Bob Evans Farms

Thanks [redacted] - I am working with our HR team and Payroll department to get this resolved I will send an update once I have all the information The plan is for someone to reach out to Ms [redacted] and disuss Thanks, ***

Yes I do want it to go forthThey still owe me money that has been taken from me that I have earned in tipsThe sad part about it is that I didn't keep up with tips from my first day of employment But I do know that it's not rightAnd I do believe something should be doneI have quit there because of this and you may use my name I just don't want it to happen to someone else although I still have some of there employees coming to me and telling me it is even though I'm no longer employed there

Good Afternoon,We are terribly sorry to hear about your poor visit We will be reaching out to you in a separate email to gather more information so that we may have the Director of Operations in charge of this location personally follow up with you in regards to these concerns.Thank you,LeAnn ***Supervisor, Guest RelationsBob Evans Restaurants

Good Morning,We are terribly sorry to hear that Cathy was not responded to after our Guest Relations team did receive this report from the guest on 2/23/in regards to her visit to our Toledo location on the same date According to our records, the Director of Operations did attempt to contact the guest; however, received voicemail We will be following up with his manager, as well as reaching out to the guest to make this right.Thank you,LeAnn B*** Supervisor, Guest RelationsSmith’s Mill Road | New Albany, Ohio

Mr***, We apologize for any mis-understanding with your previous request We will process your request for a refund of $and remit the check to the address previously provided Please don't hesitate to reach out again if we can be of any further assistance

Thank you for taking the time to contact our Corporate Office regarding your visit to Bob Evans Restaurant #(Pickerington, OH) on March 15th, I apologize for the time it has taken for this issue to be addressed Risk Mgmtbecame aware of the incident on July 29th, 2015; when we were forwarded the letter Consumer Relations received from the Revdex.com Upon receipt, I contacted the location and requested an online report be submitted for your son’s incident; the requested report was received August 3rd, 2015.I understand from the report Risk Mgmtreceived, your son suffered a severe allergic reaction after eating Grilled Chicken; which required the use of an Epi-pen, followed by a trip to the hospital for additional medical treatment The report also states the Server was made aware of your son’s allergy prior to the order being taken Unfortunately, it appears that information was not relayed to the kitchen staff We at Bob Evans, are very concerned with the well-being of our customers and take this type of incident very seriously The management team at the Pickerington, OH restaurant understands the importance of customer safety and have agreed to address this incident with their employees; in hopes this will prevent similar customer incidents in the future.I will need copies of all related medical treatment notes and out-of-pocket expenses (e.g.: co-pays, deductibles, prescription costs, etc.), for compensation evaluation I will review your claim once all requested information is received and will contact you to discuss an agreeable resolution.Please accept my sincere apology for this unfortunate incident.Please feel free to contact me with any additional questions or concerns you may have Thank you,

Good Afternoon, Our Representative [redacted] has spoken with Mr [redacted] on 3/23/and apologized that our manager was not more accommodating He really likes our restaurant and she let him know that we would be sending him some gift certificates out to him for his poor experience [redacted] sent $in gift certificates She has also provided her direct phone number if he should need it in the futureThank you

Upon review, I have found that the manager of this location did send a request to our corporate office to replace the cost of a family meal $ Our Guest Relations team did mail out these gift certificates with an apology from the restaurant on 5/20/ As the guest is requesting a full refund of the family meal we will be mailing an additional $in gift certificates that can be used at any of our restaurants We will also call the guest personally to let them know of our resolution Our reference number is [redacted] Thank you,

Good Afternoon,Thank you for contacting us We will be emailing you directly to obtain further information about which specific location you ordered from We will then have the director of operations in charge of that area follow up with you by phone.Thank you,LeAnn B***

I received this guests email also in regards to his visit His concerns have been documented and forwarded to the area coach and general manager in charge of this location Our reference number is [redacted] .Additionally, I have also personally followed up with the guest by postal mail with $in gift certificates to come back to our restaurant This letter and gift certificates were mailed on 2/24/- see below for our letter.As the guest is still unhappy, we will have the area coach, Patrick Sullivan contact him personally.February 24, [redacted] Dear Mr [redacted] :We certainly appreciate you taking the time to e-mail regarding our Bob Evans Restaurants.I would like to apologize that the service you received was not as efficient as our guests have come to know and expect The area coach in charge of our Louisville location is concerned about your experience and will use this as a learning tool for our staff Only through feedback from our guests can we improve It is our goal to provide high-quality food and service Again, thank you so much for assisting us in meeting our goal.On behalf of Bob Evans Restaurants, please accept the enclosed as an invitation to dine with us again We value your patronage and look forward to the opportunity to serve you again soon.Sincerely,LeAnn B***Supervisor, Guest and Consumer Relations

Hello- I have worked with our payroll department to get a new Wsent out to Ms [redacted] A new Wwas sent to [redacted] ***Reynoldsburg, Oh on March 2, Additionally, the payroll manager called the phone number listed and received a message stating that the voicemail was full My hope is that Ms [redacted] has received her Wat this time She can also contact the payroll manager, [redacted] , directly at ###-###-#### Thanks, [redacted]

This problem has been addressed and I am happy with the outcome I talked to the store manager and district manager is aware of my problems and they are taking steps to fix the issuesso no further contact is needed on this.Bruce [redacted]