Bob Hall's Chevrolet

Date Sent: 11/8/2016 6:36:06 PM
We are trying to work with you, in Spanish.  You need to come here to the dealership and work out a solution with us in person.  Obviously, numerous phone calls last night, in Spanish, couldn't accomplish anything.  The only way any kind of trade-in can be explained in detail is if you and a Spanish speaking Manager can sit down and go through all the numbers together step by step.  As we have stated numerous times, we are willing to do this, but you have to be realistic about how this process works.  I will give you the sales price ($16,987) that you paid for the truck toward the purchase of another vehicle.  Assuming, no damage has been done to the vehicle while in your possession.  This is actually very simple, and a process we have offered to do since the day you dropped it off.  I'm not sure what part of that is so hard for you to understand, in Spanish or English.  We have offered this solution repeatedly and you continue to not cooperate.  Just so you know, we are under absolutely no legal obligation to take this truck back in trade.  We are offering this to try to please you, the customer.  but I have to admit, I am running out of patience with how big of an ordeal you are trying to turn this into. Feel free to contact anyone at the Revdex.com or elsewhere to verify that I am offering you a solution that is more than adequate.

El 15 de octubre compre una picup truck en Yakima , cuando hice el trato le pregunte al agente de ventas si el troque era salvaje a lo cual le molesto la pregunta y me contesto que ellos jamas venden un auto en su agencia si este fue chocado , y que siempre antes de ponerlo al mercado lo pasaban al...

taller para que los mecánicos le hicieran un chequeo minucioso para asi estar seguros que estaban vendiendo un auto bueno . El picup no era para mi era para mi hijo , que en esos días estaba en california , cuando llego el lo agarro para irse a Seattle Wash que es donde vive y de inmediato le escucho un ruido , lo llevo a checar a un mecánico el cual le dijo que ese picup había sido chocado , y el choque le dejo un defecto que para arreglarlo le costaría $786.51 y que el no se lo hace porque no le garantice que quede bien . Les hablamos a los del lote , y lo que contestaron que están para ayudarnos . Pero la ayuda que ofrecen es darnos otro carro usado a cambio y yo ya no quiero nada con carro usado . Quiero que me regresen el total del dinero que me costo y que se queden con su trova defectuosa . Primero la troca no la quiero porque me mintieron a cerca de que nunca había sido chocada y segunda porque ya va a ser un defecto que nunca lo vamos a poder arreglar , y mi hijo ocupa de un carro del que pueda depender no tener un problema porque donde quiera lo deje tirado . Espero me puedan ayudar . El costo del picup fue $18,729.93 y se pagaron en total . El taller del mecanico que descubrio el defecto de la troca es en Seattle y se llama [redacted] el tel es [redacted] para si gustan verificar lo que les estoy escribiendo aquí . muchas gracias y espero su respuesta por favor.
Creo que si , porque deben ser las políticas de la empresa , de no ser asi los empleados no harían esto .
[redacted]Translated by Revdex.com staff[redacted] 
On October 15th I bought a pick-up truck in Yakima, when I made the deal I asked the sales agent if the truck was wild, which bothered him and he answered me that they never sell a car that has been in an accident at his dealership, and that before putting them on the market they always have it go through the shop so that the mechanics can check it thoroughly so that they can be sure they are selling a good car. The pick-up wasn’t for me it was for my son, that in those days was in California, when he arrived he took the car to go to Seattle Wash which is where he lives and he immediately heard a noise, he took it to a mechanic for checking who told him that that pick-up had been in a collision, and the impact left a defect that would cost $786.51 to fix and that he wouldn’t do it because he couldn’t guarantee it would be properly fixed. We called the lot people, and they said they are here to help us. But the help they offer me is to give us another used car as an exchange and I don’t want anything to do with used cars anymore. I want them to refund me the total of the money it cost me and that they keep their defective truck. First I don’t want the truck because they lied to me about it never having been in an accident and, secondly because it is a defect that we will never be able to fix, and my son needs a car that he can depend on and won’t leave him stranded. I hope you can help me. The cost of the pick-up was &18,729.93 and was paid in full. The mechanic shop that discovered the defect on the truck is in Seattle and is called [redacted], the phone is [redacted] in case you want to verify what I am writing here. Thank you very much and I expect your answer please.I think so, because it must me company policy, if not the employees would not do this.

Date Sent: 11/14/2016 10:54:34 AM Complaint: [redacted]I am rejecting this response because:ES VERDAD QUE HABLAMOS MIGUEL Y YO  MAS DE UNA VEZ , PERO EN LA MISMA TARDE , Y ES FALSO QUE HAYA MENCIONADO ALGUNA CANTIDAD DE DINERO ,AHORITA ESTOY MUY OCUPADO TRABAJANDO , EN UNA SEMANA LES DOY MI RESPUESTA , PORQUE AHORITA NO TENGO TIEMPO EXTRA PARA NADA , AL MENOS QUE ME ENVIEN EL CHEQUE POR LA CANTIDAD QUE OFRECEN , Y NO PARA COMPRAR CARRO , Y SI HAY QUE FIRMAR ALGUN PAPEL , QUE LO MANDEN POR ALGUN MEDIO QUE SEA , PERO EN PERSONA A ESE LUGAR NOS DA MIEDO , Y MI ESPOSA Y YO ALLI APENAS IRIAMOS PERO ACOMPANADOS DE UN POLICIA   Y ESTO LO ESTA ESCRIBIENDO MI ESPOSA EN ESPANOL , PORQUE NO SABEMOS INGLES , Y CADA RESPUESTA QUE HE ESTADO RESPONDIENDO A MI ME HA ESTADO COSTANDO DINERO .Sincerely,[redacted]
[redacted]Translated by Revdex.com staff[redacted] 
 
It's true that Miguel and I spoke more than once, but in the same afternoon, and it isn't true that any amount of money was mentioned. Right now I am very busy working, in a week I will give you my answer, because right now I don't have spare time for anything, at least they should send me the check for the amount they are offering, and not to buy a car. If any papers need to be signed, they should send them to me however they choose to, but in person that place scares us, and my wife and I would only go there accompanied by a police officer.
And this is being written by my wife in Spanish, because we don't speak English, and every response I have given has costed me money.

I truly wish I would have read the reviews for Bob Hall Chevrolet before I went and purchased a car there. They have the crappiest customer service I have seen in a long time from a large business and I have been in customer service for 30+ years. At one point I got up and walked out because while we had to wait for a fax that seemed like it would never come through, the salesman, without saying a word, got up and started helping other people and just left me sitting there. He was to busy sucking up to other people and getting them water. Unfortunately, when I got back into my rental car, I had just totaled my car in a 3 car wreck, I realized I really wanted the car I was looking at. I also had to take the car on a test drive by myself. I drove from Tri-Cities to Yakima and he met me at the door and said, hope you don't mind taking the car for a test drive by yourself. Also, he said that they just detailed the car...I had to take the car to get detailed when I got home because they had left the car so spotty with the white wax that it was ridiculous and the windows looked like they had been smoked in for years plus they left the tape residue on the back window and the rear view mirror. Not to mention I had to have them fix a noise that was coming from the axle area. Also, before leaving the parking lot I asked about a spare key and was told he would have to track it down and would send it to me. After 2 days I asked him about it and was told he could not find it and I was not guaranteed a spare anyways so if I was unhappy I could call management. Any other car I have purchased I received a spare, they are NOT cheap. He just didnt care about how I was treated as long as he could sell the car. By the way, I am a woman and went alone to buy the car. I WAS TREATED VERY BADLY AND SHABBILY. I DO NOT RECOMMEND ANYONE BUYING A CAR FROM THIS DEALERSHIP.

I searched the entire state of Washington for a Trailblazer SS. Bob Hall Chevrolet was the only dealership to help me out, even with bad credit. I drove 5 hours to yakima to buy my AWD TrailBlazer SS from them. My sales consultant Abdi and Jared were the nicest guys and most honest I've ever dealt with at a dealership!! I got the apr and payment I wanted. Top tier dealership and salesman.

On Wed. wee went to Bob Halls to inquire about a truck they had on their lot . We checked out the vehicle and decided to buy it . At that time everything was fine there were several items that needed to be completed before we took possession of the truck. They were to be done on Thursday and we were to pick up the vehicle that afternoon. Thursday at 1pm we called and talked to our salesman, and found nothing had been done. Talked to sales manager [redacted] and he assured us that we could pick it up Friday at 9am, went to the dealership and found nothing had been done . Our salesman after informing us , seemed to disappear, after 3 plus hours still no truck. Spoke with the sales manager whose attitude was that we have the check and I don't need to bother. At no time did he or our salesman express any regret that we had to wait that long, in fact when I asked [redacted] if we would get a review regarding our customer satisfaction it was like no we wouldn't and he really didn't care . If this is an example of your total lack of customer service I would not recommend Bob Hall's to any one.
I have worked for car dealerships for over 40 years and have never experienced such a total lack of service. The only bright spot was the service department that was doing the work and were very good to deal with, but sales is a total bad experience

Was able to trade off my truck for a new Camaro I am very happy with it I knew I wanted it at the test drive. [redacted] my salesman was very helpful. But the one who went way over and above and did not give up is [redacted] in finance, as I have a couple of challenges in credit. So thanks to [redacted]. I now have an opportunity to get ahead.

Review: My complaint Begins in Feb 2014 when I went to buy my car. A 2003 VW Passat. I had been on the lot looking for a car. I had to go inside and pursue someone to help me. This car as I was told had been sold a half hour prior. The salesman who had been asked to help me was messing around on a fellow employees scooter (for a leg injury). Im not against having fun but as a customer it looks unprofessional when walking in and having to ask someone to help me. After returning and telling me the car I wanted was gone he began to go through their inventory to try and find me something. I had to tell him several times that I dont want to buy cars as expensive as he was trying to sell me... I had to tell him several times before telling him if I wanted something that expensive I would have purchased a car I had test drove at another lot. Eventually we found a car that fulfilled most of my requests. We test drove the car, during the test drive he lied to me about a heated seat working, and mis-lead me into believing that I just needed more experience with the windshield wipers (which were broken aswell). after the test drive I decided that I liked the car and would like to begin the purchase process. At this point he had lied to me before I signed the paperwork. He promised me a warranty and free oil changes for 3 years. The paper work for the warranty he told me he could not find but he promised I would come back in to sign it when he found it. We proceeded to sign papers and I left in my vehicle I had come in. Later that night I came back with a friend to pick up the car. one tire was almost flat and went in and asked for assistance blowing it up. He said sorry they dont have access to that equipment. Then getting in the car I noticed the headlights on the car had failed to work. They have a 110 point checklist in which headlights are guaranteed to work. They had closed at this point so I took the car, filled the cars tire myself and drove home with the fog lights. The next day a friend and I were driving around and he pointed out his heated seat didnt work. The next day I brought my concerns to the dealer. I was told the lights could be fixed and the heated seat would be looked into. Less than one week later my check engine light turned on. At this time I inquired about the status of my warranty and my oil changes. I was told that my car was a model year to old for their warranty and my oil changes were still in the paper work. Less than a week later after this I was told my oil changes were denied and I would not be receiving those either. Over the next 3 months I had my car in their shop over 7 or 8 times. In these times they kept it overnight 3 times. 2 of which they failed to notify me of this even tho they told me I would receive a call before the end of the day. And the times they kept it overnight they did not even do anything to the car. They simply took it apart, decided to order a part, and decided they didnt have time to put it together before the end of the business day. And if I called I was told it was to late and the Person in Charge did not have access to the shop where my car had been kept overnight. I know this to be a lie seeing as they kept it outside on their back lot. OH! And rolling back a bit a week after purchasing the car the person who sold me the car, lied to me about the car and the warranty, oil changes, etc. had been promoted to sales manager! Awesome maybe his past customers had a better experience than I did. But when I approached him about my car after this point he proceeded to tell me he could not deal with his past customers anymore and would be unable to help me. I had to go through his manager to resolve any complaints. I had my check engine light diagnosed and found it was a radiator problem. After I told them they ran their own diagnostic, found the same thing, and tried to charge me for it! I disputed that since I told them what they tried to charge me for. They took off the charges for that. They gave me and estimate to fix the problem at $1200. (which if I had a warranty would have been covered) I told them not to fix it as I would as someone else about the problem. (At this point im not giving any more money to the dealer whos been screwing me over) THREE MONTHS LATER!! They fixed my headlights!!! And my heated seat!!! I drove for 3 months without headlights! And the last time I came in to finally get them fixed they told me they decided it was too expensive to fix so they wernt gonna do it! I sat and argued with the salesman/manager (not the same person I bought the car from) for 10 minutes! before he finally told the man at the desk to just fix it and he walked off. (very rude but I was happy they were gonna fix it) And what about the other 7-8 times you might ask? They never worked on the car... They just kept saying they looked into the problem and would schedule a follow up appointment. (including the times they kept it overnight) So finally I had my car and they fixed what they said they would fix, they had a meeting and determined they would not do anything else to help me with any other problems. Windshield wipers, check engine light, etc. And Icing on the cake is I went to a repair shop I knew and got it looked at. They had the part the next day and fixed it for me... the total? $170!!!! The dealer was trying to over charge me by $1000!!! I also talked to a couple mechanics about the light all of which told me the timing on the light coming back on means that it was most likely turned off by the dealer before I drove it. I still have problems with my windshield wipers. I know their is a short in the circuit because when I hit a bump or turn to hard they come on for a second. My brakes are loud. Didnt know this on the test drive because the windows were rolled up and the car has good insulation. the brakes are pretty new is what I was told when I got a brake inspection. They were just cheap so they were loud. After purchasing my car ive been told by many people theyve been ripped off by this dealer. If I had heard a couple of these stories before hand I would never have purchased from them. The man who sold me the car FYI was [redacted]Desired Settlement: Id like a serious apology. Im so upset with the service and the way ive been jerked around. A letter would be nice.

In a perfect world id like reimbursement for all the repairs ive had to have done to the car and the repairs that are still needed like the windshield wipers. Preferably at my repair shop I trust ([redacted]) As well as a membership or coupons for 3 years worth of oil changes at a local shop like [redacted] or [redacted]. But after how ive seen their values in customer service I dont expect this.

I really dont want to go back into the dealer for these services. Its very uncomfortable walking in there after how I was treated and the last few times I had come in I could tell they were tired of seeing me.

Business

Response:

To the

Revdex.com and Mr. [redacted],

On June

27, 2014, we received a complaint filed by Mr. [redacted] in regards to our

company. I would like to address the different items of his

complaint individually.

First,

the customer is requesting 3 years of oil changes. Mr. [redacted] did in fact

initially try purchase a maintenance contract that would cover oil changes for his

first three years of ownership of this vehicle. The bank/credit union did

not approve the financing with the maintenance

contract included and would also not approve GAP (Guaranteed Asset

Protection) insurance at the amount originally agreed

upon so Mr. [redacted] had to resign his purchase contract eliminating the maintenance contract and lowering the

price of the GAP insurance. Mr. [redacted] signed the paperwork to this

fact, since he wasn't approved for financing on the maintenance contract, he does not have one.

On the

vehicle, there were four issues; the lights ,the seat heater, the wipers and

the check engine light. I will address each below.

The Passat

had problems with the headlights. In his first time bringing it back to

us, we covered the repair of the daytime

running lamp, as we found the bulb had shorted,

We understood this to be the problem as explained by Mr. [redacted]. A

few weeks later, it was clarified that the headlights were not bright

enough. At this point, we replaced both low beam lights, once again, at no cost to the customer.

We also

reviewed the passenger seat heater and found a bad switch. We replaced

the switch in the dash. This vehicle was purchased as an AS-IS vehicle,

and convenience features such as seat heaters are not covered by the

dealership. In this case, with all the hassle the customer had already

been put through, we covered this repair,

which included technician time and the heater switch.

The wipers

are functioning as a safety item, but the delay function does not operate

correctly. Once again, this vehicle was purchased AS-IS and this convenience feature isn't covered.

The check

engine light came on after the customer owned the vehicle. We did do a

diagnosis and quoted a fix, which included a new coolant temperature sensor and

thermostat. As to our estimate being higher

than the actual repairs the customer had

completed, I cannot comment as I don't know what those

repairs were. I assume the difference between our $1200 quote and the $170 fix that Mr. [redacted] referenced was due to the work we completed at no cost to him.

Mr.

[redacted] purchased as AS-IS vehicle clearly stated on the Buyers Guide he signed

however, we do understand his frustrations and apologize recognizing our

communication could have been better.

In reviewing this history, we see how we could have better communicated with Mr. [redacted] and we sincerely apologize. We understand his frustration with the vehicle, and the multiple repairs, both those we completed at no cost to him as well as those he paid for. We only hope he can understand that as per our buyers guide, the vehicle was sold AS IS and that we have done what we could to assist him with his vehicle repair. We would like to reimburse Mr. [redacted] for the $170 repair bill referenced in his complaint. Please provide that invoice and we will reimburse.

Thank you for your time and attention to this matter,

[redacted], Executive Manager

Note: Please find the attached Buyers Guide signed by Mr. [redacted] at the time of purchase.

I went to Bob Halls in Yakima WA. From word of mouth. I needed to trade in my 1995 GMC Vandura because it was getting old and I needed something better. I went threw there web site to find a car. I did a 2008 Pt Cruiser. So I went down there, The customer service was fantastic. The sales person [redacted] was great. I took the vehicle home it was a fantastic deal. 3days later the AC leaked out the freon all over my drive way and would not even come on. I asked Bob halls if they could fix it for me. They offered me a 20 %off coupon to fix it. I know it is used I know it is as is. But that is a major repair after 3 days of ownership. So I decided to let it go for a while. Few weeks later the engine bogs down. I'm on the freeway with my daughter and I cant even get the car up to 50. Me and my daughter were scared for our lives. I took the pt back to Bob Halls. They offered to help me after allo arguing. I was able to down grade to a 2002 Mercury Mountaineer. I test drove it. I checked it tooth and nail. It had some cosmetic issues that was okay Im all about it running. We came home parked it I went to work came home we went out to get dinner and the OD overdrive light was on, and a message came up on the dash to Check the Transmission. It started to bogg down shift hard now I'm affraid to drive it. Thanks Bob Halls I never expected service like this from such a big corperation.

I'd like to share with you, my experience with Bob Hall's employees. I recently bought a brand new car from them. Well brand new to me. I have never had any thing this nice in my life. I worked really hard to be able to afford some thing so pretty that I could afford and say that this is mine. And to be proud of!!

A week after I bought this car, I had gone to a little hard ware store to buy paint for my bathroom. The employee there put the paint in the back of my pretty new car. Its a hatch back so no trunk. As I was driving, the paint can flipped over. When I got whereI was going I openned the back and was shocked to find that the gallon of paint had openned and spilled all over my car. I started crying and didnt even know how to begin to clean it. I got as much as I could out. This was the entire gallon of paint!! I called several detail places and got quotes of any where from $100 to $500 to clean it with no promises that they could get it out. When I called Bob Hall's I was in tears. The gentleman I spoke with was very simpathetic and kind. He told me to bring the car down and he would see what he could do. A few hours later, I picked up the car. I almost cried all over again when they showed me the car. I cant even tell any thing happened back there. It looked great and they washed the rest of the car as well! When I asked how much I owed them, the salesman, told me that the A team at Bob Hall's said that there was no charge, that they really felt for my situation and just wanted to make me happy. The experience that I have had at Bob Hall's has been absolutely amazing. They have gone above and beyond good customer service. I will recommend these wonderful people to every one that will listen!! Thank you so much to the A team and to [redacted]. at Bob Hall's. I love my new car and I am sooo great full!