Bob Hamilton Plumbing Heating AC & Rooter

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because:   They still have not refunded my maintenance agreement and are still taking money from my bank account and charging my credit card for the services I previously cancelled.   Damage was was done to the hallway ceiling and has not been addressed.   Bob [redacted] says they are gonna take care of reimbursement of all charges and I have not received anything from them except excuses. 
Regards,
[redacted]

We have been more than willing to resolve the current issue for Mr. and Mrs[redacted]We have refunded the requested amount per Mrs. [redacted] as well as replaced the contactor. Also as an extra step of customer appreciation we have re-piped the gas line with correct drip leg all free of charge. Again...

our sincerest apologies for any inconvenience this has caused.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I have received the balance of the payment made for services and appreciate Trevor's understanding of how their service had not been satisfactory.  I hope he is able to get them back on the right track and improve their services and approach to helping their customers.
Regards,
[redacted]

We contacted the customer to inquire what we could to ensure her satisfaction.  We informed her that we are refunding her the price of service agreement for her home in full; and verified that we had already refunded her (in full) for the service agreement at her rental location, and all HVAC...

service invoices.We instructed the customer that we would like to address all her concerns and ensure she is 100% satisfied and she responded that there is nothing we can do to make her satisfied.  The customer also brought up some concerns with the ceiling of her rental property, stating that we damaged it during service.  We informed her that we will send someone out expeditiously to address the issue and make any necessary repairs, if found we are liable. Customer re-iterated that there is nothing we can do to make her satisfied.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. There is a credit on the credit card.  A bit less than described above.  But close enough.  I will remove the complaint since they did reconcile the dispute.Thank you for your help and cooperation with this matter.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Hello, I received a contact today from the business and they have resolved the issue. Thank you very much for your involvement - I know that their speedy and meaningful response were solely due to the wonderful reputation and work of the Revdex.com.
Regards,
[redacted]

We are going out Wednesday to check out the work and make sure the customer is 100% satisfied in person.

We have spoken with this customer and issues a refund.  We believe she is happy now and the complaint has been resolved.

[redacted] has spoken to the customer since this posting and they are moving forward per the customer's request.

Sorry for the mix up. We completely agree that the job should be $400 as agreed. We sent the bill for the original job amount by mistake and will be fixing it ASAP. You will receive another bill for $400 and that is all you will owe. Sorry again. - Hunter [redacted]

Mrs [redacted], I took a look at the history for the call in question.  It appears that we have been out 4 additional times under warranty to remedy the issue.  We have given some options on repiping to provide a permanent solution to the issues.  Since the system...

existed for years without venting and proper sizing we are unable to get a camera down the line with its current condition.  We would be happy to credit the original cleaning toward a replacement which we have listed in our suggested work.  Please let us know how to proceed.

We are available to send out a repair tech to make corrections free of charge at the customer's earliest convenience.  Please let us know when we can come out to make this happen.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

What part of the AC was worked on during the first service call? Has the previously worked on part failed in its specific function?In answer to your questions, 1.) Hard Start Kit, w/Relay (compressor) 3.5-5 Ton                         ...

                       2.) Replace Energy Absorption Run component dual 5/35-440VAnd yes those parts have failed in there specific function. [redacted]