Bob Hall's Honda

[redacted], our Honda Service Manager sent a tow truck to Moses Lake to bring the vehicle back to us.  As [redacted] suspected when she told him about all the warning lights that were on, the battery was dead.  Obviously a dead battery on a used car has nothing to do with an oil change, but we...

replaced the battery at no charge and apologized to the customer for their inconvenience.  We believe the customer is completely satisfied with the outcome.  Thank you, Jason Midkiff.

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
[redacted] at Bob Hall was very profesional and courteous when I went in to pickup my vehicle. He went above and beyond, he could have easily of had a bad attitude toward this situation considering it was just a bad battery but he handled it all with great professionalism. In the end, it shows Bob Hall Honda is truly loyal to their customers and will go above and beyond if necessary. I am glad this ordeal is over, nothing of the sort had ever happened to me before. I am glad and even more convinced that I purchased my vehicle from a reputable place. Things could have easily been different and [redacted] made it one hundred percent better. I thank absolutley everyone involved and apologize for any inconvience caused through my part.I will definitely be sending people to Bob Hall.
Regards,
[redacted]

Review: On June 12th 2015 I took my 2010 Mercedes Benz GLK 350 in to Bob Hall Honda of Yakima to get an oil change. The only reason I took it into this particular dealer was simply because I was tired of going from place to place in search of a reliable trustworthy service shop. I figured going into the dealer I purchased the car from would be my best bet. I live in Moses Lake, WA and drove almost two hours to get to Bob's Hall. They finished the oil change handed me my keys and I was off on my way. When I turned on the car there was an odd glitch that I didn’t think much of because it started up after all. They next day I drove down to a local gas station and my SRS Malfunction (Safety restraint system) with a small picture of the airbag light came on at the exact same time my ABS AND ESP lights came on. My car was no longer operable at that point, I was stuck at the gasoline station with my two year old in the back seat until my sister was able to pick us up. We managed to tow it back home after hours of trying everything we possibly could to get it running again. We got home after 11:30pm. I emailed the service manager [redacted] the very next day on Sunday. I received a call back on Monday 6/15/15 at 9:54am. At first he was very courteous offering to have it towed to their facility so they can inspect it. When I let him know we live in Moses Lake his attitude quickly changed. He tried telling me it was my battery that was the issue. The battery is what he said after my car specifically reads codes and is saying its the SRS Malfunction and ABS EPS. He told my husband he cant assure it was anything that had to do with his service technicians. He pretty much said we need to figure it out for ourselves and take it into a dealer and in case there is obvious evidence it was his technicians then he would cover for anything. My vehicle was in perfect working conditions when I took it into their shop. They are witnesses to that, it should be in good working condition at least a week after for god’s sake. The very next day it went haywire. It is too much of a coincidence that the next day I decided to take my car out all of these error codes started coming up. They changed my oil and obviously had to deal with the vehicles computer system. I have heard of service repair shops scamming their consumer which was my fear in trying to choose a good dealer to go to. I figured they wouldn't feel the need to do this to me since they already made profit off of me with the vehicle purchase. The oddest part of it all before I checked out with [redacted] I heard an employee say to a customer " Ma'm your car is ready the airbags have been replaced" to which she repeated "all new airbags now". To have that exact problem wrong with my own vehicle the very next day is absolutely ridiculous and unacceptable.Desired Settlement: My desired outcome is for Bob Hall Honda to have integrity and professionalism and get my car back in working condition with no codes appearing just like it was when I handed it to them on June 12th. I need them to figure out a towing company to take it into their shop for them to repair. If the technician was not capable or knowledgeable of working with these types of vehicles I would of appreciated he said so before work was started. If [redacted] being the service manager acted with integrity and would have said instead "don’t worry we will get this figured out, I will find a way to get it here and we will take a look at it to see exactly whats going on" It would have prevented all of this and would have been a more professional way to go about handling these situations after all the last place my car had work done was at his shop and I contacted him immediately. Of course he does not want to spend any money he prefers to tell us to figure it out. Great customer service so they say on their website.

Business

Response:

[redacted], our Honda Service Manager sent a tow truck to Moses Lake to bring the vehicle back to us. As [redacted] suspected when she told him about all the warning lights that were on, the battery was dead. Obviously a dead battery on a used car has nothing to do with an oil change, but we replaced the battery at no charge and apologized to the customer for their inconvenience. We believe the customer is completely satisfied with the outcome. Thank you, Jason Midkiff.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

[redacted] at Bob Hall was very profesional and courteous when I went in to pickup my vehicle. He went above and beyond, he could have easily of had a bad attitude toward this situation considering it was just a bad battery but he handled it all with great professionalism. In the end, it shows Bob Hall Honda is truly loyal to their customers and will go above and beyond if necessary.

The service manager [redacted] is a joke of a guy. I have had several appointments with specific issues to be taken care of with adequate time and he can't seem to manage his service techs to complete their jobs causing people to have to come back. I'm over a 100 mile round trip and I'm in a mileage restricted lease so it racks up my mileage which is not fair to me out my contact. This is NOT on just 1 or 2 occurrence this is my opinion after about 10 times on 1 item it's self, ridiculous!

Review: I had work done at bob halls honda service department, the work was not done correctly or thoroughly the master mechanic, literally called me an a--hole because I wanted to know what happened,the service manager then called me and proceeded to yell at me over the phone, telling me that I am not the one in charge of my car and he is, these are only the problems that broke the camels back, this department has no customer service skills and no idea of the danger they put people in sending out cars that are not correctly repaired.what I want is for the mechanic and the service manager to apologize and repair my car correctlyDesired Settlement: I want my car to be fixed correctly and an apology from the service manager and the mechanic

Business

Response:

4/29/13

Re: [redacted]

Mr. [redacted] brought his vehicle to our facility with the engine in pieces (torn apart and parts in bags) after he had it

at [redacted]’s and an independent repair shop. He asked us to piece it back together and get his car working

again.

We did this in just two working days and he picked it up on Tuesday April 23rd. He drove the vehicle from the

dealership on Tuesday with no problems. He started his car on Wednesday morning and one of the coolant tube O-

rings popped out creating a coolant leak. Mr. [redacted] brought the vehicle back to us to correct the problem. He was

very upset and talked to my service manager and myself on that morning. We both assured him we would take care

of it.

Mr. [redacted] left my office and proceeded to go back to our Honda dealership into a customer restricted area and

started yelling at our 40 year Honda Tech. I came around the corner and asked Mr. [redacted] to leave the restricted

area and let him know he had no right yelling at one of our employees. He continued to yell all the way out of the

dealership creating a scene.

Mr. [redacted]’s sister was waiting outside the dealership to pick him up. She came into the dealership and apologized

for his behavior and asked us to explain to her what was going on. I explained to her we would inspect the vehicle

and let him know what we found to be the cause of the coolant leak.

After inspecting the vehicle we believed his car had a plugged radiator and this was most likely the original cause of

Mr. [redacted]’s issues with his vehicle. However, this was not detected by the other two repair facilities he had taken

the vehicle to.

I called Mr. [redacted] to explain to him we believed his entire issue probably initiated from a plugged radiator. He was

very upset and started yelling at me and hung up the phone.

Later in the day Mr. [redacted]’s Mom called and talked to our service manager and authorized the radiator to be

replaced. After the repairs had been completed she asked if we would give a discount. I agreed to an $80.00

discount and also gave his mother two complimentary oil changes for future use. I chose to do this for the

inconvenience his family had gone through.

We delivered the car to them on Wednesday night and at this point we have not heard of any concerns with the

repairs.

Please let me know if you have any additional questions

General Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9518001, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

First of all, when I brought my car into bob hall honda service department the only thing that they had to do was put the water pump on, put 1 motor mount on and reattach the power steering fluid container and reattach the alternator. They were provided with every gasket, made by felpro, to rebuild the entire engine.

Second when I called bob hall honda service department, they said that they would be happy to put it back together, and match the price of 450 dollars, I received no written quote, they had me sign nothing, they did not adjust the timing belt as they charged me for, when I picked up my car the battery was dead and I was told that the bill was around 725 dollars, they said that they put new parts on my car, they did not, in fact I have 2 spacers that were provided by me that they didn't use, a gasket that they didn't use. Now why do I have extra engine parts that were not put on my car.they were left in the engine compartment.