOUSANDS on a new car I did not need to purchaseI told him I felt I was owed the value of my vehicle, he then said the General Manager was out of town and when he got back he would get with him, because what I was asking for he couldn't authorizeI never heard back, even tried to call the Service Manager back again left voice mails and NEVER got a call back until my Facebook Post 12/30/I then received a call from the Internet Director, whom was by far the nicest one I've dealt withHe came back with the offer of giving me what I sold it for ($700) and I could come in Tuesday 1/3/when the GM got back in with my Bill of Sale and he would cut me a checkI then stated I DO NOT ACCEPT that offer, because I am out a lot of moneyHe said that if I gave them until Tuesday the General Manager and the Owner would be back in and they would give me a callThe only call I received on Tuesday 1/3/was from the Service manager and he was nothing but rudeI have never heard back from anyone elseMoral of it is, the vehicle was taken to Bob Allen Ford to have keys cut and programmed (when really it didn't need to be there) and the service was never done, instead other things were said to be wrong (which have never been replaced) which lead us to sell a vehicle we owned (no payments) and purchase a vehicle that now has payments and then after we sell it the guy fixes it the same way we asked Bob Allen to , CUT AND PROGRAM KEYS!!! Regards, [redacted] ***
Revdex.com TEAM,In response to the consumer's last notes we say: The vehicle in question happens to be twelve years old and has/had over 207,miles on itThe cars have thousands of parts many of which are operated by tiny modules or computers which require communication to operateWhen dealing with electronics we know that many times they can have a mind of their own and work one minute and then not anotherOr in some cases they fail entirely and no longer operateIn the case where a car has extended use or age on it these failures become more frequent and costlyBased on the information gathered from the consumer and the technician and Ford engineers it is high likely that the car in question had multiple items causing various symptoms one of which caused the engine not to crankAs well multiple items discovered also would show reasons why the conditions existed and the car engine would not crankOnce information was learned we shared that with the consumer who opted to not have us go any further.to try and make it operateThey took possession of the carMany months later a discussion was had and the events reviewed mutually and an offer was made to the customerUpon not hearing back from the customer a nasty Facebook review was posted towards the dealership by the consumerWe promptly responded and internally at that time another discussion was had with customer who to this point did and has repeatedly rejected a refund of an additional amount(based on market value of 200,unit) from the one given originallyWe have had no contact with the customer since the Revdex.com claimWe are not sure what we can do to satisfy this consumerWhat would you like us to do? Lee W***913-208-