Initial Business Response / [redacted] (1000, 5, 2015/03/03) */ Contact Name and Title: [redacted] AdmMgr Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @staminaproducts.com Please also reference report #XXXXXX from 5/13/ Stamina is sorry to hear that Ms [redacted] is still experiencing a problem with her recumbent bikeThis product is a top quality item and Ms [redacted] 's issue is not one we have experienced before with this unit Unfortunately, Stamina is unable to send a pre-assembled unit per Ms [redacted] 's request and hesitate to send another monitor for the unit as this did not correct the issue with her bike Stamina is willing to issue Ms [redacted] a refund for the bike in the amount of the purchase priceIf there is no receipt for the purchase, we will issue a refund in the amount of [redacted] Stamina does require that Ms [redacted] provide us with a photo of the serial number located on the black and silver sticker on the rear frame of the bike below the seat area This information and any questions can be sent directly to [redacted] @staminaproducts.comOnce this information is received, Stamina will issue the refund
Initial Business Response /* (1000, 5, 2015/03/03) */
Contact Name and Title: [redacted] Adm. Mgr.
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@staminaproducts.com
Please also reference report #XXXXXX from 5/13/14.
Stamina is sorry to hear that Ms. [redacted] is still experiencing...
a problem with her recumbent bike. This product is a top quality item and Ms. [redacted]'s issue is not one we have experienced before with this unit.
Unfortunately, Stamina is unable to send a pre-assembled unit per Ms. [redacted]'s request and hesitate to send another monitor for the unit as this did not correct the issue with her bike.
Stamina is willing to issue Ms. [redacted] a refund for the bike in the amount of the purchase price. If there is no receipt for the purchase, we will issue a refund in the amount of [redacted] Stamina does require that Ms. [redacted] provide us with a photo of the serial number located on the black and silver sticker on the rear frame of the bike below the seat area.
This information and any questions can be sent directly to [redacted]@staminaproducts.com. Once this information is received, Stamina will issue the refund.
Initial Business Response /* (1000, 5, 2016/05/18) */
Contact Name and Title: [redacted] Admin. Mgr.
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@STAMINAPRODUCTS.COM
We apologize for any inconvenience that Ms. [redacted] may have experienced. We have no record of Ms. [redacted]'s communication...
with the company. We would be happy to correct this issue immediately. If Ms. [redacted] could call Vi Larimore, our Customer Care Manager directly at X-XXX-XXX-XXXX she will get this taken care of promptly. Again, we apologize for any inconvenience that this may have caused.
Initial Business Response / [redacted] (1000, 5, 2015/03/03) */ Contact Name and Title: [redacted] AdmMgr Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @staminaproducts.com Please also reference report #XXXXXX from 5/13/ Stamina is sorry to hear that Ms [redacted] is still experiencing a problem with her recumbent bikeThis product is a top quality item and Ms [redacted] 's issue is not one we have experienced before with this unit Unfortunately, Stamina is unable to send a pre-assembled unit per Ms [redacted] 's request and hesitate to send another monitor for the unit as this did not correct the issue with her bike Stamina is willing to issue Ms [redacted] a refund for the bike in the amount of the purchase priceIf there is no receipt for the purchase, we will issue a refund in the amount of [redacted] Stamina does require that Ms [redacted] provide us with a photo of the serial number located on the black and silver sticker on the rear frame of the bike below the seat area This information and any questions can be sent directly to [redacted] @staminaproducts.comOnce this information is received, Stamina will issue the refund
Initial Business Response /* (1000, 5, 2015/03/03) */
Contact Name and Title: [redacted] Adm. Mgr.
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@staminaproducts.com
Please also reference report #XXXXXX from 5/13/14.
Stamina is sorry to hear that Ms. [redacted] is still experiencing...
a problem with her recumbent bike. This product is a top quality item and Ms. [redacted]'s issue is not one we have experienced before with this unit.
Unfortunately, Stamina is unable to send a pre-assembled unit per Ms. [redacted]'s request and hesitate to send another monitor for the unit as this did not correct the issue with her bike.
Stamina is willing to issue Ms. [redacted] a refund for the bike in the amount of the purchase price. If there is no receipt for the purchase, we will issue a refund in the amount of [redacted] Stamina does require that Ms. [redacted] provide us with a photo of the serial number located on the black and silver sticker on the rear frame of the bike below the seat area.
This information and any questions can be sent directly to [redacted]@staminaproducts.com. Once this information is received, Stamina will issue the refund.
Initial Business Response /* (1000, 5, 2016/05/18) */
Contact Name and Title: [redacted] Admin. Mgr.
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@STAMINAPRODUCTS.COM
We apologize for any inconvenience that Ms. [redacted] may have experienced. We have no record of Ms. [redacted]'s communication...
with the company. We would be happy to correct this issue immediately. If Ms. [redacted] could call Vi Larimore, our Customer Care Manager directly at X-XXX-XXX-XXXX she will get this taken care of promptly. Again, we apologize for any inconvenience that this may have caused.