*** and I have spoken on the phone and I attempted to explain to him in professional manner the circumstances behind his complaint. He had sent in a inquiry on a car over the weekend and made an appointment for 530pm Monday. Monday morning there a client here waiting before we opened
with cash in hand to buy the car. Our sales manager was unaware that *** made the appointment because it was made during off business hours (over the weekend). My sales manager sold the vehicle and *** was notified. In ***'s opinion his appointment secured the vehicle but we do not operate that way. This is a very rare set of circumstances and is nearly impossible to avoid. We actually had roughly 6-people all trying to buy this truck at the same time. Bottom line, having an appointment does not necessarily entitle you to the car. Deposits can hold a car but *** did not have a deposit on this vehicle. Bob Chapman Ford is years old and a respectful business. We have been awarded the presidents award from Ford and the business leader of the year last year in *** county. Customer service is extremely important to us and we take this very seriously. *** has called the dealership numerous times and email my manager. He has used profanity on the phone and did not want to listen to a reasonable explanation. We are very sorry for his inconvenience but he should be ashamed of his behavior towards myself and my manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: Slander is not appreciatedMy appointment was made during business hours and I have texts and a voicemail to prove itAs well, a "presidential " dealership or one that is years old would not operate this wayI'm sure the original owners would not appreciate this type of behavior and lied coming from your companyAdditionally, this information has been provided to Ford and Ohio Attorney GeneralFord is definitely not very happy.
Your dealership opened at 9:am, and at 10:39am, the vehicle was availableAt 12:07pm, you sold it. Now, it's your turn to provide the truth
Regards,
*** ***
*** and I have spoken on the phone and I attempted to explain to him in professional manner the circumstances behind his complaint. He had sent in a inquiry on a car over the weekend and made an appointment for 530pm Monday. Monday morning there a client here waiting before we opened
with cash in hand to buy the car. Our sales manager was unaware that *** made the appointment because it was made during off business hours (over the weekend). My sales manager sold the vehicle and *** was notified. In ***'s opinion his appointment secured the vehicle but we do not operate that way. This is a very rare set of circumstances and is nearly impossible to avoid. We actually had roughly 6-people all trying to buy this truck at the same time. Bottom line, having an appointment does not necessarily entitle you to the car. Deposits can hold a car but *** did not have a deposit on this vehicle. Bob Chapman Ford is years old and a respectful business. We have been awarded the presidents award from Ford and the business leader of the year last year in *** county. Customer service is extremely important to us and we take this very seriously. *** has called the dealership numerous times and email my manager. He has used profanity on the phone and did not want to listen to a reasonable explanation. We are very sorry for his inconvenience but he should be ashamed of his behavior towards myself and my manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: Slander is not appreciatedMy appointment was made during business hours and I have texts and a voicemail to prove itAs well, a "presidential " dealership or one that is years old would not operate this wayI'm sure the original owners would not appreciate this type of behavior and lied coming from your companyAdditionally, this information has been provided to Ford and Ohio Attorney GeneralFord is definitely not very happy.
Your dealership opened at 9:am, and at 10:39am, the vehicle was availableAt 12:07pm, you sold it. Now, it's your turn to provide the truth
Regards,
*** ***