I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Although the defective parts were replaced, I do not consider this complaint resolved until I receive a written apology from the manager Due to the fact that he would not resolve my original problem without involving the VA State Police with regards to the safety issues that his business was at fault for I also was forced to take time off from work to have this issue resolved which I shouldn't have needed to do had he been willing to work with me prior to filing the complaint Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Unfortunately, the BLIS package was not included in the contractMr [redacted] was not charged for the package Mr [redacted] states that Duncan Ford Mercury Chrysler Dodge Jeep will fill the truck tires with nitrogen and clean the truck Please call Mr [redacted] to set an appointment
I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have not been able to take my vehicle to [redacted] 's Radio in the day time frame allotted in order to get an estimate to repair the DVD playerAdditionally, this is a problem that should have been resolved months ago by Duncan FordAs for reimbursement of the keys for the purchased vehicles, I have provided a receipt for the $key made for the Chevrolet by way of email directly to Mr [redacted] ***, as well as faxed to the company and again in an attachment pertaining to this disputeThere is no reason for Mr [redacted] to claim that has not been provided satisfactorilyUnfortunately, I have not been able to locate the $receipt made for the IsuzuI have also made Mr [redacted] aware of this by all means indicated aboveFor this reason I understand his reluctance to pay that particular amountAgain, I stand my ground that Duncan Ford has provided horrible customer service since August 26, and it is my hope that by way of this complaint to Revdex.com that many other customers will be deterred from making any purchases from this car dealership, or even making any recommendations to friends or family Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Although the defective parts were replaced, I do not consider this complaint resolved until I receive a written apology from the manager Due to the fact that he would not resolve my original problem without involving the VA State Police with regards to the safety issues that his business was at fault for I also was forced to take time off from work to have this issue resolved which I shouldn't have needed to do had he been willing to work with me prior to filing the complaint Regards, [redacted]
CUSTOMER BROUGHT VEHICLE IN 5-AND WE REPLACED REPAIRED NECESSARY PARTS, CUSTOMER SAID COMPLAINT IS SATISFIED
Hey [redacted] , the check for bucks was mailed out today
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Unfortunately, the BLIS package was not included in the contractMr [redacted] was not charged for the package Mr [redacted] states that Duncan Ford Mercury Chrysler Dodge Jeep will fill the truck tires with nitrogen and clean the truck Please call Mr [redacted] to set an appointment
I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have not been able to take my vehicle to [redacted] 's Radio in the day time frame allotted in order to get an estimate to repair the DVD playerAdditionally, this is a problem that should have been resolved months ago by Duncan FordAs for reimbursement of the keys for the purchased vehicles, I have provided a receipt for the $key made for the Chevrolet by way of email directly to Mr [redacted] ***, as well as faxed to the company and again in an attachment pertaining to this disputeThere is no reason for Mr [redacted] to claim that has not been provided satisfactorilyUnfortunately, I have not been able to locate the $receipt made for the IsuzuI have also made Mr [redacted] aware of this by all means indicated aboveFor this reason I understand his reluctance to pay that particular amountAgain, I stand my ground that Duncan Ford has provided horrible customer service since August 26, and it is my hope that by way of this complaint to Revdex.com that many other customers will be deterred from making any purchases from this car dealership, or even making any recommendations to friends or family Regards, [redacted]