From: Wendy P**< [redacted] >Date: Wed, Nov 30, at 11:AMSubject: ID - [redacted] To: [redacted] I previously faxed a letter to you (11/15/16) responding to the complaint lodged against me It was handwritten so I will re-type it to you now.This is the first complaint I received in the last years I have been in business The customer sent me numerous messages letting me know how happy she was with my work I have these messages if you care to see them.Although I let her know that she would need to move her valuables and breakable items from where I was needing to work she said she was not up to it and asked for my help - which I did.A glass insert from a picture frame accidentally broke during the process She gave me different measurements because I was trying to replace the glass and all were wrong Finally, she had somebody else measure it, I replaced the glass and dropped it off for her.I believe the customer didn't like one of the colors that she and/or her decorator chose and she hired a different painter to change out the color.The customer explained to me that she was stressed, going through a divorce and had to pick up her son who was a freshman in college because he too was having issues I am quite sure that her decision to contact you was some kind of reaction to the stress she was under - especially in light of her texts letting me know how pleased she was with my work.I take pride in what I do and certainly wish the customer the best of luck.Please contact me if you would like to discuss further My cell number is ###-###-####.Thank you,Robert K***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
From: Wendy P**Date: Wed, Dec 14, at 5:PMSubject: Re: ID ***To: *** *** Hi ***,Bob does not wish to go back and forth with this any longer. He has been in the painting business for almost years and never received a complaint.Although he completely disagrees with the customer's position he is willing to have her leave it at the front desk and he will get it repaired. We hope this will end what has been quite a confusing situation.Thank you.Wendy and Bob
From: Wendy P**<[redacted]>Date: Wed, Nov 30, 2016 at 11:20 AMSubject: ID - [redacted]To: [redacted]I previously faxed a letter to you (11/15/16) responding to the complaint lodged against me. It was handwritten so I will re-type it to you now.This is the first...
complaint I received in the last 30 years I have been in business. The customer sent me numerous messages letting me know how happy she was with my work. I have these messages if you care to see them.Although I let her know that she would need to move her valuables and breakable items from where I was needing to work she said she was not up to it and asked for my help - which I did.A glass insert from a picture frame accidentally broke during the process. She gave me 3 different measurements because I was trying to replace the glass and all 3 were wrong. Finally, she had somebody else measure it, I replaced the glass and dropped it off for her.I believe the customer didn't like one of the colors that she and/or her decorator chose and she hired a different painter to change out the color.The customer explained to me that she was stressed, going through a divorce and had to pick up her son who was a freshman in college because he too was having issues. I am quite sure that her decision to contact you was some kind of reaction to the stress she was under - especially in light of her texts letting me know how pleased she was with my work.I take pride in what I do and certainly wish the customer the best of luck.Please contact me if you would like to discuss further. My cell number is ###-###-####.Thank you,Robert K[redacted]
From: Wendy P**< [redacted] >Date: Wed, Nov 30, at 11:AMSubject: ID - [redacted] To: [redacted] I previously faxed a letter to you (11/15/16) responding to the complaint lodged against me It was handwritten so I will re-type it to you now.This is the first complaint I received in the last years I have been in business The customer sent me numerous messages letting me know how happy she was with my work I have these messages if you care to see them.Although I let her know that she would need to move her valuables and breakable items from where I was needing to work she said she was not up to it and asked for my help - which I did.A glass insert from a picture frame accidentally broke during the process She gave me different measurements because I was trying to replace the glass and all were wrong Finally, she had somebody else measure it, I replaced the glass and dropped it off for her.I believe the customer didn't like one of the colors that she and/or her decorator chose and she hired a different painter to change out the color.The customer explained to me that she was stressed, going through a divorce and had to pick up her son who was a freshman in college because he too was having issues I am quite sure that her decision to contact you was some kind of reaction to the stress she was under - especially in light of her texts letting me know how pleased she was with my work.I take pride in what I do and certainly wish the customer the best of luck.Please contact me if you would like to discuss further My cell number is ###-###-####.Thank you,Robert K***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
From: Wendy P**Date: Wed, Dec 14, at 5:PMSubject: Re: ID ***To: *** *** Hi ***,Bob does not wish to go back and forth with this any longer. He has been in the painting business for almost years and never received a complaint.Although he completely disagrees with the customer's position he is willing to have her leave it at the front desk and he will get it repaired. We hope this will end what has been quite a confusing situation.Thank you.Wendy and Bob
From: Wendy P**<[redacted]>Date: Wed, Nov 30, 2016 at 11:20 AMSubject: ID - [redacted]To: [redacted]I previously faxed a letter to you (11/15/16) responding to the complaint lodged against me. It was handwritten so I will re-type it to you now.This is the first...
complaint I received in the last 30 years I have been in business. The customer sent me numerous messages letting me know how happy she was with my work. I have these messages if you care to see them.Although I let her know that she would need to move her valuables and breakable items from where I was needing to work she said she was not up to it and asked for my help - which I did.A glass insert from a picture frame accidentally broke during the process. She gave me 3 different measurements because I was trying to replace the glass and all 3 were wrong. Finally, she had somebody else measure it, I replaced the glass and dropped it off for her.I believe the customer didn't like one of the colors that she and/or her decorator chose and she hired a different painter to change out the color.The customer explained to me that she was stressed, going through a divorce and had to pick up her son who was a freshman in college because he too was having issues. I am quite sure that her decision to contact you was some kind of reaction to the stress she was under - especially in light of her texts letting me know how pleased she was with my work.I take pride in what I do and certainly wish the customer the best of luck.Please contact me if you would like to discuss further. My cell number is ###-###-####.Thank you,Robert K[redacted]