Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve
my complaint. For your reference, details of the offer I reviewed appear below
Since first learning of the fraudulant use of my SSN and unauthorized credit check, things have not improved I agreed in concept to three remedies with the dealer, none among the three are officially settled as of this correspondence, and today they came back with a legal release and have enlisted their lawyer So not only have they been highly unethical and repeatedly dishonest with me (one of the many examples could include them claiming on Monday of this week that things were resolved, when that wasn't even close to the case), but also they are trying to get a release of any wrong doing on their part To me, this is more about moral principal and I hope they learn their lesson and do not prey on other honest customers In hindsight, I am very disappointed in my experience with the company, and even more disappointed with how they handled things after this black-and-white incident was brought to management's attention.
Regards,
*** ***
Both the sales person & I reached out to Mr*** by phone & email to resolve the matter.We have left massages with no response and the emails have not been responded to as well
We will continue to try to contact him
*** *** General
Manager
***
***
The alarm us upgraded on Tuesday as Mark requested and our Finance Manager has explained the service contract coverage and verified he has a copy of the policy. In addition to clearing up the confusion on the payment due date.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This is the exact behavior that has me so disappointed in my experience with the dealership. The responses are either flatly untrue, or selectively omit highly relevant facts. To start, the dealership posted on Monday that everything was resolved. Today is Friday, and none of the three items considered have been resolved. Here are the three items we settled on given my displeasure with the dealerships intentional fraudulent use of my SSN and unauthorized review of my credit. The following include each of the items, where they stand, and why they were requested:
Removal of Fraudulent, Unauthorized Credit Inquiry - (Status: Incomplete) - while I received an email last night (Thursday - recall the dealership said this was all settled Monday) that the credit agency received verbal verification the inquiry had been removed, it was not official until they received a written report from the credit agency. (Why: No desire for a fraudulent, unauthorized credit inquiry on my credit history)
Reimburse 12 Months of Credit Monitoring - (Status: Incomplete) - the dealership today (Friday) sent over a long release that releases them from any wrong doing in return for this. (Why: The salesman who initiated the fraudulent use of my credit also wrote my SSN on a post-it note and kept it - who knows what this will lead to, particularly in the hands of someone who already drove an unauthorized use of my SSN)
Refund my Warranty - (Status: Incomplete) - given the treatment I have received and continued dishonest and unethical interaction from the dealership, there is no way I can reasonably believe this dealership with operate in best-efforts when servicing my vehicle. I calculated my purchase price on having the extra protection of the warranty, so I am now out on that, too.
I hope the above outlines very clearly that nearly one full business week after the dealership claimed everything was settled that it is now understood how they operate. In addition, to try to lay a three page release to absolve them of any wrong doing in exchange for making one of their wrong-doings right is very disappointing. The Revdex.com was founded on marketplace trust - I hope this is taken seriously and note is taken how this dealership does business.
Regards,
[redacted]
The condition that Mr. [redacted] is experiencing was not reported to Bob Baker CDJR, or to Chrysler during it's Manufacturer's Warranty coverage period, the warranty for the door trims/handles expired on Mr. [redacted]'s vehicle on 7/30/2008, Bob Baker CDJR has no documented visit where the issue was...
reported. Mr. [redacted] contacted Chrysler on 7/9/14 to seek Out of Warranty Good Will Assistance with the concern he was assigned case #25288973, he was declined assistance by Chrysler, due to "the vehicle is out of warranty for a long time". Bob Baker CJDR, has no control of Chrysler;s Warranty, Good Will , or Recall decisions, On 10/8/14 the Service Manager at Bob Baker CDJR contacted Mr. [redacted], to discuss his concern, and offerd to pass on Mr. [redacted],s request for re-consideration to Chrysler's District Manager, and when that decision is rendered, it will be discussed with Mr. [redacted]. If the decision by Chrysler remains the same, Bob Baker CDJR would be willing to extend a discout to Mr. [redacted] on the proper repairs, with Chrysler repair parts.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory. One issue with their response is that **, the service manager, was the individual that was not returning call, so ** needs to be spoken to regarding not returning calls. [redacted] did return most of my calls. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have reviewed the complaint and our records, in addition to speaking with everyone that sold or serviced the Jeep at this dealership. After this investigation I believe we would never be able to satifiy Mr. [redacted] with the repairs required in the quality he expects. With that we accept...
his offer to return the vehicle for a full refund of the purchase price of the Jeep less a usage charge of 15 cents per mile.The return must take place at the dealership and we need one days notice. If it done during the weekend the check would be sent out that following Monday, providing we have the title to the vehicle. if it is financed we would send a payoff check to the lender and then the balance to Mr. [redacted] directly. [redacted]General ManagerBob Baker Auto group[redacted]
We complied with Andrews original Revdex.com request to remove the credit inquiry and in addition pay for a year credit monitoring . We asked him to sign release with the terms of the agreement and to put it behind us.
After originally agreeing he changed his demands and it has now been turned over to our legal department.
Our offer to repair the turn signal and door ding remains the same. We are not willing to pay for his rental charges nor the tail light lens as he requested.[redacted].
Thank you for the feed back.I have looked into the problem and found an error in the system, causing us to over book the service drive. We are now in the process of reducing the work flow so we are able to better meet the expectations of our customers. [redacted] has been counseled on not...
returning calls. [redacted]General Manager Bob Baker CJDR
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
1. I was asked to drive the car, in direct violation of the California Vehicle Code, with no turn signal. I did provide the exact vehicle code as Mr. [redacted], and the attorney, seemed to not understand this illegal driving. I did refuse and asked them to send a tow truck. Baker Auto refused this initial offer. 2. There is only one door ding — that was reported the minute I picked up the car from repair — I have pictures as well. 3. They did offer to send a technician to my house — again, attempting to drive my car in violation of the California Vehicle Code - with no turn signal. Mr. [redacted] went so far as to tell me to use hand signals, putting my hand out the window. Shameful. I refused as this is unsafe and illegal — as confirmed with law enforcement. 4. The age of my truck makes no difference on my intent to use it. Just because the car is 10 years old (with only 50,000 miles) does not give them the right to damage it. Irrelevant statement by Mr. [redacted].5. I made a reservation for a rental car if I could not have the car in operating order, in advance, to make sure I had a vehicle. Unfortunately for Baker Auto, my car was returned to me in an inoperable mode without turn signals. I used the rental car to make the trip. This is verified and documented. Mr. [redacted] puts himself in a bad situation commenting on my intent — as this is naive and erroneous. 6. I did not test my blinkers when I picked up the truck as this is NOT what was being repaired. They did, however, work on the brake lights — and in doing so, made the turn signals inoperable. I was not prepared for unprofessional work and should not have to second guess the work of a ‘professional’ facility in every working of the car. I did call as soon as I got home (within 10-15 minutes) and noted the problem immediately. I do have the defective parts that were installed — that led to the disfunction of the brake lights. The checking for functionality is the responsibility of the repair facility and not that of a customer. 7. I have notified Baker Automotive that I intend to have this resolved and want to work with them so we can keep this from the courts. They have denied responsibility (see quotes below). Mr. [redacted]’s statement was that, “We will not be calling to make an appointment to bring your vehicle in for future repairs as discussed and we are exercising our right to refuse to do any business with you.” Well — this is basically kicking me out of a repair-gone-bad, not assuming any responsibility, and not allowing me to bring in my truck for repairs. Also, Mr. [redacted] also stated, “So your claim that the improper repair of the brake light forced you to rent a vehicle is false and constitutes fraud…” I am not clear on this — but I would doubt that in addition to a service manager, Mr. [redacted] also a legal scholar in regards to accusing someone, falsely, of fraud. Shameful, indeed. 8. I am in touch with the lawyer, but he too continued this same line of refusal to accept responsibility and also reiterated statements of fraud. As you can see, this is not the type of service one expects when bringing their vehicle in for service to an authorized dealership. I will continue to pursue this by all means possible to allow Baker Automotive to exercise responsibility in service - and move from threats and intimidation — having the audacity to tell me, “…we are exercising our right to refuse to do business with you.” I am not going away just because they are uncomfortable in being responsible — and will see this through until what is right, just and fair is applied to this situation.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve
my complaint. For your reference, details of the offer I reviewed appear below
Since first learning of the fraudulant use of my SSN and unauthorized credit check, things have not improved I agreed in concept to three remedies with the dealer, none among the three are officially settled as of this correspondence, and today they came back with a legal release and have enlisted their lawyer So not only have they been highly unethical and repeatedly dishonest with me (one of the many examples could include them claiming on Monday of this week that things were resolved, when that wasn't even close to the case), but also they are trying to get a release of any wrong doing on their part To me, this is more about moral principal and I hope they learn their lesson and do not prey on other honest customers In hindsight, I am very disappointed in my experience with the company, and even more disappointed with how they handled things after this black-and-white incident was brought to management's attention.
Regards,
*** ***
Both the sales person & I reached out to Mr*** by phone & email to resolve the matter.We have left massages with no response and the emails have not been responded to as well
We will continue to try to contact him
*** *** General
Manager
***
***
We will be refunding the monies paid for the alarm
*** ***,
General Manager
The alarm us upgraded on Tuesday as Mark requested and our Finance Manager has explained the service contract coverage and verified he has a copy of the policy. In addition to clearing up the confusion on the payment due date.
[redacted]
General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This is the exact behavior that has me so disappointed in my experience with the dealership. The responses are either flatly untrue, or selectively omit highly relevant facts. To start, the dealership posted on Monday that everything was resolved. Today is Friday, and none of the three items considered have been resolved. Here are the three items we settled on given my displeasure with the dealerships intentional fraudulent use of my SSN and unauthorized review of my credit. The following include each of the items, where they stand, and why they were requested:
Removal of Fraudulent, Unauthorized Credit Inquiry - (Status: Incomplete) - while I received an email last night (Thursday - recall the dealership said this was all settled Monday) that the credit agency received verbal verification the inquiry had been removed, it was not official until they received a written report from the credit agency. (Why: No desire for a fraudulent, unauthorized credit inquiry on my credit history)
Reimburse 12 Months of Credit Monitoring - (Status: Incomplete) - the dealership today (Friday) sent over a long release that releases them from any wrong doing in return for this. (Why: The salesman who initiated the fraudulent use of my credit also wrote my SSN on a post-it note and kept it - who knows what this will lead to, particularly in the hands of someone who already drove an unauthorized use of my SSN)
Refund my Warranty - (Status: Incomplete) - given the treatment I have received and continued dishonest and unethical interaction from the dealership, there is no way I can reasonably believe this dealership with operate in best-efforts when servicing my vehicle. I calculated my purchase price on having the extra protection of the warranty, so I am now out on that, too.
I hope the above outlines very clearly that nearly one full business week after the dealership claimed everything was settled that it is now understood how they operate. In addition, to try to lay a three page release to absolve them of any wrong doing in exchange for making one of their wrong-doings right is very disappointing. The Revdex.com was founded on marketplace trust - I hope this is taken seriously and note is taken how this dealership does business.
Regards,
[redacted]
The necessary steps to remove the inquiries has been completed and an agreement has been reached with the customer.
The condition that Mr. [redacted] is experiencing was not reported to Bob Baker CDJR, or to Chrysler during it's Manufacturer's Warranty coverage period, the warranty for the door trims/handles expired on Mr. [redacted]'s vehicle on 7/30/2008, Bob Baker CDJR has no documented visit where the issue was...
reported. Mr. [redacted] contacted Chrysler on 7/9/14 to seek Out of Warranty Good Will Assistance with the concern he was assigned case #25288973, he was declined assistance by Chrysler, due to "the vehicle is out of warranty for a long time". Bob Baker CJDR, has no control of Chrysler;s Warranty, Good Will , or Recall decisions, On 10/8/14 the Service Manager at Bob Baker CDJR contacted Mr. [redacted], to discuss his concern, and offerd to pass on Mr. [redacted],s request for re-consideration to Chrysler's District Manager, and when that decision is rendered, it will be discussed with Mr. [redacted]. If the decision by Chrysler remains the same, Bob Baker CDJR would be willing to extend a discout to Mr. [redacted] on the proper repairs, with Chrysler repair parts.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory. One issue with their response is that **, the service manager, was the individual that was not returning call, so ** needs to be spoken to regarding not returning calls. [redacted] did return most of my calls. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have reviewed the complaint and our records, in addition to speaking with everyone that sold or serviced the Jeep at this dealership. After this investigation I believe we would never be able to satifiy Mr. [redacted] with the repairs required in the quality he expects. With that we accept...
his offer to return the vehicle for a full refund of the purchase price of the Jeep less a usage charge of 15 cents per mile.The return must take place at the dealership and we need one days notice. If it done during the weekend the check would be sent out that following Monday, providing we have the title to the vehicle. if it is financed we would send a payoff check to the lender and then the balance to Mr. [redacted] directly. [redacted]General ManagerBob Baker Auto group[redacted]
We complied with Andrews original Revdex.com request to remove the credit inquiry and in addition pay for a year credit monitoring . We asked him to sign release with the terms of the agreement and to put it behind us.
After originally agreeing he changed his demands and it has now been turned over to our legal department.
[redacted]
General Manager
Our offer to repair the turn signal and door ding remains the same. We are not willing to pay for his rental charges nor the tail light lens as he requested.[redacted].
Thank you for the feed back.I have looked into the problem and found an error in the system, causing us to over book the service drive. We are now in the process of reducing the work flow so we are able to better meet the expectations of our customers. [redacted] has been counseled on not...
returning calls. [redacted]General Manager Bob Baker CJDR
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
1. I was asked to drive the car, in direct violation of the California Vehicle Code, with no turn signal. I did provide the exact vehicle code as Mr. [redacted], and the attorney, seemed to not understand this illegal driving. I did refuse and asked them to send a tow truck. Baker Auto refused this initial offer. 2. There is only one door ding — that was reported the minute I picked up the car from repair — I have pictures as well. 3. They did offer to send a technician to my house — again, attempting to drive my car in violation of the California Vehicle Code - with no turn signal. Mr. [redacted] went so far as to tell me to use hand signals, putting my hand out the window. Shameful. I refused as this is unsafe and illegal — as confirmed with law enforcement. 4. The age of my truck makes no difference on my intent to use it. Just because the car is 10 years old (with only 50,000 miles) does not give them the right to damage it. Irrelevant statement by Mr. [redacted].5. I made a reservation for a rental car if I could not have the car in operating order, in advance, to make sure I had a vehicle. Unfortunately for Baker Auto, my car was returned to me in an inoperable mode without turn signals. I used the rental car to make the trip. This is verified and documented. Mr. [redacted] puts himself in a bad situation commenting on my intent — as this is naive and erroneous. 6. I did not test my blinkers when I picked up the truck as this is NOT what was being repaired. They did, however, work on the brake lights — and in doing so, made the turn signals inoperable. I was not prepared for unprofessional work and should not have to second guess the work of a ‘professional’ facility in every working of the car. I did call as soon as I got home (within 10-15 minutes) and noted the problem immediately. I do have the defective parts that were installed — that led to the disfunction of the brake lights. The checking for functionality is the responsibility of the repair facility and not that of a customer. 7. I have notified Baker Automotive that I intend to have this resolved and want to work with them so we can keep this from the courts. They have denied responsibility (see quotes below). Mr. [redacted]’s statement was that, “We will not be calling to make an appointment to bring your vehicle in for future repairs as discussed and we are exercising our right to refuse to do any business with you.” Well — this is basically kicking me out of a repair-gone-bad, not assuming any responsibility, and not allowing me to bring in my truck for repairs. Also, Mr. [redacted] also stated, “So your claim that the improper repair of the brake light forced you to rent a vehicle is false and constitutes fraud…” I am not clear on this — but I would doubt that in addition to a service manager, Mr. [redacted] also a legal scholar in regards to accusing someone, falsely, of fraud. Shameful, indeed. 8. I am in touch with the lawyer, but he too continued this same line of refusal to accept responsibility and also reiterated statements of fraud. As you can see, this is not the type of service one expects when bringing their vehicle in for service to an authorized dealership. I will continue to pursue this by all means possible to allow Baker Automotive to exercise responsibility in service - and move from threats and intimidation — having the audacity to tell me, “…we are exercising our right to refuse to do business with you.” I am not going away just because they are uncomfortable in being responsible — and will see this through until what is right, just and fair is applied to this situation.
Regards,
[redacted]