Bob Brady Dodge Inc.

To whom it may concern:She brought her vehicle in on April 17th and her vehicle was diagnosed with a faulty AC CompressorWe installed the new compressor and after the part was in place the technician then discovered that the AC condenser was leaking and needed replacedWe attempted to
contact the customer several times to discuss this matter with her.Her vehicle was back in our dealership on May 10th for the same concern as stated beforeDuring the time that we had customer's vehicle we attempted to contact her several times to discuss this matter with her(Called May 11th and May 24th, 2017) When the part was in the customer was called which was May 31st and her vehicle was ready on June 1st (Called June 5th and June 6th 2017)However,the customer came in for a third time with the same concern as before on June 21st When we checked her vehicle out this time we found nothing wrong, the AC was running properlyShe was notified and picked her vehicle back up from us(Called June 21st and June 22nd, 2017)Thank you*** ***Service Manager

Initial Business Response /* (1000, 5, 2016/09/28) */
Customer brought vehicle in on 7/27/for check engine light on and rock chip in windshieldWe had safelite auto glass come out and after inspecting windshield it was determined that chip was able to be repaired safetlyWe did repair
windshield at no charge to customer,repair has a lifetime warrantyAs for the check engine light our technician determined the egr purge valve was faulty.After speeking with our general managerhe stated to have the egr purge valve repaired at no cost to customer.We have left messages with customer to schedule an appointment to have this resolvedThe remote start will not work when the check engine light is on.No further action required
Initial Consumer Rebuttal /* (3000, 7, 2016/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The general Manager is correctThey did correct the windshield after repeated calls for an appointment within hours after purchasing the vehicle, but the check engine light was never fixedI had taken the car back twice within two weeks of purchasing the vehicle for this same problemThe first time the SUV went back to the shop was the repair of the windshield at that time they told me the check engine light valve was repaired, hours later the light came back onThey scheduled me to come back for the 2nd time for the same problemthey gave me a call and stated to come and get my car and I was told that it was $to repair valve and it was not covered under my warrantyAt that time I ask can I return the car under the "Lemon Law" I was told that would not apply to my year of carThat was the last contact that I had with this company, until they responded to this Revdex.com complaintAfter reading there response I gave them a call to schedule an appointment to fix the Valvewhich they agreed, I asked for a rental car, first I was told they didn't have any so I asked can I schedule on a day where they would have one availableI live about an hour away and I would have to take the whole day off to sit there for hours to replace something that should have been taken care of the first times that car was thereSo she told me that she would have a rental on that day but it was not covered under my warranty and I would have to pay out of pocketI told her that was fine and I just want to get this taken care of, so I would not have to come backI am a Customer Service Manager, with over years experience in Service recoveryI have NEVER dealt with a company where I was treated so rudely or handled unprofessionallyAs a customer I am extremely dissatisfied with the service that has been provided to me

Initial Business Response /* (1000, 5, 2016/04/06) */
We initially received an application from Carloan.com on *** *** stating that he had been at his employer for years making $per monthWe called and set an appointment based on that information and assured him we could get a bank
willing to work with usUpon arrival Mr***'s income checked out lower and he also wanted to trade in a vehicle that was not in his nameWe explained to him that due to the fact that his application did not verify as stated we would need another person on the loan to obtain financingWe do work with all credit situations but the lenders due require that a customer makes a certain amount of money to be able to budget for a payment and may want the customer to be in an equity position based on their profileThis usually means not carrying money over from a trade
Initial Consumer Rebuttal /* (3000, 7, 2016/04/06) */
I read the response by the dealership and I must inform you that the conversation did not go as they statedThey told me that based on my credit score, they couldn't do anything without a cosignerThey ended the conversation at that pointThis was how Heather Patterson treated me on that day

Please have Mr *** *** call and schedule an appointment with our service department to get the brakes fixed at no charge to him. We will also look at the new assembly that we just installed on October 3, at that same time. All of these repairs must take place at
Bob Brady Dodge, Inc.We are sorry for any inconvenience this may have caused.*** ***Bob Brady Auto Group

Customer came into the service drive on 3/24/and stated the she was on her way up here from StLouis and her maintenance light came on indicating bservice was neededWhen asked if we could do it I informed the customer that it we could perform the service for her that dayI wrote the repair
order up and showed the customer the services that we would perform and she signed the repair order and left phone number to contact her at for she had to meet with contractor at her brothers houseShe left and we performed the bservice on her van and upon completion I called the customer and informed her the vehicle was done and ready for pick upWhen the customer came in to pick up the vehicle explained the services performed on the vehicle and told her what the total was for her bill she gave me credit card t pay with and was explaining to me the cost to have addition put on brothers home and about needing to have sidewalk put in and how much it costI gave the customer the keys to her vehicle and she leftShe called in on 3/26/and was complaining about the chargeI explained to the customer the the A service is for conditions and the B service was for severe conditionI looked up at what was done at both services and explained to the customer the difference between the two serviceThe A service is just an oil change and the B service is an oil and filter change with the list of other services that went along with it

To Whom It May Concern:In response to the ID number listed above we have attached the copies of where we submitted the information on a Kenneth *** for the $Amazon gift cardWe show his address as the same as Jennifer ***However, we sent this coupon to an email address for Kenneth
***, s*Please note as per the rules of this incentive it is only one coupon redemption per household.I show the Amazon gift card was emailed to him successfully on July 18, 2017.Please let me know if I can be of further assistance.Sincerely,*** ***Bob Brady Auto Group

Initial Business Response /* (1000, 5, 2016/09/28) */
Please provide us with the VIN number for the vehicle we are talking aboutI can't find anyone in our system with this name or at this address
Thank you

Revdex.comCase # ***To Whom It May Concern:I am writing in response to a complaint filed by Amanda *** stating that we continued to run her credit the day following her visitAfter reviewing her file, the only inquiry ran for this customer was on January 12, She was unable
to obtain financing due to being employed with a temp serviceIncluded is her customer folder showing the date that the transaction occurredif there are any other inquiries from our company on an actual credit bureau (not Credit Karma) we would be more than happy to dispute.Sincerely,* ***Finance Manager

April 4, 2018 Revdex.com Dispute Resolution Department 8100 N university St. Peoria, IL 61615 RE: ID# [redacted]   [redacted]   2016 Jeep Cherokee   Vin# [redacted]   To Whom It May Concern:   It appears the above vehicle has been in our service department three times....

The first time was for a recall on 9/26/2016 and our service department found an oil leak from a previous location, [redacted] Automotive, where the customer had an oil change performed. 011 12/21/16 the vehicle was brought in for an oil leak and our service department resealed the oil pan at 14,590 miles. The vehicle was brought back 2 yrs later on 1/11/2018 for an oil leak with 23,845 miles. At that time, the service technician resealed the oil pan for the second time. There is a possibility that the oil pan is warped. The customer has not contacted us to set an appointment therefore we were not aware the problem still exists. Our dealership would be more than happy to resolve this issue.   Thank you for your consideration, Butch Nutaut Bob Brady Dodge Service Manager   www.bobbrady.com

Initial Business Response /* (1000, 5, 2015/08/17) */
[redacted] applied online for financing and an application was forwarded to us from Carloan.com on June 2 2015. We spoke to Mrs. [redacted] on several occasions and she finally set an appointment to trade her vehicle in on July 11 2015. She...

arrived for her appointment and was showed a Jeep Patriot per her request to look at Jeep products. After test driving the vehicle and negotiating payments she signed all of her legal and binding documents in the business office. The mileage is accurate on all of the paperwork for the new vehicle. During signing the customer had as much time as she needed to read through any paperwork prior to signing. She also signed a document stating that there was no right to rescind and that all purchases are final. Her interest rate is based on her personal credit history and [redacted] was the bank that gave her the best rates and terms thus the lowest payments. When Mrs [redacted] called a few days later to state that she had changed her mind and did not want the Jeep she was reminded of our policy that she signed up front. There is no right to rescind and all purchases are final. While I wish that Mrs. [redacted] was satisfied with her decision to purchase the Jeep Patriot all sales are final. We would be happy to try to trade [redacted] out of the Jeep Patriot for something else that suites her needs if she would like to set an appointment and come to the dealership once again.

Initial Business Response /* (1000, 5, 2016/07/14) */
No deceit is used to get a customer to Bob Brady. When the customer applies for automobile financing via the internet or the phone an appointment is scheduled to get them to the dealership to verify identity before any loan is obtained in their...

name. At that time we do not know any of their personal credit information therefore no details on specific vehicle, rates, or payments are provided via phone. We have a very large inventory with vehicles at all types of payments. Once a customer arrives we try to determine what payment range is comfortable for them. If the approval has higher interest rates or the customer has negative trade equity that they are carrying, that payment may not be possible. We must run a hard inquiry on the credit bureau to determine what the lenders are willing to do for the customers. Sometimes this is a time consuming process if the customer has credit challenges. Our inventory is posted online for consumers to view so it is not necessary to lie about our stock. The numbers are given directly from the lenders as they are loaning the funds necessary for the consumer to obtain a vehicle. We apologize if you felt mislead as that was not our intention. Unfortunately we are not able to assist every customer but try to the best of our ability.

I am rejecting this response because: if the vehicle was deemed "fine" why has another service department determined that there is still indeed a problem and have ordered yet another part to fix the problem. When I brought it into Bob Brady I attempted to explain thoroughly that the air conditioning problem was intermittent (after their first "fix") and it would take some time to notice but I felt like I was being rushed out.  I also notice they said nothing about the first time I brought it in and they said it was "fixed" but the air still did not work one iota  I had to call back to set up another appointment for it not working  how would they know I needed it fixed for real if they thought after the 10 days they had it on April 17 that it was fixed  I am confused by "trying to reach the customer several times" because I called the business to find out what was going on more times than they called me AND saved the phone records  EVERY time I would call about my car I was told the  part had JUST come in the day before  This happened at least 3 times   The other servicer has deemed that the "fix" that was done at Bob Brady was done correctly and the reason the air works sometimes - now it's back to not working at all again - is because they didn't clean out the line and now pieces are caught in the line causing the air to work intermittently (or not at all)  They determined this within 30 minutes of having it   I tried calling the service manager at least twice  Jeep/Mopar has tried calling multiple times and got no response from the service manager either