I am rejecting this response because: if the vehicle was deemed "fine" why has another service department determined that there is still indeed a problem and have ordered yet another part to fix the problemWhen I brought it into Bob Brady I attempted to explain thoroughly that the air conditioning problem was intermittent (after their first "fix") and it would take some time to notice but I felt like I was being rushed out I also notice they said nothing about the first time I brought it in and they said it was "fixed" but the air still did not work one iota I had to call back to set up another appointment for it not working how would they know I needed it fixed for real if they thought after the days they had it on April that it was fixed I am confused by "trying to reach the customer several times" because I called the business to find out what was going on more times than they called me AND saved the phone records EVERY time I would call about my car I was told the part had JUST come in the day before This happened at least times The other servicer has deemed that the "fix" that was done at Bob Brady was done correctly and the reason the air works sometimes - now it's back to not working at all again - is because they didn't clean out the line and now pieces are caught in the line causing the air to work intermittently (or not at all) They determined this within minutes of having it I tried calling the service manager at least twice Jeep/Mopar has tried calling multiple times and got no response from the service manager either
I am rejecting this response because: if the vehicle was deemed "fine" why has another service department determined that there is still indeed a problem and have ordered yet another part to fix the problemWhen I brought it into Bob Brady I attempted to explain thoroughly that the air conditioning problem was intermittent (after their first "fix") and it would take some time to notice but I felt like I was being rushed out I also notice they said nothing about the first time I brought it in and they said it was "fixed" but the air still did not work one iota I had to call back to set up another appointment for it not working how would they know I needed it fixed for real if they thought after the days they had it on April that it was fixed I am confused by "trying to reach the customer several times" because I called the business to find out what was going on more times than they called me AND saved the phone records EVERY time I would call about my car I was told the part had JUST come in the day before This happened at least times The other servicer has deemed that the "fix" that was done at Bob Brady was done correctly and the reason the air works sometimes - now it's back to not working at all again - is because they didn't clean out the line and now pieces are caught in the line causing the air to work intermittently (or not at all) They determined this within minutes of having it I tried calling the service manager at least twice Jeep/Mopar has tried calling multiple times and got no response from the service manager either