Initial Business Response / [redacted] (1000, 5, 2014/09/12) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @safeguardwaterproofing.com Unfortunately, we are unable to see through concrete to see what's below! The terms and conditions are clearly written on our contract; should the job cancel or if previous unknown conditions are discovered, SGWP/Ram Jack Illinois reserves the right to cancel contract, restore the job site and refund deposit less any out of pocket expense SGWP/Ram Jack Illinois incurs While it is true we've done this type of work for this customer previously the conditions on that section of the home were different under the floor than in this area, and the job simply couldn't be installed properly as written An alternative method of repair was proposed after the floor was opened, the customer refused the optionAt that point the floor was closed and a refund was issued Prepping the work site is the customer's responsibility - they need to have the area clear of any and all obstacles, as well as personal itemsAny cost involved with that is incurred by the home owner Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/09/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) The conditions of area contracted are in fact exactly the same as prior conditions on previous work and as described in the drawing on contract The alternative method of repair that was proposed was that I pay more moneyYour representative [redacted] determined the additional cost and I agreed on the amountI even asked for the [redacted] to have [redacted] in your office call me if she needed my credit card number [redacted] resumed work until being pulled off later Additionally the floor was not repaired to the original thickness as it was prior to work I acted in good faith agreeing to pay an additional cost with the understanding that the job would be completed that day [redacted] even said that maybe they would not be able to complete that day but could come backI agreed as long as the work behind and under where my water heaters are located was finished so I would not incur and additional cost [redacted] said he understood When [redacted] was called off the job and [redacted] came back I said I thought we had an understanding and that in pulling off the job I was going to be financially injured [redacted] did contact me a few weeks later to arrange to come back and do the job for the original contract price plus the additional I asked him to pay to have my water heaters removed and reinstalled [redacted] said he did not have authority to that so I asked him to have the owner call me so we could discuss the situation, but to date I ave not received a call from him Final Consumer Response / [redacted] (4200, 11, 2014/09/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) Attached is the copy of the contract provided by Safeguard as requested On July 31st when the technician stopped work and the sales rep was called in order to assess the situation in my basement no alternative method of repair was offeredThe solution offered and verbally accepted by me at that time was for me to pay an additional $to cover additional materials needed to complete the jobThe sales rep and I agreed that the technician would try to complete the entire job that day but at the minimum would complete the work underneath where my water heaters were locatedIt was also agreed that if they were not able to complete the entire job that they would come back at a later date to finish the workI also offered my assistance in removing rubble generated or carrying materials from the truck Your sales rep offered this solution and it was accepted we shook hands and I offered to make immediate payment via my credit cardOn your sales reps word your technician went back to work and clearly stated that he intended to finish the area underneath where my water heaters would be installedIt is my contention that a modification to the contract was made verbally and acceptedThat your sales reps offer of an additional charge my acceptance and us shaking hands shows we have an oral agreementThat your technician continuing work shows acceptance of the new terms I am unclear as to what the unknown conditions wereThe drawing on page of your contract clearly indicates where the floor was to be removed and the clean shield installedAs per the contract my water heaters were removed and access was given a my expense Safeguard failed to do the work as contracted Additionally Safeguard did not restore the job site to its original conditionAccording to your technician he repaired my floor with a inch thick patch my original floor is inch thick concrete with reinforcing meshI contend that there is a significant difference in the strength of the floor after your repair Final Business Response / [redacted] (4000, 16, 2014/10/15) */ SGWP - Ram Jack stands by our previous replyWe are not interested in having any further dialog regarding this issueMr [redacted] does not want to pay the fair price for the needed repairs The terms and conditions are clearly written on our contract; should the job cancel or if previous unknown conditions are discovered, SGWP/Ram Jack Illinois reserves the right to cancel contract, restore the job site and refund deposit less any out of pocket expense SGWP/Ram Jack Illinois incurs While it is true we've done this type of work for this customer previously the conditions on that section of the home were different under the floor than in this area, and the job simply couldn't be installed properly as written An alternative method of repair was proposed after the floor was opened, the customer refused the optionAt that point the floor was closed and a refund was issued Prepping the work site is the customer's responsibility - they need to have the area clear of any and all obstacles, as well as personal itemsAny cost involved with that is incurred by the home owner
Initial Business Response /* (1000, 5, 2014/09/12) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@safeguardwaterproofing.com
Unfortunately, we are unable to see through concrete to see what's below!
The terms and conditions are clearly written on...
our contract; should the job cancel or if previous unknown conditions are discovered, SGWP/Ram Jack Illinois reserves the right to cancel contract, restore the job site and refund deposit less any out of pocket expense SGWP/Ram Jack Illinois incurs.
While it is true we've done this type of work for this customer previously the conditions on that section of the home were different under the floor than in this area, and the job simply couldn't be installed properly as written.
An alternative method of repair was proposed after the floor was opened, the customer refused the option. At that point the floor was closed and a refund was issued.
Prepping the work site is the customer's responsibility - they need to have the area clear of any and all obstacles, as well as personal items. Any cost involved with that is incurred by the home owner.
Initial Consumer Rebuttal /* (3000, 7, 2014/09/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The conditions of area contracted are in fact exactly the same as prior conditions on previous work and as described in the drawing on contract.
The alternative method of repair that was proposed was that I pay more money. Your representative [redacted] determined the additional cost and I agreed on the amount. I even asked for the [redacted] to have [redacted] in your office call me if she needed my credit card number. [redacted] resumed work until being pulled off later.
Additionally the floor was not repaired to the original thickness as it was prior to work.
I acted in good faith agreeing to pay an additional cost with the understanding that the job would be completed that day. [redacted] even said that maybe they would not be able to complete that day but could come back. I agreed as long as the work behind and under where my water heaters are located was finished so I would not incur and additional cost. [redacted] said he understood.
When [redacted] was called off the job and [redacted] came back I said I thought we had an understanding and that in pulling off the job I was going to be financially injured.
[redacted] did contact me a few weeks later to arrange to come back and do the job for the original contract price plus the additional 475.00. I asked him to pay to have my water heaters removed and reinstalled. [redacted] said he did not have authority to that so I asked him to have the owner call me so we could discuss the situation, but to date I ave not received a call from him.
Final Consumer Response /* (4200, 11, 2014/09/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Attached is the copy of the contract provided by Safeguard as requested.
On July 31st when the technician stopped work and the sales rep was called in order to assess the situation in my basement no alternative method of repair was offered. The solution offered and verbally accepted by me at that time was for me to pay an additional $475.00 to cover additional materials needed to complete the job. The sales rep and I agreed that the technician would try to complete the entire job that day but at the minimum would complete the work underneath where my water heaters were located. It was also agreed that if they were not able to complete the entire job that they would come back at a later date to finish the work. I also offered my assistance in removing rubble generated or carrying materials from the truck.
Your sales rep offered this solution and it was accepted we shook hands and I offered to make immediate payment via my credit card. On your sales reps word your technician went back to work and clearly stated that he intended to finish the area underneath where my water heaters would be installed. It is my contention that a modification to the contract was made verbally and accepted. That your sales reps offer of an additional charge my acceptance and us shaking hands shows we have an oral agreement. That your technician continuing work shows acceptance of the new terms.
I am unclear as to what the unknown conditions were. The drawing on page 3 of your contract clearly indicates where the floor was to be removed and the clean shield installed. As per the contract my water heaters were removed and access was given a my expense Safeguard failed to do the work as contracted.
Additionally Safeguard did not restore the job site to its original condition. According to your technician he repaired my floor with a 1 inch thick patch my original floor is 4 inch thick concrete with reinforcing mesh. I contend that there is a significant difference in the strength of the floor after your repair.
Final Business Response /* (4000, 16, 2014/10/15) */
SGWP - Ram Jack stands by our previous reply. We are not interested in having any further dialog regarding this issue. Mr [redacted] does not want to pay the fair price for the needed repairs.
The terms and conditions are clearly written on our contract; should the job cancel or if previous unknown conditions are discovered, SGWP/Ram Jack Illinois reserves the right to cancel contract, restore the job site and refund deposit less any out of pocket expense SGWP/Ram Jack Illinois incurs.
While it is true we've done this type of work for this customer previously the conditions on that section of the home were different under the floor than in this area, and the job simply couldn't be installed properly as written.
An alternative method of repair was proposed after the floor was opened, the customer refused the option. At that point the floor was closed and a refund was issued.
Prepping the work site is the customer's responsibility - they need to have the area clear of any and all obstacles, as well as personal items. Any cost involved with that is incurred by the home owner.
Initial Business Response / [redacted] (1000, 5, 2014/09/12) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @safeguardwaterproofing.com Unfortunately, we are unable to see through concrete to see what's below! The terms and conditions are clearly written on our contract; should the job cancel or if previous unknown conditions are discovered, SGWP/Ram Jack Illinois reserves the right to cancel contract, restore the job site and refund deposit less any out of pocket expense SGWP/Ram Jack Illinois incurs While it is true we've done this type of work for this customer previously the conditions on that section of the home were different under the floor than in this area, and the job simply couldn't be installed properly as written An alternative method of repair was proposed after the floor was opened, the customer refused the optionAt that point the floor was closed and a refund was issued Prepping the work site is the customer's responsibility - they need to have the area clear of any and all obstacles, as well as personal itemsAny cost involved with that is incurred by the home owner Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/09/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) The conditions of area contracted are in fact exactly the same as prior conditions on previous work and as described in the drawing on contract The alternative method of repair that was proposed was that I pay more moneyYour representative [redacted] determined the additional cost and I agreed on the amountI even asked for the [redacted] to have [redacted] in your office call me if she needed my credit card number [redacted] resumed work until being pulled off later Additionally the floor was not repaired to the original thickness as it was prior to work I acted in good faith agreeing to pay an additional cost with the understanding that the job would be completed that day [redacted] even said that maybe they would not be able to complete that day but could come backI agreed as long as the work behind and under where my water heaters are located was finished so I would not incur and additional cost [redacted] said he understood When [redacted] was called off the job and [redacted] came back I said I thought we had an understanding and that in pulling off the job I was going to be financially injured [redacted] did contact me a few weeks later to arrange to come back and do the job for the original contract price plus the additional I asked him to pay to have my water heaters removed and reinstalled [redacted] said he did not have authority to that so I asked him to have the owner call me so we could discuss the situation, but to date I ave not received a call from him Final Consumer Response / [redacted] (4200, 11, 2014/09/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) Attached is the copy of the contract provided by Safeguard as requested On July 31st when the technician stopped work and the sales rep was called in order to assess the situation in my basement no alternative method of repair was offeredThe solution offered and verbally accepted by me at that time was for me to pay an additional $to cover additional materials needed to complete the jobThe sales rep and I agreed that the technician would try to complete the entire job that day but at the minimum would complete the work underneath where my water heaters were locatedIt was also agreed that if they were not able to complete the entire job that they would come back at a later date to finish the workI also offered my assistance in removing rubble generated or carrying materials from the truck Your sales rep offered this solution and it was accepted we shook hands and I offered to make immediate payment via my credit cardOn your sales reps word your technician went back to work and clearly stated that he intended to finish the area underneath where my water heaters would be installedIt is my contention that a modification to the contract was made verbally and acceptedThat your sales reps offer of an additional charge my acceptance and us shaking hands shows we have an oral agreementThat your technician continuing work shows acceptance of the new terms I am unclear as to what the unknown conditions wereThe drawing on page of your contract clearly indicates where the floor was to be removed and the clean shield installedAs per the contract my water heaters were removed and access was given a my expense Safeguard failed to do the work as contracted Additionally Safeguard did not restore the job site to its original conditionAccording to your technician he repaired my floor with a inch thick patch my original floor is inch thick concrete with reinforcing meshI contend that there is a significant difference in the strength of the floor after your repair Final Business Response / [redacted] (4000, 16, 2014/10/15) */ SGWP - Ram Jack stands by our previous replyWe are not interested in having any further dialog regarding this issueMr [redacted] does not want to pay the fair price for the needed repairs The terms and conditions are clearly written on our contract; should the job cancel or if previous unknown conditions are discovered, SGWP/Ram Jack Illinois reserves the right to cancel contract, restore the job site and refund deposit less any out of pocket expense SGWP/Ram Jack Illinois incurs While it is true we've done this type of work for this customer previously the conditions on that section of the home were different under the floor than in this area, and the job simply couldn't be installed properly as written An alternative method of repair was proposed after the floor was opened, the customer refused the optionAt that point the floor was closed and a refund was issued Prepping the work site is the customer's responsibility - they need to have the area clear of any and all obstacles, as well as personal itemsAny cost involved with that is incurred by the home owner
Initial Business Response /* (1000, 5, 2014/09/12) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@safeguardwaterproofing.com
Unfortunately, we are unable to see through concrete to see what's below!
The terms and conditions are clearly written on...
our contract; should the job cancel or if previous unknown conditions are discovered, SGWP/Ram Jack Illinois reserves the right to cancel contract, restore the job site and refund deposit less any out of pocket expense SGWP/Ram Jack Illinois incurs.
While it is true we've done this type of work for this customer previously the conditions on that section of the home were different under the floor than in this area, and the job simply couldn't be installed properly as written.
An alternative method of repair was proposed after the floor was opened, the customer refused the option. At that point the floor was closed and a refund was issued.
Prepping the work site is the customer's responsibility - they need to have the area clear of any and all obstacles, as well as personal items. Any cost involved with that is incurred by the home owner.
Initial Consumer Rebuttal /* (3000, 7, 2014/09/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The conditions of area contracted are in fact exactly the same as prior conditions on previous work and as described in the drawing on contract.
The alternative method of repair that was proposed was that I pay more money. Your representative [redacted] determined the additional cost and I agreed on the amount. I even asked for the [redacted] to have [redacted] in your office call me if she needed my credit card number. [redacted] resumed work until being pulled off later.
Additionally the floor was not repaired to the original thickness as it was prior to work.
I acted in good faith agreeing to pay an additional cost with the understanding that the job would be completed that day. [redacted] even said that maybe they would not be able to complete that day but could come back. I agreed as long as the work behind and under where my water heaters are located was finished so I would not incur and additional cost. [redacted] said he understood.
When [redacted] was called off the job and [redacted] came back I said I thought we had an understanding and that in pulling off the job I was going to be financially injured.
[redacted] did contact me a few weeks later to arrange to come back and do the job for the original contract price plus the additional 475.00. I asked him to pay to have my water heaters removed and reinstalled. [redacted] said he did not have authority to that so I asked him to have the owner call me so we could discuss the situation, but to date I ave not received a call from him.
Final Consumer Response /* (4200, 11, 2014/09/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Attached is the copy of the contract provided by Safeguard as requested.
On July 31st when the technician stopped work and the sales rep was called in order to assess the situation in my basement no alternative method of repair was offered. The solution offered and verbally accepted by me at that time was for me to pay an additional $475.00 to cover additional materials needed to complete the job. The sales rep and I agreed that the technician would try to complete the entire job that day but at the minimum would complete the work underneath where my water heaters were located. It was also agreed that if they were not able to complete the entire job that they would come back at a later date to finish the work. I also offered my assistance in removing rubble generated or carrying materials from the truck.
Your sales rep offered this solution and it was accepted we shook hands and I offered to make immediate payment via my credit card. On your sales reps word your technician went back to work and clearly stated that he intended to finish the area underneath where my water heaters would be installed. It is my contention that a modification to the contract was made verbally and accepted. That your sales reps offer of an additional charge my acceptance and us shaking hands shows we have an oral agreement. That your technician continuing work shows acceptance of the new terms.
I am unclear as to what the unknown conditions were. The drawing on page 3 of your contract clearly indicates where the floor was to be removed and the clean shield installed. As per the contract my water heaters were removed and access was given a my expense Safeguard failed to do the work as contracted.
Additionally Safeguard did not restore the job site to its original condition. According to your technician he repaired my floor with a 1 inch thick patch my original floor is 4 inch thick concrete with reinforcing mesh. I contend that there is a significant difference in the strength of the floor after your repair.
Final Business Response /* (4000, 16, 2014/10/15) */
SGWP - Ram Jack stands by our previous reply. We are not interested in having any further dialog regarding this issue. Mr [redacted] does not want to pay the fair price for the needed repairs.
The terms and conditions are clearly written on our contract; should the job cancel or if previous unknown conditions are discovered, SGWP/Ram Jack Illinois reserves the right to cancel contract, restore the job site and refund deposit less any out of pocket expense SGWP/Ram Jack Illinois incurs.
While it is true we've done this type of work for this customer previously the conditions on that section of the home were different under the floor than in this area, and the job simply couldn't be installed properly as written.
An alternative method of repair was proposed after the floor was opened, the customer refused the option. At that point the floor was closed and a refund was issued.
Prepping the work site is the customer's responsibility - they need to have the area clear of any and all obstacles, as well as personal items. Any cost involved with that is incurred by the home owner.