Bob Block Fitness Equipment Superstore

We are thankful for the order from the ***The elliptical that was originally ordered was unexpectedly back ordered causing us to miss the expected delivery dateWhen the back order was continued, we elected to provide a substantial upgrade to the next model - at our expenseUnfortunately,
this upgrade started a new order processing and fulfillment timeline causing additional delayThis was out of our controlOn Friday, January 13th we delivered the upgraded elliptical to the *** resisenceWe regret the delay, but are hopeful that the upgraded model is appreciated as our good faith efforts to make it right for the customer

Bob Block Fitness provided an upgrade to the next model in order to finish the job and complete this deliveryThere was an unforseen manufacturer delayed shipment of the ordered productThis was completely out of the control of Bob Block Fitness. However, that delay should have been
communicated more timely to the customerFor both of those reasons, the upgrade was provided and the customer's order is complete

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]