Bob Caldwell Chrysler Jeep Dodge Ram

I never said I wanted to shop rates. I will not agree to that. I came in with my own financing and specifically stated not to pursue further. As for your sales representative, CJ, he was on his cell phone texting and laughing the entire time I was in his office. He proceeded to explain that he was putting his girl in her place. Another one of the young salesmen came over and gave him a high five for it. When the vehicle was prepared for me it was washed and swept. However, it was on empty. CJ said when I returned he would put more has gas in the vehicle. I said," You are going to fill it up right?" He laughed and said, " oh no I'll give you a bit more." I have purchased other certified used vehicles that were presented to me much more satisfactory that Bob Caldwell's process. They put new car smell in and fill it up without question. I will not agree to you lack of acknowledgement of wrong doing on your businesses part.
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Certainly nothing but apologies.  First concern is accurate, the purchase agreement did read differently than the contract and it's a mistake that we need to fix.  Spoke to [redacted] and I found that he did call the finance source to get the deal corrected on 7/13.  It took several days...

for the representative to pick up the paperwork and why it's not handled a month later is astonishing.  Again sorry if you were not given a call back.  I wish that I was informed sooner so that I could take care of the situation- please give me a call or an email so I resolve this- [redacted] (General Manager) [redacted]@caldwellchrysler.com or direct line ###-###-####.  Thank you for your business and patience and allow me to correct this for you immediately.

Sorry for the miscommunication, that is correct

Please close case, simply difference between opinion and fact.  Customer has already defaced business on multiple social media and review sites

I am rejecting this response becausethe dealership was Dishonest, I trusted when I purchased the vehicle everything was as it appeared in fact it was not. The dealership LIED and PAINTED OVER rust spots on the truck so they could not be immediately seen.  This is unacceptable I was taken advantage of knowingly by them, this is not how business should be conducted.